3 weeks and my items haven't shipped No response from CS by email or on social. I'm in the US so I can't easily contact by phone or message. I've never had a customer experience like this in my li... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I left overnight Eternal eye patches . It was really easy to stay all night because I didn’t felt any uncomfortable feeling or annoying feeling while sleeping . Easy to apply too. No redness or irr... Zobacz więcej
Total game changer, I tried the Revive anti-aging Non-surgical Solution for Deep Forehead Lines & Smile Wrinkles. I've never tried a product like it before and was curious, I could see visible result... Zobacz więcej
My intense pulsed light wrinkle reducing instrument ES -1081 arrived today, thank you, the instructions are awful, I am 73 years old and thought I would treat myself and improve my wrinkles, milia an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Award Winning Skincare
Dane kontaktowe
Chiswick Business Park, Building 3 566 High Road, W4 5YA, London, Zjednoczone Królestwo
- +44 20 8899 7478
- info@lunamicrocare.com
- lunamicrocare.com
3,7
Średnia
60 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Not seeing any difference and my under…
Not seeing any difference and my under eyes look puffy
30 kwietnia 2024
Odpowiedź od Luna MicroCare
Dear Alison,
We’re sorry to hear about your experience with our product. Your satisfaction is our top priority, and we understand the frustration when the expected results aren't met.
Please note that like our clinical trials suggest, you need 4 weeks of consistent use to get desired results.
We're committed to ensuring that our customers are delighted with their purchases. Please reach out to our customer support team at info@lunamicrocare.com so we can assist you further.
We appreciate your feedback, which helps us improve our products and services.
Kind regards,
Team Luna
Extremely disappointed with the size of…
Extremely disappointed with the size of the patches. Will not order again.
30 kwietnia 2024
Odpowiedź od Luna MicroCare
Dear Brenda,
We're sorry to hear about your disappointment regarding the size of the patches. Please note that the dimensions of the patches are clearly displayed in the images on our website. Additionally, it's worth mentioning that once the patch is applied, it will affect an area three times larger than the application point.
Thank you for bringing this to our attention. We value your feedback and are here to assist you further if needed.
Best regards,
Team Luna
Spot Clarifying Flawless Kit is easy to…
Spot Clarifying Flawless Kit is easy to use and effective. I had a big painful spot on my nose.
First, I cleaned my skin with the cleanser - swab provided and applied patch directly to the spot.
In just two hours, the self-dissolving micro-cones start working.
Pain and redness are gone. Really impressed. It's quick, effective, and really works wonders! Highly recommend!
7 maja 2024
Opinia niezależna
A fast and efficient resolution
There was a little hick up with the delivery, but Lunamicrocare were incredible. Very fast communication on both email support and the instagram business chat. The problem was resolved fast and efficiently and I really felt that they too a very personal approach. The products are expensive but the forehead patches worked a treat. Will be ordering again.
21 kwietnia 2024
Odpowiedź od Luna MicroCare
Dear Polina,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
Our team takes great pride in offering a personalised approach to customer care, and it's heartening to hear that you felt this during your interaction with us.
It's amazing to hear that our forehead patches worked wonders for you!
Thank you for your support, and we look forward to serving you again in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Warm regards,
Team Luna
Brilliant
Brilliant!
Products are high quality, and they actually work!
Will definitely be using again and again.
Delivery was fast also.
15 kwietnia 2024
Odpowiedź od Luna MicroCare
Hello,
Thank you so much for your brilliant feedback! We’re thrilled to hear that you’re enjoying our high-quality products and seeing real results.
It’s also great to know that our fast delivery met your expectations. Your satisfaction is our top priority, and we’re so glad we could provide a positive experience.
We’re excited to continue being a part of your skincare routine! If you ever have any questions or want to share more about your experience, don’t hesitate to reach out.
Warm regards,
The Luna Microcare Team
Really high quality products
Really high quality products, the Flawless patches worked well at drying out some cystic acne that popped up on my cheek. I haven't yet seen a huge difference with the lessening of pigmentation from the Enlighten and Luminous but I will continue to use and look forward to seeing the results over time.
19 kwietnia 2024
Opinia niezależna
Items arrived quickly as promised
Items arrived quickly as promised. Sadly haven’t had a chance tiguse thenbueg but will do today.
27 marca 2024
Odpowiedź od Luna MicroCare
Hello,
Thank you for sharing your experience with us! We’re so glad to hear that your items arrived quickly and as promised.
We’re excited for you to start using them, and we can’t wait to hear about your results! If you have any questions or need assistance as you begin, don’t hesitate to reach out—we’re here to help.
Thank you again for choosing Luna Microcare, and we hope you enjoy your products!
