Mercedes Recenzje 

Customer Feedback for Carlos at Mercedes-Benz Birmingham, Bromford Lane.

I wanted to take a moment to recognise Carlos who works on reception for his exceptional customer service. From the moment I walked into the dealership, Carlos always greeted me with a warm smile that instantly made me feel welcomed. His friendly demeanor and genuine hospitality set the tone for a positive experience.

While I waited to see the Service or Sales personnel, Carlos went above and beyond to ensure my comfort by offering and making me a cup of coffee. This thoughtful gesture made my wait pleasant and showed his dedication to providing top-notch service.

Carlos is an asset to Mercedes team, and his efforts truly make a difference in creating a welcoming and enjoyable environment for customers. Keep up the great work!

I am absolutely disgusted with MB Head Office. On 4 November, I enquired about buying the new GLA Premium Plus, but it appears the central team are not passing information on to their local dealers. So it took 3 weeks and a bad review, to finally get a response. Nottingham have been amazing since finding out. Thank you for reaching out Ian and Gurj.

I travelled from Liverpool to the Mercedes Belfast dealership to purchase a car that was described to me by your salesman, Scotty Woods, as being in "lovely condition." However, upon arrival, I found several significant issues with the vehicle, including:

A bonnet that needs repainting

Two scuffed wheels

A damaged side running step requires replacement

A deep scuff in the leather seat

I had specifically requested that any damage be declared before making the trip, and I feel misled by the inaccurate description provided. This has caused me considerable inconvenience and disappointment.

I have previously submitted a complaint but have yet to receive a response. I am seeking a formal apology and a resolution to this matter. I believe that as a reputable brand, Mercedes-Benz should uphold higher standards of customer service and transparency.

Basically, these are no more than back street used car dealer's don't be taken in by the Mercedes Benz name

Never buying from Mercedes again, premium price and budget after sales service. There’s always something going wrong with my EQA and trying to get an appointment is like trying to pull hens teeth they just don’t care once you have purchased

I have had super customer service from Greg, Mark, Matt. Michelle but latterly Maddy who was so good she swung me from a two manufacturer race for a brand new 2024 car to just Mercedes.

I bought e new sprinter van back in 2021 with 70miles only thinking is a van for life!!!
But soon after that started having problems with doors and battery went flat for 3days I was away!
So 3months after warranty turbo charge left me in the van with only 17,000mile only and I took it Benz in Dartford and they don't have a clue what was going on I have to tell them what is wrong with van! And they had to do it in a day was booked but they took to days and left me without work for two days and was charged £180 for check, which they didn't do properly when they closed the van the didn't intact the inter cooler hose properly and kind of cable was attached to it which was clipped I have to call them back to fix it.
Stuff is very rude! I never had a bad experience like this in 25years!!!
Please don't buy a Sprinter van 214 don't meter how desperate you are as you will regret. They asked me for £4.550 to replace turbo charger, which is rip off as I booked somewhere else for £2,500.
Be aware of Dartford Benz as you will be regretting

Purchased a new GLA in March this year from Mercedes of Salisbury and I have been so disappointed. The car has only covered 3,000 miles in around six months, however it developed noises from the front steering especially when I turn right.
I arranged to get it booked in for the service department to resolve the problem. That’s when things really started going wrong.
I went for test drive with a technician who heard the noise and left the car with them. They told me the part would be in on Monday so I left the car for the weekend. The part arrived Tuesday! They then fitted only to find this did not solve the problem and that I need a suspension part. Guess what? The part for vehicles they are currently making and selling are on back order. So I collected the car assured it was ok to drive.
When I drove the car and turned right I started getting an intermittent grinding sound off the front off side of the car.
I returned the car to Mercedes of Salisbury Service department for them to check and ask to speak to the technician who would look at the car. I was told by one of the reception car that he knew all about and that would not be necessary.
The technician proceed to place the car on a lift and pulled at each front wheel, at no time did he check the steering or the brakes.
So here I am a car still waiting for a part on back order and one more issue with the car than before I started.

I would give a 0 if I could!!!

I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.

When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.

After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.

It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.

Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)

On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).

This shows a total disregard for customer input and a lack of transparency.

I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.

Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.

I had to call for road side assistance and I can not fault the process. Everyone I spoke to from the call centre to the RAC pick up team, Europcar and then Mercedes Benz Watford were so helpful and I was dealt with a lot quicker than they had advised and kept up to date with timings throughout. 5 * service from ordering me a taxi to collect courtesy car, fixing my car so promptly and as I mentioned earlier the staff were really kind, what should have been a stressful experience they all put me at ease.

Prior to purchasing a new Mercedes Benz I read through the reviews on social media.
I have noted that MB makes no reply to the many negative, one star reviews posted.
This is surely a sign of a once prestige marque in decline.

Stratstone, MB of Leeds quoted me 90 minutes labour to change the hydraulic struts that control the tailgate on my MB GLC 4 Matic.
Including the parts I was quoted £362.76 by this Stratstone Mercedes Benz, Leeds dealership.

