I have been a faithful Stott Pilates instructor for decades. Having done all of my education in English, and now living and teaching in Quebec, I was looking for translations for the names of exercice... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great reformer SPX at home elevated....The rollers however seem to be slowly disintigrating causing me to clean debris of the rails everyday. I would like to find out the cause... they must be aware o... Zobacz więcej
Reakcja na opinię
My products were shipped as requested, with a delayed delivery due to travel. Appreciated that. I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to ge... Zobacz więcej
Reakcja na opinię
I had the pleasure of working with Akash Patel (Sales Manager for Eastern USA) when I ordered my SPX Max Reformer bundle with Vertical Frame. He made it so easy and smooth. I have taken reformer class... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Merrithew® is the industry leader in mindful movement. Driven by the latest research, we’ve been innovating our fitness equipment and education for the past 30 years to deliver safe, effective and premium solutions to our partners so they can bring the benefits of mindful movement to people around the world. Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more. Merrithew has trained more than 65,000 partners worldwide in mind-body movement. Our premium Pilates program, STOTT PILATES®, is one of the most sought-after training modalities in the industry. Merrithew has dedicated more than 30 years to building, crafting and perfecting high-quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship are evident in every detail.
Leaders in Mindful Movement™
Napisane przez firmę
- Quality Pilates equipment and world-class education
- Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more.
Dane kontaktowe
500-2200 Yonge Street , M4S2C6, Toronto, Kanada
- 1-800-910-0001
- marketing@merrithew.com
- merrithew.com
4,3
Doskonała
790 recenzji
Odpowiada na 84% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Merrithew®
Thank you for the 5 star review Lisa. We are so glad you are pleased with your purchase experience. If we may be of any additional assistance, please do not hesitate to let us know.
I really appreciated receiving an email…
I really appreciated receiving an email to confirm the proper cardio tramp had been ordered for the proper reformer. Questions were answered promptly.
Well done! You are well organized.
26 listopada 2024
Odpowiedź od Merrithew®
Thank you so much for the lovely review Lucie. We appreciate you sharing your experience.
Fast results.
23 listopada 2024
Odpowiedź od Merrithew®
Hi Dani, thank you for sharing your feedback and we really appreciate the 5-star rating!
Absolutely in love with my new…
Absolutely in love with my new reformer! The quality is exceptional, and it truly reflects why this brand is world-class. A huge thank you to Ken for his professional and patient guidance throughout the purchase process. He answered all my questions and made the experience seamless. Highly recommend both the equipment and the outstanding customer service. Five stars!
16 listopada 2024
Odpowiedź od Merrithew®
Thank you for the wonderful review Jenny. We are so pleased that your experience with Merrithew has been great. Please do not hesitate to reach out should we be of any future assistance.
Merited Arc
I am so impressed with the service. My daughter is a Pilates instructor and she told me about Merrithew. I asked her what she wanted for Christmas this year and she desperately wanted an arc. Not just any arc, especially not one from Amazon!! She knows very well about how wonderful Merrithew is and I definitely wanted to abide by her wishes. It literally came in one day!!! I ordered it on Monday and it came today, on Tuesday!!! Their service is the best!!! Thank you Merrithew, first of all for having the best equipment and also for the extremely fast delivery!!!
19 listopada 2024
Odpowiedź od Merrithew®
Thank you for the wonderful review Carol. We are so happy that you are pleased with your purchase. If there is anything we can assist with in the future, please do not hesitate to let us know.
Great customer service
I had ordered in the wrong location, however Patti was great in advising me costs from my nearest location and swiftly provided a solution and options.
19 listopada 2024
Odpowiedź od Merrithew®
Hi Maria, thank you for the 5-star rating! We are happy to hear that Patti was able to resolve your issue for you. Thank you for taking the time to share your feedback!
You’re doing great with the shopping
You’re doing great with the shopping, website and customer support but I haven’t received anything yet so not able to give you a full review at this time.
7 listopada 2024
Odpowiedź od Merrithew®
Thank you for the positive feedback Dina. We are following up on your delivery and will email you directly with an update as soon as possible.
Came in a timely manner
Came in a timely manner, had the pump and everything I needed.
6 listopada 2024
Odpowiedź od Merrithew®
Hi Heather, thank you for sharing your feedback and we really appreciate the 5-star rating!
Purchased balance and therapy wedge…
Purchased balance and therapy wedge ($60 w/shipping). I’ve had for a few days and after one day of use sitting at my desk it deflated, and I had to keep re-inflating it. Product support provided me with a replacement valve and it seems to be working now, but I would’ve preferred to have a product that was working in the first place.
