I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Zobacz więcej
Reakcja na opinię
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Zobacz więcej
Reakcja na opinię
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Zobacz więcej
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Informacje dotyczące firmy
- Urządzenia dla przemysłu spożywczego
- również w kategorii:
- Dostawca sprzętu spożywczego
- Firma elektroniczna
- Sklep AGD
- Szkoła kucharska
Napisane przez firmę
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Dane kontaktowe
19 Bridge St, GU7 1HY, Godalming, Zjednoczone Królestwo
- support@magimixuk.zendesk.com
- magimix.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Life Style Changer
I have been using my Magimix Cook Expert non-stop for 10 months now. What a beast, what a star, what a life style changer. Nope, I am not exaggerating. I no longer have to buy mass produced under developed bread - I bake my own bread every week therefore knowing exactly what goes into it. I use the CE every day. Bechamel sauce; bread; mixing cakes; soups (just chuck everything in, really); risotto; CUSTARD; steaming chicken enmasse; meringues like I have never produced before with photo to prove it; curry; stir frying; even make my own pasta (easy peasy) I won't go on but these are the things I do regularly. It is a joy to interact with. I'm currently planning a small kitchen extension and top of the criteria is that the Cook Expert is the one piece of equipment that will sit permanently on the counter top. Always to hand. It and my oven are great friends and work in unison when required. You can probably tell I am happy 😬

Odpowiedź od Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd
Magic magimix support
I asked for the USB update for the Cook Expert via email and I had an email back to say it was being sent and it came in a couple of days. Update worked without any issues.

Odpowiedź od Magimix (UK) Ltd
Fabulous machine
Fabulous machine
Makes excellent soup at the touch of a button.
Creamed potato is so smooth
Steaming vegetables is a breeze
I could go on!

Odpowiedź od Magimix (UK) Ltd
Fabulous
I purchased a Magimix 5200XL Premium food processor in July 2021. I absolutely love it and use it nearly every day. I therefore decided to treat myself to the Cook Expert. This is a sturdy piece of kit and also used daily, with fantastic results.
I contacted customer services recently regarding the software update for the Cook Expert. They were brilliant, and sent me the update on a USB.
Fabulous products, and fabulous customer service. What more could you ask for.

Odpowiedź od Magimix (UK) Ltd
Can't live without my Cook Expert
I've had my Magimix Cook Expert for a while now & the solid, robust build quality - far better than the gimmicky & very plastic German competitor. I have had 2 software updates that have added new features & I wouldn't be without my CE. The temperature control is so precise the CE is perfect for sous viding - my go to way of cooking steak now.

Odpowiedź od Magimix (UK) Ltd
This is by far the best kitchen helper…
This is by far the best kitchen helper I ever bought! I use it at least 5 times a week or more! Changed from Magimix 4200xl to cookexpert and it is simply brilliant. Great receptors available with book, app or online!

Odpowiedź od Magimix (UK) Ltd
Magimix….simply outstanding
Had Magimix food processors for years…the quality is second to none and they just last and last, however hard you use them. I recently bought a newer machine and the customer care and service has been excellent. I simply cannot fault Magimix and I’d strongly recommend any of their products.

Odpowiedź od Magimix (UK) Ltd
Magimix UK experience
I recently contacted Magimix UK regarding a problem with my machine.The team replied very quickly and the problem was resolved.They were very helpful and I would be very confident to contact them again with any queries.
I would say the quality of the staff is of as high a standard as the quality of the machine and would recommend both.

Odpowiedź od Magimix (UK) Ltd
Excellent
We bought a Magimix food processor back in Feb 2021 and one of the blades became warped. When approaching the store where the item was purchased we were told the fault would not be covered under the guarantee.
We decided to contact Magimix direct and was helped by Jenny who I can only describe as excellent. She helped us with getting a replacement blade as well as an accessory box. The contact via email was superb with all mails sent being responded to either on the same day or next. A lesson to be learnt by other companies out there.
Would totally recommend this company. The products and service is excellent.

