Merityre Recenzje 

262
Wynik TrustScore: 4.5 na 5

4,4

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The technician staff, Valik, is excellent, respectful, informative and above all professional. He was so kind in checking my car tyres and simplified any technical matters to me. He is trustworthy.... Zobacz więcej

Oceniono na 5 z 5

Took the wifes car in for an MOT, unfortunatley it failed on some welding and a few minor items, we took the car away to do the repairs and re-presented it, it failed again on some minor points whic... Zobacz więcej

Oceniono na 1 z 5

We scheduled an oil service with the Woking branch for a Jeep Wrangler. We needed to leave the vehicle an additional day because they didnt have the correct diagmostics to reset the engine error. On c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have used Merityre, Wantage on several occasions in past year or two. The team there, led by their manager who I rate most highly, are excellent. I am very happy that they know their job, that the ad... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wulkanizacja

Informacje przekazane przez różne źródła zewnętrzne

Merityre Specialists Ltd is a family run, independent tyre and autoservices specialist. We have been established in the Thames Valley area for over 55 years. We sell and fit car, van and 4x4 tyres, as well as brakes, exhausts, batteries, MOT testing and servicing (MOT and servicing not available at all sites). We also carry out 4 wheel alignment, TPMS checks and air conditioning recharging. We ensure we always go the extra mile for our customers, and we pride ourselves on the service we provide.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

262 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 66% z negatywnych recenzji

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4,4

Wszystkie recenzje

(262)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
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Oceniono na 5 z 5

Rarely give reviews but thought this deserved it

I don't, unprompted, write company reviews but I thought I would about the (young) service manager at the Abingdon branch. Very polite, easy going and very helpful and informative. Rang (twice) when he said he would to keep me informed on job progress and a quick job. Very impressed.

3 czerwca 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Fitzgerald
Thank you for your custom and feed back. I will make sure that the this is passed onto the team.

Yours Sincerely

Dene Arnold

Oceniono na 5 z 5

Great service

Had to get two new tyres, so went to the Sunbury branch. The staff were very friendly and helpful. Was in and out in 40 minutes. First class.

10 maja 2023
Opinia niezależna
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Odpowiedź od Merityre

Thank you for your custom and review. The Sunbury team will really appreciate the positive feed back.

Yours Sincerely

Dene Arnold

Oceniono na 5 z 5

I took my car here thinking I needed…

I took my car here thinking I needed new brakes and cylinders on the back of my car , left it with them and then they phoned me to say all was ok did not need doing! Very honest of them and friendly staff definitely would go back.

23 maja 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Miss Oliver
Thank you for your positive review. I'd like to pass this onto all those involved. Are you able to say which Merityre location you visited.
Yours Sincerely
Dene Arnold

Oceniono na 2 z 5

Ordered four new tyres from…

Ordered four new tyres from blackcircles to be fitted at the Farnham branch am, dropped the car off at 9am arrived back at 1230 and the car hadn’t even been looked at. Had to wait another hour until it was ready.

11 maja 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Draper

I'm sorry that our team were unable to get the work done in the time frame requested. I have spoken to those involved to understand the problem better. We will make sure in future that more realistic fitting times are given and adhered to.
Yours Sincerely
Dene Arnold

Oceniono na 1 z 5

Poorly managed, with a lazy workforce...

Dropped of wheels and tyres on Tuesday, i advised there was no rush to replace tyres. I called on Thursday and was told they were ready (Merityre didnt call me) and was advised pop in Friday at 8am and they will swap wheels over.

Arrived at 8am to be told it would be a 45 minute wait as they had other tyres to change, no use to me as I needed to leave by 8.30. The chap who dropped his car in before me said he would collect about 4pm!

That was frustrating, however tto make it worse there there were 3 guys stood around in the garage drinking energy drinks!

Now I have 4 wheels in the boot to swap myself... I wont be going back, and would recommend that anybody looking for 'service' goes elsewhere.

5 maja 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Sir
I'm very sorry that your experience was not a positive one. Could you email on dene.arnold@merityre.co.uk I'd like to try and help you and investigate this matter.
Yours Sincerely
Dene Arnold

Oceniono na 1 z 5

Rude unhelpful unsympathetic

Rude unhelpful, lack of communication. inefficient.
Customer service was next to nil.
Didn't explain what they done with my car just handed it back.
I may be a female but I'm not thick I would like to no what was the issues that needed sorting.
One minute tell me my car is done on the phone, for me to turn up and tell me they broke a part so the car is not road worthy so won't be fixed till following day.
I wouldn't recommend anyone to go to the Woking branch.

