LUXE SUPPLIES Recenzje 

90
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered the premium Ambience board for 85” tv and although you can only really see approx 200mm around the TV the product finish looks great. I have it backlit with LED strip and in all honesty cou... Zobacz więcej

Oceniono na 5 z 5

The product is amazing. Such great quality and exactly how it looks online. My joiner commented on how great the quality was. Compared to other quotes it’s beyond reasonable. I am thrilled with the... Zobacz więcej

Oceniono na 5 z 5

Absolutely stunning media wall. I did email Luxe supplies after I believed my order to be late. However, after a fast response, I realised it was my mistake and the delivery was then made with in t... Zobacz więcej

Oceniono na 5 z 5

Ordered tv backboard and fire unit in the wrong size, went straight on to online chat and was sorted within mins. Timescales for delivery were as described. Backboard had a slight chip in it when it a... Zobacz więcej

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Napisane przez firmę

The home improvement retailer you can trust. Customer satisfaction is the standard we hold ourselves to - from your first enquiry to the moment your project is complete.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 72

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

From start to finish the team was…

From start to finish the team was fabulous
From helping me to buy all the correct things I needed to create my TV wall .
Communication was absolutely amazing Lewis was always quick to reply to my emails
I was putting up the wall panels ,TV board and fire myself with a friend,
Lewis was great in giving advice on where to start ,I had a small problem with my tv board again Lewis sorted this out via email within a very short time of me emailing.
The white chromix panels, TV board and fire is absolutely stunning,
I have, and will recommend Luxe Supplies .Amazing service,

14 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Great quality and service

Great quality floating unit with fireplace, perfectly complements our media wall. Delivered with great care and on time. Good communication from the senior director and team too.

7 listopada 2025
Oceniono na 5 z 5

Perfect backboard

We found exactly the right backboard for our media wall and it was easy to order online.
The company kept us informed on the expected delivery date.
The delivery company had a fairly good tracking system, and it was delivered safe and carefully.
Our backboard was very well packaged and was perfect for the job.

4 grudnia 2025
Oceniono na 5 z 5

Had a great experience with Luxe…

Had a great experience with Luxe supplies. The product itself is top quality. Beautiful and really sturdy. Was delivered exactly when they said it would be delivered, and was kept updated throughout the day. Any emails I sent were answered in the same day. Would highly recommended

3 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

5 star ⭐️⭐️⭐️⭐️⭐️

I would highly recommend Luxe Supplies. I purchased a 2.4 metre floating unit, panelling & tv back board in white chromix and it is absolutely perfect! Lewis responded to my emails quickly, delivered items in time frame and also made sure i had them before i had joiners booked in to fit! Not to mentioned they were cheaper than other places! Thanks again Lewis, really impressed 👏🏻!

17 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Lovely unit and backboard

The only wee thing for me was an automated reply when I ordered, however, when I did contact I had a timely reply from a lovely person who provided reassurance my order was received with an approximate time frame in which it would be delivered, lovely item when it arrived, just exactly what I ordered, thank you

11 listopada 2025
Oceniono na 5 z 5

Great quality board as described

Great quality board as described , excellent service - when I was away when the delivery was scheduled, easy to contact and ask if they could hang on to it until I was back , everything was done as requested. Highly recommended.

16 października 2025
Oceniono na 3 z 5

Ordering was nice and easy but delivery…

Ordering was nice and easy but delivery was a lot longer than expected and very unreliable.

4 października 2025
Logo LUXE SUPPLIES

Odpowiedź od LUXE SUPPLIES

Hi Matthew,

That's a fair review - we are currently implementing some changes to bring down our lead times during busy periods and are switching to a bigger name courier that will do a better job of keeping our customers informed. I'm glad you were happy with the ordering process and products despite the longer wait. Thanks again for your order.

Kind regards,
Lewis

Oceniono na 5 z 5

Simple

Luxe supplies was easy to navigate around, easy to find what i was looking for.

Very quick and simple purchase. Definitely will use again.

10 września 2025
Oceniono na 5 z 5

Fast shipping

Fast shipping, friendly service, and great easy to install products. Our media wall has transformed our room completely.
Highly recommend!

3 września 2025
Opinia niezależna
Oceniono na 1 z 5

Unreliable, unprofessional

I ordered TV backboard on Aug 7, before I ordered I called them and told them I need this before 27th of August and I was assured they would deliver in 2weeks. As we are speaking I am yet to recieve my order, the joiner I struggled to get because of timeframe and urgency of work has arrived, there is no tv backboard anywhere.
Luxe supplies are the most UNRELIABLE in the market. There is a reason they don't have reviews on their site, run away from them.

2 września 2025
Opinia niezależna
Logo LUXE SUPPLIES

Odpowiedź od LUXE SUPPLIES

Hi Elizabeth,

Your order arrived an hour after you left this review, which you did know beforehand because you confirmed the delivery slot with the courier the day prior. However, you are correct - your order was late. We aim to deliver made-to-order products within 7 - 10 working days and yours took 19 which is totally unacceptable on our part.

Unfortunately, we did have delays and a large backlog during this period which I contacted you personally to inform you of. I explained the reasons and offered my apologies. This was when you told me you needed delivery by the 30th (not 27th) of August as you had a joiner booked in. I told you we would do our best but couldn't confirm until your delivery slot was scheduled and you should consider rescheduling your joiner to avoid any disappointment. We booked your order in for collection on Friday 29th with delivery Saturday 30th but, unfortunately, the couriers were delayed in traffic and didn't arrive until we were closed meaning your order couldn't be collected until Monday 1st with delivery Tuesday 2nd.

I agree that you didn't receive 5* service but I done my best to keep you informed and make amends. I offered to refund your delivery charge for the inconvenience caused however you ignored all my correspondence after August 29th and instead left this review.

We aren't always perfect but we are honest and do our best to make things right whenever they go wrong. I hope that now you've received your order and (hopefully) had it fitted you may reconsider your 1* review and consider shopping with us again in the future.

Regards,
Lewis

Oceniono na 5 z 5

Fantastic product

Fantastic product. Can't praise the company high enough.
2nd to none after sales and great easy communication.
Will definitely use them again

21 sierpnia 2025

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