I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Zobacz więcej
Reakcja na opinię
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Zobacz więcej
Reakcja na opinię
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Urządzenia dla przemysłu spożywczego
- również w kategorii:
- Dostawca sprzętu spożywczego
- Firma elektroniczna
- Sklep AGD
- Szkoła kucharska
Napisane przez firmę
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Dane kontaktowe
19 Bridge St, GU7 1HY, Godalming, Zjednoczone Królestwo
- support@magimixuk.zendesk.com
- magimix.co.uk
4,0
Dobra
204 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A refunded order
We ordered a new Magimix, thinking the old one had died. Then we realised that the problem was with the power socket, not the machine. Jenny helped us to cancel the order and get a full refund!
17 czerwca 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your experience with us. We're pleased to hear we could assist you promptly in cancelling your order and arranging a full refund.
At Magimix we aim to provide excellent customer service, and your feedback confirms that we are meeting that goal. If you need any further assistance in the future, please dont hesitate to reach out.
Thank you once again for your kind words.
Impeccable customer Service
I recently sent in my Magimix Food Processor for repair. The service that I received was of a quality and courtesy not normally experienced these days. Fantastic workmanship and excellent communication.
21 maja 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your fantastic review! We are thrilled to read that you had such a positive experience with the Customer Care department.
Our team is dedicated to providing exceptional service, and its wonderful to know that their quality workmanship and excellent communication made a positive impression on you. Your kind words truly mean a lot to us.
If you have any further assistance, please dont hesitate to reach out. Thank you once again for your feedback.
Magimix M200 coffee maker. Use then CHUCK OUT
Magimix M200 coffee maker.
It leaks and leaves a pool of water.
Poor response from company service department. Not interested in repairs.
Response to Trust Pilot posting saying they do not cover old equipment
The Coffee make is ONLY 5 YEARS old.
Yet on their website there is a guarantee to repair items up to 30 years.
The ethos seems to be USE and CHUCK OUT despite low age and claims to the contrary on their website
I also took it to a repair cafe where volunteers help to repair items. They managed for a 30 year old kitchen appliance but the Magimix M200 was too difficult. So think twice before buying as its a USE and CHUCK OUT-effect on planet of secondary concern
1 maja 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your feedback regarding your Magimix M200 coffee maker. I sincerely apologize for the issues you’ve experienced and the dissatisfaction with our customer service.
Firstly, I’m sorry to hear about the leaking issue with your coffee maker. This is certainly not the experience we want for our customers. I apologize if our response did not meet your expectations and caused further frustration.
Regarding the repair guarantee, I would like to clarify that our commitment to repairing items up to 30 years old is only applicable to certain products. However, your situation highlights the need for us to better communicate these details to avoid any confusion.
I understand your concern about the environmental impact of discarding appliances. We are dedicated to sustainability and strive to improve our products and services continually.
To resolve this matter, I would like to offer to re-evaluate our response to your issue and provide you with a resolution you are happy with.
Thank you for bringing this to our attention and for your patience as we work to address your concerns.
Magimix processor upgrade kit…
Recently purchased upgrade kit for processor.
From making first enquiry to receiving product the service was excellent.
Ordered online & received confirmation email immediately. Shortly after received notification of delivery date.
Product was delivered day after ordering.
Very impressed with product & service.
14 maja 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you are impressed with both our product and the service you received.
It’s great to know that from your initial inquiry to the prompt delivery of your upgrade kit, everything met your expectations. We strive to provide efficient and reliable service, and your feedback affirms that we are on the right track.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words and for choosing Magimix.
Faulty Blender Power 4 out of the box
Magimix blender Power 4 arrived faulty. I ordered from Magimix website it. I contacted customer support as I have 30 days to return it, I will update on response, it seems like it takes a while.
≈===== update =======
After 10 days I finally got refund. Moreover, company claimed that blender was in working conditions. Then why would I buy the same blender the day I sent the faulty one? :) The new blender worked fine BTW. This company attitude and refund process has to be improved.
The blender actually good, I recommend.
15 maja 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your detailed feedback about your experience with our Magimix Blender Power 4. I apologize for the initial inconvenience you faced with your purchase and the delay in processing your refund.
I am glad to hear that the new blender is working well for you and that you recommend the product. However, it is clear that our refund process and the handling of your situation fell short of your expectations. For that, I sincerely apologize.
Your experience highlights areas where we need to improve, and I appreciate your candid feedback. We are committed to enhancing our customer service processes to ensure a more efficient and satisfactory experience for our customers.
Thank you for your patience and for giving us the opportunity to make things right. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Superb Customer Service
I had to change bowls and blades on my Magimix. I accidentally ordered the incorrect bit on which to fit a small bowl. This was immediately replaced and I returned the incorrect part. But when returning it, I accidentally included a small computer connection for my mouse. They spotted it and returned it to me--by recorded delivery! Above and beyond the usual Costumer Service! Thank you.
