There was in issue with receiving order that was NOT the fault of the vendor, MagnetChess. However, the vendor came through for me and I finally received my order. I am happy. The person who hel... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
AI-slop company that fooled me into buying their product. If you look for magnetic chess on amazon, ebay, allegro or any other online retailer you will find EXACTLY the same stuff at 20% of the price.... Zobacz więcej
Reakcja na opinię
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Zobacz więcej
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If I could rate any lower, I would. It took 4 weeks before they even apparently sent the package. Needless to say it never arrived even though I was home all day the date they said it was del... Zobacz więcej
Reakcja na opinię
2,0
Słaba
652 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Misrepresentation of product
The delivery time tooks weeks and misses Christmas, which is what it was bought for.
Additionally, the size of the pieces are not as represented in the adverts. They are very small, which is a problem if you have children under 3 as this product represents a major choking hazard. Do not buy from this company.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Leon,
I’m really sorry to read about your experience and understand your disappointment, especially with the delayed delivery missing Christmas and the product not meeting your expectations.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We also appreciate your feedback regarding the product size and presentation, as well as your concerns about safety. We take feedback like this seriously and continue to review it carefully.
We’re sorry that the overall experience did not meet expectations.
Kind regards,
MagnetChess
Horrible service!
Horrible experience. Ordered as a Christmas gift on 9th December and the order arrived on 15th January. No communication. No response to any of my emails. AVOID THIS COMPANY AT ALL COSTS. There are other brands of magnet chess out there. In the grand scheme of things this isn't life and death but ... they should do much better.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Alastair,
I’m really sorry to read about your experience and understand how frustrating this must have been, especially as the order was meant to be a Christmas gift.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re sorry that you did not receive replies to your emails and that the overall experience did not meet expectations.
We appreciate your honest feedback and are sorry for the frustration this caused.
Kind regards,
MagnetChess
Arrival
We got there in the end so thank you. The only thing I think you could do better is to actually contact customers when they contact you.
Thank you for your help.
17 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Mr G Canning,
Thank you for your feedback and for your patience while waiting for your order.
We’re glad your order arrived in the end, and we truly appreciate your honest comment about communication. We know how important timely responses are, and this is something we are working hard to improve.
Thanks again for your understanding and support.
Kind regards,
MagnetChess
Gave a one only bc I cannot give a…
Gave a one only bc I cannot give a zero. Misleading emails saying they are a family run business packing day and night when the product actually comes from China. Never received my product. Seeking a refund and reporting to my cc company.
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Nancy,
I’m really sorry to read about your experience and understand your frustration after not receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. While we operate as a family business, some of our products are shipped through overseas fulfillment partners, which can affect delivery times.
We’re sorry that this has been your experience and understand your frustration in seeking a refund.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
If I could give a no star review I…
If I could give a no star review I would. I ordered in Dec 21st with a guarantee prior to Christmas and it’s Jan 16 an no order. I was given an invalid tracking number and an email on Dec 24 that my order had shipped and an apology for the delay. I still can’t get a response. I am to the point of filing a fraud claim.
21 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Marla,
I’m really sorry to read about your experience and understand how frustrating this must be, especially after being promised delivery before Christmas and still not receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re also sorry that the tracking information did not work as expected and that you have not received a reply to your messages.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
No stars
No stars. Never received my office. Kept being told it’s been shipped. It’s been 2 months since i ordered it. BEWARE!!!
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Cass,
We sincerely apologize for the delay and the inconvenience this has caused.
We understand how disappointing this is, especially as the order was intended for Christmas and has not arrived as expected. We regret the frustration this situation has caused .
During the holiday period, a sudden increase in orders after going viral caused delays in processing and shipping, which also affected tracking updates.
If your order has not been received, please contact us with your order details so we can investigate immediately and provide a priority resolution.
Thank you, and we apologize again for the inconvenience.
Kind regards,
MagnetChess
Shocking service poor product
Ordered this set on December 7th as a Christmas gift, we followed it up on 23rd Dec, it was dispatched on 26th December but only arrived on 16th Jan. Absolutely not acceptable, they claimed to be a small family run business in England?????
The game arrived, and is half the size shown on some photos. What a scam not worth €35 and child never received the gift on time.
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Philip,
Thank you for your feedback, and I’m really sorry for your experience.
We understand how frustrating it must have been for your order to arrive late, especially as a Christmas gift. Due to a high volume of holiday orders, delays occurred and some parcels were mishandled by the courier. That said, we sincerely apologize, we should have followed this up much sooner.
Regarding safety concerns, our product undergoes strict quality control before every production run and complies with international safety standards. It is not included in any recall or safety notice. The magnets are tested for durability and correct size, and we have never had a safety incident related to our game.
Thank you for your patience, and we sincerely apologize once again for the inconvenience caused.
Kind regards,
MagnetChess
Order was not delivered, try to contact but did not get a reply
Unfortunately I never received my order. I tried to contact the shop twice, but also never got a reply. I will request a refund, but I am afraid I just lost my money. It is quite frustrating.
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Vanessa,
Thank you for reaching out, and we’re truly sorry to hear that you haven’t received your order and were unable to get a response.
We completely understand how frustrating and concerning this must be, especially after trying to contact us multiple times without success. That is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and some orders are fulfilled through overseas partners, which can also affect delivery times.
We would really appreciate the opportunity to make this right. If you haven’t received your order yet, please contact us with your order details so we can investigate and arrange a priority resolution.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Exceptionally slow delivery
Was exceptionally slow to be both shipped and then delivered.
3 weeks after ordering, I had to chase up why it hadn’t been shipped. Got shipped 2 days later. Then took another 3 weeks to be delivered.
Was just glad to have actually received the product.
Would not recommend ordering from this group
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi,
We’re really sorry for the long delays you experienced, both with shipping and delivery. We completely understand how frustrating it must have been to wait and chase for updates.
We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in processing and dispatch. That said, we know this doesn’t make the experience any better, and we sincerely apologize.
We’re glad to hear your order did arrive, but we’re sorry it didn’t meet your expectations overall.
If you’re open to it, please email us so we can look into your order and see how we can make this right for you.
Kind regards,
MagnetChess
It finally arrived
After my previous review about this product I just wanted to advise that it was not a scam but it did take about 6 weeks to get the product and also I had to follow up via email twice. Product when it arrived is good and as described.
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Catherine,
Thank you for taking the time to update your review, and we’re glad to hear your order has now arrived and that you’re happy with the product.
We’re sorry again for the delay and for the need to follow up multiple times by email. That’s not the experience we aim to provide, and we understand how frustrating the wait must have been.
Your feedback is genuinely appreciated, and we’re taking it on board to improve both our delivery timelines and our communication going forward.
We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.
Kind regards,
MagnetChess
If you order this item be prepared for…
If you order this item be prepared for a very challenging experience as you will spend weeks if not months tracking your parcel around mainland China and when you finally contact tracking agents they ask multiple questions before offering a 1 to 1 response with a computer technician who will charge you another 5 dollars. At this point if not before I recommend cancelling by your bank to avoid them trying to charge a cancellation fee. Total waste of time and similar items available elsewhere much cheaper
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi John,
Thank you for sharing your feedback, and we’re sorry for the frustration and inconvenience this caused.
We understand how disappointing it is to experience long delivery times and unclear tracking updates. That is not the experience we aim to provide, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and are actively working to improve this going forward.
We also want to clarify that there are no hidden fees for support, cancellations, or refunds. We appreciate your feedback and are actively working to improve our shipping and communication so this does not happen again.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Order never arrived!
I ordered 3 sets of this game, one for each of my kids for Christmas. The order never arrived. Not only that when I try to access the tracking for the delivery or their website, I am blocked. What a scam!!! No email explaining the delay or anything. They just took the money and ran!
20 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Claude,
Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused, especially as these were intended as Christmas gifts.
We understand how upsetting it is not to receive your order or access tracking or our website, and we sincerely apologize for the lack of communication.
We want to assure you that we are a legitimate business and are actively operating. During the holiday period, we experienced a sudden increase in orders that led to delays in processing and shipping, which also affected tracking updates.
If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.
Thank you for your patience.
Kind regards,
MagnetChess
I ordered and was charged for 2 sets…
I ordered and was charged for 2 sets and I have yet to recieve them a month later
15 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Julie,
Thank you for reaching out, and we’re truly sorry for the delay and concern caused.
We understand how frustrating it is to wait this long after being charged, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.
If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.
Thank you for your patience.
Kind regards,
MagnetChess
over 3 weeks after ordering and still…
over 3 weeks after ordering and still nothing
24 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Mark,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it is to wait this long, especially when the order was expected before Christmas.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.
We would like the opportunity to resolve this for you promptly. If you have not received your order, please contact us with your order details so we can investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
I ordered over a month ago still…
I ordered over a month ago still haven’t received my item. The shipping tracking they sent now just gives an error and no update. I have been emailing the company for last two weeks with zero response. Really just wanting a refund at this point
13 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Ashley,
We’re really sorry for the delay and for not getting back to you sooner. We understand how frustrating this must be, especially with the tracking not updating.
We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected.
We understand you’re looking for a resolution, and we want to help. Please email us again so we can check your order and assist you as quickly as possible.
Kind regards,
MagnetChess
Haven't received product
Ordered in early December for a Christmas present. I've received several emails regarding shipping status. Last email was on January 6th. I Clicked on my tracking no. this morning and and it says the site doesn't exist. This company is SCAM. I have yet to receive my product and it's been over 5 weeks.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Valiante,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and concern this has caused.
We understand how worrying it is to see a tracking link no longer working after a long wait. This is not the experience we want for our customers, especially for orders placed in time for Christmas.
During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.
Please be assured that your order is not a scam. We would like the opportunity to look into this and provide a clear update or solution. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.
Thank you for your patience, and we’re sorry again for the experience.
Kind regards,
MagnetChess
Ordered this product through FaceBook…
Ordered this product through FaceBook advertisement for Christmas however not received the product. Only an email to state it is on its way. In Australia a similar product was recalled due to issues with the magnet - tried to contact them to advise I wanted to cancel the order but no response. Totally scam - going to contact bank to see if I am protected
19 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Suzanne,
Thank you for sharing your experience, and we’re sorry for the worry and frustration caused.
We understand your concern, especially with the delay, lack of updates, and safety information you’ve seen.
Please rest assured your order is not a scam. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also take longer than expected. We sincerely apologize for this.
Regarding safety concerns, our product is not part of any recall, and the reports you’ve seen relate to other products or versions.
If you have not received your order, please send your order details so we can investigate and resolve this promptly.
Thank you for your feedback. We take this seriously and are committed to making this right.
Kind regards,
MagnetChess
Terrible experience with this company
Terrible experience with this company. Assumed I'd been scammed as the item took so long to come and communication was terrible. Ordered early December, didnt receive any correspondence from them despite emailing until email received on 25th Dec saying item shipped. Item didn't arrive until 15th Jan. Not worth the stress and wait.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Emma,
Thank you for sharing your experience, and we’re truly sorry for the stress and frustration this caused.
We completely understand why the long delay and lack of communication led you to feel this way. That’s not the experience we want any customer to have, especially during the holiday season when timing is so important.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.
We’re grateful that your order did eventually arrive, but we understand that the wait and uncertainty took away from the overall experience. Your feedback is important to us, and we are actively working to improve both our delivery timelines and customer support so this doesn’t happen again.
We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Kind regards,
MagnetChess
I ordered on 11 December for Christmas…
I ordered on 11 December for Christmas presents. Now it is the 15th January and they still have not arrived. I have also learnt that they are not allowed in my country of Australia, as they are too small, and magnetic and a child could easily swallow them. If they were the size pictured there would be no problem, but they are very small (from reading other people's description on trust pilot). I have contacted the company 4 times and no response.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Rob,
Thank you for reaching out. We completely understand your concern, especially given the delay and the information you’ve come across.
First, we sincerely apologize that your order, placed on December 11, did not arrive in time for Christmas and that you have not received responses to your previous inquiries. This is not the experience we want for our customers, and we understand how frustrating and concerning this must feel.
Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.
To give you peace of mind:
-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted
-Thousands of families use MagnetChess safely every day.
That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.
We are also reviewing your order status as a priority. Please feel free to reply with your order details so we can provide a direct update or assist further.
Thank you for your patience, and again, we’re truly sorry for the delay and lack of communication.
Kind regards,
MagnetChess
Don’t buy from them!
I guess my review is going to look like all others. I ordered a week before christmas, received an email on 12/22 saying there are a small family business and their video got a buzz online and they might not be able to produce and deliver on time ( which i could understand and excuses of this was true).
after three weeks of no updates, I emailed them three times, no answers, feeling this is a scam.
Still hope the order will arrive soon or later…
15 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Fabio,
Thank you for sharing your experience, and we’re very sorry for the frustration and lack of communication you’ve encountered.
You’re absolutely right to expect timely updates especially after being informed about potential delays. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.
Please understand that your order is not a scam, and we are continuing to process and ship all outstanding orders as quickly as possible. That said, we fully acknowledge that our lack of responsiveness has caused understandable concern, and we sincerely apologize for that.
We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.
Thank you for your patience, we truly appreciate it and are committed to making this right.
Kind regards,
MagnetChess
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