Mattress.co.uk Recenzje 

314
Wynik TrustScore: 2.5 na 5

2,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... Zobacz więcej

Oceniono na 3 z 5

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... Zobacz więcej

Oceniono na 1 z 5

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... Zobacz więcej

Oceniono na 1 z 5

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

O Mattress.co.uk

Informacje przekazane przez różne źródła zewnętrzne

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

314 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(314)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Quality at a competitive price

Easy to order, had a problem with delivery which is sub contracted. Spoke to mattress direct and customer services were helpful in trying to resolve. Apart from that a good overall experience.

6 sierpnia 2013
Opinia niezależna
Oceniono na 5 z 5

Our son has a decent night's sleep at last!

A wonderful mattress, reasonably firm but the memory foam layer on top makes it very comfortable indeed. Our 7 year old is delighted with it. Good support right to the edge, too. And great value. Delivery was quick and easy. Would be very happy to use this company again.

6 sierpnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Wishing your son many more 'Silentnights'.

Oceniono na 5 z 5

Excellent!

I had a query over the delivery date for my order, the lady on the phone was very friendly and answered all my questions.

Very happy with my order and would not hesitate about using mattress.co.uk again

1 lipca 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for your review. We are delighted to hear you would use mattress.co.uk again. Please keep checking in to see the many great offers updated regularly on the site.

Oceniono na 5 z 5

Very friendly service

Great guys very friendly service no hassles, any problems, enquires just phone them very polite, would recommend them to any one

30 czerwca 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for your great comments; we really appreciate you taking the time to write a review.

Oceniono na 2 z 5

complete and utter shambles

order went through fine................. but delivered wrong mattress, I didn't notice untill the transort company phoned and demanded the mattress back although it had be taken to the bedroom and put on the bed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a farce, A good job my wife had got up!!!!!!!!

26 czerwca 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are extremely sorry to hear of any inconvenience caused regarding your delivery. We pride ourselves on our high level of customer care through-out the order process and this includes the delivery stage. We were not made aware of the issue at the time but please be assured your complaint will be thoroughly investigated and any action taken to ensure our customers continue to receive the best possible levels of care and support.

Oceniono na 5 z 5

Delivered as Promised

The bed was as described, and well protected. The delivery firm originally gave a date. This was followed up by a slot- morning or afternoon, this was followed up by a phone call to narrow down the delivery time to within an hour. The delivery company carried the bed upstairs, very carefully, to protect both the bed and the decorations on the stairs.
First class from start to finish.

21 maja 2013
Opinia niezależna
Oceniono na 3 z 5

Great mattress took far longer to deliver than we expected.

When I ordered the mattress I was under the impression it was a next day delivery so was surprised a few days later to be asked to confirm delivery date. By then we had paid and it arrived over 2 weeks later.

Very comfortable.

15 maja 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are very sorry you were given the impression that this would be delivered next day. We do try and give as much information on the product page that our lead time is approximately 7 - 10 days, but this is confirmed by our carrier. We sincerely hope this does not detract from the comfort and support your new mattress provides and appreciate you taking the time to provide us with your feedback.

Oceniono na 5 z 5

Absolutely fantastic service and a fantastic product to match...

It is rare to experience a level of service as high as the one I received from this company... from the telephone response, the helpfulness of the staff, the extra mile they went to to source the product I needed and then to the ordering, delivery and the product itself. I cannot recommend this company and this particular product enough. Beautiful bed, memory foam matress, delivery within three days as promised. Amazing. Thank you... I have a VERY happy 12-year-old.

7 maja 2013
Opinia niezależna
Oceniono na 4 z 5

great service and the courier phoned me on the delivery time and waited till I travelled home so I could take the delivery with no hassle.

The only thing that could have made it better was the courier phoning to give me an estimated delivery time! But the driver did give me half hout to get home so I could take the delivery so all in all a fantastic service and a good quality mattress. I would deffinately buy from these again.

29 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

excellent value and service

I was unsure which mattress to buy so i rang the company. The information I received was very helpful and helped me to make my decision. The prices were excellent compared to other providers. I chose a cushioned top, no turn mattress. I knew that the Slumberland mattress I chose would be of good quality as it is a reputable long standing company. The arranging of delivery was simple and the delivery time about 10 days. The delivery men were helpful and took the mattress upstairs and removed all packaging. The quality of the mattress is excellent and 'sleeps' well. much better than our previous mattress from another reputable company. I would recommend the company to anyone.

27 kwietnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for your great review. We are delighted to hear that you would recommend our company.

Oceniono na 5 z 5

One very happy customer

Very easy to order - great choice. Kept updated on status of order and delivery happened when it was supposed to. Delivery men carried the mattress up to the correct room for me. Very pleased with the mattress and the service.

26 kwietnia 2013
Opinia niezależna
Oceniono na 1 z 5

A COMPLETE WASTE OF MONEY, NOWHERE NEAR TO WHAT IS BEING ADVERTISED!

Hi, I have bought this mattress for a guest room. Before the purchase, I have checked the spec on the website and spoke to customer service but when I received the actual product, it was no where near to what I was told/read.
On the website, it says the height of the mattress will be 20 cm. When I phoned and asked the customer service agent, I was told it would be around 20-22 cm. When I have received the actual product, the spec. written on the cover was saying the height is only going to be 18 cm (not 20-22 cm). After the initial rest period (48 hours) the ACTUAL height of the mattress is only 15-16 cm.
I have asked the agent if the mattress is good enough for an everyday use and she assured me that 'ALL our products are made for everyday use'. But this mattress is extremely uncomfortable and may cause back problems if being used for everyday for a longer period!!
This, in a way is a false advertisement by mattress.co.uk! And the the worse thing is that I cant even afford to return this product because according to their return policy I have to pay £50 charge. This is completely unacceptable because you cant see/feel the actual product until you actually receive it and you still have to pay £50 return charge for their fault (FALSE ADVERTISEMENT from Mattress.co.uk!)

I am very disappointed with this product, and WILL NOT recommend this to any of my friends.

26 kwietnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are sorry to hear of your disappointment with one of our products, also any misconceptions that were given regarding depth. We were unaware of the error regarding the labelling and this has now been rectified. If you would like to contact our office on 01282 850000 we would be more than happy to arrange a full refund for you.

Oceniono na 5 z 5

Great service and value for money

I was so impressed with the price, service and product when I ordered a mattress for my brother that I have now placed an order for another bed for myself, wholeheartedly recommend this company.

24 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Excellent product, excellent service

I bought a single mattress through mattress.co.uk. The ordering process and arranging delivery was straightforward and on the day we received a cheerful call from the delivery men to let us know they would be with us in a hour. Having a 3 hour delivery slot was exceedingly helpful. The mattress itself is exactly what we were looking for, and was put in the room of our choice on delivery.
I will look here first if I am ordering a mattress again and have already recommended them to friends and family.

22 kwietnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are very pleased to hear of your satisfaction with your new mattress and our delivery service. Delighted to learn that you are already recommending our website.

Oceniono na 5 z 5

Great product at a great price

We bought the Kingsize Divan with 2 drawer storage (Med firm). What a pleasure to sleep on. Great quality, and great service.

21 kwietnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for your comments, great to hear that you are pleased.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej