Mercers Furniture Ltd Recenzje 396

Couldn't be happier with the service I received from Mercers furniture, despite a picking error, which I didn't realise until a few weeks later (I ordered 6 items and started with the smallest and worked my up to the largest, which was unfortunately the wrong colour), Mercers arranged collection of the wrong item and delivery of the right item within 2 days, no fuss, no drama, absolutely brilliant

Very frustrating assembly experience.

Many parts were not labelled, and the instructions were unclear and difficult to follow. Relying on hole positioning for dowels but no pilot holes for the screws made the process far more complicated than it should have been.

I had help from two experienced handymen, and even they struggled and had to go above and beyond to get it assembled. For a standard flat-pack item, this really shouldn’t be necessary.

The finished product looks fine, but the time, effort, and frustration involved in assembling it outweighed the end result. When I contacted Customer service they did not meaningfully address the issues raised, instead relying on generic responses.

Overall, an unnecessarily difficult experience for what should have been a straightforward purchase. I won't be buying from this company again.

Parcel arrived promptly on Thursday 2.4.26 but on checking the contents one side panel of the desk was split in half. Phoned Customer Services at 9.37am and spoke with Jane. She said she would do her best to get a replacement panel dispatched that day but as it was the Easter weekend it would probably not be dispatched until Tuesday 7.4.26 with a delivery date of Wednesday/Thursday 8/9.4.26. However, much to my surprise, the replacement panel arrived on Good Friday 3.4.26 !!! Phoned Customer Services at 9.42am on Tuesday 7.4.26 to express my thanks and appreciation with how my issue was so swiftly resolved. Congratulations Mercers Furniture and especially Jane in Customer Services for going “above and beyond”. Have used this company many times previously and highly recommend them. Many thanks.

Easy to order Quick delivery no probs

Next day delivery was great.
Any order issues are sorted out straight away. Brilliant customer service.
Overall quality was great.

Terrible experience and terrible customer service from Jayne - we ordered a shoe rack that came damaged, we had the replacement parts sent across only to find that the box was also missing a piece. This caused a lot of delay and there was no compensation offered for the inconvenience. When compensation was requested we were advised to dismantle the item and return it for a refund. Would not order from them again.

We have several items from here and love them. Bought a bookcase to match the set and it arrived very different to the photos with clear seams on the backboard that really ruin the piece. We spent 2 hours building it and were not happy with it but when we requested return /refund we were told the only way was if we dismantled it again. We were offered a small partial refund to keep the item but overall unfortunately this has made us lose trust in being able to order more pieces from here as its significantly different to the photos online.

Website is very easy to use ,there is a great choice of furniture on there ,excellent quality furniture ,superb prices ,and easily put together , nice and strong when it’s put together would highly recommend Mercer furniture

Super quick delivery, packaged well, excellent prices and quality . Really happy 😊

Great website to navigate and the furniture I ordered was sent out within 2 days. Second time I've ordered from this company and both times perfect.

I ordered the Corona 3+2 chest of drawers from Mercer’s furniture and the item came with several pieces of wood bowed and bent out of shape and some with splits in. As I needed the drawers desperately I attempted to build them but more wood split. I contacted Mercer’s and explained this, they offered replacement parts or £20 partial refund to keep the product - which is unusable. I explained I wanted a full refund and the product to be returned to them. They advised they could collect the product but it would be any time 08:00-18:00, which is ridiculous and I cannot accommodate that due to work. When I said this is unacceptable they offerees max £30 partial refund.
Awful customer service and very poor quality product.

First class customer service.
Beautiful furniture. Looks great and a fantastic price. Buying directly from Mercers website meant I benefited from their excellent Customer Service when I had a question.

Furniture is always of a excellent grade

Recently ordered a cd cabinet from Mercers .I have in the past used them fo other pieces of furniture and been very happy with the quality I had a slight issue with one piece which was split.It was dealt with very efficiently and quickly by Jayne in customer service.Part arrived today,packed very well and intact Would recommend them and also to support a family business is also good.

Do not buy!! Awful piece of furniture. Pieces of furniture came split and damaged, some parts of wood unpainted and after sending images to the company, the company told me this was the rustic look and the unfinished parts would not be seen 😡
Will take 2 people more than the 90 minutes.
Instructions are awful. Cheap and cheerful is an understatement.. save your money and the stress of 3-4 hrs and buy something that costs a more but is much better quality.
This unit has more splits than a stage of cancan dancers.
Really angry that we’ve accepted a £20 refund because since putting it together, it’s worse than we imagined.

Fast delivery, good quality item.
Having used Mercers a few years ago, we did not hesitate when deciding to purchase another unit.

We bought 3 various size bedroom drawer units, 2 of which went together perfectly. But the last one when we unpacked it, had 2 large cracks in the side panels, marks on drawer fronts & the front frame that houses the drawers was warped.
We contacted the seller & sent him photos before we put it together but explained that as we had thrown away our old furniture we would have to continue with the assembly but we were not happy with the quality.
The reply we got from Gary at Mercer's was very apologetic & 1 week later they delivered a brand new unit & took away the faulty assembly.
Having read some of the bad reviews we were very pleasantly surprised by the customer service & swift resolution.
We would also like to add that we are very happy with our new furniture & the price that we paid for solid wood.
We will definitely be using this company again.

Love the corona furniture, bought loads in the past and recently, quick delivery, will always buy from them

We have just had a terrible experience with Mercers Furniture. Ordered their sideboard through Amazon. 2 of the panels snapped in half whilst trying to assemble and 3 pieces of the main components including the wooden top are bowed. We have tried everything to try and get them to come and collect and refund but we cannot fit the product into the original packaging as we had already started assembly. They will not assist and we are so unhappy with the service received. We just want the product collected, taken away and a regind issued. So dissatisfied.

Easy to order, fast delivery, quality items and excellent customer service
Would use again!