I am extremely happy with my Provincial soft case which purchased from you, it makes for ease of transport going around the province which i am doing. Thank you for a great and easy and efficient se... Zobacz więcej
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Ordinati oggetti di cui avevobisogno con urgenza, la spedizone è stata estrmamente sollecita. In attesa di ricevere il prodotto. Se il prodotto saràsugli standard usuali, il mio giudizio cambierà in *... Zobacz więcej
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Absolutely first rate service. It was very easy and straightforward to place my order, which was processed and despatched very quickly. Arrived in very good time and was extremely well packed f... Zobacz więcej
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Disappointed that I didn’t see the annotation regarding the lead time but that’s not your problem. Product is of a good standard and I am very pleased with the Jewel and the Roundels.
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Informacje dotyczące firmy
- Dostawca kostiumów teatralnych
- Producent biżuterii
- Sklep z kostiumami
- Sklep z odzieżą roboczą
- Sklep z torbami i walizkami
Napisane przez firmę
Masonic Collection Ltd — Supplying Freemasons Worldwide Masonic Collection Ltd is a UK-based specialist retailer dedicated to providing the finest quality Masonic regalia, jewellery, and accessories to Freemasons across the globe. With a deep respect for the traditions and values of Freemasonry, we take pride in offering an extensive range of products crafted to the highest standards. From beautifully embroidered aprons and regalia to ceremonial jewellery and personalised gifts, our collection is designed to meet the needs of every Freemason — whether a newly initiated member or a seasoned lodge officer. Every product in our range reflects our unwavering commitment to quality, craftsmanship, and authenticity. As a registered brand with copyright across our exclusive designs, our customers can shop with confidence knowing they are purchasing genuine, original products. We serve lodges, individual members, and gift buyers worldwide, offering a seamless shopping experience both online and by phone. Our dedicated customer service team is on hand to assist with orders, product enquiries, and bespoke requests, ensuring every customer receives the attentive service they deserve. At Masonic Collection Ltd, we don't just sell regalia — we honour a proud and historic tradition. Whether you are searching for Masonic aprons, lodge regalia, Masonic jewellery, Freemason gifts, or ceremonial accessories, Masonic Collection Ltd is your trusted one-stop destination. We stock regalia for all degrees and orders, including Royal Arch, Mark Master Mason, and beyond. Our products are used by lodges and individual Masons across the UK, USA, Canada, Australia, and worldwide. With fast dispatch, secure packaging, and a reputation built on trust and excellence, we are proud to be one of the most recommended Masonic suppliers online. Order with confidence and experience the Masonic Collection difference.
Dane kontaktowe
Zjednoczone Królestwo
- masoniccollection.co.uk
10% off on Your first Order
4,7
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 26% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unusable item without shop reaction
I wrote to request a prompt replacement for the belt I recently received. The item arrived without a buckle and is therefore unusable. I wrote an eMail and used the replacement form in the accounts settings. No reaction from anybody....
11 lipca 2026
Excellent
Excellent, items are beautifully crafted and great customer experience.
1 lipca 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
We greatly appreciate your kind feedback. It’s wonderful to know that you’re happy with the quality and craftsmanship of your items and that your experience with us met your expectations. Thank you for your support.
They contacted me by phone and told me…
They contacted me by phone and told me what the the situation was of my order. Order arrived on date and I am very happy with it. I was given.moneyfor Fathers Day and I utilised to buy my order. Money well spent.
6 lipca 2026
Odpowiedź od Masonic Collection Ltd
Thank you for your thoughtful review. We’re pleased that our communication helped keep you informed and that your order arrived on schedule. Knowing that you’re happy with your purchase means a great deal to us. We appreciate your support.
Order delivered very quickly highly recommend
Order delivered very quickly apron badge and jewel well made, very happy with service
3 lipca 2026
Odpowiedź od Masonic Collection Ltd
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that your order was delivered promptly and that you’re pleased with the quality of the apron badge and jewel. Thank you for your support, and we look forward to serving you again.
