The staff are so professional, friendly and helpful. The move went without a hitch and the rental costs are very competitive. Great service!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to use the MAGENTA facility in St Albans for almost 5 years. During that lengthy period, since August 2021, I always found the Reception staffto be very helpful. I would compliment RJ o... Zobacz więcej
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Probably the best storage facility in Reading. Great service and fair price. Very clean and secure. Units were well maintained and I felt that my items were always safe. Various size units to choose... Zobacz więcej
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When Magenta opened in my home town, they were a breath of fresh air with good deals and a personal approach to their business. Sadly, management changes and above inflation increases have exposed Ma... Zobacz więcej
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Informacje dotyczące firmy
O Magenta Self Storage
Napisane przez firmę
Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
Dane kontaktowe
Zjednoczone Królestwo
- 0800 802 1360
- info@magentastorage.co.uk
- magentastorage.co.uk
4,7
Doskonała
232 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Amazing here Kirsty and the team are…
Amazing here Kirsty and the team are always incredible and if you’re lucky enough to be welcomed by bear then thats just a bonus!!
19 listopada 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Thank you so much for your lovely review! Kirsty and the team will be really pleased to hear this — and Bear will be thrilled to know he’s getting a special mention too.
We’re glad you’ve had such a positive experience with us, and we’re always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Top notch customer service!
I’ve been a customer at this location since day one, and even six to eight months before that at the old site. The staff have always been good and professional, but over the past while I feel Magenta has reached its highest standard yet. Their customer service is second to none.
The manager, Lana, along with the two staff members Kirsty and Abdi — and of course the lovely mascot Bear (Kirsty’s gorgeous dog) — are simply the best team I’ve ever dealt with in any self-storage facility, and I’ve rented several units over the years.
Kirsty and Abdi who are onsite every day are always polite, professional and consistently go the extra mile to ensure customers are satisfied. Without a shadow of a doubt, they are a real asset to the company and I truly hope Magenta look after them because they are exceptional.
16 listopada 2024
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Mario,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your loyalty from the old site right through to the Stirling Road store. Your comments about Lana, Kirsty, Abdi and Bear mean a lot to the whole team. It is great to hear that our customer service has had such a positive impact and that you always feel well looked after when you visit. We are grateful for your recognition of the team’s hard work and dedication. Feedback like this genuinely makes a big difference to us. Thank you again for your continued support. It is always a pleasure having you with us at Magenta.
Kind regards
The Stirling Road Team
Easy access any time
Easy access any time, clean & secure storage, overall a great experience
12 listopada 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi David,
Thank you for your 5-star review! We’re pleased to hear that you found our facilities easy to access, clean, and secure. We appreciate your feedback and are glad your experience has been a positive one. If we can assist you further at any time, please don’t hesitate to get in touch.
Kind Regards,
The Magenta Banbury team.
Great environment for storage and…
Great environment for storage and friendly staff, who couldn’t have been more helpful.
22 października 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Russell,
Thank you for taking the time to leave us a review. I will let the team know you found them friendly and the facility a great environment for storing your belongings. We look forward to see you again soon.
Kind Regards,
David - Operations Manager
Thank you to the staff in reception for…
Thank you to the staff in reception for receiving in delivery in my absence and holding it in the holding area for me. Kirsty and Abdi are always available to assist and solve any problems you may have .
10 października 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Brendan,
Thank you for taking the time to leave a review. I am glad the team could be of assistance with receiving your delivery. I will be sure to pass on your kind words and the team will be more than happy to assist in the future.
Kind Regards,
David - Operations Manager
Clean storage room
Clean storage room, good security, friendly and helpful staff
3 października 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi,
Thank you so much for your kind words! We're really glad to hear you found our storage clean, secure, and our team friendly and helpful. It means a lot to us that you took the time to share your experience.
Kind Regards
Lana - Dual Site Manager
If magenta were a person they would be a knight
If magenta storage in acton were a person, they would be a knight in shining armour. 😀
It’s becoming increasingly rare these days to come across customer service that is acceptable - magenta outshines EVERYONE. The staff there honestly couldn't do any more for me. I needed storage which was a little more complicated than the average hire, and all the staff I spoke to were extremely patient, and talked me through all options. I would recommend magenta to everyone and many of my friends and work colleagues will be using their facilities in the near future
20 września 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear Nat,
Thank you so much for your wonderful review!
We’re thrilled to hear that our Acton team were able to support you and make the process as smooth as possible, especially with a more complicated storage need. Delivering exceptional service and taking the time to explain every option is exactly what we aim for, so it’s lovely to know that this stood out to you.
