Magna Housing Recenzje 

Extremely quick response. Very efficient, helpful and friendly.

After failed attempts to submit Magna’s online form to report damp & mould in my flat, I phoned & the person I spoke to completed the form for me. I now have someone coming round next week. Very impressed.

Donna who deals with the estates team (magna housing) is super efficient, keeps in contact and gets the job completed quickly and efficiently..response time two days to complete .. excellent work ..get more Donna's ! ☺️

Prompt response. Great communication

Absolutely horrendous and disgraceful treatment to be left in this situation with two children, including a newborn baby.

I woke up, had a shower, and then noticed water leaking through the downstairs light fitting. This was extremely dangerous, so I immediately isolated the electrics and contacted Magna straight away. However, nearly 48 hours later, we are still without any proper washing facilities, leaving me and my children only able to strip wash. This is completely unacceptable, especially when caring for a baby and a disabled child.

As a single mother, this situation has had an extreme impact on my mental health and wellbeing. The stress, lack of support, and being left without basic facilities for my children has been overwhelming.

I was told today that repairs would be carried out and the upstairs wet room would be replaced, yet I have received no communication whatsoever. I contacted them twice and was repeatedly told someone would be in touch. I have now been informed that no one even picked the job up, meaning we are expected to wait even longer.

This level of service and lack of urgency is shocking given the safety risks and the circumstances my family is in.

Following my inquiry I quickly received a reply from the customer care team which informed me of the action they'd put in place and gave me a timescale for the next phase of my inquiry. I received their reply within just a few minutes of sending my initial email. An excellent response! Thank you.

Polite, respectful and well informed members of staff who are very helpful.

Good clean job

Thank you sorted problem very please Magna are good housing company thanks again.

Listening to my needs and helping me understand what would be happening next.

Very nice person! Very clean and tidy!
Explained everything had replaced and done!

The electrician and plumber who atttended our home to sort out the ongoing problem with our shower are excellent tradesmen and a credit to Magna. Excellent

Ex Magna Tenant but due to having my Ex and daughters still in a magna property! I would like to share some experiences that I had faced and what my ex and children still have to go through. In the first property, we faced damp and mould, this destroyed numerous brand new furniture to move into that property with, and multiple new baby items and baby clothing. None of this listed could be saved. The second property had mould and the final home had mould seems like magna love that and cover it up, issues in the last home were reported before we fully moved in yet they never cared enough to fix it bare in mind she was pregnant and we had a baby now they are 3 and 2 yet the issue is still not been resolved, as for the neighbour he had confronted me and mentioned he needed to sleep at a certain time, now tell me why he's up and about slamming things about and deliberately trying to wake my kids up??? My Ex has a disability anti-nmda receptor encephalitis, then our daughter has autism. Whenever i visit my daughters the moment i knock on the door he slams the window to make it known. You've got so much evidence yet your neglecting a tenant. This individual who has this sent to her ought to be sacked for this as she doesn't care what so ever.

As for my time living in this home i witnessed the countless times an email was sent and cleary was ignored because as we can still see the issue is still there. The door is taped up and having it be a one of the two fire exits this should have been sorted long ago. Also to mention when living there I would also hear the many times walls were banged on late at night and slamming doors/kitchen draws

False reports on our children, stress and fear.

The review you replied back with mentioning it was attended, it was ticked off to save your company from any flack though we know that magna doesn't care.

It doesn't take 31 months to get this sorted well MANY issues reported to you...

The guy was polite and respectful and a good worker fast tidy all in all great guy

I reported an issue and Magna got back to me within 48 hours as agreed. They are sending a builder to my father's address tomorrow. Thank you for a prompt professional and friendly service.

Plumber came and replaced my toilet seat.was in good time and took 5 minutes.This was his second visit but not his fault.He was told that my washing machine was leaking.I don't have a washing machine.This was something I reported as the communal machine about 3 months before(was fixed).Very weird report.Needless to say the plumber didn't have a new seat with him so I had to report it again.All is fine and dandy now.Was all a bit messed up.I was using a toilet cage following my ankle accident so decided to change to an ordinary Loo Seat.Which I had but some parts were missing so it wasn't as stable as it could be.The plumber was really helpful all the p
way through it all

Magna staff listened and dealt with the problem, always there to help.

Friendly, helpful, informative staff member who gave me information on how to proceed further with supplying brothers death certificate and gave me instructions on what to do next.

Wayne was the operative fitting a new fence and gate in our carport today .
Such a nice polite member of staff .
Wonderful job .it looks wonderful and so professional.
He left everything clean and tidy and swept out after working I’m so impressed with his work I look forward to seeing him soon to do another fence in my garden .
Thankyou Magna for such nice staff and doing a fantastic job.
Kind regards

I have not received appropriate and correct advice.Magna is writing something else in his last letter and my advisor has advised me exactly the opposite. I'm confused. What action should I take and who should I trust?