Great value and reliable. My purchase was delayed coming from the supplier, but Marbell handled it really well. They're communicative and an excellent seller.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always reliable. Always honest. They do whatever they can to make your experience go smoothly. I'm a big fan of them and will order again.
Absolutely would buy again, had what I wanted, didn’t think price was too inflated, I mean people have to earn a living, easy transaction and fast postage, recommended
By far the team at Marbelltcg are truly the best. Everything always packaged well, quick delivery, amazing communication. Would highly recommend them to anyone, they are truly the best site to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!
Dane kontaktowe
Zjednoczone Królestwo
- marbelltcg.com
4,7
Doskonała
121 recenzji
Odpowiada na 33% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent Service
I placed an order on the 24th October, the package arrived on the 29th. Unfortunately there were 2 items missing, I took some photos and emailed the team (this was after opening hours so I did not expect a reply for at least 2-3 working days), I know mistakes can happen so just wondered if the other items may be coming separately, so wanted to clarify as it stated it would come in 1 box. This was also an order I had placed for my nephews birthday (November 6th, I received a response the following day, 30th, apologising for the mix up and that they would rectify this and send the missing items out. The items arrived on the 1st November and the team were so lovely and even put some freebies in there. I am extremely happy with the service I received and how quickly this was rectified, a big shout out to the whole team. My nephew will be so excited to unwrap these :)
29 października 2025
Opinia niezależna
Scalpers, basically
Used to be good for getting Pokemon TCG products for a good price but now have become another store that has succumbed to greed with massively overinflated prices from distribution, just to profit off the popularity. Some wonderful examples:
Mega Charizard UPC - £124.99 RRP, their price - £229.99
Mega Battle Decks - £14.99 RRP, their price - £22.50
Mega Evolution ETB - £49.99 RRP, their price - £69.99
For the sake of the Pokemon community, I'd urge all customers to avoid doing business with this ilk or it will never get better. :)
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Marbelltcg
Hi There,
Wow! What an awful review :(! Either way, thank you for your review we appreciate you taking the time to leave a review even if your review is not related to an order! We enjoy receiving reviews, reading reviews, and taking onboard customers feedback, we are open to trying new things and often end up making changes based on feedback received. Testament to our commitment to our customers is evident in that, 99.6% of our customers have left a 4* or above review with over 250 reviews across our selling platforms, it was 100% prior to the review that you left, again, a review not related to an order.
There are often times we may not disagree with something a business is doing, we do not then leave them a bad review in an attempt to damage reputation, we respect the way the business decides to run their business and we simply go to a business that serves our needs at that time. Businesses operate in different ways, for different reasons. Not sure if you have operated a business before, but if we listed everything on our site at RRP, we would not have any product available as it would be bought out by bots within seconds. Also, the amount of product we receive plays a big part, we are a business and we have monthly overheads, when you are expecting 12 cases of a product and receive 1 case... you can figure it out.. There is simply not nearly enough supply to meet demand and until there is, getting products at RRP will continue to be extremely difficult. We would love to receive cases and cases of booster boxes, we would sell them under RRP if we could, we did sell under RRP for a while, Scarlet & Violet base set we sold at £124.99, Paradox Rift and Temporal Forces we sold for £129.99 - £139.99.
Related to us being "Scalpers" and referring to MarbellTCG as an "Ick", which is a very damaging statement to make.
Are you aware that for Journey Together, Destined Rivals and Mega Evolutions we sold 95% of our booster boxes at RRP (£154.99)? The 5% that we sold over was due to us purchasing this product at Card Shows from trusted vendors, whereby we traded items and we paid over RRP.
Furthermore, for the release of Phantasmal Flames, we have set up a targeted customer segment whereby we will be emailing our top 5% of customers early allowing them to place pre-orders at RRP as if we list it on the site at RRP it will sell out instantly, all to bots.
Again, we appreciate all customer reviews but in this particular case we feel that the review is unfair and very disappointing with it being our first ever 1* review which we would accept if we sent faulty product or did not offer excellent customer service but this review is not even related to an order that you have made. We would appreciate if you could reflect on the review especially as you have shopped with us in the past according "Used to be good for getting Pokemon TCG products for a good price". When you used to shop with us, why did you not leave us a review then? You were clearly happy with our service.