14 kwietnia 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Miss Giles
I'm sorry that your experience was not a positive one. I can see that you have sent an email through to our contacts address. I will co-respond with you to hopefully resolve the matter.
Yours Sincerely
Dene Arnold

Oceniono na 5 z 5

Been using Merityre for years AA++

Been using Merityre for years. Never had any trouble with them in all that time. Staff are very friendly and helpful and go the extra mile to get things done when needed. Special call out to the Basingstoke and Andover branches who have looked after me and my family for many years. I always send people to Merityre when they are looking for any services that they offer. They too are not disappointed.

7 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

BRING BACK COFFEE MACHINE & WELCOME MAT

PURLEY BRANCH

The guys here always go the extra mile and my family have been using them for years and years. They are always so happy and put in a 100% into what they do. I came in with the Blue BMW to have air put in and I was amazed the welcome mat and coffee machine were not there. The welcome Mat is a health & safety issue as in the winter 6 customers with wet feet could cause an accident and not to be able to have a drink when there are several customers in front of you is bad customer service.

STOP BEING MEAN MERITYRE AND THINK OF YOUR CUSTOMERS safety and coffee machine as it is the small touches that bring customers back. I could go to BMW and get unlimited coffee and not slip on the floor. Think before you make cutbacks.

These guys that work for you are treasures!!

A Regular Penny - BMW Convertible Blue

27 marca 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Penny

Thank you for your review. I'm pleased that the Purley team are able to provide you with great service.
I appreciate your comments on the matter, we try to make sure our staff and customers are kept safe at all times.
I hope next time you visit you'll notice the informative floor covering.
Yours Sincerely

Dene Arnold
Director

Oceniono na 1 z 5

Incredibly incompetent mechanics

I had an awful experience with Merityre in Thame earlier this week. They were due to replace my two front tyres however I got a call from the mechanic (Avas)saying they couldn't find the locking wheel nut, so I explained to him where it is located within a certain compartment but he was adamant it wasn't there. I then spoke to another mechanic who also said there was no false floor in the compartment. Their solution for the problem was to charge me £100 to cut off the locking wheel nuts - it felt more like a scam and them trying to get more money from me.

In the end I had to go back down to the garage, and surprise surprise, the locking wheel nut was in the exact place I was explaining.

With me being on the phone to them multiple times, having to go down and show them where the wheel nut was, then having to get a lift down when the tyres were finally repaired, I missed an entire afternoon of work.

I am still in disbelief that two 'trained' mechanics could be so incompetent that they could not find a locking wheel nut which was in the correct location as per the manual.

20 marca 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Hayward
I'm sorry that you've had reason to raise this matter. In order that I can investigate the matter, would you be able to email me your contact details. My email address is dene.arnold@merityre.co.uk

Yours Sincerely
Dene Arnold

Oceniono na 5 z 5

Great experience as a woman on her own. Such a relief!!

I have just got back from Merityre St Johns (Woking). My cars tyre pressure warning light was on and didn't go even after topping up the air yesterday and driving a bit. I was dreading it as a woman on my own, who clearly doesn't know about cars. I assumed I'd be ripped off. They were great. I was there for an hour. They fixed the slow puncture and didn't try and charge me for stuff I didn't need. It only came to £24. The main fella was kind and even helped me park. I went and had a cup of coffee and a tea cake at the local cafe while I waited and pottered in two little ducks gift shop. It was actually a great morning. I am 100% going back for my service and MOT!!! It's great to have a safe space as a woman. Add them to your keep list. ❤️

17 marca 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mrs White Thank you for your custom and feed back. I know your comments will give Dave and his team a real boost.
We look forward to helping you as and when it's required.
Safe motoring.
Dene Arnold
Merityre Specialists Ltd

Oceniono na 5 z 5

Excellent Service from the Wantage Merityre Team

We were miles away from home and hearing a rumbling noise limped off of the M4 and thankfully into a nearby lay-by to discover a flat tyre. While I fiddled around with the tyre repair kit thing (no spare) my wife looked into finding the nearest tyre centre. We were very pleased to find Merityre at Wantage which was a few miles up the road and Sam there was very helpful in confirming that had a new tyre in stock. We limped (again) into Wantage. A cheerful Sam met us on arrival and got everything sorted for us. A new tyre was fitted in about a half hour. The whole set up there was very friendly and very professional. Merityre at Wantage made a very stressful situation for us much more manageable. Thanks to Sam and his team for getting us out of a muddle and on our way quickly.

