Have used this product before ,well pleased with total finish . Decorated bathroom airing cupboard doors & Vanity cupboard door six years ago still looks brand new and it’s washable Reason for sen... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Online product details are clear, the ordering process is also clear. The paint products arrive the following day, are securely sealed & packaged. All in all hugely helpful online service & supply. I... Zobacz więcej
Fenwick and tillbrook paint...greylag goose colour ; just painted onto bedroom wall and looks vabulous, warm undertones in a east facing room. Really thick well pigmented quality colour. Have also bo... Zobacz więcej
COLOUR MATCH RIDICULOUSLY OFF. WAS SENT OPPOSITE END OF SPECTRUM FOR OUTSIDE PAINT FOR OUTBUILDINGS. BRIGHT MINT GREEN INSTEAD OF PALE OLIVE AS DEPICTED ON WEBSITE. HAD TO RETURN THE ITEMS EVEN AFTE... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Hundreds of colours of premium designer paints and accessories from Farrow & Ball, Zoffany, Sanderson, Mylands, Designers Guild and more.
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Zjednoczone Królestwo
- luxurypaints.co.uk
4,1
Dobra
320 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A fast efficient service.
20 listopada 2022
Odpowiedź od Luxury Paints
Thank you for your feedback! We look forward to welcoming you back.
Odpowiedź od Luxury Paints
We're happy to hear you're satisfied with your order. We hope to see you back here soon!
Odpowiedź od Luxury Paints
Thank you for your feedback, we look forward to welcoming you back to Luxury Paints.
Odpowiedź od Luxury Paints
Thank you for the review, we look forward to welcoming you back.
Customer service…
I had a couple of issues with delivery - would say that these were resolved efficiently and with great customer care by Emily -
Competitive pricing too.
15 listopada 2022
Opinia niezależna
Excellent sevice. Lovely Farrow and Ball paint.
Yes, paint arrived promptly. I was pleased with the colours I chose. Everything was securely wrapped. Service was very good. No complaints at all. Paint was Farrow and Ball.
14 listopada 2022
Odpowiedź od Luxury Paints
We thank you for your kind review and are glad you love your paint. We look forward to seeing you back soon!
Odpowiedź od Luxury Paints
Thank you for your kind review, we look forward to welcoming you back.
Web site easy to use
Web site easy to use. Great selection of tester pot colours, which has enabled me to choose the correct paint colour.
19 października 2022
Odpowiedź od Luxury Paints
We thank you for using Luxury paints and look forward to welcoming you back soon.
Could not supply the required paint
Could not supply the required paint, but refunded within 24 hours. Would use again.
25 października 2022
Odpowiedź od Luxury Paints
Thank you for this honest review, we appreciate it! look forward to welcoming you back to Luxury Paints.
Great delivery and communication
7 października 2022
Odpowiedź od Luxury Paints
Thank you for your kind review, we look forward to welcoming you back to Luxury Paints!
Seamless process
Seamless process from order to delivery, which was super quick and very much appreciated.
3 października 2022
Odpowiedź od Luxury Paints
We're glad to hear you were satisfied with your order! We look forward to welcoming you back.
Unimpressed. Not in a rush to do business with you again.
Paint was delivered whilst I was out and box left out in the open by the delivery company and completely wrecked by the rain. I know you may argue “we market and sell the paint we don’t actually do the delivery”. However who makes the delivery and how they do it is something you do have control over - he who pays the piper calls the tune. Very unimpressed with the overall service.
10 października 2022
The delivery came pretty fast but was…
The delivery came pretty fast but was delivered to the wrong address. Just found the paint by coincidence.
1 października 2022
Odpowiedź od Luxury Paints
Afternoon Christian,
Having investigated this matter I can conclude that the address provided to us on the order, is the exact match to the order given to our supplier. We feel this review is inaccurate and unfair. if you wish to discuss this further our customer support email is open Monday - Friday 10am - 6pm.
Kind regards.
Good website
Good website, easy to use. Timely delivery and we’ll packed with no dented tins
10 sierpnia 2022
Odpowiedź od Luxury Paints
Afternoon Edward,
Thank you for your kind review. We look forward to welcoming you back to Luxury Paints!
Kind Regards,
Mixed quality in products - one colour amazing, one defective and problems with replacement
(This was originally a 1 star review - and Luxury Paint did eventually get me a refund on the twice defective product, I didn't have to fight particularly hard for this to be fair, but it did take a while. In the interest of transparency / speed I've put the update at the top and left the review as it was originally).
Questionable product quality, poor service.
Bought 2x ~£100 5 ltr tins of different Zoffany colours - Como Blue and Serpentine.
Serpentine went up fine looks good, but the second was full of white lumps and smelled very bad. Called for a replacement on Tuesday, they asked for pictures etc, said they'd try to get to me for Wednesday and send me the tracking number, but if not then Thursday before 12. Didn't receive tracking number. Paint didn't arrive Thursday at all. Called again. Said definitely Friday. Friday comes (incidentally, delivered but no one rang the bell so discovered paint on doorstep a while later).
When we got the replacement paint we stirred it thoroughly using drill attachment, also has lots of small white lumps but they were smaller, not as many, and didn't smell... Didn't want to book the decorator for another day so we put it up on the wall and picked the lumps out as we go. We didn't get them all out and I'm still touching it up this week.
The people I spoke to on the phone were perfectly pleasant, but not actually able to help much, and my emails during the incident and after have mostly gone unanswered. The fact the problem repeated doesn't say much for their quality assurance processes.
Ultimately a very expensive and frustrating failure between very expensive paint and under utilised handyman / decorator that I had to pay.
13 września 2022
Odpowiedź od Luxury Paints
Afternoon,
We're sorry to hear you were unsatisfied with your paint order.
Whilst we take every action possible to provide great customer support and service. As stated on the website "we are not responsible for the conditions that the products arrive in" whilst this is true, we weren't satisfied that you had received a paint that didn't meet our standards. After discussing our displeasing experience with the paint supplier a replacement was sent to you that week.
After taking all necessary actions to resolve this for you, it was ultimately unfortunate and we apologise on the suppliers behalf. Hopefully you are now satisfied after having resolved this issue with my colleague, please let us know if there's anything else we can help you with.
Kind regards,
Odpowiedź od Luxury Paints
Afternoon Rachel,
Thank you for your kind review, we look forward to welcoming you back at Luxury Paints.
Kind regards,
Great service
My sample arrived super quick and nicely packaged. Paint quality is excellent.
15 września 2022
Odpowiedź od Luxury Paints
Afternoon Angela,
We're pleased to hear of your positive experience shopping with Luxury Paints, thank you for your kind review.
We look forward to welcoming you back.
Kind Regards,
Odpowiedź od Luxury Paints
Afternoon,
Thank you for your kind review, we look forward to welcoming you back to Luxury Paints soon!
Kind regards,
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