Pre order an item a year in advance, 1 year passes and another 3 months over delivery date, i decide to reach out and query what is happening. " oh this item is currently out of stock, and will no... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well, I f@cked up my address the first time I ordered and offered to pay shipping to have it sent again and y'all took care of it for free. Outstanding. Then the second time it got shipped, the Post... Zobacz więcej
Très bonne expérience comme toujours, les réponses sont rapides, les personnes en face sympathiques et le problème régler. Merci
Clothing comes in at wrong sizes, paid £8 for delivery came 1 week later, had to pay to send cloths back even though the cloths do not match the sizes on their website. Would not buy from again. Ver... Zobacz więcej
Informacje dotyczące firmy
- Sklep z t-shirtami na zamówienie
- również w kategorii:
- Sklep odzieżowy
Dane kontaktowe
Zjednoczone Królestwo
- merch.warhammer.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
everything went great
I ordered 4 items received one!
I ordered 4 items (2x t-shirts, poster and dice bag). Only received poster - the other items hasn't even been sent. Customer service is a joke. they do not reply to emails, only once when I informed them that i received only one item from my order. they claim that they have sent two separate parcels but only sent one tracking number (for the poster). no further notification, no care for customer. Overpriced items. Total scam. Never to order again! Avoid at any cost!
T-Shirt I ordered out of stock - No Info about it for weeks
I ordered a T-Shirt in August and never received any notification or update about my order. Three weeks later I E-Mailed the store about it and the reply was underwhelming. They claimed to have contacted me a week prior that this particular shirt was out of stock. I never received an E-Mail and I looked everyhwere for it (Spam, etc.). At least they offered me a refund, which I took. The cancelation went through without any complications.
I then looked at store website and saw, that this T-Shirt is still up for sale! Why not take it down? I love warhammer and this Shirt was the only one I wanted. I am very disappointed.
The customer service is abysmal
The customer service is abysmal, their pre order system is even worse. It’s one thing to pre order and wait for the release but when the date continues to move and there is no definite answer to a release date or when to expect your product it’s shocking, I’m not holding much faith in the quality of the product
Excellent for any Warhammer fan …
Excellent quality product and shipping was very quick
Good on sale
Mousepad is thin as 1 ply toilet paper. The shirt is exceptional. The notepad is not worth it.
Awesome!
Package was neat and undamaged and while opening it i was happy to see there was nothing wrong with it!
Took them 3 months to ship my order and…
Took them 3 months to ship my order and their customer service only answers you once every 3 weeks. By the time you give up and ask for a refund, they haul your time by asking you to confirm. In the meantime they ship your item and deny your refund.
Print ruined upon arrival. No acknowledgement to refund request.
Where do I even start? The print I ordered for my brothers birthday arrived in a single sheet envelope with nothing but a thin bit of cardboard on the back and a painfully optimistic "Please do not bend." on the front to protect it.
Not only was the envelope creased everywhere it even had a puncture hole in it!
Suffice to say the print was ruined, I then followed instructions and contacted both yourselves and the print company asking for either a refund or replacement, that was three working days and a weekend ago. So far the only communication I have had from you is an automated acknowledgement saying I would be responded to in 48 working hours (hah!) and this survey form!
I've gone from trying to put together a nice present for my brothers birthday to chasing both yourselves and the printing company for any kind of acknowledgement to my issue.
I've never had to write a complaint before, but ordering through yourselves has been a truly awful experience, and I felt I had to warn anyone else thinking about ordering a print from you. Suffice to say I won't be doing this again.
Arrived safely and in good condition
Arrived safely and in good condition, high quality and beautiful thank you.
Gute Ware und Abwicklung
Gute Ware und Abwicklung. Leider war mir vorher nicht bewusst, dass ich noch Zollgebühren extra zahlen musste.
Great customer service
I had an issue with a duplicated order (my error), which customer services responded to and resolved very quickly, despite being late in the evening on a Friday. The money spent was credited back into my account the next working day. So thank you to the team there.
High Quality Company w/ good Customer Service
Great interaction with the company in every way and high quality merch
Doświadczenie Trustpilot
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