15 marca 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your kind words and are thrilled to hear that our Customer Care Team surpassed your expectations.
If you ever need assistance in the future, please do contact us.
My Magimix Blender Power 5XL had a fault
My Magimix Blender Power 5XL had a fault after I year of use. I contacted Customer Support who were very helpful. I sent my blender to the service centre who diagnosed the fault and replaced the motor with a brand new one under the 30 year guarantee. No fuss, no quibble just a brilliant service and now I have my awesome Power Blender back in action. Amazing customer service and warranty.
3 marca 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your wonderful review. We are truly delighted we could surpass your expectations and provide you with a product you can be proud of.
If you require any assistance in the future, please feel free to contact us again.
Excellent customer service
I bought a blender as a gift and after a short period it appeared to develop a fault. As the purchaser I contacted customer service who suggested what the issue was likely to be, but confirmed that the item could be returned for inspection by an engineer. However the fault didn’t appear again when used subsequently, the customer service advisor has been very supportive and made it clear that they will arrange a return of the blender for repair if necessary in the future. It’s very refreshing to be able to have direct contact with a person and not a chat bot. Thank you.
18 stycznia 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your positive feedback!
We're delighted to hear that our customer service team provided excellent support in addressing the issue with your blender. We appreciate your acknowledgment of our personalized and human-centered approach. If any concerns arise in the future, we're committed to assisting you promptly.
Thank you for choosing our product, and we look forward to serving you again.
Would not recommend - clunky, not fit for purpose, difficult to wash and store
Sadly this product is not fit for purpose or in my opinion, as advertised. I have struggled to make smoothies with it (even using the smoothie device it just goes everywhere and you are left with a bitty blended mess). Same for veloute.
The smaller bowl that you put inside the bigger bowl leaks whatever you are blending in to the big bowl so you have to wash them both, even if only using one.
It is very clunky, difficult to wash and takes up a lot of storage space.
6 stycznia 2024
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your review.
I was sorry to read you've experienced some difficulties using your food processor.
The mini bowl is for making small amounts of mayonnaise and other sauces. Any spillage would signify a need to use the larger bowl going forward.
All the bowls are dishwasher safe and store inside of each other to help on storage space.
if you require any assistance with your food processor, please do contact the Customer Service department via the red support button on the Magimix website. They will be more than happy to help you get the best from your product.
Full of plastic and poorly thought our processes
Avoid buy anything from Magimix if you can, the key components are plastic they are not eco friendly and the locks etc break easily. For the smaller jars you need to insert all three jars into the machine. The worst thing is that you get charged to return it, £27 to be exact. Avoid Avoid Avoid
30 listopada 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
We appreciate you taking the time to share your experience with the Magimix Food Processor, and I would like to sincerely apologise for any inconvenience you’ve encountered. Your feedback is essential to us as we continuously strive to improve our products and service.
I was sorry to read about the challenges you’ve faced with the plastic components and the lock on your Magimix. The food processors are designed to last, and this is represented and supported by the 30-year motor guarantee. We are unsure why your bowl has broken, but please do contact the Customer Support Team via the red support button on the website as they can investigate in full.
It’s worth knowing the midi bowl does not need to be in situ when using the mini bowl, and the bowls stack inside each other for storage purposes only.
Regarding the return processor and associated costs, I apologise for any frustration caused. We understand that returning a product should be a straightforward process. Your experience does not align with our standards, and we will investigate this matter to ensure a smoother and more customer friendly returns process is provided in the future.
Once again, I apologise for any inconvenience caused, and we appreciate your valuable feedback.
Awesome customer service
We have a few magimix items, we use the blender every day for making nut milk, and it’s a fantastic item!
We also have the food processor while unfortunately after a couple of uses the motor broke! However on emailing customer services (which replied very quick) we were asked to send the unit back so it could be tested. On sending it back we assumed it would take a few days if not a week, BUT the next afternoon we received an email to say the engineers report confirmed the motor had failed, a new one had been put in and it would be sent out…the next morning there it was on the door step. Outstanding, amazing customer service and actual people on the other end of the email
Not automated…. Bonus!
Thanks magimix will continue to purchase you items, may be a little extra to pay but without a doubt you get why you pay for.
7 grudnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you so much for taking the time to share your experience. We're thrilled to hear you have several Magimix products and use them daily.
We sincerely apologise for inconvenience of your food processor requiring attention by an engineer, but we are delighted that our Customer Service team could swiftly address the issue.
Again, thank you for your wonderful review and please feel free to contact us again the future, should you require any further assistance.
We have the magimix gelato expert ice…
We have the magimix gelato expert ice cream machine and have to say it’s really easy to use also make wonderful ice cream really quick. I would highly recommend this.
29 listopada 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your positive experience with our Magimix Gelato Expert Ice Cream Machine.
Recommendations like yours mean the world to us, and we truly appreciate your support.
Here's to many more delicious batches of homemade ice cream.
