Mattress.co.uk Recenzje 

314
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... Zobacz więcej

Oceniono na 3 z 5

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... Zobacz więcej

Oceniono na 1 z 5

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... Zobacz więcej

Oceniono na 1 z 5

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

O Mattress.co.uk

Informacje przekazane przez różne źródła zewnętrzne

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

314 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(314)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

delivery men swift and helpful.

I couldn't make the first suggested delivery. Second delivery booked and phoned an hour before delivery to say they would be with us within the hour and they were. Very frendly.

16 grudnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are delighted to hear all went so well for you, regards mattress.co.uk

Oceniono na 5 z 5

I AM SO LUCKY TO HAVE FOUND YOUR COMPANY !!

I HAVE BEEN SO PLEASED IN EVERY ASPECT OF MY PURCHASE FROM MATTRESS.CO.UK !! NOT ONLY DO THEY OFFER THE BEST COMPETITIVE PRICES BUT ALSO HAVE AN EXCELLENT CUSTOMER SERVICE FROM PURCHASE TO DELIVERY. I EVEN HAD THE BED ASSEMBLED BY THE VERY HELPFUL CEVA DELIVERY COMPANY. I WAS ABLE TO ARRANGE A SUITABLE DAY AND TIME FOR DELIVERY AND EVEN GIVEN A CALL JUST BEFORE THE PROMPT ARRIVAL OF MY NEW BED ARRIVED. JUST AN EXCELLENT SERVICE WHICH I WOULD SAY IS SECOND TO NONE !! I AM SURE YOU WOULD NOT BE GIVEN AS GOOD SERVICE FROM THE BIG DEPARTMENTAL STORES.
MY BED IS PERFECT AND IS A PURCHASE I CAN HIGHLY RECOMMEND TO ANYONE IN DOUBTS OF FINDING A RELIABLE COMPANY TO HELP YOU !!
MANY THANKS MATTRESS.CO.UK !! PETER(LANCASHIRE)

9 grudnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for taking the time so write such a glowing review. We are delighted to hear of your satisfaction with both the service and the product. From all at mattress.co.uk

Oceniono na 4 z 5

Stuck to their delivery time and kept me updated

Their delivery was not prompt, I had to wait about 2 weeks from when I had ordered and paid for the mattress for it to be delivered. However the website clearly showed when it had available delivery spots and stuck to this time. I was willing to wait a bit longer for delivery as I felt that they offered pretty good value for quality compared to other sites.
They stuck to their delivery time and kept me updated, even texting me with a 3 hour delivery slot in which it would be delivered within the week, which I found very reasonable. (Compared to most companies giving some ridiculous guessing game of possible 8 hour slots). They also phoned when they were on they're way.

It was delivered nicely in good condition and so far I am very pleased with it. I have found it a little softer than I expected but definitely a million times better than my old mattress. I am already realizing an improvement in my sleep and less muscular pain/aches.

I would definitely consider using Mattress.co.uk again in the future.

3 grudnia 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for your order. We are sorry you felt the delivery wait was excessive and apologise if we did not meet all of your expectations with regards timescale. We do try and ensure all our customers are made aware that deliveries are within 2 weeks of placing the order. This allows us the time to manufacture your product and arrange transportation.

We are however, delighted to hear you are already experiencing a greater level of comfort and support from your new mattress and we look forward to being of service again.

Oceniono na 5 z 5

Good valu, delivered on time

Great that they confirm delivery a couple of days in advance giving a 3 hour window then call 1 hour before they actually arrive - takes the pain out of waiting for someone to hopefully turn up. Driver and his mate offered to carry the mattress up stairs, really helpful friendly guys. Would definitely recommend and use again.

29 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for your review and look forward to being of service again soon. From all at Mattress.co.uk

Oceniono na 5 z 5

Fully recommend and would definately use again

Found this company on the website whilst searching for beds for my twin boys. They were very helpful when I rang to enquire about the beds in question. Beds arrived when promised no problems wished I had used them prior to buying to my own bed!

26 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for taking the time to write a review. We hope your boys like their new beds.

Oceniono na 5 z 5

A service to be proud of

From choosing the bed to booking the delivery, I was kept informed all the way ,the bed arrived on the day in perfect time and condition and at a very competative price.
Thank you

24 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for taking the time to write a review. We are always delighted to hear from such satisfied customers.

Oceniono na 5 z 5

My order was easy and quick.

