Maisonfigueras Recenzje 

Excellent service, high quality, and affordable prices. Very satisfied with everything, it's a 3 in 1. Great prices, excellent service, and fast delivery.

It's scammers like the certificate in the other comments. positive comments must be fake. I placed an order for 1000 euros but I realized that they bought their products on temu to resell them for more. I wanted to cancel but no response. I placed my order two months ago but I haven't received anything. Please report them on social media.

I recently purchased a Himm lamp from Maison Figueras and I'm extremely disappointed with what I received. There are several issues that potential customers should be aware of:

Size Discrepancy: The website advertised the lamp as 170cm tall, but the one I received is only 120cm - a significant 30% smaller.
Poor Construction: The lamp has visible weld lines, indicating subpar manufacturing quality.
Paint Issues: There are multiple noticeable imperfections in the paint job, including missing paint on parts of the lamp.
Lack of Quality Control: The number of issues suggests that there was little to no quality checking before the product was shipped.

I've reached out to the company for a resolution, either requesting a replacement that matches the advertised specifications or a full refund including return shipping.

Based on this experience, I would caution other shoppers to be very careful when considering a purchase from Maison Figueras.

The difference between what was advertised and what was delivered is concerning, and the quality does not meet the standards one would expect from a furniture retailer at this price point.

I wrote another review before a month back maybe. They told me i cannot have a refund because my item has already been shipped out.

The tracking website that was given says my item is going from China to Spain? Erm hello i live in the middle of southeast asia, Singapore, to be specific. how is it possible that my item is going to spain and then where???

Below are the details.

Number: DJXSY2023124902YQ
Package status: In transit (28 Days)
Country: China -> Spain
2024-07-09 10:15 货物7/8已发车，预计发车后16-20天到站，以实际班列日期为准，谢谢
2024-07-01 19:26 货物6/30已装柜，路程：深圳-重庆-马拉
预计7/7发车，发车后预计16-20天到站，以实际班列日期为准
2024-06-24 12:32 深圳, 到达收货点
2024-06-21 15:38 货物电子信息已经收到
======================================
Powered by w ww.17track.net

TRANSLATION by google:
The goods have been dispatched on July 8th and are expected to arrive at the station 16-20 days after departure, subject to the actual train date, thank you
2024-07-01 19:26 The goods have been loaded on June 30th, route: Shenzhen-Chongqing-Mala
It is expected to depart on July 7th and arrive at the station 16-20 days after departure, subject to the actual train date
2024-06-24 12:32 Shenzhen, arrived at the receiving point
2024-06-21 15:38 The electronic information of the goods has been received

My lamp came straight from China totally broken.

Honestly confused …. Bought a lamp. Waited nearly 7 weeks for delivery. When it arrived it was broken and it is NO WHERE NEAR the same finish and colour as the item I ordered. No one from customer service is responding to my emails. Can’t even fix the lamp because the fitting is broken. Useless brand. Scam through and through!

100% scam
very poor quality, incorrect products, arrived damaged.
ordered 2 expensive chairs, are an imitation version of the real thing, poor quality, and fake.

DO NOT BUY

This is a scam website. I received a totally different lamp then I orderd. On top of that I only received a part of a lamp

Bought a lamp, waited 3 months only for it to arrive arrive broken to smithereens. Very poor packaging. No answers from customer service. 100% scam this site, steer away!!
Update: Finally got a reply from customer services. They wanted to send me a new lamp, I said no thanks, cause I don't trust it won't just arrive 3 months too late and broken again. Then they just stopped replying again. So basically they are thieves. I paid them 250 euros, and they just took it.

Hice un pedido el 7 de mayo de 2024. En la web decía que tardaba "x" días de shipping y luego, porque me mudaba de país y no me salía la fecha exacta, solicité un cambio de destino en el shipping, ya que la empresa no cumplía con el plazo de días que especificaba la web. En esto fueron bastante atentos aunque se hicieron un poco lio. Mi pedido es el MF1739 y son unos marcos de acrílico. Ya han pasado casi 2 meses y les he preguntado por whatsapp les he llamado y no tengo una respuesta ni una solución. Les dije que el envío se cambiaba de Madrid a República Dominicana y se confundieron y pusieron Isla Dominica.... Estoy intentando contactarles y no tengo respuesta. Por favor exijo una respuesta de fecha estimada de entrega de mi pedido. Lo hice de buenas maneras desde el inicio, inclusive felicitándoles por la selección de sus productos en su web, pues son muy curiosos y bonitos pero ya no me quedó más remedio que escribir esta reseña. Espero que en el momento que lo reciba, sea real que ustedes se hacen cargo de los gastos de envio. (Esto en el caso de que algún día me lleguen)

Por favor denme una respuesta.

