Metro Plumb Recenzje 

661
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Appointed by house insurers to fix faulty toilet flush, charged £330 to replace flush, took 6 minutes to replace. 24hrs later toilet had leaked into bathroom & kitchen. They returned and isolated w... Zobacz więcej

Oceniono na 5 z 5

Very pleasant and wasn't fobbed off like previous visits from this company over the years, so felt listened too. Plumber was thorough and did a great job. Even found the slow leak which the Council p... Zobacz więcej

Oceniono na 5 z 5

Excellent service, friendly staff. Bathroom needed uplift and fixtures and fittings done. The qualified plumber was able to tackle challenging tasks with effort and quality tools to complete the job /... Zobacz więcej

Oceniono na 5 z 5

I highly recommend this company they came out quick for a emergency burst pipe in the bathroom, they always put the customer needs first & they do there job well ⭐️⭐️⭐️⭐️⭐️ They get job done i will... Zobacz więcej

Informacje dotyczące firmy

  1. Hydraulik
  2. również w kategorii:
  3. Inżynier gazownictwa

Napisane przez firmę

At Metro Plumb, we have over 30 regional depots with highly skilled, local, qualified plumbers on hand to help you 24/7. From dripping taps to burst pipes and toilet repairs no job is too big or small for our local plumbers. Contact us on 0800 415 514.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

661 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

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4,1

Wszystkie recenzje

(661)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 64

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Metro plumb Canterbury were meant to…

Metro plumb Canterbury were meant to have fixed a leaking tap under my sink through my home emergency insurance .
Discovered last month after finding black mould that the sink had not been fixed and had been leaking for months They admitted liability and blamed an engineer no appology and informed me that I should had complained months ago but unfortunately I did not have a crystal ball then that it was not fixed .
So Do not use, unless you have a crystal ball.
I have now had to submit a complaint to my home emergency for damage and poor

5 listopada 2024
Opinia niezależna
Logo Metro Plumb

Odpowiedź od Metro Plumb

Hi Susan,

We are so sorry to hear that you have had a bad experience with one of our franchises. We would like to investigate this issue for you to ensure it doesn't happen again, please email our Customer Care team, customercare@metrorod.co.uk, with your postcode and details of what happened so we can look into this.

Kind regards,
Metro Plumb

Oceniono na 5 z 5

Excellent professional workmanship

Mike was our engineer, he was very knowledgeable polite and did a very professional job, I would highly recommend Metro plumbing. I could not fault the service, I don’t think you could gat a more professional service at such reasonable and fair prices. Mike is an excellent engineer and credit to the company.

4 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Exemplary service!

We needed a tap on our kitchen sink repaired through our Landlord (Bromford) and they called in Metro Rod to do the work for us. Having been given an initial date, we were delighted when Metro Rod informed us that they would be moving our appointment forward by two weeks. Metro Rod's Technician Lee arrived early on the day and what a credit to the company he is. He dealt with the repair very quickly and efficiently and more than went the extra mile to ensure that we were sorted out and completely satisfied. We cannot praise his professionalism enough and his friendly approach and skills were nothing short of exemplary in every way. We would like to express our sincere gratitude and appreciation to Lee and the team at Metro Rod for looking after us so well. Many thanks! Unreservedly and highly recommended in every way, and a pleasure to deal with from start to finish.

2 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic

Fast , Efficient , Friendly service
I rung as we'd been let down by another company .
Georgia who answered the phone was lovely and able to send someone out within 40 mins .
Sean and Gaz arrived on time , always a good sign .
Assessed the problem quickly , nipped out for some parts and the whole job was completed within 2 hrs of me ringing them
Fantastic , my broken loo looks new ...
Would definitely commend them
Great experience , Thank you

31 października 2024
Opinia niezależna
Oceniono na 5 z 5

I have recently had a new boiler…

I have recently had a new boiler fitted, I work a very busy job, and I couldn’t have asked for better people and service. From the first contact I was kept updated and I had a lovely girl who rang me on the day as promised, arrived on time, Leah was very knowledgeable and gave me some very useful tips as well as fitting my boiler, Leah cleaned up as she went along and left the rooms probably cleaner than it was, such a lovely girl and really knew her stuff, I would recommend Metro, thanks to them I’m in a nice and warm home again,

9 października 2024
Opinia niezależna
Oceniono na 5 z 5

1058293

1058293 - All fixed.

