Luxsy Jewels Recenzje 

Odpowiedź od Luxsy Jewels

Zaktualizowano 6 maj 2026

Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.

Odpowiedź od Luxsy Jewels

19 kwi 2026

Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)

Odpowiedź od Luxsy Jewels

19 kwi 2026

Hello Phil,

Thanks for the lovely review.

It means a lot that you loved our product and that you ordered.

Really appreciate it.

Thank you

Odpowiedź od Luxsy Jewels

19 kwi 2026

Hello Naomi,

First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.

We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.

We fulfilled our promise and you received a great offer for her birthday.

Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.

Odpowiedź od Luxsy Jewels

Zaktualizowano 6 mar 2026

Hello Julie,

We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.

During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.

Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.

Your review gives the impression that there was no communication or that we did not keep you informed throughout.

We feel this does not reflect the steps we took to address your concern promptly and professionally.

Odpowiedź od Luxsy Jewels

27 lut 2026

Hello, your order has already been delivered. Please reply to our email confirming delivery.

Thanks.

Odpowiedź od Luxsy Jewels

6 lut 2026

Hey Samiha,

Thanks for the time to write us a lovely review.

Really appreciate it :)

Odpowiedź od Luxsy Jewels

20 sty 2026

Hello Steph,

Thank you for your feedback, and we’re sorry for the disappointment caused. We understand how frustrating this was, especially as the item was intended as a gift.

We take responsibility for the item appearing as available when it had just gone out of stock. Once this was identified, we contacted you to explain the situation and offered alternative options. As these were not suitable for you a full refund was processed. We were willing to cover the next day delivery cost for you.

Regarding the 10% first-time discount, this is generated by entering an email address when you are prompted for the discount upon arrival to our website, which provides a unique code to apply. You did not apply for it and still went ahead and completed your order. We would’ve applied the 10% discount if you chosen an alternative product. However a full refund was given as you didn’t want an alternative.

We appreciate your feedback and regret that your experience did not meet expectations. We have taken this on board and will do better for our customers.

Thank you.