Well there were alot of hiccups in the delivery. My package got lost in the way the first time with no way to track it as parcel was really small. Then Mavolla was nice enough to send another packag... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
change the shipping services provider. I can't get over the fact that my parcel traveling from one EU country (netherlands) to another EU country (Greece) without customs, took 13 working days to arr... Zobacz więcej
Reakcja na opinię
Everything I ordered was delivered in a nice packaging and in super reasonnable timing. The earings have not tarnished despite wearing them in the shower everyday ! Little yellow flag : One of t... Zobacz więcej
When I received my order, I realised that the rings I had ordered by carefully measuring my finger size with the indications did not fit me at all. What's more, the average pair of hoop earrings seeme... Zobacz więcej
Inni użytkownicy przeglądali również
Happy ending to a difficult start
My order got lost in the mail. I contacted Mavolla, and they immediately investigated the issue and sent a new package 24 hrs later. I was impressed by how quickly they reacted to solve my problem. The jewelry I ordered seems to be good quality and are exactly as pictured on the site. Overall, I’m pleased with my purchase.
31 maja 2023
Odpowiedź od Mavolla
Hi Tricia,
Thank you so much for leaving your feedback.
Reviews like this is what we strive for and we are working every day to make our service better and better. It was an unfortunate situation in which the courier lost the package but we are delighted that we were able to resolve the issue and get your order delivered to you in a reasonable timeframe considering the situation.
Enjoy wearing your new jewelry!
Love,
Team Mavolla
Odpowiedź od Mavolla
Hi Gaia,
Thank you for your feedback!
Enjoy your new jewelry and hopefully until next time!
Love,
Team Mavolla
Sizing is off
Sizing is off. Despite being my ring size, the ones I received are too small. Quality seems cheap. Bought under the receive free hoops scheme and didn't get them. If i would add to cart, they were always charged. Didn't find a code to input and they didn't come anyway.
16 maja 2023
Odpowiedź od Mavolla
Hi Bianca,
Thank you for leaving your review.
I am sorry to hear that the rings are too small. We have a handy sizing guide on our website that should help you with selecting the correct ring size. Did you use this? It might be the case that due to warm weather your hands swell up a bit and that might cause the rings to be too small.
As for the free hoops, something must have gone wrong here.
We will contact you by email to resolve that.
I hope this helps and apologies for the inconvenience cause.
Kind regards,
Team Mavolla
Odpowiedź od Mavolla
Hi Beatriz,
Thank you for leaving your review.
We value our customer's feedback and we would love to get a better understanding of why you are disappointed with the price/quality. Could you please send us an email at info@mavolla.com with more details so we can have a look at the potential issue?
Thank you in advance,
Team Mavolla
Odpowiedź od Mavolla
Hi Janneke, thank you for your review. It is great to get feedback from customers about our service. We hope to see you back again! Love, Team Mavolla
not the best quality
not the best quality. gold accessories look too yellow for my taste and they’re very light so they don’t feel the best quality to be honest. one pair of earrings was a bit stained. I wouldn’t order again.
29 kwietnia 2023
Odpowiedź od Mavolla
Hi Laura,
We are sorry to hear that your choice of jewellery didn't live up to your expectations. Would you mind sharing which piece(s) you find too yellow and light? Also, which pair of earrings was a bit stained upon arrival? You can contact us at contact@mavolla.com so we can continue the conversation. We obviously strive to make all our customers happy!
Thank you,
Team Mavolla
After Initial Bumps and Frustration, all was well.
Well there were alot of hiccups in the delivery. My package got lost in the way the first time with no way to track it as parcel was really small. Then Mavolla was nice enough to send another package and it reached me in a matter of few days. Again a ring came damaged possibly in transit. Mavolla also reimbursed me right away. Jewellery also looks solid and high quality. I can't attest to anti tarnishing as I haven't used it for long now.
Plus points: Amazing customer service, high quality jewelry, grat packaging, amazing designs.
Negative point: delivery process, waiting times due to that.
5 kwietnia 2023
Odpowiedź od Mavolla
Hi Farah,
Thank you for taking the time to write your honest feedback. It is much appreciated and it helps us improve our services even more. We are happy to hear that everything worked out well in the end and we are aware of the fact that in your case there were some hiccups. Thank you for your patience and we hope that you are enjoying your new Mavolla pieces.
Thanks again,
Team Mavolla
Odpowiedź od Mavolla
Hi Nuria! Enjoy wearing your new pieces! Wonderful to hear that you love them. XXX, Team Mavolal
Acquisto perfetto
Bellissimi orecchini, un vero senza tempo, a prezzo molto conveniente! Ottimo anche il servizio clienti!
Sono soddisfatta dell'acquisto e consiglio vivamente Mavolla!
26 kwietnia 2023
Opinia niezależna
Odpowiedź od Mavolla
Hi Maya, thank you for leaving such a kind review. It is amazing to hear that you are happy to have chosen for Mavolla! Enjoy wearing your new jewellery and we hope to see you soon again :) XXX, Team Mavolla
Retracted Review
Retracting my first review:
I would like to say that I bought a ring that got a splinter in the plating, 2 days after I received. It took a little bit to connect with the brand. However they got back to me, presenting solutions for the situation, and processing that solution ASAP. Making them a honest and ethical brand that, acts accordingly with the values that they present.
