Mattecollection Recenzje 

I ordered 3 items and only received 2. The one item missing…..of course was my birthday dress. They did not offer any overnight shipping of the dress, just a refund. I had ordered at least a week and a half prior to. Tried to reorder the dress using 1 business day shipping (even though they should’ve offered to send it overnight since it was their mistake for not putting it in my bag), and it did not come in time for my trip. So disappointing, and they literally do not care about mistakes they make nor their customers. DO NOT ORDER FROM HERE FOR ANY SPECIAL OCCASION.

Literally AWFUL. If I could give zero stars I would. Items run small, and God forbid you try to make a return. This company gave me the run around for 2 months in order for me to receive a refund for items I shipped back to them within a week of receiving. I assume they do this hoping enough time passes and you lose your tracking number for the items you shipped back so they don’t have to refund you. After 2 months of going back and forth with them they finally claimed a refund had been issued with no proof, just simply word of mouth. Of course it had not. I emailed them again TODAY threatening to file a complaint with the BBB and now miraculously I have a refund pending in my account. Horrible company don’t waste your money. It’s a shame because it is black owned as well.

I ordered a swim suit, in which they sent me the wrong one. I emailed them right away to have it replaced etc. they created a shipping label but never shipped the item. Emailed them again on this matter and no one has gotten back to me. I wouldn’t waste your money on this company. Icon swim is way better.

I ordered feb 9th here it is March 22 and half my order is still up in the air… i received 4 pieces, 5 were still missing but all were marked delivered. I knew this would be problematic from the jump because if you mark everything in my order as fulfilled when it wasn't, how are you going to keep up with what I still haven't received? So I reached out and was told to be patient. They restocked so I reached out again because I hadn't received a shipping notification. I was assured my items would be shipped the next day again and again and again. I actually tell ppl to shop here all the time but after this experience I won't be coming back. I was spoken to like I was crazy and impatient when they just could not get their shipping and inventory issues together. Or take accountability for having a failing system in place. Finally I was shooed off with a partial refund and discount with the promise of receiving the missing items… (although the blue swimsuit was never received either and wasn't refunded but discounted…) I gave up. I was tired of going back and forth with these ppl when no one cared to give me a real resolution. They can have the money and the swimsuits. This company is not worth the headache. My order $250 order from SHEIN came in two weeks no problem with all my items present. DO NOT WASTE YOUR TIME WITH MATTE COLLECTION.

I'm putting this out there because their level of manipulation towards customers (especially with their celeb/insta ambassadors) is deeply saddening. Yall deserve THE TRUTH. I actually worked for them for a very short time and MY GOD this company should simply NOT exist. I was a customer service rep and quickly got irritated by the pressure my managers were putting on me to literally help them rob people. My role was to answer emails from customers who had ordered items through the website. I was told by these managers that I should avoid refunding people at all cost and to use every possible excuse to decline refund requests (decline if they used any discount or sale item, decline after the very small window of return, decline if we still have the item in stock and can "attempt" to resend it). We would get hundreds of emails A DAY from customers claiming they never received their order, only received one item from a large order, that they received a completely different item than what was ordered, or that their order was paused at the "shipping label created" stage for weeks/months, even if they purchased the quickest delivery options. Even when we resent orders that were incorrect.. most of the time they STILL didn't receive the correct items. What is the point of marketing items to vacationers for their planned trips if they have absolutely no intention on fixing packaging errors in time or refunding people their hard earned money for errors made by the company? Also just to mention, they straight up lied on their return policy (return within like 10 days only) but they PURPOSEFULLY left out the fact that the 10 day clock starts the day you order it, not the day it was delivered (makes no sense). So if you lived far or there was a shipping delay for any reason, if you were given the wrong item or it simply ran small/big and wasn't true to size (happened most of the time) you were out of luck because they only want your money. The shipping department was filled with children who had no chaperone or direction. They were mostly young boys who were constantly trying to talk to the females in the customer service department instead of doing the job they were getting payed to do. Man.. when I tell you they were giving out incentives & bonuses to employees very frequently for the dumbest, most irrelevant reasons (answer why you like working here.. best answer gets $200) while customers were getting robbed with nothing to show for it in return.. They were literally giving away other peoples money who did not receive what they payed for. It made me feel like a horrible person every day that I stepped into work. And how are you gonna put Ciera, Amber Rose, Lala, Gabrielle Union.. all these beautiful black women, and market your company as black-owned but you are straight up robbing black women who attempt to order from you? If most of your company's business is through online ordering then you know what the hell is really going on with your service. You can spam review boards with 5 stars all day, doesn't erase the errors or shady business you do. The owner is straight up not a good person. Period.