What a pleasant surprise
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with my 4200 had been diagnosed and a replacement part identified, bought and delivery sorted. I'd buy any product supplied by these people, confident of a professional and human response should anything need follow up.
17 października 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your feedback concerning the Spare Parts company BBS Ltd.
We are glad you received an exception and professional customer service experience.
Customer service calling me STUPID
Customer service calling me STUPID
The product is ok. I think I have been unlucky with my unit and had to sen it to repair twice.
I would not buy the product again to avoid their poor customer service.
See below copy of part of the email received from their customer team calling me stupid.
Customer Care (Magimix UK)
13 Sept 2023, 11:03 BST
“No probs, it really is stupid to keep coming in to us on new tickets, it just makes everything more complicated.”
The apology response I received to this emailing even more alarming.
(Magimix UK)
14 Sept 2023, 13:49 BST
“I hope this email finds you well. I would like to extend my sincerest apologies for the email you received earlier, which contained content not intended for your eyes.”
Which means it’s ok and seems to be the norm within the customer care team to call their clients stupid.
Date of experience: 13 September 2023
13 września 2023
Opinia niezależna
Exceptional Customer Service
Many thanks for the prompt and efficient response to my query.
I have always felt that Magimix was a very good brand and this action reinforces that view .
Rest assured that I will look to buy Magimix products in future and recommend the brand to friends and family.
From the date of my query to receiving back a repaired product less than two weeks.
5 września 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your kind words! We're delighted to have provided you with a prompt and efficient service, and we appreciate you recommending Magimix to friends and family.
Happy cooking!
Extremely responsive and pro active…
Extremely responsive and pro active customer service.
The lid of my Magimix broke whilst using it. It was within warranty and the customer service team at Magimix replaced the lid without any trouble (they pro actively searched for the serial number to prove it was within warranty as I no longer had the receipt).
Great service!
15 sierpnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your positive feedback. We are delighted to read about your experience with out customer service team.
We're glad we could swiftly assist you with the broken lid of your food processor. Our proactive approach in searching for the serial number to confirm the warranty status reflects our commitment to providing excellent service.
If you ever require further assistance or have questions in the future, please feel free to contact us.
A trusty workhorse
I made an online general enquiry - should I buy new or buy replacement parts? My 16-year-old 4100 has never let me down, but the main bowl and lid are looking worse for wear. A speedy, friendly and helpful email from Jenny convinced me to buy replacement parts. I've just ordered a set that includes bowls, discs, blades, etc for a very reasonable £95. We live in a throwaway society and I'm pleased to be prolonging the life of my trusty workhorse! Here's to the next 16 years - it'll probably out-live me!
10 sierpnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your delightful experience with us. We're thrilled to hear that we were able to assist you in making an informed decision regarding your 16 year old 4100 food processor.
We share your sentiment about the throwaway culture and this is reflected in the Magimix motto of 'Built Better to Last Longer'.
Should you have any questions or need further assistance in the future, please feel free to reach out.
From zero to 10
Wow! I agree with Fatima's review. My food processor came back so quickly I thought the switch depressed in transit. I was annoyed, no engineers report? So what would I do if it happened again? Jenny came back with a report and top tip i.e. WD40 sprayed on a cloth, NOT on the switch. Customer service went from 0 to 10. Great customer service. Well done to Jenny and the team at Magi mix.
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
We appreciate your lovely words and the time you took to share your experience with us.
We're committed to continuously improve our customer services, and your satisfaction motives us to strive for excellence.
Please don't hesitate to reach out if you have any more questions or need assistance in the future.
Superb response
My Blender went kaput. Emailed Magimix. Jenny (Magimix) put me in touch with BBS ltd. Dropped it off at BBS. I was notified that it was fixed. All this happened within a week. Absolutely excellent service from both Magimix and BBS ltd. from beginning to end. I could wax lyrically for ever. Well done folks
John
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for your wonderful review, and for taking the time to share your experience with us. We're thrilled to read that our collaboration efforts with BBS Ltd led to such a positive outcome for you.
We take great pride in providing a smooth and efficient service from start to finish, and your feedback reaffirms our commitment to excellence.
Should you have any questions or need further assistance in the future, please feel free to contact us.
Wow that is unbelievable
I was delighted with the amazing customer service I have got. Thanks to Jenny who was fast, professional, and so nice step-by-step sending me detailed information.
Also, they fix the machine in no time and I received it even before I can notice. And I pay nothing 🤩🤩.
Greatest customer service ever. Thank you loads you saved my lovely kitchen machine🥰🥰.
2 sierpnia 2023
Opinia niezależna
Odpowiedź od Magimix (UK) Ltd
Thank you for sharing your wonderful experience with us! We are delighted to read that you had a brilliant customer service experience.
It brings us immense joy to know that you are pleased with our service and that your lovely Patissier is back up and running smoothy again.
Thank you for choosing Magimix, we sincerely appreciate your kind words.
Doświadczenie Trustpilot
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