Odpowiedź od Magimix (UK) Ltd
The perfect experience tour Delivery from afar
Delivery from afar, this is a trustworthy brand I am very thankful for this, I live in Ireland and it is not within the delivery range but Sarah the sales manager knew about the situation in time and helped me solve my confusion in time, today I received Magimix I'm looking forward to a great meal!

Odpowiedź od Magimix (UK) Ltd
Following on from May 2022.......
Back in May 2022, I wrote a very complimentary review about the great service I had received from Magimix. I have been in touch with them since for advice on food processor usage, and still have nothing but the highest regard for them. Their people are passionate about their products, and they reach out to consumers to try and help those who post negative reviews on here. However, I don't see any of reposts with positive updates. It must be very hard when you try to offer help but don't get the response you might deserve. I use my food processor practically every day and couldn't be happier, and the advice I have had from Magimix's customer service people has been top drawer. I am glad to help their cause by adding another 5 star review.

Odpowiedź od Magimix (UK) Ltd
This is some machine!
This is some machine! I do most of the cooking at home and this has changed my life. From chopping & slicing, to making sauces, soups and dips. It's like having my own sous chef!

Odpowiedź od Magimix (UK) Ltd
Absolutely shocking
Absolutely shocking, I've order a magimix 3200xl from Nisbets. I try to use it and it seems dead.
I contacted the costumer service and they void my Warranty it was purchase with a business account, and apparently the machine is for home use only.
Someone can explain me why they sen a faulty machine and wont't admit is their fault??
I'm gutted, don't buy it!!!

Odpowiedź od Magimix (UK) Ltd
Appalling customer service not fit for…
Appalling customer service not fit for purpose just like the Magimix 316 Compact that I bought recently and the bowl and lid got completely stuck. Luckily Curry's had an excellent customer service and I was promptly refunded. I will not buy another Magimix in case the same thing happens again - disappointing.

Odpowiedź od Magimix (UK) Ltd
World-class iconic products
World-class iconic products that are built to the highest quality and will last a lifetime. A hugely worthwhile investment. Friendly and helpful customer service. Would recommend Magimix to anyone.

Odpowiedź od Magimix (UK) Ltd
I recently ordered a food processor for…
I recently ordered a food processor for my daughter but inadvertently put in the wrong address for shipping. I immediately contacted Magimix and they replied very quickly and said it wasn’t a problem, just send them through the correct address and they would ensure the product was dispatched to that address. It is refreshing to have a customer service who are, not only helpful but will actually solve the problem. Really impressive service. Thank you Magimix.
J Murray
Northern Ireland

Odpowiedź od Magimix (UK) Ltd
Customer Service
Thank you Jenny at Magimix.
I emailed with a problem with my 4200XL food processor last Sunday and within 5 days have had my replacement parts delivered today (Friday).
I’m so glad I contacted, as I’ve been having problems with lid shutting for some time. I was over the moon with the service I received and looking forward to going back to enjoy using my machine.

Odpowiedź od Magimix (UK) Ltd
Great customer service
I'm not sure why Magimix has so many negative reviews for their customer service - I had a delivery issue (was DPDs fault) which I had lots of feedback about, many updates about progress and have been kept informed every step of the way. I've been very happy with my purchase. In terms of the Blender, it works well and I've had no issues so far.

Odpowiedź od Magimix (UK) Ltd
Treated myself at last to a Magimix…
Treated myself at last to a Magimix 4200xl Food processor. I’ve been using it a month and it does not disappoint. I’ve made bread dough, cakes, and perfect pastry. I’m loving it. There is a recipe book inside the box to get you started and I’ve just discovered the app which has lots of recipes to try. I’ve often seen it used on cooking programmes and I can see why. Brilliant product.

Odpowiedź od Magimix (UK) Ltd
Doświadczenie Trustpilot
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