We’re truly grateful for your kind recommendation and for spreading the word to friends and colleagues – it means the world to us.
Kind Regards
Lana - Dual Site Manager
Very efficient op at Stirling Rd
15 września 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear Alan,
Thank you for your feedback! We’re glad to hear you found everything to be efficient. We appreciate you taking the time to share your experience. And we are so grateful you choose Magenta.
Kind Regards
Lana - Dual Site Manager
A blissful experience!
The facility is relatively new, is clean and well organised.
The staff are extremely helpful and cheerful, we dealt initially with Kirsty who set up the arrangement for us in a very efficient and speedy way, explained everything clearly and concisely and made it all terribly easy. We later dealt with Abdi who sorted me out with the technology which was beyond my capability, his beaming smile and urgency was infectious.
They are a great team
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear John,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the facility clean and well organised, and that both Kirsty and Abdi were able to make your experience smooth and enjoyable. We’re very proud of our team and it’s lovely to see their efforts recognised. We’ll be sure to pass on your kind words to them. Thanks again for choosing us – we’re always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Brilliant facilities
Brilliant facilities, friendly staff (big thanks to RJ, top man), easy to access, clean, tidy and very safe. Good rates especially with promotions, highly recommended
6 września 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear James,
Thank you for your fantastic review! We’re thrilled to hear you enjoyed our facilities and found the team, especially RJ, so helpful. It’s great to know you felt safe and comfortable, and that our rates and promotions added value. We really appreciate your recommendation!
Kind Regards
Lana - Dual Site Manager
I honestly very rarely write review but 10/10 for Magenta Oxford
I honestly very rarely write review but Magenta Storage Oxford have been above and beyond fantastic from the start. The day I moved in, Jamie handled everything and made it all so smooth and efficient, helping me and my dad as we moved in, even though it was a last-minute booking he got everything ready that day. His help and efficiency made life a lot easier. Everyone I’ve dealt with has been polite and courteous, and I’ve especially appreciated the email interactions with Shah, the manager - he’s always attentive, responsive pleasant, and genuinely helpful. Couldn’t ask for a better experience. This place is located incredibly close to Oxford and I think makes your life so much easier as a student storing things!
Thanks very much,
Stephanie
28 czerwca 2025
Opinia niezależna
The best value storage I’ve found
This storage facility is very well priced, and Kirsty on the front desk is very helpful.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Roger,
Thank you for your review! We’re so glad to hear you’ve found our storage great value and that Kirsty was able to assist you so well. We’ll be sure to share your kind words with her.
Kind Regards
Lana - Dual Site Manager
Great storage place
Great storage place, very convenient and friendly staff 👍
30 lipca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Jack,
Thank you for your kind feedback! We’re so pleased to hear you find our storage convenient and our team friendly. It’s great having you with us.
Kind Regards
Lana - Dual Site Manager
Very good customer service
Abdi, he's very friendly, very polite and very helpful. I came to check something about my unit and needs to do something with it. He helps me a lot about my enquiries and my needs. I asked about other things and he tried his best to help out, which amazed me and very down to earth. He always tried to find an answer and understand my situation rather than declining me straight away. I felt like I'm a valuable customer as well though I don't have lots or big units in the company.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Weng,
Thank you so much for your thoughtful review. We’re delighted to hear how Abdi supported you and made you feel valued — every customer is important to us, no matter the size of the unit. It’s wonderful to know he took the time to listen, understand your situation, and provide the help you needed. We’ll be sure to pass on your kind words to him.
Kind Regards
Lana - Dual Site Manager
Great customer service
I am using Margenta Storage, and my experience was very good! 😊 The storage inits are well organized. The storage is cost effective. And the support from the team was great! Special thanks for Kirsty, the operations and facility manager, for flawless and communication!
18 lipca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear Anton,
Thank you for your wonderful feedback! We’re so pleased to hear that you’ve found our storage units well organised, cost effective, and that the team has been so supportive. Kirsty will be especially delighted to receive your kind words — we’ll be sure to share them with her. It’s great to know your experience with Magenta has been such a positive one.
Kind Regards
Lana - Dual Site Manager
Abdi has been very helpful
Abdi has been very helpful. Has clearly explained all the options available at Magenta. He has been quick to respond to any questions. Has acted in a professional manner at all times.
18 lipca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear Will,
Thank you for sharing your experience. We’re so pleased to hear how helpful Abdi has been and that he was able to clearly explain your options and support you throughout. We’ll make sure your kind words are passed on to him — feedback like this means a lot to the team.
