Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Too much emphasis on the client. Strong feeling employees are just incidental with the emphasis on keeping the contract. Also a bargain basement approach with cheapest cleaning products always late... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Merco services don't just clean, they care too. I've watched Raul on various occasions and I must say, this company recruit caring staff and train them well. Before leaving the property, he twice aske... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've been using Merco as our office cleaners now for around 3 years. During this time our office cleanliness has remained at a consistently high level. We are always kept up to date with anything whi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve worked with Merco for a few years now and I can relax in the knowledge that our cleaning needs at M60 Office Park will be dealt with to a high standard. The team at Merco are responsive and if t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi sprzątania dla biznesu
  2. Czyszczenie dywanów
  3. Usługa sprzątania
  4. Czyszczenie powierzchni zewnętrznych
  5. Mycie okien

Napisane przez firmę

Merco is a professional commercial cleaning and facilities management company delivering reliable, high quality services across the North West. Since 2008, we have supported businesses, schools, offices, communal residential buildings and commercial facilities with tailored cleaning and support solutions designed around reliability, communication and compliance. We understand that cleaning is about more than appearance. A clean and well maintained environment helps businesses operate smoothly, supports staff wellbeing and creates a positive experience for employees, visitors and customers. Our team works closely with every client to provide a proactive, responsive and dependable service they can trust. At Merco, we pride ourselves on strong operational management, regular quality auditing and clear communication. Our management team stays actively involved in day to day operations to ensure consistently high standards across every site we manage. We are proud to hold recognised industry accreditations including ISO 9001, ISO 14001, ISO 45001 and SafeContractor approval, demonstrating our commitment to quality, environmental responsibility, health and safety, and continuous improvement. What makes us different is our hands on approach and commitment to service reliability. We are proud to offer a 100% reliability and satisfaction guarantee, giving our clients confidence that their site is in safe hands. Whether supporting a single office or managing multiple facilities across the region, Merco focuses on delivering professional service, trusted partnerships and long term results.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Bad company

Ler me explain abt this company.the worse place I hve ever met.company is unorganize.bad staff.cnt pay u right. the teachers r worse .they talk to u any wy. the principal shouts at the staffn treats them like vomit.worse company to wrk for.Goodluk to the newbies u guys can kiss ass cause Im not.So glad I quit but to them they will. think they fired me ..lol but they didnt..alot of chiefs but not alot of indians.I am glad i am outta there.cause they dnt appreciate u as long as the wrk is done they will be ur friend.done with merco

5 sierpnia 2022
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thanks for your feedback Nicikki, we’re sorry about your experience while working with Merco. We strive to provide a positive workplace culture and take your input seriously. We never want our employees to feel undervalued or mistreated. Please don’t hesitate to reach out directly with specific information or suggestions on how we could have done better. We really appreciate your insight, it helps us make Merco a better company for everyone. Good luck in your future career!

Oceniono na 1 z 5

This is the worse company I’ve ever…

This is the worse company I’ve ever came across from what they claim to be I only worked for them for 9 weeks and it was horrendous the management have no communication skills what so ever they put on there staff far too much not compliant in health and safety regulations at all considering they have many contracts in schools, employees have no training but are expected to carry out things with no explanation absolute disgrace when they withhold employees wages when they can get away with too. Steer clear they not got a clue with regards to cleaning and or standards. Told me I need to drop my standards.

5 sierpnia 2022
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thanks for taking the time to share this feedback with us. We're sorry about your experience while working at Merco. This year, we’ve been focused on rolling out a staff growth training program as well as revising our health and safety induction for new starters. I’m sorry you feel you didn’t benefit from our induction and training programs. If we have withheld any wages and you would like to discuss anything further please get in touch with us directly. Thank you again for your insight, it helps us make Merco a better company for everyone. We wish you the best of luck in your career!

Oceniono na 5 z 5

They don't just clean, they care too.

Merco services don't just clean, they care too. I've watched Raul on various occasions and I must say, this company recruit caring staff and train them well. Before leaving the property, he twice asked if there was anything that still required finishing or redoing. I highly recommend this company.

29 czerwca 2021
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thank you for the amazing feedback, we're glad to hear that you're feeling well taken care of!

Oceniono na 5 z 5

Merco are a fantastic cleaning company

Merco are a fantastic cleaning company. I have been using them for a few years and the service they provide is second to none. They have a brilliant management team and an excellent support system. Can't recommend enough.

14 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Neil has been excellent from day one

Neil has been excellent from day one. His attention to care and his personal touch has made Merco a pleasure to deal with.
Highly recommended.

4 marca 2021
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thanks so much for your review, David! Pleasure working with you.

Oceniono na 5 z 5

Big thank you to the cleaners who clean…

Big thank you to the cleaners who clean our offices there attention to detail is on another level making sure we have a pristine environment to work in . The managing staff are brilliant too, making sure our wishes are there command thank you MERCO .

24 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Great service!

We've been using Merco as our office cleaners now for around 3 years. During this time our office cleanliness has remained at a consistently high level. We are always kept up to date with anything which may affect our office, such as sickness of our regular cleaner, or whenever an audit is due. Highly recommended Merco. Thank you, special mention to Ondina, our regular cleaner who does a fantastic job, and is always a pleasure to speak to.

16 lutego 2021
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thank you! We value and appreciate your feedback so much - this is lovely to read! As always, it's an absolute pleasure working with you and we'll be sure to pass your comments onto Ondina.

Oceniono na 5 z 5

Amazing service

Merco is a trusted and reliable company.The cleaners come when they are supposed to, do their job quickly and leave everything spotless. Couldn't recommend them more.

16 lutego 2021
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Thank you so much for the amazing feedback, it means a lot - it's an absolute pleasure working with you!

Oceniono na 1 z 5

100% dissatisfaction

Mercoservices' home page has "100% reliability guaranteed" as the first item promoting their business. And the first paragraph on the same webpage boasts of "100% reliability and satisfaction guaranteed".
Unfortunately our experience of Merco is the polar opposite of these claims. Their staff don't turn up as scheduled once a month to clean our building and yesterday they removed the rota in the foyer which showed that their last visit was in December 2020. Their attendance to our building seems sporadic and unscheduled at best and results only in customer dissatisfaction. I would not recommend them to anyone.

15 lutego 2021
Opinia niezależna
Logo Merco

Odpowiedź od Merco

Hi Laura,

We're incredibly sorry to hear about your experience with Merco. We are aware that there have been some issues at your premises due to the current unprecedented times - and we'd like to reassure you that our team are doing everything they can to rectify it.

Our Area Management team will now be visiting your site at least once a month to ensure that the premises are kept up to the Merco standards that we promise to all our clients.

If you'd like to speak in person to our Area Manager, Kelly, while she is at the site then please call our office on 0161 883 0328 and leave your details. Kelly will be more than happy to arrange a chat with you in person, so please feel free to get in touch.

Otherwise, we can assure you that you'll be seeing a large improvement from us over the coming months. Your feedback is greatly appreciated - we're always looking to improve - we apologise again for your dissatisfaction.

Kind regards,
The Merco Team

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