I ordered early Feb its now March 2nd Still not shipped. I just emailed to cancel my order I needed the bathing suit for vacation next week. I normally dont write reviews but this is horrible.

I gave them an extra star for the advertising because that's what got me. But don't waste your money. It won't come on time (even though you paid the price of two bikinis for express shipping) and when it finally arrives, after your vacation I might add, there will be items missing and you will be thoroughly disappointed with the quality of those items. Also, make sure to pay full price for this garbage just in case you understandably want a refund for your purchase. If you used a discount code they'll only offer you store credit.

I ordered on February 8,2023 priority shipping as I was going on vacation & wanted to make sure I received in time. Well that did not happen!! Someone finally answered my email after I had to send a second one. Apologizing for the inconvenience but the $16 sale has them backed up. Today is the 2/24/23 and still have not received my purchase matter of fact it has not shipped..Customer Service acts like they are doing you such a favor by answering your emails which they get a bit snippy in their responses.
I really wanted to love this BLACK OWNED company but I’m good…I don’t even want the suit anymore.

As a customer, I am not responsible for shipping when I make a purchase, the company I paid for the product is.
Matt Collection customer service is horrible.
I paid for EXPRESS SHIPPING, 13 working days ago.
I sent several emails, they refuse to take responsibility for their errors.
It's the $16 sale.
Then it was their 3rd party shipping that's the problem.
Then they have no control over the shipping and the arrival date. 😒
As off a minute ago, only the label for the order had been created. My order has not yet been shipped.
This is unacceptable.
Had I paid for regular shipping, I'll be mad but not angry.
If you've had a better experience, kudos to you. But don't be saying you don't understand the bad reviews. Customers have a right to receive what they paid for. This company is manipulative and we have to call them out for their lack of empathy towards dissatisfied customers.

I am only giving two stars because they ship quickly and the swimsuits were decent. BUT BE AWARE IF YOU HAVE A RETURN.

I purchased a swimsuit and matching pants at full price (If you purchase with a coupon code, you cannot return) on November 11, 2022. I received it on November 16, 2022. I did not like the fit so I emailed the company to start the return process because they do not have any info as to how to return the item (red flag) on the website. I mailed my return on November 22, 2022 and it was delivered on November 28, 2022. After I did not hear anything, I followed up on December 16, 2022 and was promptly told that they were behind on returns. I followed up again on January 5th and didn’t hear anything. I followed up again on January 12th and I finally received a reply. I was asked what items did I return!!?? I replied and have not heard anything since. I am now going through Afterpay to get a refund. If you do buy something, use a credit card. It’s easier to dispute.

I really love supporting black owned businesses but this one isn’t it. Worst customer service ever. They are disorganized and have 0 accountability for their errors. It’s so disheartening. They simply don’t care. Delayed orders, make you pay shipping to return bad merchandise. They lose your orders and don’t even try to accommodate. So you pay shipping to receive the item and pay for shipping when they send you a faulty item or even delay your item to a point you don’t need it anymore, and you can’t send it back unless you pay for shipping. So it’s a lose/lose. I keep giving them chances but enough is enough.

Terrible Customer Service! The Matte Collection co. can only be described as scam artist! I just read another customer's review and the exact return/refund scenario happened to me and has gone unresolved for 3 months. I have reported them to the BBB and hope to get my refund that way. Moral of the story do not give them the opportunity to rip you off and therefore spend your money with a company who cares!

I keep tell myself to read reviews b4 I purchase, their customer service it the absolute WORST, it took well over 2 months for me to receive my refund. I ordered a suit in a size medium & instead of informing me that the size I ordered wasn’t in stock they took the liberty in sending me a larger size
:-/. I sent that back and asked for a different color in a medium. Here is where it gets tricky. I received the suit and it didn’t give what I needed it to give so I decided to return it. I went through all the steps on returning it got the label took it to the post office and did the tracking etc.. Now I wait and I waited, sent an email asking about my refund and was told to provide the tracking and order #. I sent the info and was told once the return department processes it, it will take up to 15 days excluding weekends (8/30/2022) I didn’t receive a my refund until 10/5/2022. I had to send another email explaining I tracked the package and it was delivered on 8/29/2022 at 1:34 pm.
I’ve unsubscribed from them and will not be ordering anything again.