4 listopada 2024
Odpowiedź od Merrithew®
Hi Em, Thank you for taking the time to share your feedback and we are happy that we have since been able to send you a valve replacement to resolve the issue. Please feel free to reach out to us directly going forward should you have any questions or need any assistance. We can be reached at 1-800-910-0001 ext. 250 or via email at retail@merrithew.com.
There was an item missing in my order…
There was an item missing in my order and I still haven't received it and I haven't received replies to my emails as to when this will be rectified.
5 listopada 2024
Odpowiedź od Merrithew®
Thank you for sharing your feedback. We have investigated this further on our side, and we were pleased to see that you have been contacted by a Member of our Customer Care team who was able to resolve this issue for you. Thank you for your patience and for your business.
Outstanding quality and customer support
I was supported in the selection of the right reformer for me. Timelines for delivery was shorter than anticipated. The product it’s of outstanding quality and overall the entire process from the first contact to the shipment was perfect.
7 listopada 2024
Odpowiedź od Merrithew®
Thank you for the 5 star review Alessandra. We are very pleased that you are enjoying your new reformer. If we may be of any future assistance, please do not hesitate to let us know.
Horrible experience in delivery
I am a Merrithew trained teacher, so chosing the Merrithew reformers was a no brainer. Delivery was promised in the week of the 21st of October. That week I reached out and they confirmed that the machines had been delivered in the warehouse in The Netherlands on the 21st of October. They would be with me beginning of the next week. The next week on Thursday I had a phone call they would be delivered the next week, on Monday. All communication on this order was from my side; none of it was proactive by Merrithew to inform me they wouldn't make their promised delivery time. I received the order with the wrong size cardio tramps, a damaged jumpboard and the double loops were missing. A week later those items still haven't been delivered. I love the V2 Max's, but everything about this delivery - and especially the lack in communication - has been disappointing.
1 listopada 2024
Odpowiedź od Merrithew®
Hello Ann, Thank you for sharing your experience. We see that our EU senior sales manager has responded to your message regarding your delivery. We are very sorry for this situation and will work with the Transportation team in the hopes of preventing siilar issues from occurring
Odpowiedź od Merrithew®
Thank you for sharing your feedback and we really appreciate the 5-star rating Maryanne!
No ability for service
I purchased a Reformer several years ago and it had a failing wheel recently. Through the repair process, I came to understand that there are NO servicing personnel. All repairs are DIY.
6 listopada 2024
Odpowiedź od Merrithew®
Hello Bonnie, Thank you for sharing your recent experience. Please note that the guidelines for our warranty program are detailed on the warranty page on our website including the installation of warrantied parts.We are sorry we did not meet your expecations and hope that we may be of assistance again in the future.
Excellent products
Excellent products, great videos and explanations of the products offered. Love the quality of items I have purchased through the years.
28 października 2024
Odpowiedź od Merrithew®
Hi Mary Ann, Thank you for the positive feedback and 5-star rating, and for your business over all these years!
Firstly it was extremely difficult to…
Firstly it was extremely difficult to find replacement shoulder pads on the website. When I finally found them I placed an order and didn’t hear anything for two weeks. I called and left at least five messages and nobody called me back. When I finally did reach someone last Friday i asked if they could rush the order since I been waiting this long, but no, the order was still shipped out by ground UPS. They will hopefully arrive by the end of this week!
5 listopada 2024
Odpowiedź od Merrithew®
Hello Melanie, Thank you for your message. we are sorry to hear of this issue. Our customer care team will be emailing you directly to follow up on your comments.
Odpowiedź od Merrithew®
Thank you for the 5-star rating Darlene!
I had to replace my spring holder
I had to replace my spring holder. The part came in a timely manner and easy to replace. This is a very high-quality piece of equipment.
19 października 2024
Odpowiedź od Merrithew®
Thank you for the 5 star review. We truly apprciate your comments. If we may be of any additional assistance, please do not hesitate to let us know.
I really appreciate being able to talk…
I really appreciate being able to talk to someone via phone and Merrithew always has someone to talk to. If they are not in, they will return your call. Great customer service!
24 października 2024
Odpowiedź od Merrithew®
Thank you for the great review Patrice. We truly appreciate your kind comments. If we may be of additional assistance, please do not hesitate to reach out.
Website easy to use.
Website easy to use.
Staff friendly, patient, and knowledgeable
22 października 2024
Odpowiedź od Merrithew®
Hi Dennis, Thank you for the positive feedback and 5-star rating!
Doświadczenie Trustpilot
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