If you had any questions please reach out to us at hello@marbelltcg.com as that is typically what our customers do when they are unhappy/unsure about something, per our reviews 99.6% of the time (100% prior to this review) we always managed to figure something out, especially with our returning customers who are not using botting software.
Your feedback is genuinely valued and we wanted to take the time to explain our side of things. We take customer feedback extremely seriously and in this case, while disappointed, we take onboard your feedback.
Have a great day :)
MarbellTCG
Excellent customer service throughout
Excellent customer service throughout. Made for a smooth and enjoyable process of buying some new packs. I couldn’t recommend these guys enough. Fantastic work.
18 października 2025
Opinia niezależna
Lovely experience as always
Lovely experience as always, my go to store online
24 października 2025
Opinia niezależna
This company is by far the best pokemon…
This company is by far the best pokemon seller out there.
All the staff are amazing, orders are packaged so well and delivered quickly.
No matter what you need they will help.
I have been a customer a while now and they just get better and better, thanks team, lifelong fan of you all
24 października 2025
Opinia niezależna
Odpowiedź od Marbelltcg
Hi there, thank you for your order, your awesome review and being such a great customer :)!
We look forward to continuing to be of service!
Great service
Great service. Item was delayed due to suppliers and they kept me up to date constantly. Highly recommend. Will use again!
21 października 2025
Opinia niezależna
Great comms and product exactly as…
Great comms and product exactly as advertised, my son was extremely happy
13 października 2025
Opinia niezależna
Fantastic seller
Fantastic seller. Everything arrived as described, on time and safely packaged. Bonus points for answering my queries via email promptly too. Would definitely buy from again!
17 października 2025
Opinia niezależna
Fantastic Customer Service and Really…
Fantastic Customer Service and Really Reliable. They go above and beyond and there communication is amazing ! fantastic TCG STORE. 100% would buy again
17 października 2025
Opinia niezależna
Preorder
I recently preordered some Pokémon products from this company, and I couldn’t be happier with the experience! From start to finish, everything was handled professionally and with care. They kept me updated every step of the way — from confirming my order to notifying me about shipping and release updates.
Customer service was top-notch — super friendly, quick to respond, and always willing to help with any questions I had. The packaging was excellent too — everything arrived safely and in perfect condition.
15 października 2025
Opinia niezależna
Great experience!
Such a good experience! Quick delivery, everything was wrapped and in pristine condition and fairly priced. I would buy from you again 10/10!! Thank you so much!
8 października 2025
Opinia niezależna
Great products and range
Great products and range - packed well and arrived quickly
2 października 2025
Great customer service
When an incorrect order was sent out to me by mistake, MarbellTCG were very quick at rectifying this and issuing a refund for the inconvenience. The products ordered were of high quality and very well packaged. Highly recommended for the high level of customer service and support provided.
27 sierpnia 2025
Great service
Great service! Very quick delivery and well packaged 😊 . Thank you so much!
29 sierpnia 2025
Amazing
The card came packed super nicely! :D 5 stars , defiantly buying again (for new people who are considering buying , do its super good service)
28 sierpnia 2025
Good price
Good price , few decent pulls . Happy overall and will happily use again .
27 sierpnia 2025
Excellent packaging and delivery
Excellent packaging and delivery, my favourite site for Pokémon tcg and I've brought a lot
17 sierpnia 2025
Odpowiedź od Marbelltcg
Thank you for your order and thank you for the 5* review :) it means a lot to us!
Incredible experience of customer…
Incredible experience of customer service. Wrong product was sent (wrong version of a blister pack). Rather than have me return it, they just sent me the other one!
Very appreciative of their service, and the way they handled this. I would 100% buy again.
Many thanks all!
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Marbelltcg
Hi there, thank you for being such a great customer! We appreciate your understanding in the wrong product being sent and we are glad you are happy. We really appreciate you taking the time to leave us a review and hope to see you again soon :)!
Second time ordering from them
Second time ordering from them, did not disappoint! Next day delivery and well packaged cards. Very happy with them!
20 sierpnia 2025
Odpowiedź od Marbelltcg
Thank you for the review, and thank you for being such an awesome customer :) we appreciate you!
Amazing customer service
Really amazing customer service and support, I have an issue with my order and the staff was really helpful and amazing, definitely ordering again from them
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Marbelltcg
Hi there, thank you for the 5* review, we really appreciate you - we hope you got some good hits :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.