Magimix (UK) Ltd Recenzje 

204
•
Wynik TrustScore: 4 na 5

4,0

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Zobacz więcej

Oceniono na 5 z 5

Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Urządzenia dla przemysłu spożywczego
  2. również w kategorii:
  3. Dostawca sprzętu spożywczego
  4. Firma elektroniczna
  5. Sklep AGD
  6. Szkoła kucharska

Napisane przez firmę

Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Life Style Changer

I have been using my Magimix Cook Expert non-stop for 10 months now. What a beast, what a star, what a life style changer. Nope, I am not exaggerating. I no longer have to buy mass produced under developed bread - I bake my own bread every week therefore knowing exactly what goes into it. I use the CE every day. Bechamel sauce; bread; mixing cakes; soups (just chuck everything in, really); risotto; CUSTARD; steaming chicken enmasse; meringues like I have never produced before with photo to prove it; curry; stir frying; even make my own pasta (easy peasy) I won't go on but these are the things I do regularly. It is a joy to interact with. I'm currently planning a small kitchen extension and top of the criteria is that the Cook Expert is the one piece of equipment that will sit permanently on the counter top. Always to hand. It and my oven are great friends and work in unison when required. You can probably tell I am happy 😬

3 października 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

What a brilliant review! Thank you for taking the time to share your personal experience with the Cook Expert.

All feedback is highly appreciated as it will help future customers to make a more informed purchasing decision.

We are very grateful for customers like you and wish you many happy years of cooking.

Oceniono na 5 z 5

Superb and practical

Superb and practical. Changed my life.

1 stycznia 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

What a glowing review! Thank you for taking the time to share your personal experience.

All feedback is highly appreciated as it will help future customers to make a more informed purchasing decision.

We are very grateful for customers like you and wish you many happy years of cooking with your Magimix product.

Oceniono na 5 z 5

Magic magimix support

I asked for the USB update for the Cook Expert via email and I had an email back to say it was being sent and it came in a couple of days. Update worked without any issues.

24 sierpnia 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review. We appreciate you taking the time to let us know about your USB update experience.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

If you require any assistance from the Customer Service Team in the future, please feel free to contact us via the red button on the Magimix website.

Oceniono na 5 z 5

Fabulous machine

Fabulous machine
Makes excellent soup at the touch of a button.
Creamed potato is so smooth
Steaming vegetables is a breeze
I could go on!

30 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for taking the time to write a lovely review on the Cook Expert.

All feedback is highly appreciated as it will help future customers to make a more informed purchasing decision.

We are very grateful for customers like you and wish you many happy years of cooking with your Cook Expert.

Oceniono na 5 z 5

Fabulous

I purchased a Magimix 5200XL Premium food processor in July 2021. I absolutely love it and use it nearly every day. I therefore decided to treat myself to the Cook Expert. This is a sturdy piece of kit and also used daily, with fantastic results.
I contacted customer services recently regarding the software update for the Cook Expert. They were brilliant, and sent me the update on a USB.
Fabulous products, and fabulous customer service. What more could you ask for.

23 grudnia 2021
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful product and service review.

Magimix takes great pride in providing excellent customer service and products which last (30 year motor warranty).

We are very grateful for customers like you and wish you many happy years of cooking with your Magimix products.

Oceniono na 5 z 5

Can't live without my Cook Expert

I've had my Magimix Cook Expert for a while now & the solid, robust build quality - far better than the gimmicky & very plastic German competitor. I have had 2 software updates that have added new features & I wouldn't be without my CE. The temperature control is so precise the CE is perfect for sous viding - my go to way of cooking steak now.

29 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for taking the time to write a glowing review on the Cook Expert.

All feedback is highly appreciated as it will help future customers to make a more informed purchasing decision.

We are very grateful for customers like you and wish you many happy years of cooking with your Cook Expert.

Oceniono na 5 z 5

This is by far the best kitchen helper…

This is by far the best kitchen helper I ever bought! I use it at least 5 times a week or more! Changed from Magimix 4200xl to cookexpert and it is simply brilliant. Great receptors available with book, app or online!

26 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful feedback.

Its great to read you are enjoying your Cook Expert and using the full library of resources available to you.

We wish you many happy years of cooking.

Oceniono na 5 z 5

Magimix….simply outstanding

Had Magimix food processors for years…the quality is second to none and they just last and last, however hard you use them. I recently bought a newer machine and the customer care and service has been excellent. I simply cannot fault Magimix and I’d strongly recommend any of their products.

31 sierpnia 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

We wish you many happy years of cooking with your Magimix.

Oceniono na 5 z 5

Magimix UK experience

I recently contacted Magimix UK regarding a problem with my machine.The team replied very quickly and the problem was resolved.They were very helpful and I would be very confident to contact them again with any queries.
I would say the quality of the staff is of as high a standard as the quality of the machine and would recommend both.

28 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your lovely review.

Its great to read your problem was solved in a quick and efficient manner.

We wish you many happy years of cooking with your Magimix.

Oceniono na 5 z 5

Excellent

We bought a Magimix food processor back in Feb 2021 and one of the blades became warped. When approaching the store where the item was purchased we were told the fault would not be covered under the guarantee.

We decided to contact Magimix direct and was helped by Jenny who I can only describe as excellent. She helped us with getting a replacement blade as well as an accessory box. The contact via email was superb with all mails sent being responded to either on the same day or next. A lesson to be learnt by other companies out there.

Would totally recommend this company. The products and service is excellent.