Kind Regards
Lana - Dual Site Manager
Abdi at the reception is very kind and is ready to help you
At the reception, Abdi is very kind and friendly. The place is clean and tidy, and seems safe. Perhaps it would be improved by extending the access hours.
5 lipca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Juan,
Thank you for your kind review. We’re delighted to hear your comments about Abdi and that you’ve found the facility clean, tidy, and secure. We do offer extended access hours, so if this is something you’d find useful, please get in touch with us and we’ll be happy to provide you with more details.
Kind Regards
Lana - Dual Site Manager
Abdi was a great help when we arrived…
Abdi was a great help when we arrived with our items for storage and we needed to have the system explained to us. He could have sat behind his desk and told us what to do but he went the extra mile and accompanied us up in the lift and to our storage unit.
25 maja 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi Paul,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Abdi made your move-in smooth and stress-free. He takes great pride in going the extra mile for our customers, and we’ll be sure to pass on your kind words to him. We really appreciate your feedback and are so pleased to have you storing with us.
Kind Regards
Lana - Dual Site Manager
Avoid Magenta Storage at all cost— aggressive, misleading, and legally careless.
I was told I had 24-hour access (nowhere mentioned in the contract)—then suddenly they denied it, refused to share the recorded call where it was confirmed, and suggested that I was lying. They terminated my contract with 7 days’ notice, causing me over £5,000 in losses (emergency moving, cancelled work, travel).
Staff were aggressive and dismissive. Asking them to follow their own rules was twisted into a “threat.” They refused to investigate properly, ignored my concerns, and sent emails full of legal inaccuracies.
If you care about fairness, the security for your belongings, and professionalism—stay far away.
UPDATE in response to their reply below:
Magenta continues to speak vaguely about “policy” while refusing to acknowledge that I was explicitly told I had 24-hour access. They still won’t release the call recording that confirms this. Their refund — which they now downplay — only came after legal pressure. No apology. No accountability.
They continue to side with their rude, aggressive call center staff over their clients, claiming she acted “outside her working hours.” If that’s true, why did she answer the company’s official phone line at all? That excuse alone says everything.
This is not how a professional company behaves — and if you read their reply below, you’ll see exactly how careless and dismissive this storage company is. Their reply alone is a red flag to stay away.
18 kwietnia 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Dear Hen,
Thank you for your review. While we don’t discuss individual customer cases publicly, we’d like to clarify a few general points about our policies.
Our terms and conditions allow for immediate termination in cases involving illegal or environmentally harmful activity, or serious breaches. We also have a duty of care to protect our customers, their belongings, and the building.
This facility offers extended hours access, but not 24-hour access. This policy is in place as a preventative measure to help reduce the risk of inappropriate or unsafe activity. This is clearly communicated during the on-boarding process.
Regarding your comments about a member of our team, We’re sorry to hear you were dissatisfied, especially as our team member went out of her way to assist you outside of both your allocated access hours and her own working hours.
We’re sorry for the outcome, as we genuinely value all of our customers. However, our duty to maintain a safe and secure environment must come first, and we stand by the actions taken in line with that responsibility.
Kind Regards
Lana – Dual Site Manager
Fantastic Storage Facility – Highly Recommend!
I’m really pleased with my decision to go with Magenta. The location is incredibly convenient—easy to get to and close to the motorway—and the pricing is competitive. Moving everything in was hassle-free, thanks to the variety of trolleys available, which made transporting items of all types much easier. The onsite services, like shredding and boxes, are a great added bonus.
But my main reason for leaving this review is to highlight Helen, who set everything up for me. She has been absolutely amazing—unbelievably accommodating, going above and beyond to help and make the process smooth. She was always available when I needed assistance and was so friendly throughout.
Overall, a great storage facility with outstanding customer service. Highly recommended!
14 marca 2025
Opinia niezależna
Odpowiedź od Magenta Self Storage
Hi James
We really appreciate your lovely review and for choosing Magenta Storage Banbury! We are happy to help out during a busy time and the space enabled you to have a good sort out. We have plenty of trolleys, cages, sack and pallet trucks to make life easier and hopefully take the stress out of moving home and you were able to make good use of the covered loading bays that kept your goods dry in our very British weather!
Happy to hear you made also made use of our shredding service where important documents are shredded on site and you will receive a certificate of destruction for peace of mind shortly, be assured anything sensitive has been disposed of safely and securely.
Our fully stocked box shop has everything you need for having a sort out with all our boxes being double walled and a 20% discount for all our existing customers is a real bonus !
Kerry and i are always here to help with any questions so feel free to pop in!
Helen Tooby
Branch Manager
Doświadczenie Trustpilot
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