I ordered 3 mattresses, I got aa discount! I rang for my delivery time, they came exactly when they stated right on time. Thank you x

24 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many Thanks, from all at Mattress.co.uk

Oceniono na 5 z 5

Great service, products and prices

I ordered my mattress online - easy system to use and I picked the day I wanted it delivered. Got a text the day before to remind me it was coming and what time slot, on the day the delivery driver rang me to say he would arrive in an hour, which he did. When the mattress came it was no problem for the guys to take it upstairs for me. I'm really pleased with my mattress and would recommend this company to anyone. Brilliant!

13 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for taking the time to write such a great review. Your feedback is greatly appreciated from all at mattress.co.uk

Oceniono na 5 z 5

Great price good service

Best price on the www, complete with great service thank you.

13 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thanks for the great review, from all at mattress.co.uk

Oceniono na 4 z 5

good service, good price

the mattresses i ordered were sold for a good price. they were delivered bright and early on the day i expected. we received a phone call to tell us that the delivery was 30 minutes away, which was very helpful.
it's a shame that taking away the old mattresses was not an option offered.

10 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for your review and we welcome your feedback. With the help of customer feedback we are able to continually develop the services we offer going forward.

Oceniono na 5 z 5

saved me loads of money

£100 cheaper then other online stores very happy with mattress

10 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for such a great review, we wish you many nights of comfort with your new mattress.

Oceniono na 4 z 5

Very good

Was able to choose delivery day- even a Saturday - and was phoned the day before to be told the approximate time and before delivery by the driver. Very stress free. I would note that the mattress in the picture is not the one delivered. Looking at silentnight website the correct picutre is there but not on the mattress.co.uk website. this is quite mis-leading

10 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

We are delighted to hear your delivery went without a hitch. Please be assured that whilst the photo may contain an earlier image of the same product, the specifications of the mattress you have received will be as stated. As for the photographs, we have recently had a full set of new photography taken and we are currently in the process of updating all our sites. Thank you for taking the time to leave a review and we hope you will continue to use our service in the future.

Oceniono na 4 z 5

Splendid, but delivery took time

The service and mattress was just as we expected and the best thing of all, it was the cheapest on the net. It was a task finding your website as the other more pricey sites took priority. The negative point I would have to comment on is the delivery time I would be good if it could be delivered within a few days rather that a few weeks, furthermore what may help you is the collection of old mattress as now we have to dispose of the old one. overall a good deal and product to match. Highly Recommend it to others

8/10 - ONLY because of the delivery time!!

1 listopada 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for your review. You may not be aware that the majority of our stock is made to order, be it clearance or end of season. The 2 week delivery time allows us to make your mattress and arrange for it to be delivered to the courier. We thank you for your comments and appreciate all customer feedback.

Oceniono na 5 z 5

Would recommend!

No problems whatsoever. The transaction was very smooth and we received our mattress without a hitch on the day it was to be delivered. Very happy.

30 października 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Many thanks for your review, from all at Mattress.co.uk

Oceniono na 4 z 5

Service good in parts.....

The order process is quick and easy. The part about the booking delivery dates while you book is wrong, I booked my date. When they phoned next day to confirm order I was told the system was wrong and you can't book dates when ordering, so I had to wait another 10 days for delivery.
The delivery team were great, phoned on morning of delivery and were an hour early, so no waiting around all day.
In general the service was good and the 2 mattresses arrived in perfect condition and were as described.

20 października 2013
Opinia niezależna
Oceniono na 4 z 5

Products amazing quality and price; attitude of delivery sucks!

I had looked at the price of Silent Night at local 'discount' stores and was quite happy with what I had found, at about £799. Then I thought I would check the internet just in-case and came across Mattress.co.uk by chance.

Everything about them was brilliant, the quality, price and help. I was able to get the same 2 drawer divan, with mattress and a second mattress, better than the one I had initially found, for £399, less than half price. All good!

Unfortunately the attitude of one of the delivery people soured the experience. I asked them to take their shoes off to go upstairs (as I have painted stairs and as they said they have steel toe-capped boots!). One of them then threatened to sue me if he slipped and then went on to say, I quote "I don't like going upstairs, even with carpet". Let's rewind that - a bed delivery man who doesn't like to go upstairs to the bedroom!? Then they couldn't get it upstairs, so having lost it with them by this time, I told them to leave it in the hall and surprise surprise, I was able to get it into the room. Don't judge the bed by the delivery, everything about the product is A1.

19 października 2013
Opinia niezależna
Logo Mattress.co.uk

Odpowiedź od Mattress.co.uk

Thank you for your review and we offer our apologies for any inconvenience caused regarding your delivery experience. Whilst we use a courier service for all deliveries we still expect the same high level of customer service that we offer ourselves. We have taken your feedback on board and please be assured we will address this with the couriers directly.

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