After initial debacle with HEA plumbing insurance not understanding the terms of their own policy, metroplumb were finally appointed and came out and repaired leak to water main. Thanks.

24 września 2024
Opinia niezależna
Oceniono na 5 z 5

Bathroom converted to a wetroom for…

Had bathroom converted to a wetroom for my 94 year old Mum by Metro Plumbing Warrington. All involved with the process were very professional and punctual and carried out a wonderful job. Dan. "The Boss", kept me well informed at each point. Sean, the Plumber, who carried out the conversion went above and beyond with nothing being too much trouble. He worked relentlessly, was very professional and highly skilled resulting in a beautiful wetroom that now allows Mum to have a shower. Many thanks to all involved all your hard work is very much appreciated.

2 września 2024
Opinia niezależna
Oceniono na 5 z 5

Good plumbing experience

Shane is a very pleasant and competent plumber. I would highly recommend. He sorted out a leaking issue in my toilet that was triggering my water pump. Sourced, collected and installed the new part in good time

29 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Bank holiday call out

Altho we had a long wait after reporting.what my 77 year old husband thought was a water leak in our tank when the plumber arrived he dealt with us efficiently and was very kind. It proved to be a leak from the shower head! We're very grateful for his help...a.thoroughly nice young mam

26 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

SHAMEFUL service by Paul the plumber @ Metro Plum

Paul the plumber - THE WORST plumber I have ever come across in the past 15 years! Came through my home emergency and claimed will not do parts changing as it's a WEEKEND! Will only come and turn a screw to stop a leak and pocket probably well over £100 charing my home insurance.

I had access and trace determine cause of the leak, I had pre-bought the part that needed changing. It was all ready for Paul the plumber to change but did not help out. THE most inconsiderate plumber I have met in my life.

Claimed home emergency only pays me to turn screws and stop leaks! Did not even bother discussing if I could pay him some money on top to change parts as it was his working (but clearly non-working) WEEKEND!

SHAMEFUL TRAINING OF METRO PLUMB OF PERSONNEL!!

10 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

The Real Deal

The Real Deal
Thank you to Ryan, Jack and Craig for an instant service, and that on the hottest day of the week! The work was carried out within an hour and the most professional team.

Highly recommended to everyone !

30 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Metro Plumb were sent on behalf of my…Bromford Housing Association

Metro Plumb were sent on behalf of my housing association, right from them phoning me up to arrange time, day etc to them coming out,all the employees were all very helpful, polite and very friendly. The first visit was the same day l rang 27th June because the employee was covering a big area my way so they arranged for him to come and have a look, he was so polite and very friendly,managed to do part of job but needed a longer ladder and two people. The next visit two employees came they rang first,arrived on time completed the job fast and efficiently, they also were very polite and again very friendly, so a pat on the back for the employees for their customer service,.Thank you

24 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Need anger management lessons

One of their vans nearly ran me off the road, in front of a police car. If I hadn't taken avoiding action he would have smashed up the side of my car. If the state of their anger on the roads is anything to go by I would never employ these people.

28 czerwca 2024
Opinia niezależna
Logo Metro Plumb

Odpowiedź od Metro Plumb

Hello Lottie,

We are so sorry to hear that you had a bad experience. We would like to ensure that this doesn't happen again, please can you send an email to CustomerCare@metrorod.co.uk with the details of when and where this happened, so our Customer Care team can resolve this issue.

Kind regards,
Metro Plumb

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