Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... Zobacz więcej
Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... Zobacz więcej
1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... Zobacz więcej
Informacje dotyczące firmy
O Mattress.co.uk
Informacje przekazane przez różne źródła zewnętrzne
At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.
Free Delivery
Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.
We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.
Expert Advice
We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.
You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.
Dane kontaktowe
PO Box 100, Long Ing Lane, BB18 6WT, Barnoldswick, Zjednoczone Królestwo
- 0333 123 0891
- info@mattress.co.uk
- mattress.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
good price, good product
delivered in approx 1 week. Seems to be OK even tho delivered rolled. Good price.
very satisfied with the service of this company.
I have had a reply to my complaint and I must say the after service I have received is second to non. Julie the customer service advisor was very helpful and has resolved the minor problem I had. I revoke my previous opinion and I am now very satisfied with the outcome and the company policy. Thank You.

Odpowiedź od Mattress.co.uk
Hassle free service
Order was fulfilled exactly as promised. A phone call prior to delivery day and also a call on the day meant we knew exactly when the beds were going to arrive. Excellent service. Thank you very much.

Odpowiedź od Mattress.co.uk
great company
bought base and mattress had to wait 10 days for delivery but bed is great very comfy would recommend this company great service
excellent
great customers service
matress is excellent, would recommend!

Odpowiedź od Mattress.co.uk
Very good quality & value and a great delivery service
I ordered this mattress and was given a delivery date of about ten working days. I was phoned the day before by the courier to give me a time slot and then phoned on the delivery day telling me it would be here within 1½ hours. It was. The new mattress was in perfect condition and is very comfortable. Excellent service.
Great Service
From the minute I ordered the new mattress,the service was excellent. What I really liked was that they contacted you to arrange a delivery day and then phoned you back to give you a 3 hour time slot. On the morning of delivery they phoned again to say exactly what time they would deliver the mattress.It meant you didn't have to wait in all day wondering when they were going to turn up. They arrived on time just as they said on the phone. If I ever need another new mattress this is the first place I would look.

Odpowiedź od Mattress.co.uk
good value and easy to use website
cannot fault buying the mattress from start to finish.
Very Good
Shopped around for this item definitely cheapest around for identical product. Delivered when said phoned first as said, delivery team courteous & informal had the product three weeks & sleeping well but then again should expect that from a well known product silent night.

Odpowiedź od Mattress.co.uk
great customer service and nice and very helpful staff
all in all, I am very satisfied with the service, very friendly staff and high quality goods
Great product and service
Everything went according to the information on the Website. Bed was delivered in perfect order by really helpful delivery men who even put on plastic covers on their shoes to come into the house. They set up the bed and took away all the wrapping. Great service.
ps the bed is very comfortable too.
very smooth transaction
detailed description, simple ordering process, delivery when said.
exactly how service should be, Im one very happy customer.

Odpowiedź od Mattress.co.uk
Excellent professional service
I cannot fault any aspect of our dealings with Mattress.co.uk and would have no hesitation in using them again, all parts of service were excellent.
great price for a decent bed and no problems with delivery
Ordering the bed online was as easy as any other website, the only difference really was the price. I was contacted shortly after completing the order to arrange delivery then a few days later an SMS was sent to me with a three hour delivery window. The bed and mattress arrived on time and as described.
Great value for money , would recommend
Order process indicated I would receive a phone call to match delivery-dates,
This didn't happen
I phoned and frankly the team where really help ful
All worked out well In the end
Mattress is great value for money,even thou it's at the lower end of the £ market
We have been sleeping v well.....
I'd have no hesitation to recommend
Eric
Excellent service from ordering to delivery.
Just received my new mattress. Everything was so easy, delivery on the day I chose and within the time slot I'd be given even in the snow!! Mattress really comfortable and a bargain!
A quality mattress with a quality service.
Excellent value for money we wouldn't have been able to have afforded this mattress from the high street, and it's suprising what a difference it makes, we both feel more rested in the mornings and my husbands back has stopped hurting after months of lower back pain.
Can't Fault this Company!
From placing my order online to receiving my item, this company fulfilled the perfect customer experience. They telephoned two days before delivery to arrange a convenient time and on delivery day the driver rang me two hours before he was due to arrive as promised. No problems whatsoever and the item I bought was in perfect condition. I wouldn't hesitate to use this company again and would recommend to anyone with full confidence.

Odpowiedź od Mattress.co.uk
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