Communication could be better
Ordered the product, it took a while for delivery, there were no updates as to the progress of the order. Received lots of marketting emails. After waiting some 14 days I contacted the company and was told it takes up to 20 days to despatch the item as it had to be made. The quality of the items were very good when they arived,
3 lipca 2026
Odpowiedź od Masonic Collection Ltd
We sincerely appreciate you taking the time to share your feedback. We apologize that your order took longer than expected and that you did not receive sufficient updates during the process. We understand how important clear communication is and appreciate you bringing this to our attention. We’re pleased to hear that you were happy with the quality of the items once they arrived. Your feedback is invaluable as we continue to improve our service, and we thank you for your support.
Arrived after investiture but speedy…
Arrived after investiture but speedy when I complained. Previously had Velcro attachment
3 lipca 2026
Odpowiedź od Masonic Collection Ltd
We appreciate you taking the time to share your feedback. We sincerely apologize that your order arrived after your investiture and understand how disappointing that must have been. We’re pleased that our team was able to respond promptly to your concerns, and we appreciate your comments regarding the Velcro attachment. Your feedback is valuable to us as we continue to improve both our products and service. Thank you for your support.
I jewel is beautifully made
I jewel is beautifully made and will be worn for the first time at the Provincial Meeting of Hampshire and IOW Mark next weekend to mark the end of the 2016 Festival.
3 lipca 2026
Odpowiedź od Masonic Collection Ltd
We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’re pleased with the craftsmanship of your jewel. We hope it will be a wonderful addition to the Provincial Meeting of Hampshire and IOW Mark, and we’re honored to be part of such a special occasion. Thank you for your support.
Products came in perfect condition.
Products came in perfect condition.
Also the sales manager was really helpful and answered immediately to my emails when I asked for help concerning my order.
23 czerwca 2026
Odpowiedź od Masonic Collection Ltd
We truly appreciate you taking the time to share your experience. We’re delighted to hear that your products arrived in perfect condition and that our Sales Manager was able to provide prompt and helpful assistance with your order. Thank you for your kind words and support. We look forward to serving you again.
Great to deal with
8 czerwca 2026
Odpowiedź od Masonic Collection Ltd
We're delighted to hear that you found us great to deal with and that your experience was a positive one.
Excellent service and even went out of…
Excellent service and even went out of their way to deliver my dress regalia before my undress was ready so I could make the provincial meeting
All then followed
Thanks to those involved I will definitely be returning
17 czerwca 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
We're delighted to hear that our team was able to help by arranging delivery of your dress regalia in time for your Provincial meeting while your undress regalia was still being prepared. Providing excellent service and supporting our customers when it matters most is something we take great pride in.
Perfect Masonic Regalia
Perfect Malta Regalia. As to the description on the on line site was spot on. Have just recommend Masonic Collection to two companions who will be knights in November.
8 czerwca 2026
Odpowiedź od Masonic Collection Ltd
It’s fantastic to hear that you were pleased with your Malta Regalia and that it matched the description on our website perfectly. We take great pride in providing high-quality regalia that our customers can purchase with confidence.
Odpowiedź od Masonic Collection Ltd
We're pleased to hear that your order arrived exactly as requested and within the expected timeframe. It's great to know everything went smoothly and met your expectations.
Odpowiedź od Masonic Collection Ltd
We're delighted to hear that you were pleased with both our products and service. Providing quality regalia and excellent customer care is always our goal.
I have ordered items from Masonic…
I have ordered items from Masonic collection several times and I have very recently ordered a set of forget me not cufflinks.
I absolutely very highly recommend this company, their service, products, prices and customer service is top class.
My cuff links arrived very securely and in quick time,as did my other ordered items.
Thank you🤝
F & S
Steve Pengelly
28 maja 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
It means a great deal to us that you have chosen to order from us on multiple occasions and that you continue to be pleased with our products, pricing, and customer service. We’re delighted to hear that your Forget Me Not cufflinks arrived quickly, securely packaged, and met your expectations, just as your previous orders have.