2 kwietnia 2023
Odpowiedź od Mavolla
Hi Raquel,
Thank you for leaving a review.
Unfortunately we never received an email from you explaining the issue. We are very sorry to hear that the ring got damaged 2 days after you received it. Could you please send us an email at info@mavolla.com, attach a photo of the damaged ring and we will obviously find a solution.
Thank you in advance!
Kind regards,
Team Mavolla
Great Job!
I‘m from Germany and didn‘t expect such a quick shipping. The earrings are of high quality and very good looking .
Next time I‘ll choose Mavolla again.
20 marca 2023
Odpowiedź od Mavolla
Hi Wiebke, thank you for leaving a review and great to hear that you are happy with your new jewelry and our service! Enjoy wearing your new earrings! XXX, Team Mavolla
I got my earrings a couple of weeks ago…
I got my earrings a couple of weeks ago and I just loved it!!I iI used on a weeding and I looked so fancy! I will definitely order again.
2 kwietnia 2023
Opinia niezależna
Odpowiedź od Mavolla
Hi Laura! I hope you had a great wedding and thank you for leaving such a kind review. I am sure the earrings look amazing on you. Thank you for ordering with us and we hope to see you back soon! XXX, Team Mavolla
Entrega impecável
As peças são lindas e chegaram super bem embaladas. Só não dou 5 ⭐️ porque a cor dourada está a sair na parte do fecho, o que prometem que não acontece e isso é chato
21 marca 2023
Odpowiedź od Mavolla
Hi Francisca, thank you for leaving a review. Good and honest feedback is what helps us improve our service. Enjoy wearing your new jewelry! Love, Team Mavolla
Amazing customer service and jewellery
I placed an order and I needed to change one item of my order. The customer service was very helpful and I was able to change to another item. I am very satisfied with Mavolla customer service. The jewellery are amazing. Cant wait to place my next order.
30 marca 2023
Opinia niezależna
Odpowiedź od Mavolla
Hi Lili, thank you for your kind review and lovely feedback. Happy customers is what matters most to us so it is great to hear that we were able to help. Enjoy your new jewelry and see you soon! Love, Team Mavolla
Great customer service
Great customer service! Im very happy with my purchase. The earriangs are great quality. Will buy again for sure
31 marca 2023
Opinia niezależna
Odpowiedź od Mavolla
Hi Deny, thank you for leaving your feedback. Enjoy wearing your earrings! Love, Team Mavolla
Compras online que no defraudan
Todo el proceso de compra muy seguro y eficaz, la entrega en un tiempo correcto, el producto (unos pendientes) como me los esperaba correspondiente a las imagenes. El unico defecto que les encuentro por eso he dado 4 estrellas y no 5 es que resultan algo pesados así que no los llevaría puestos todo el día.
23 marca 2023
Odpowiedź od Mavolla
Hi Flavia, thank you for leaving a review. Good and honest feedback is what helps us improve our service. Enjoy wearing your new jewelry! XXX, Team Mavolla
I haven't get my delivery.
I haven't get my delivery.
When i track my delivery it says my address is wrong but, it is correct.
8 marca 2023
Odpowiedź od Mavolla
Hi Susmita,
Thank you for leaving a review.
As discussed by email, you entered the incorrect address at checkout and that is why the package has been sent back to our warehouse. Let's keep in close contact by email and we will send you a new package.
I hope this helps.
Kind regards,
Team Mavolla
Purchase never arrived
My purchase never arrived and I am unable to track the shipment with the information provided
19 marca 2023
Odpowiedź od Mavolla
Hi Natasha,
Thank you for your review.
Please check your inbox, we have replied to your email you sent earlier today.
I checked the latest shipping update of your order (placed on the 20th of March) and saw that on the 27th of March, the courier attempted to deliver your package but was unfortunately not able to because you were not at home.
Please contact them to arrange a new delivery date and time.
I hope this helps.
Have a great,
Team Mavolla
Amazing products
I had a question about a product and it was answered the same day, the service is fast. Furthermore, the earrings are a beautiful color and actually waterproof. It's worth your money.
3 marca 2023
Odpowiedź od Mavolla
Hi Annabel!
Thank you for your kind review.
Enjoy wearing your earrings!
Love,
Team Mavolla
Gros problème de livraison et de communication
Après avoir reçu une confirmation de ma commande le premier mars, je n'ai pas de commande de ma nouvelle par mail sur l'état de cette commande et j'attends encore mon colis !
17 marca 2023
Odpowiedź od Mavolla
Hi Charlotte,
Thank you for leaving your review.
We have already answered your email which you sent 2 hours ago. Please have a look and we will resolve your case as soon as possible.
Have a lovely day!
XXX, Team Mavolla
Doświadczenie Trustpilot
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