Un saludo,

Sofía Baquerizo

To everyone considering buying an item at Maison Figueras, please read carefully this note:
I bought a lamp in clearance for 350,99€. Regular price 1.179,99€. At the time of purchase, I only had a few hours left before the end of clearance: promotional countdown on the website! I was super happy to invest in this lamp as a gift to myself for our new home. Maison Figueras was promoting a shipping delivery deadline for the 21st of June 2024. Wonderful.
I received an order confirmation with a number in order to track my order online. However, my order seems to be “not available”. I wrote numerous emails, DM on Instagram, WhatsApp messages and PayPal Chat in order to advise them to fix the problem ASAP but it is still not working. Strange for a company selling high priced products...
I was really surprised to notice that the lamp clearance was starting all over again every day for one month. My surprise was even bigger when I tracked the stock level of my lamp in my country and saw that it was not changing: “only two left!” every day.
So, I decided to write an email to Maison Figueras. I received this explanation “This item is made to order and manufactured by hand, so this process takes some time”. By definition is a sale clearance an “event at a store or online shop, during which it sells products at a lower price than usual in order to get rid of them”. That mean that the products need to be ON STOCK. So why do my lamp need to be produced if the stock level Maison Figueras is promoting on their website is more than 1 piece?
I asked numerous times when will I get my order shipped as the promoted deadline already passed and still no tracking number arrived. I got as answer: “it will be shipped in a few days”. Ok but what does “in a few days” mean? I agreed with their customer service on a new shipping deadline. Guess what? This deadline as not been fullfilled.
I started to have a closer look on their Instagram account, Posts and reels and on the accounts from the customer (???) commenting them. Please be curious by yourself and you will learn a lot about the company.
I have been chatting with them on numerous channels: PayPal, Instagram, WhatsApp and email in order to collect information.
I was really surprised that Maison Figueras is deleting on Instagram every negative feedback from real customer regarding their shipping experience.
I started as well to have a closer look at the accounts of the customer (???) leaving a positive Feedback on Trustpilot. Please have a closer look by yourself before considering ordering something. Look of the frequency of positive feedbacks after a negative one in order for the company to stay in the ranking.
A man once said “the bigger the lie, the more people follow”. Maison Figueras made a massive investment on online marketing but what is the hidden side of this business?
I have been asking for the cancellation and reimbursement of my order which is by law legitimate after not having fulfilled their shipping deadlines.
As Maison Figueras is promoting being an honest company, answering their client feedback, I expect them to send me a proof of reimbursement in the next 24 hours.
If this is not happening, all potential customer will know on this way what kind of company they are dealing with and my feedback on Trustpilot will only be the beginning of a much more massive action.

Thank you & best regards
Aline Blank

Been waiting for a month. For outrageously expensive lamps to be utterly shocked and surprised that a I receive a package from China with only 1 item out of the 4 I ordered.

I ordered a stool and 3 extremely expensive floor lamps. After 1 month I only received the stool in a cheap box and packaging from China. Did not receive the 3 floor lamps I ordered.

Have sent 4 emails and a chat on whatsApp but there is no reply.

Very unprofessional, dodgy. It's a rip off!! I am unable to get a refund for the floor lamps!!

It was very fast and safe. I will use it again.

The delivering was really good. I appreciate how much she cared for everything. Thanks!!!

Everything was perfect, I really recommend it. The bench is exactly the same that in the photo.

I really like this sofa, very comfortable and beautiful.

I filed a complaint with the Organization of Consumers and Users in Spain (OCU) and the refund has been resolved after 3 weeks, but I want to share my experience here to help other consumers:
I wanted to cancel an order an hour after placing it. I contacted customer service through various channels and waited for a response from the after-sales service. Initially, there seemed to be no issues with the cancellation according to their customer service accounts. However, they began asking me for reasons and ignoring my requests through other customer service numbers (Whatsapp).

The poor language skills, spelling mistakes, and unprofessional manners made me suspicious of unreliable practices, as their slow responses were always excuses that prevented the cancellation of the order, despite being within their own website's policies.

One can only think that either the information on their website about the products and orders, which they claim are custom-made by master craftsmen, is very incomplete and does not clearly inform the consumer, or they put many obstacles in the way of basic services.
Seeing the reviews found here, the problem seems worse: negative reviews suggest they are a dropshipping company; positive reviews follow a pattern where they all only review the same companies, all accused of the same fraudulent practices (based in Torrelavega as well, curious) and even banned by Trustpilot... Be careful.

Edit to respond:
You are lying. OCU has accepted the complaint with its lawyers because you were not complying with the cancellation policy that you have on the website, whose deadline was explicitly met and demonstrated.

Your terms and policies may be correct, but your actions are not. You made up things that were not explained anywhere on the website, something that must be explicit for the consumer's information at all times before placing the order. The reasons for cancellation according to consumer law do not have to be detailed because there is a right of withdrawal that I exercised. I recommend that if you have problems with this company, you use the services of the relevant consumer organization in your country, because they do have the power to intervene and file complaints for malpractice.

I see that some products (the one I ordered) have disappeared from the website. It's a shame not being able to enjoy the skill of the Shaolin Chinese craftman performing their magic.

When you do a clearance (in your case, perpetual), it is only for the stock you have in the warehouse. If you, as you say, **allegedly**, have to bear the costs of materials, production expenses, and so on, that's called market value, not clearance, and it's not the consumer's fault that you don't know how to run the business.

La información sobre envío es engañosa, porque, al menos en mi caso, aunque la "tienda" aparece como en España, era totalmente dropshipping. Entiendo que esa es la razón de las quejas sobre plazos de envío de otros clientes. Cancelé el pedido con relativa "facilidad" porque había usado PayPal y directamente lo reclamé con ellos. Una desilusión...

I ordered a sofá and it arrived perfectly, I had some questions about the order and costumer service assisted me and resolved my questions very kindly, I Will return to this store