All satisfactory
20 maja 2026
Odpowiedź od Masonic Collection Ltd
We’re pleased to hear that everything was satisfactory and met your expectations.
After sales communication is very disappointing
I bought a Craft Collar and Tyler jewel, collar is very good quality, unfortunately the Tyler jewel broke. I made contact via the sales email address, chased it up a week later then had to phone.
A replacement jewel was sent out, but when I opened the packaging it had already broken in the same place.
Made contact via the sales email and again had to chase.
Company arranged a prepaid return envelope, but again are not responding to any emails about what is happening now.
I think I've just had some bad luck, but really disappointed with the lack of communication.
19 maja 2026
Opinia niezależna
Poor qulity item. Poor customer service
Ordered an apron that was advertised as adjustable between 32 - 46 inch waist. Apron i received the waist size could only be adjustable to a minimum of 38inches, therefore would not fit me.
As a faulty item I asked for a replacement, but to no avail. The business is currently not responding to my request to refund me my initial postage cost; which is their legal obligation as the item was faulty.
17 marca 2026
Opinia niezależna
Great Service from start to finish
I ordered a full set of dress and undress Craft regalia and then later some new gloves, the orders were due to be dispatched while I was on holiday but they happily agreed to hold the orders back until I returned. One simple phone call upon my return and the goods were sent out the same day. Excellent quality Regalia and great customer service.
13 maja 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
We’re delighted to hear that our team was able to accommodate your request and make the process convenient while you were away. It’s great to know that one simple phone call was all it took to have your order dispatched promptly upon your return.
Brought a KT tunic in July 2024 and had…
Brought a KT tunic in July 2024 and had it dry cleaned for the first time this week. The colour ran out of the cross into the surrounding material. I phoned to complain and was told that I would be phoned back, No body phoned me back so I phoned again and was told there were not prepared to replace it as it was 2 years old. The man I spoke to was rude and offered to sell me another one with a 25% discout and free second class delivery. To be fair all the other items I brought at the same time were of good quality.
8 maja 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
Thank you for taking the time to leave a review, and we are pleased to hear that the other items purchased at the same time have been of good quality — that is the standard we always aim for.
We are sorry to hear about the issue with your KT tunic following dry cleaning. However, we feel it is important to provide some context for other customers reading this review.
The tunic was purchased in July 2024, over two years ago, and this is the first time any concern has been raised with us. As with all garments, we strongly recommend that dry cleaning is carried out by a specialist experienced in handling regalia and ceremonial wear, as standard dry cleaning processes can sometimes affect dyes and delicate fabrics in ways that are beyond our control as a retailer.
We are sorry if you felt the initial callback was not handled as promptly as it should have been — that is something we take on board. However, we do feel it is worth noting that our team did make every effort to assist you despite the item being well outside any reasonable returns period, including offering a 25% discount which would bring the replacement close to cost price for us, along with free delivery. We feel this was a genuine and fair gesture in the circumstances.
We are sorry we were unable to reach a resolution that satisfied you on this occasion, and we wish you well
I recently ordered a Council of Knight…
I recently ordered a Council of Knight Mason full set of Grand Council Regalia, which is not a generally readily available item from regalia suppliers. While communication during the process could have been better, and the delivery took longer than initially expected, I fully appreciate that this was a specialist order. Now that the regalia has arrived, I can say without hesitation that the quality is first class. The workmanship and finish are excellent, and I am genuinely delighted with what I have received. Overall, despite the delays, the end product has exceeded my expectations.
7 maja 2026
Opinia niezależna
Odpowiedź od Masonic Collection Ltd
We understand that communication and delivery times are an important part of the overall experience, and we appreciate your patience and understanding with this specialist order. We’re truly delighted to hear that the Council of Knight Mason Grand Council Regalia met, and exceeded, your expectations once it arrived.
It’s wonderful to know that you were pleased with the quality, workmanship, and finish of the regalia. Your kind words mean a great deal to us, especially for such a unique and carefully prepared set.
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