28 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review. We appreciate you taking the time to let us know how we are doing.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

If you require any assistance from the Customer Service Team in the future, please feel free to contact us via the red button on the Magimix website.

Oceniono na 5 z 5

The perfect experience tour Delivery from afar

Delivery from afar, this is a trustworthy brand I am very thankful for this, I live in Ireland and it is not within the delivery range but Sarah the sales manager knew about the situation in time and helped me solve my confusion in time, today I received Magimix I'm looking forward to a great meal!

28 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review.

We appreciate you taking the time to review your experience.

If you require any further assistance in the future, please feel free to contact Magimix Customer Services via the red button on the Magimix website.

Oceniono na 5 z 5

Following on from May 2022.......

Back in May 2022, I wrote a very complimentary review about the great service I had received from Magimix. I have been in touch with them since for advice on food processor usage, and still have nothing but the highest regard for them. Their people are passionate about their products, and they reach out to consumers to try and help those who post negative reviews on here. However, I don't see any of reposts with positive updates. It must be very hard when you try to offer help but don't get the response you might deserve. I use my food processor practically every day and couldn't be happier, and the advice I have had from Magimix's customer service people has been top drawer. I am glad to help their cause by adding another 5 star review.

9 września 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your glowing review. We appreciate you taking the time to let us know how we are doing.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this consistently.

If you require any assistance from the Customer Service Team in the future, please feel free to contact us as we would be more than happy to help.

Oceniono na 5 z 5

This is some machine!

This is some machine! I do most of the cooking at home and this has changed my life. From chopping & slicing, to making sauces, soups and dips. It's like having my own sous chef!

12 sierpnia 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review.

We appreciate you taking the time to review your Magimix food processor.

Oceniono na 1 z 5

Absolutely shocking

Absolutely shocking, I've order a magimix 3200xl from Nisbets. I try to use it and it seems dead.

I contacted the costumer service and they void my Warranty it was purchase with a business account, and apparently the machine is for home use only.


Someone can explain me why they sen a faulty machine and wont't admit is their fault??

I'm gutted, don't buy it!!!

10 sierpnia 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Good afternoon Luigi, Thank you for your Trust Pilot review.

We cannot find you in our Customer Service system. Please would you email us via the red support button on our website so we can advise further.

As there are industrial versions of the Magimix food processor available (with integrated fans to meet the demands of a working kitchen). The domestic version does not cover commercial use under the guarantee.

If you fall within 28 days of purchase, we would recommend speaking to the retailer who sold you the Magimix.

Oceniono na 1 z 5

Appalling customer service not fit for…

Appalling customer service not fit for purpose just like the Magimix 316 Compact that I bought recently and the bowl and lid got completely stuck. Luckily Curry's had an excellent customer service and I was promptly refunded. I will not buy another Magimix in case the same thing happens again - disappointing.

26 lipca 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

We were sorry to read of your difficulty with your food processor. If you would contact customer services via the red button on the Magimix website, we will investigate.

Oceniono na 5 z 5

World-class iconic products

World-class iconic products that are built to the highest quality and will last a lifetime. A hugely worthwhile investment. Friendly and helpful customer service. Would recommend Magimix to anyone.

27 maja 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review.

We appreciate you taking the time to provide feedback on your Magimix and the service provided.

If we can be of any further assistance, please feel free to contact the Magimix Customer Service Team via the red button on the Magimix website.

Oceniono na 5 z 5

I recently ordered a food processor for…

I recently ordered a food processor for my daughter but inadvertently put in the wrong address for shipping. I immediately contacted Magimix and they replied very quickly and said it wasn’t a problem, just send them through the correct address and they would ensure the product was dispatched to that address. It is refreshing to have a customer service who are, not only helpful but will actually solve the problem. Really impressive service. Thank you Magimix.
J Murray
Northern Ireland

24 maja 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review. We appreciate you taking the time to let us know how we are doing.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

If you require any assistance from the Customer Service Team in the future, please feel free to contact us and we would be more than happy to help you.

Oceniono na 5 z 5

Customer Service

Thank you Jenny at Magimix.
I emailed with a problem with my 4200XL food processor last Sunday and within 5 days have had my replacement parts delivered today (Friday).
I’m so glad I contacted, as I’ve been having problems with lid shutting for some time. I was over the moon with the service I received and looking forward to going back to enjoy using my machine.

13 maja 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review. We appreciate you taking the time to let us know how we are doing.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

Oceniono na 5 z 5

Great customer service

I'm not sure why Magimix has so many negative reviews for their customer service - I had a delivery issue (was DPDs fault) which I had lots of feedback about, many updates about progress and have been kept informed every step of the way. I've been very happy with my purchase. In terms of the Blender, it works well and I've had no issues so far.

9 maja 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your lovely review. We appreciate you taking the time to let us know how we are doing.

Magimix takes great pride in providing excellent customer service and your feedback demonstrates we are achieving this.

Oceniono na 5 z 5

Treated myself at last to a Magimix…

Treated myself at last to a Magimix 4200xl Food processor. I’ve been using it a month and it does not disappoint. I’ve made bread dough, cakes, and perfect pastry. I’m loving it. There is a recipe book inside the box to get you started and I’ve just discovered the app which has lots of recipes to try. I’ve often seen it used on cooking programmes and I can see why. Brilliant product.

6 maja 2022
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review.

We appreciate you taking the time to review your Magimix food processor along with the Magimix app.

We wish you many years of happy cooking.

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