Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Zobacz więcej
Reakcja na opinię
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Zobacz więcej
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I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Dane kontaktowe
London, Zjednoczone Królestwo
- team@mallet.com
- mallet.com
4,1
Dobra
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very impressed with this company
Very impressed with this company. Ordered trainers for my nephew on the Friday evening and arrived on the Monday. Products that you are unable to get on the regular market.Well packaged and great quality. I’m sure he will be happy
5 grudnia 2025
Odpowiedź od MALLET
Hi Nicola,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I have hearing issues and the delivery…
I have hearing issues and the delivery driver didn’t use the doorbell provided so i couldn’t hear them when they knocked. Mallet haven’t helped at all and have just said i will have to repurchase
5 grudnia 2025
Odpowiedź od MALLET
Hi Emily,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD next working day tracked secure pin code service. The pin code & tracking number are sent four times to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery.
If the delivery fails due to you not being in, the driver will attempt the following working day. If the 2nd delivery fails, your parcel will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Great quality shoes.
4 grudnia 2025
Odpowiedź od MALLET
Thank you Crina for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Thank you Bari for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Thank you Elona for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Had a issue was resolved the same day
Had a issue was resolved the same day. I really csnt say enough about the after care will order agsin next expeirance ithink it would earn my 5 star
5 sierpnia 2025
Odpowiedź od MALLET
Thank you Stewart for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
4 PIN code
4 PIN code, no one at my house - therefore my wife will not receive her Xmas gift.
10 grudnia 2025
Odpowiedź od MALLET
Thank you Glen for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
I can see you have been discussing this with the team on live chat regarding this issue.
Have a lovely rest of your day!
Mallet
Worst customer service I've dealt with
Ordered wrong tried to cancel straight away was told no cannot cancel have to wait till it's delivered then pay to send it back. Worst customer service I've dealt with
3 grudnia 2025
Odpowiedź od MALLET
Thank you Glen for your review, and I am sorry to hear what has happened.
As the team explained on the live chat conversation with you, as per our terms and conditions that are on our website under FAQS, we are not able to cancel or amend orders. The team advised that you can reject the delivery when DPD arrives, and the parcel will be returned to us, and a refund will be given minus the shipping. I cannot see anywhere in the conversation that we advised to accept the delivery?
Looking at the order I can see it has now been returned and you have been refunded.
We apologise for any inconvenience caused.
Have a lovely rest of your day!
Mallet
Fantastic trainers I have so many so…
Fantastic trainers I have so many so comfortable!
2 grudnia 2025
Odpowiedź od MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Terrible customer service regarding…
Terrible customer service regarding failed delivery
2 grudnia 2025
Odpowiedź od MALLET
Thank you Richard for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
As advertised, we use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
I am sorry you feel that the team have given you terrible service, but we have reviewed the email chain and can see they have explained in detail regarding this issue. With regret, we cannot be held liable if the recipient misses their delivery and does not reschedule as per the updates on the tracking.
Have a lovely rest of your day!
Mallet
Shoes are looking nice which is my…
Shoes are looking nice which is my favourite shoes but one of the pair making squeaky noise which is really frustrating
8 grudnia 2025
Odpowiedź od MALLET
Thank you Imran for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com (they have emailed you today) with your order number, images of the footwear and a video showing the noise and we will be able to help you further.
Wishing you a lovely rest of the day,
Mallet
Fast speedy great value
Fast speedy great value
Changed dates no issues
Communication great
2 grudnia 2025
Odpowiedź od MALLET
Hi Gaynor,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hi Alfie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Did an order came on time brilliant…
Did an order came on time brilliant service and package well made up with them many thanks
9 grudnia 2025
Odpowiedź od MALLET
Thank you Mrs Mcwade for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Fell to bits at the back like the shoe…
Fell to bits at the back like the shoe is not even stuck to the bottom both shoes did Same thing must be made to wear once a week daily these an tha will not last you 6 months mine was from jd sports DO NOT BUY!!!!
9 grudnia 2025
Opinia niezależna
Odpowiedź od MALLET
Thank you John for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your images of the footwear and a brief message, and we will try our best to give you some advice on what to do when you speak to the seller.
Wishing you a lovely rest of the day,
Malle
Odpowiedź od MALLET
Thank you Al for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Bought a few pairs of trainers and love…
Bought a few pairs of trainers and love them, great designs and very comfy
1 grudnia 2025
Odpowiedź od MALLET
Thank you Iain for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Parcel Marked Delivered but Photo Is Not My Property
I ordered from Mallet and unfortunately never received my parcel.
DPD now claim the order was delivered on 10 December, however until 14 December the Mallet shop app tracking still showed “DPD preparing for despatch.” I left a review on Trustpilot due to the lack of delivery, and the following morning (15 December) the tracking suddenly changed to “delivered on 10 December.”
Mallet stated they had photo proof of delivery, which they later shared. The photo does not show my home. It shows a closed white front door opening straight onto a pavement, with the parcel held at the bottom of the door. My property has a front garden with yellow slabs, and the door does not open directly onto the pavement. The door in the photo is also shut, not open.
The delivery photo conveniently shows a hand covering the parcel label, so no address details are visible. I provided photos of my own front door for comparison.
Mallet insist delivery could not have taken place without a security PIN, however I never received a PIN by email or text, so I could not have accepted the delivery.
Despite this, Mallet refused to take responsibility and relied entirely on DPD’s information. I am now £117 out of pocket for an item I never received.
The clothing may be nice, but their handling of lost or misdelivered parcels is extremely disappointing. I would not feel confident ordering again.
UPDATE
This matter was resolved via a bank chargeback, not by Mallet.
The delivery evidence provided was incorrect. The photo supplied by DPD is not my property (I provided comparison photos of my front door), the parcel label is covered, and the delivery information shows Dartford, which is not my address.
I also never received a delivery PIN by text or email, so I could not have accepted the delivery.
My bank refunded £100 immediately, with the remaining balance returned two days later, confirming that the delivery evidence was insufficient.
Based on this experience, I do not feel comfortable ordering again. Mallet think it's ok to take money when trainers were never delivered they have taken money again yesterday I now have escalate this I will not let this go I have never had this before dpd never delivered this package you are not keeping my money
15 grudnia 2025
Opinia niezależna
Odpowiedź od MALLET
Thank you Victoria for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We can see you are discussing this with the team, so we are confused by your comment that we are refusing to take responsibility. Investigations like this can take time, as all our home deliveries are sent on a pin code service, and the driver cannot complete their delivery without the pin code being entered on their device.
As soon as we receive any updates, the Customer Service Team will be in touch.
Have a lovely rest of they day!
Mallet
Item arrived well packaged and great…
Item arrived well packaged and great quality shoes abs socks .
I needed to return my own item
as my son changed his mind. The return service was quick and efficient
1 grudnia 2025
Odpowiedź od MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
great product and on time with delivery
1 grudnia 2025
Odpowiedź od MALLET
Thank you Michael for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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