Having read the many negative postings regarding Mercedes Benz, l was prompted to call a local garage whilst in Spain for a quote for this work.

I was impressed by the high calibre of service which the Spanish garage gave me.
Immiediately a mechanic confirmed that the problem was indeed the hydraulic struts.
He asked if I wanted a quote for him to do the work.
He then got on he phone to his supplier.
Within minutes he told me that it would take 10 minutes labour to change these and that the total cost would be 127 Euros, about £108.00. Including parts.

I, in common with many other people, abhore how we are 'ripped off' in the UK.

So I contacted Mercedes Benz (Leeds) a Stratstone company to ask how they could justify 90 minutes labour for a 10 minute job.

I was assured a call-back.
Stratstone, MB of Leeds failed to call me back as promised.
I must add that this is not the first time a failure to call me backth has occured from this Stratstone, Leeds MB dealership.

On my return to UK, I called The Stratstone complaints team at their head office.
I received a recorded message to leave a message.
Indeed I had to repeat this exercise 3 times over a period of 2 weeks.
Eventually, after 3 attempts I got a call back from the Stratstone, Mercedes Benz dealership in Leeds.

My conversation with this dealership's business manager was far from satisfactory.
This senior executive at The Stratstone Mercedes Benz Leeds dealership persisted in 'talking over me' at speed on a far from satisfactory line, and was far from amicable.
I would say that arrogance summerised his attitude.
I was told that MB, Leeds should have been given the opportunity to view the vehicle first.
At £125.00 diagnostic fee, no thankyou!
I must again emphasise that Stratstone and their Leeds Mercedes Benz dealership have previously failed to call me back.

I invite Stratstone to reply on Facebook and explain if it is their policy not to respond to complaints.
Is this part of their culture?
I have had so many issues with MB that I can no longer consider this a prestige marque of vehicles.
Numerous other negative customer comments on social media appear to concur with my opinion.
The lack of a resopnse from Mercedes Benz on social media is surely a sign of decline of a previous prestige marque.
Senior management at Mercedes Benz, please take note.

Shocking service
I bought the GLC from Inchcape Coventry in May as a brand new vehicle
By September I has 2 breakdowns needing to call breakdown cover. When I requested some one to look at it, I was given a date 8 weeks later. I then took it to them and I was asked to come and collect the vehicle by 6.
I went at 4:45 and I was just shoved a piece of paper that says
RECALL - System validation (80 A fuse) (*8297011*, 24P8297011)
• KDM_WA - Update N73 electronic ignition lock control unit software (*5499115*, 24P5499115)
None of this means nothing to me
Shauna Shanley who looked at the car never bothered to come and explain this to me.
The vehicle health check was sent via text only after I went to collect the vehicle.
The email they sent me stated that Shauna would be happy to answer any questions. I was in the showroom for almost an hour and Shauna never had the decency to come and talk to me to explain what was wrong with the vehicle.
Ultimately the manager has to come and speak to me and even he couldn’t figure out what that mechanical jargon meant. According to him there was some sort of recall which Mercedes never bothered to inform me until I broke down.
What pathetic service!!!!
I have never regretted buying a vehicle as much as buying this one

Got a very good price on a brand new GLS. I am happy with it!

Mercedes benz roadside assistance for non-members. It's rubbish.Car broke down, unable to be fixed by local garage so called Mercedes-Benz roadside assistance. I explained my father was elderly and it would be difficult to wait. The call centre person said that was fine as the mechanic would text 20 minutes beforehand. The mechanic texted, and we rushed over in a taxi. An hour later we're still waiting. I call the dispatch centre to be told the mechanic turned back, because those covered by roadside assistance take priority over us. They expected us to wait another 2-4 hours, unless we settled for a none mercedes benz mechanic - the whole point of calling them was to have a Mercedes Benz mechanic. Completely inconsiderate.

Been using Mercedes of Hertford for years and always find them helpful and polite. They pick up my car for a service and return it as well and the driver is always helpful and polite calling you before and after pickup and drop off. From the reception staff to salespeople I haven’t had any problems

Worst service ever. I’ve been on the phone to the parts department all morning. They are just doing nothing and sat down all day!! I have rang at least 5 times now and they have not picked up the phone, they’ve put me on hold for at least half an hour. I didn’t expect their service to be terrible as I’m only trying to get my hands on front brake pads for my car. I’ll be taking my business somewhere else, I do not recommend this company at all! If I could give zero stars then I would so you should consider yourself lucky that you got one star lol.

