3 weeks and my items haven't shipped No response from CS by email or on social. I'm in the US so I can't easily contact by phone or message. I've never had a customer experience like this in my li... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I left overnight Eternal eye patches . It was really easy to stay all night because I didn’t felt any uncomfortable feeling or annoying feeling while sleeping . Easy to apply too. No redness or irr... Zobacz więcej
Total game changer, I tried the Revive anti-aging Non-surgical Solution for Deep Forehead Lines & Smile Wrinkles. I've never tried a product like it before and was curious, I could see visible result... Zobacz więcej
My intense pulsed light wrinkle reducing instrument ES -1081 arrived today, thank you, the instructions are awful, I am 73 years old and thought I would treat myself and improve my wrinkles, milia an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Award Winning Skincare
Dane kontaktowe
Chiswick Business Park, Building 3 566 High Road, W4 5YA, London, Zjednoczone Królestwo
- +44 20 8899 7478
- info@lunamicrocare.com
- lunamicrocare.com
3,7
Średnia
60 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Advice please
My intense pulsed light wrinkle reducing instrument ES -1081 arrived today, thank you, the instructions are awful, I am 73 years old and thought I would treat myself and improve my wrinkles, milia and broken veins. I have no idea what potions and lotions to use with it and what colour and for how long and how often. I am excited to use it and hopefully see good results, kind regards Mollie Virtue
30 grudnia 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Dear Tessa,
Thank you for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you were satisfied with the quick delivery, thoughtful packaging, and the quality of our product.
At Luna Microcare, we strive to provide a seamless and delightful experience for our customers, and your feedback reassures us that we’re on the right track. Your support means the world to us, and we’re here for you whenever you need us.
Looking forward to serving you again soon!
Warm regards,
Luna Microcare Team
Despite ordering and paying in full at…
Despite ordering and paying in full at the beginning of November I have still not received the 2 items that I ordered. Contact customer services twice not by email and have received no response or the items I ordered! Very poor service. I would like an update or a full refund!
25 listopada 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Dear Guest,
Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience caused.
We would like to clarify that the Luminance product you ordered is currently available on pre-order, which was clearly stated both on our website and during the checkout process at the time of your purchase. This means the item will be shipped as soon as it becomes available.
To assist you further and provide an accurate update, we kindly request you to share your order number with us. Once we have this information, we can check the status of your order and address your concerns promptly.
Thank you for your understanding and patience. We are committed to ensuring a positive experience and look forward to resolving this matter for you.
Kind regards,
Luan Microcare Team
Wow I used the eternal under eye micro…
Wow I used the eternal under eye micro needle patches last night. Took them off and the difference was amazing. My fine lines and wrinkles was gone. They was nice and comfortable to sleep in , put on and remove
14 listopada 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Dear Gemma,
Thank you so much for sharing your wonderful experience with our Eternal Under Eye Micro Needle Patches! 🌟 We’re absolutely thrilled to hear that you noticed such amazing results and found them comfortable to use.
Your satisfaction means the world to us 💖, and it’s feedback like yours that inspires us to continue creating products that make a difference. If you ever have any questions or need recommendations for other products, please don’t hesitate to reach out—we’d love to assist you! 🛍️✨
Thank you once again for your kind words and support. We’re so grateful to have you as part of our community. 🌸
Kind regards,
Excellent service
Excellent service. Love the patches. Thank you for the freebies. I can’t wait for the flawless patches to be back in stock.
28 października 2024
Odpowiedź od Luna MicroCare
Dear Rebecca,
Thank you so much for your wonderful review! We’re delighted to hear that you love the patches and are happy with our service. Your satisfaction is our top priority, and it’s always a joy to know we’ve met your expectations.
We’re also thrilled you enjoyed the freebies! As for the Flawless Patches, we’re working hard to restock them as soon as possible. Keep an eye on our website and social media channels for updates—we can’t wait to have them back for you.
Thank you again for your support and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Highly recommend
The face masks and patches are amazinf. My skin feels and looks better as a result.
15 sierpnia 2024
Odpowiedź od Luna MicroCare
Dear Phillippa,
Thank you so much for sharing your experience with our face masks and patches! We’re thrilled to hear that they’ve made such a positive difference for your skin, leaving it feeling and looking better.
Your feedback means the world to us and motivates us to continue creating products that deliver real results. If you have any questions or need recommendations for other products, please don’t hesitate to reach out—we’d love to assist you!
Thank you again for your kind words and support. We’re so grateful to have you as part of our community.
Kind regards,
Amazing face mask!
Amazing face mask! I tried it with my beautician and ordered it for myself, too! Fantastic results - my skin feels youthful, hydrated and tight.
27 sierpnia 2024
Odpowiedź od Luna MicroCare
Hello,
Thank you for your glowing review! We’re thrilled to hear that you had such a fantastic experience with our face mask and even decided to bring it into your own skincare routine.
It’s wonderful to know that it left your skin feeling youthful, hydrated, and tight—exactly the results we aim to deliver. Your satisfaction and confidence in our product mean so much to us.
If you have any questions or want to share more about your experience, we’d love to hear from you. Thank you for choosing Luna Microcare for your skincare needs!