The customer service is absolute trash. I paid for 2-4 day shipping and I kid you not my order came 10 days later. I wasn’t even able to wear my swimsuits for vacation. I contacted customer support and even cc’d matte collection Leadership directly who I thought would take this seriously; top to bottom they are all useless. They didn’t even offer a coupon or discount for my next purchase, nor any SOLUTION to rectify the problem. All they said was “you should get your package tomorrow.” Screw the order. If my review could get the whole staff fired or the attention of the Better Business Bureau, I would write one for each of the 7 employees I found on LinkedIn.

I made a purchase that I decided to return due to poor quality. I followed the return instructions, per their website. I emailed for return approval and once approved I received a shipping label. The shipping covered .03oz and the package was about 4 pounds. When I went to USPS, I had to pay $15 to return the item because the postage label they sent was short. It took almost a month for the return to process. Of course when it was processed, the refund was shorted because they charged me shipping fees for the return. Go figure! I pay out of pocket for shipping and then they charge me for shipping! A representative emailed me and told me I would be reimbursed for shipping cost… NOTHING! I’ve emailed them, with no success. This is truly bad business! Poor customer service and very shady! I don’t care if it was $1, it my money and there is no way shipping should ever cost me $23! Especially when I followed their process as stated!

SEEM INCOMPETENT (FAULTY ITEM) - and that’s the nicest way to say it!!

Honestly you the customer experience was EXTREMELY POOR I COULD NOT RECOMMEND THEM TO ANYONE!!!

MATTE COLLECTION is absolutely Horrendous!!!

Over 3 MONTHS TO RETURN ITEMS (including FAULTY Items), they advice you to use their returns portal and fill in the reason for return, stating they will get back to you shortly, NOBODY DID. I had to CHASE THEM UP, mind you this RETURN INCLUDED FAULTY ITEMS. I honestly believe they sorted things out only because I used AFTERPAY and got them involved. This began in June and now we are in September and it’s only now they managed to sort it out properly.

being processed incorrectly despite clear communication,

Everything at your MATTE COLLECTION was literally a chase, me chasing to have the RETURN processed via the Return portal. Then me chasing for the status of the RETURN FORM. Then chasing as I had a FAULTY ITEM, followed by chasing for the RETURN ADDRESS, then chasing after the RETURN as it has been RECEIVED but I was not notified by them as per MATTE COLLECTIONS GUIDELINE. Then having to chase as the REFUND was given as a GIFT VOUCHER instead of REFUND to the original Payment method and to top it all off the “REFUND” Gift card was incorrectly calculated there were Funds missing. So the REFUND GIFT CARD WAS FOR $167.74 instead of the value of the RETURNED ITEMS which were $195.7

So with all due respect if anyone is looking to purchase from them do so with this in MIND.

As I was ordering from the UK I had also had to pay Duty Tax, which is normal but for this order I paid £165 which I had never had before. LESSON LEARNED!!

I actually can’t understand the bad reviews. I purchased an order to be sent to U.K. and within 6 days I received the order from America. The items are as described (although I brought all the same sizes and just one is a tad smaller than the others) and my order was correct. 1000% will buy again the bikinis are so lovely and came with the matching cover up for such a small price.

Recently placed an order with this shop. Paid extra for 2 day shipping only to receive 2 of the 4 swimsuits I ordered. I immediately went to their site to search for a phone number but to my surprise they only can be contacted via email. I’ve emailed them and I’m awaiting a response or a refund for the items I didn’t receive. I’m not big on ordering from Instagram shops but I decided to take a chance being that it’s the end of summer and I know pickings are slim for swimsuits in store. I guess this will be my first and last time ordering with them due to what I’ve experienced as a first time customer.

I ordered two swimsuits at the beginning of August and still have not received them. When I check the USPS tracking number, it states "Awaiting item." Of course, I have sent emails and I have not received a response. I wish I would have read these reviews before making my purchases...a waste of money and time. :(

Terrible customer service
Sent my order to wrong location, didn’t rectify issue when asked. They even lied to me, putting the blame on a third party vendor.
Then once I manage to track down said order, my actual order is incorrect when I get it. I ask for a replacement and those geniuses sent my return label to WRONG address again and now I can’t reach them. I want a refund instead of doing this back and forth thing as it’s been over a month now.

Oh, they’re also deleting reviews! I’ve personally submitted reviews on 3 separate occasions and I seen none of them. Only the 5 star reviews are showing which is misleading in itself

Save yourself a headache and don’t spend a dime with the company