Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This product is extremely dangerous. Upon having a replacement for less than 6 months, it has sparked a flame and smoked whilst in use! This could have caused a fire or significant harm to me and... Zobacz więcej

Oceniono na 2 z 5

mine didnt take long to arrive and i found it to be very useful and easy. i hadnt run into issues and I've had it for a little over a year now. however, recently its been acting weird. the heating is... Zobacz więcej

Oceniono na 5 z 5

I chose the navy blue set, and it’s absolutely perfect! The styler is exactly as described, easy to use, and delivers amazing results. The quality is excellent, and it’s great value for money. Fast sh... Zobacz więcej

Oceniono na 5 z 5

Super fast delivery (3 working days) and I received the parcel on the 30th of December! I purchased from the official online store (ie didn't follow an insta or fb link) so maybe that made a differen... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

335 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(335)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Customer service sucks

I ordered this with the promise it would arrive before Christmas, but I waited and waited until I decided to cancel my order.

A few days later, I received an email saying it had been shipped.

I replied and told them I had already cancelled the order. Once I finally received the order( 2 weeks after Christmas) I gave it to my daughter who has thick hair, and it would not dry her hair.

I’ve been emailing them every day for the last 2 weeks and never have received even a response of “too bad””.

Do not deal with this company.

8 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

The magic styler is cheaply made

The magic styler is cheaply made. The attachments, especially the blowdryer overheats and you need a towel to take it off. There’s something that’s wrong/inefficient about each of the attachments, but I’m especially disappointed with the curlers. The customer service is the worst I have seen in a very long time. I made videos that were able to send but they made me compress them, and instead of responding to the videos they sent me instructions and ignored the many things that I brought up that were wrong with their kit. It’s been weeks and I have yet to get a refund. Waste of money!!!

27 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Wow - and not in a good way

Wow, I wish I had read the reviews before I purchased this. Yes, it took weeks and weeks to arrive (actually two months) and then I tried to use it only to find that it does not have varied heat settings! There's only one heat setting - HOT! Do not buy this piece of cr@p.

24 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

I tried the curling iron

I tried the curling iron. It didn’t work on my hair. I tried to do a return and was told that they don’t do refunds on used products. How do you know if it works on your hair if you don’t try it! It was a waste on money.

4 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid

I ordered this without realising how long it would take to arrive.
I was gifted a different styler while I was waiting so I cancelled my order, a few days later I got a notification saying it’s being despatched soon

I replied and said I already cancelled.

They sent it anyway, I tried it and was so useless I can’t even regift

I’ve been emailing them for about 6 weeks as they’re saying I need to pay to return the product even though their policy says you can cancel before despatch

The customer service is just a bot I think as they’re saying just respond with the same generic message even after my numerous emails with screenshots of their policy

Total headache

2 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Do not buy this product

Do not buy this product. I brought one which took over two months to arrive. I had it less than three months and it started to smell and burnt out! I’ve tried to resolve this with the customer service with no luck. Terrible customer service, awful product! Waste of money! Do not buy! I’m currently waiting for the complaints ombudsmen to come back to me to take this further. This company needs to be investigated and shut down.

22 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible Experience – Avoid This Scam!

I purchased the Magic Air Styler as a gift for a friend. It took so long to ship that it didn’t arrive in time for the holidays, so I requested a refund. Since then, it has been impossible to get in touch with someone who can actually help. Apparently, the “30-day evaluation period” is a complete lie because they don’t accept returns on used items. My item wasn’t even used, but they still won’t provide return instructions. Very scammy experience overall. DO NOT BUY!

18 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Don’t buy it

Don’t buy it! It is dangerous, you can get easily burnt.
I tried to get in touch with the assistance to send it back but guess what? There’s no way you can get in touch with anybody.

7 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

It seems that the product does not work as advertised…

It seems that the product does not perform as advertised. This was a gift for my daughter who has excellent experience with hair styling tools ans
d she could not get it to do what it was supposed to. Also, when I contacted the company to request a refund, I never heard back from them. Obviously, the business practices of this company are not good.

7 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID AT ALL COSTS! Scam!!

AVOID AT ALL COSTS!! I FEEL I'VE BEEN SCAMMED.
Purchased as a Christmas gift on 5th Dec - still not arrived, tracking states out for delivery since 24/12/24, generic email response saying to check tracking.
Absolutely appalling!!
DO NOT ORDER FROM HERE.

[Gave 1 X star as no option to give zero stars- however I will update if I receive my order and is good product] I live in hope.

17 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Please don't order from this company

I ordered and expensive hair dryer /styler before Christmas. It took forever to arrive. I the meantime, my husband bought me something even better for Christmas.

When my Mastersyler product arrived, I wrote saying I needed a return label. They have a return portal but it doesn't work.

2 weeks went by with me trying the return portal and writing email to them daily with no response. Finally, I got the return portal to work.

The shot back a note saying I would hear from my return specialist in 24 hours. Of course, I didn't.

But they did answer one of my "Hail Mary" daily emails from early January. They explained that I would be in charge of the return mail cost - I knew that - and to save me from that hassle, they were prepared to offer me 15% off and I could keep the product I don't want!

I only have 30 days to return this thing. I see what's happening.

They take a week to respond to everything and then toss out these "special offers" just to save me trouble and all of a sudden, my 30 days is up.

Please don't do business with these people. They are con men from nose to tail.

16 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

SCAM! Do not order from here!!

If I could rate it zero stars I would! It's a scam company do not order from here! I placed an order in November and I still haven't received anything. I have attempted to contact them in a variety of ways and still nothing! £55 gone to god knows who!! Absolutely disgusting!

17 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Unacceptable

Unacceptable. I never received an order placed in November and it’s mid January. Most of the time they don’t even bother to respond to the email trying to win some time. Have no idea if the company even exists. Would recommend you stay away or good luck!

12 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE THIS COMPANY

If there were -10 stars, that wouldn't be enough to rate this awful company. Trying to get a return/refund is impossible. Do not use this company. They are in China, the BBB can do nothing because they are not in the US or Canada. They give you the runaround when you ask to return the product. We'll return 12% of your money and you keep the product. We'll give you 25% of your money and you keep the product...it's all BS
When I tried several times to reply to their emails, I would get an "undeliverable" notice from the same email they just sent me. They exacerbate you so that you'll give up on trying to return the product, and by that time, your time to return the product has run out. I tried to use their return portal every time and it would not let me. I'm so mad I could spit nails!!

24 grudnia 2024
Opinia niezależna

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