7 marca 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Sir
Many thanks for your feed back and custom. I will pass on your thanks to Sam and the team. I know your comments will be really appreciated by all.
I hope the rest of the journey was uneventful.
Yours Sincerely
Dene Arnold

Oceniono na 5 z 5

Very professional

Very professional, very hard working, very courteous, very able, very fast, very precise.........

Strongly recommended
Top Team
I wish they were my staff
You will not be disappointed

13 lutego 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Bishop
Thank you for your custom and feedback.
Are you able to say which of our Merityre locations you visited. I can then pass the positive onto the team.
Yours Sincerely
Dene Arnold

Oceniono na 5 z 5

Total commitment

27th Jan. Supplier didn’t deliver the tyres to the Kingston Branch in time for my MOT retest later that day. Head office and the regional manager took ownership of the problem and went the extra mile by personally moving stock from Basingstoke to Kingston. It is much appreciated and I can legally drive my car this weekend!

27 stycznia 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Conte
Thank you for your custom and positive feedback. I'll pass this onto the people involved.
Yours Sincerely
Dene Arnold
Director

Oceniono na 5 z 5

Always brilliant service

Always 5 star service at the Thame branch. Never go anywhere else for tyres. And if they can repair they will. Never rip you off. Brilliant.

25 stycznia 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Judith
Thank you for your review for our Thame staff. I know it will mean so much to the team.
Safe motoring.
Yours Sincerely
Dene Arnold
Director

Oceniono na 5 z 5

5 stars for 5 star experience to the…

Went to Woking branch and spoke to the manager Dave. I left work to find I had a flat tyre which I managed to get air in and because I needed the car for work at 5 am in the morning I drove straight to knaphill to ask if it could be repaired. They were very busy but Dave got me slotted in and although it cost me a new tyre I am very grateful. Dave was as usual very polite and explained it would be a wait of about an hour and a half. I waited and left very happy. Great service (as always) and all staff were very busy. I would definitely recommend and will continue using this branch myself

16 stycznia 2023
Opinia niezależna
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Odpowiedź od Merityre

Dear Andrew Thank you for your great review left for the Woking team. I know the team really appreciates your positive feed back.
Many thanks
Dene Arnold
Director

Oceniono na 5 z 5

Excellent and honest service....

Super chuffed with the service at Sunbury branch. Repaired a puncture that other garages including Landrover dealership said couldn't be done and to buy a new tyre.
Many thanks to both Hayden & Rob for their help...most valued and appreciated.

29 grudnia 2022
Opinia niezależna
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Odpowiedź od Merityre

Dear Campbell
Many thanks for your custom and positive feedback regarding your visit to our Merityre Sunbury site. I know Hayden and Rob will really appreciate your comments.
Yours Sincerely
Dene Arnold

Oceniono na 5 z 5

Another fantastic job!

I visited the Purley branch again. This time to sort out my tyre pressure sensors. And again David did a first class job in rectifying the issues! I don't live on their doorstep but it's worth travelling a few extra miles for such a great service!
Thanks guys! 👍

16 listopada 2022
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Izzard Thank you for your custom and great review. I will make sure this passed onto David and the rest of the Purley team.
Many thanks

Dene Arnold

Oceniono na 5 z 5

Fantastic, helpful, friendly

My sister had a Kwik Fit disaster after being fleeced there and being asked for more to fix their problem I called my mechanic who recommended the Marlow branch. Called them and got a booking for the next day to replace a broken TPMS. they then warned her that the rear tire was at 6mm and would need replacing soon, These were bought from Kwik Fit only a day previously. So Fantastic service great advice thank you for fixing the Armatures mistakes. (She got her refund and a new tire) I think we have found our new tire shop.

2 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Outstanding Customer Service.

Today was my return visit to the branch in Witney. I returned to the branch due to my service I had from John. I felt very confident with the information he provided, hence my revisit to have my brakes checked. This time I was seen by Richard Mills. And again an outstanding service. This clearly wasn’t a coincidence that customer service is high on the agenda. These guys really know their stuff and will certainly be getting my custom going forward. Give them a call. They will definitely give you confidence again in high street garages!!!!!!

26 września 2022
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Clark
Thank you for your repeated custom. I will let the Witney team know about your feedback. I know they will really appreciate your positive comments.
Yours Sincerely
Dene Arnold
Director

Oceniono na 5 z 5

I love Merityres and the fantastic…

I love Merityres and the fantastic service i receive whenever i'm in need of tyres or advice.
Carrie is so helpful and has an amazing depth of knowledge, it is always a pleasure to call.
Larry

14 września 2022
Opinia niezależna
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Odpowiedź od Merityre

Dear Mr Freeman
Thank you for your positive feedback.
I know the team will really appreciate your comments.
Kind Regards
Dene Arnold

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