Read before you get involved I made an investigation to have the anti-collision check my appointment was at 9am I dropped the car off and was told it would be ready between 4 and 6pm I actually came back at 4 no one touched the car I asked them why they said they w'll check and they left for about 25 minutes I ask customer service again they said unfortunately we won't be able to check the car today I got angry I was working all day a wasted my day I told them I was going to give a bad review about the service she told me to wait a little bit she actually came back she said I asked my manager he said you have two options either come and wait they can start working on my car tomorrow or in a week without any loaner car or care I asked to return the key and I won't come back again even the branch manager didn't care that I was going to give a bad review I hate giving a bad review but imagine booking an appointment 2 weeks in advance and waiting a whole week they won't care about your review guys don't waste your time

Helaas 1 ster ik heb 3x afspraak moeten plannen laatste 3maanden de probleem van me airco wordt niet opgelost eerste keer voor controle waar de probleem aan lag hebben ze gevonden 2e afspraak was gemaakt probleem opgelost zeiden ze maar helemaal niet zo derde keer na me vakantie weer opnieuw een afspraak weer controle zeggen ze dat het aan een leiding zit de probleem net als bij de tweede afspraak. Ze moeten onderdeel bestellen back order onderdeel komt in oktober maar ze weten het niet zeker. Ik vraag om onderdeel nummer geven ze niet als ze dat geven ga ik het onderdeel binnen 24 uur voor ze regelen. Ik geef ze voorstel van de auto naar airco specialist brengen ook geen akkoord het is een taxi ik rij al 3maanden of meer zonder airco we rijden business en echt warme dagen moet ik me klanten afbellen omdat me airco niet werkt. Ik ben veel klanten misgelopen en veel geld. Me klacht wordt niet serieus genomen.

What an appalling service from Mercedes…

My Mercedes S500 [2022 model] would not start [fault with the starter battery]. I called Mercedes Roadside at around 19:00.At around 20:30 they called to say that their ETA would be 01:25 [which is ridiculous].

Is this what they call a roadside service?

purchased a Mercedes Gla from Mercedes Coventry in July 24.
When I test drove the car every fault that was found the sales person Hasan advised this will be put right.

The service is absolutely incompetent and not met to standards.

The vehicle was bought in good faith and I was advised all work that needed to be would be completed however on the day I went to pick up the vehicle this was not the case and I was left waiting 3 hours just to pick up the vehicle on the day.
Matt firstly done the paperwork and then took me to the vehicle. This I call a sales tactic.
The car was covered with white polish and the plastic wheel arches above the tyres were not even fitted properly.
The black trimming around the car had all white polish.
Looked like a back street garage had valeted the car.
The sales person Matt who was assisting me was going in and out with the polish and cloth to clean the car while I sat there watching him.

Since then I have no end of problems with the car week by week with tyre pressure going down once a week, front sensors not beeping and rattling panoramic sunroof.
They have picked up my car twice now to rectify issues and driven my car more than myself clocking up milage. Driving it from my location to Coventry which is 30 miles there and 30 miles back.
Even though you tell them you do not require a courtesy car they are very persistent that you need to have one Surely this should be a customer choice not theirs.
My vehicle is a 2019 Mercedes Gla the panoramic roof rattles when driving their service team checked this and found no fault. How ridiculous. You can clearly hear the noise when your driving the car.
It's like your dealing with a back street garage that fobs you off.
Mercedes strive to deliver excellent service not in this case with this branch they provide awful service and cause nothing but stress to the customer.

The team leader Hasan and senior manager Arjun are useless they have no customer care skills. Clearly there is training issues.
They make the customer feel at fault and cause the customer stress.
I have sent this company 34 emails going back and forth but they do not care.
I made numerous telephone calls but again got nowhere.
Once this company have your money they really don't care about the customer.
This branch has caused me nothing but stress.

They sell a cover which they promote as smart guard warranty however this is a car care plan which they sell as 3rd party but they don't make the customer aware of this. Mis selling it as smart guard warranty. I did not receive paperwork as a direct debit was taken I looked at the company and contacted them they were called car care plan ltd.

If you are considering buying a mercedes vehicle do not use this branch they will over promise but under deliver.

The wording of complaint is something this branch does not does understand or take seriously.

Just a word of advice inspect the car on the day of pick up and if you are happy with everything then go ahead with the paperwork, do not do the paperwork before you see the vehicle otherwise you can incur problems like I did.
On the day of negotiations if you like the car and decide to go ahead with it they will ask you to do a goggle review so they can look like a reputable company, again word of advice do not post a goggle review until you pick up your vehicle, where you are happy or not post a review at this point. At least this will show a true reflection of how to branch is treating customers.

This branch seriously needs to be investigated.

Mercedes Winchester
I had a notice on my A class hybrid stating that the break assist wasn't working properly.

I popped in to my local garage where I bought the car 2 years earlier, to ask if I could do something to rectify it.

I asked the receptionist if I could speak to someone briefly about it. No one here she says. Assuming she wasn't manning the whole showroom herself. I asked her if anyone could advise. At this point and with obvious effort, she tumbles off her chair rolling her eyes in annoyance and speaks to someone. She came back and I asked if I could speak to that person she had spoken to. More huffs and puffs and deliberate foot plodding. A man arrives who explained it wouldn't be dangerous and that they'd phone me Tues after the bank holiday.

MESSAGE TO MANAGEMENT
Make sure your receptionists are trained in basic (at least) customer service. Rolling your eyes at customer after one question, is not.
The result was the same (no help available) but how I was treated as a customer was very different.