Warm regards,
The Luna Microcare Team
I recently had the pleasure of trying…
I recently had the pleasure of trying Luna MicroCare's skincare products, including their Flawless Micro Channel acne patches and Rossa mask. I was impressed by their effectiveness and the noticeable results they delivered. Not only are the products cruelty-free and vegan, but they also utilize innovative technology that left my skin feeling refreshed and rejuvenated. I highly recommend Luna MicroCare to anyone looking for high-quality skincare solutions.
27 stycznia 2024
Opinia niezależna
So effective 🤩🤩
Loved the products! Acne set really dried out my spots! Will definitely repurchase
10 marca 2024
Opinia niezależna
Amazing products and great customer…
Amazing products and great customer service! A very happy customer.
28 marca 2024
Opinia niezależna
I really loved the face masks
I really loved the face masks, my skin is looking really smooth and hydrated.
28 marca 2024
Opinia niezależna
I really enjoyed the products from…
I really enjoyed the products from Luna.
I applied patches under my eyes at night because in the morning I look very tired, in the morning my eyes look fresh. and shining in it just once. I am delighted with the products. I recommend 😍😍😍😍
24 marca 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Hello,
Thank you so much for your wonderful feedback and recommendation! We’re absolutely thrilled to hear that you’re delighted with our patches and that they’ve helped your eyes look fresh and radiant in the morning.
Our goal is to provide effective, easy-to-use solutions for your skincare needs, and it makes us so happy to know we’ve made a positive impact on your routine. With continued use, we’re confident you’ll continue to see even more amazing results.
Your kind words and recommendation mean the world to us. Please don’t hesitate to reach out if you have any questions or want to share more about your experience.
Warm regards,
The Luna Microcare Team
Great results but lasted only an hour…
The under eye patches are amazing. Fine lines almost disappeared overnight! I was so happy until they came back only after an hour or two… I will continue to use them for a few more weeks to see what happens.
25 stycznia 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Hello,
We hope you’re doing well. First of all, thank you for sharing your positive experience and feedback about our product.
To achieve the most effective results with our microneedle under-eye patches, we recommend a consistent 4-week usage. Ideally, you should use them once a week for at least 2 hours. For even better results, you can leave them on overnight. Since facial muscles are relaxed during sleep, the microneedles can dissolve beneath the skin more effectively and deliver optimal benefits.
We are eagerly looking forward to hearing about your results! Please don’t hesitate to share your experience with us; your feedback is incredibly valuable.
Warm regards,
Great product!
I met the Luna product in Cyprus. It was the most effective product I used in skin care, especially during the covid period. I have been using it regularly for about three years and I have not seen any side effects. It is quite simple to use. The effect it leaves especially under the eyes and around them is excellent. I strongly recommend it.
19 stycznia 2024
Opinia niezależna
Amazing product range
I know the company and the product range from the beginning and as a sensitive skin person i really love how delicate and effective they are.
Myself also my patients all love the Luna patches and the Rossa rose masks especially.
Strongly recommend as they are unique and amazingly effective for your skin.
16 stycznia 2024
Opinia niezależna
I use the product for 2 weeks and I…
I use the product for 2 weeks and I already see changes . It’s amazing I love it !!
3 stycznia 2024
Amazing product
My husband bought these eye patches for me. They were just amazing
15 grudnia 2023
Opinia niezależna
Great products
I love the eye patches from Luna Microcare. I don't have dark circles, but I have tired looking eyes sometimes and these really help my eyes look refreshed. I'm too afraid to get a treatment under the eyes so this really helped smooth out the wrinkles.
15 grudnia 2023
Opinia niezależna
Odpowiedź od Luna MicroCare
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying our eye patches and that they’ve been helping your eyes look refreshed and smooth.
We’d also like to highlight that our product is clinically proven to deliver visible improvements to the delicate under-eye area. Using advanced microneedle technology, our patches are designed to target fine lines and tired-looking skin effectively, providing professional-level results without the need for invasive treatments.
Your trust and satisfaction are incredibly important to us, and we’re so happy to be part of your skincare journey. If you have any questions or want to share more about your experience, please don’t hesitate to reach out.
Warm regards,
The Luna Microcare Team
The results are OK after use but after…
The results are OK after use but after a few hours, the fewan line comes back I full mode.
26 września 2023
Odpowiedź od Luna MicroCare
Dear Hanipha,
Thank you for taking the time to share your experience with our product. We're glad to hear that you saw initial positive results, but we're concerned that the effect was not as long-lasting as you expected.
We aim for every customer to be completely satisfied with their purchase, and it seems we have an opportunity to do better in your case. We would love the chance to understand more about your experience and see how we might improve it. Could you please contact us directly at info@lunamicrocare.com ? We're committed to ensuring the quality of our products and we'd like to discuss a possible solution that will work for you.
Your feedback is invaluable to us and helps us to improve our products and services. We look forward to hearing from you and hope to resolve this to your satisfaction.
Warm regards,
Team Luna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.