Warm regards,
The Luna Microcare Team
Order never arrived
**UPDATE**
Not a scam, after days of very poor communication with customer service it has arrived. Hopefully the products will be worth all the stress this caused.
I have placed my order about a week ago and still haven't received it, furthermore, according to royal mail tracking number they have neither received the package. I have written a few emails enquiring about my order and attempted to call the company but received no response whatsoever. I am starting to doubt it's not a scam.
20 sierpnia 2024
Fantastic products
Fantastic products. I have been using Eternal patches for quite some time now and they visibly reduce my fine lines, so much so that I actually cancelled my Botox appointment this month. Really recommend this product for a mature skin.
I have also bought their Flawless patches for my teenage son to combat acne and he is loving it.
Really good products. Totally recommend it.
22 sierpnia 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Dear Agi,
Thank you so much for your wonderful feedback!
We're thrilled to hear that the Eternal Patches have made such a noticeable difference for your skin, and it's great to know they've helped you skip that Botox appointment! We're also glad to hear that the Flawless Patches are working well for your son’s acne.
Your recommendation means a lot to us, and we're grateful for your support. If you ever have any questions or need assistance, don't hesitate to reach out.
Kind regards,
Team Luna x
I feel really duped by this company
I feel really duped by this company. £140 purchase only to find the 8 eye patches weren’t 8 sets… 4 sets. Not clear and not cool, wouldn’t have purchased.
The eye patch is also very underwhelming and I will be looking into the 60 day money back guarantee.
15 sierpnia 2024
Odpowiedź od Luna MicroCare
Hi Sophie,
Thank you for your review!
We’re sorry to hear that you’re feeling frustrated, and we’d like to assist you as best as we can. To clarify, the gift set you purchased includes 4 pairs of Eternal patches and 4 sets of Revive patches, which may have caused some confusion.
Additionally, we do not offer a 60-day money-back guarantee, but we are more than happy to help resolve any concerns you have with your purchase. Please let us know how you’d like to proceed.
Kind regards
Not value for money
Delivery of product was efficient. I was expecting for the price of £30 to receive more than 2 mouth strips & 1 forhead strip in the pack. Kept them on overnight and when I removed them in the morning, the skin around my mouth area was dry and flaky. Won't be purchasing again I'm afraid.
1 sierpnia 2024
Odpowiedź od Luna MicroCare
Thank you for sharing your experience with us.
We're pleased to hear the delivery went smoothly, but we’re sorry that the product didn’t meet your expectations. Your feedback regarding both the product quantity and the effect on your skin is valuable, and we’ll be sure to pass this along to our team for review.
If there’s anything we can do to assist or address your concerns further, please don’t hesitate to let us know.
Kind regards
Odpowiedź od Luna MicroCare
Hello,
Thank you so much for your fantastic feedback! We’re delighted to hear that you’re impressed with our products, found the information helpful, and experienced swift service.
Providing top-notch quality and excellent customer experience is what we strive for, so it’s incredibly rewarding to know we met your expectations.
If there’s anything else we can do for you or if you’d like to share more about your experience, please don’t hesitate to get in touch. We look forward to serving you again!
Warm regards,
The Luna Microcare Team
Patches stuck well felt good and…
Patches stuck well felt good and comfortable stayed in place. Skin look plumped up and hydrated the next morning loved the effect. Would wear them every night if I could afford to. Did think they were reusable but not only down side but effects so far have lasted a few days so I guess I will use them now and again.
30 lipca 2024
Odpowiedź od Luna MicroCare
Hello,
Thank you for your wonderful feedback! We’re so happy to hear that you loved the effect of our patches and found them comfortable to use. It’s great to know they left your skin looking plumped and hydrated—exactly what we aim for!
We understand your wish for reusability, and while the patches are designed for single use to ensure the highest level of hygiene and effectiveness, we’re thrilled that the results have lasted for several days. Using them occasionally as a treat for your skin is a fantastic approach!
Your satisfaction and insights mean the world to us. If there’s anything we can help with or if you’d like more tips on how to get the most out of our products, please don’t hesitate to reach out.
Warm regards,
The Luna Microcare Team
I followed all instructions an removed…
I followed all instructions an removed patches in morning I did notice a difference straight away an was amazed at results but then within the hour the results were gone an there was no change of fine line disappearing at all
21 lipca 2024
Odpowiedź od Luna MicroCare
Dear Jacqueline,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any disappointment you experienced with our product.
We’re glad to hear that you initially noticed positive results after using the patches. However, we understand your frustration with the results not being long-lasting. Our products are designed to provide both immediate and cumulative benefits, and it’s important to use them consistently as part of your skincare routine for the best results over time.
We recommend continuing to use the patches as directed, as consistent application is key to achieving and maintaining the desired outcome. Fine lines and other signs of aging often require ongoing treatment to see significant and lasting improvements.
If you have any questions or need further guidance on how to maximise the benefits of our product, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure you have the best possible experience with our products.
Thank you for your understanding and for being a valued customer.
Kind regards,
Luna Microcare Customer Support Team
I have been using the Flawless Patches…
I have been using the Flawless Patches and Wow! I didn’t expect to feel such relief straight away but skin has calmed and the redness went really quickly.
29 czerwca 2024
Opinia niezależna
You must have Flawless patches in your beauty bag
I’ve been using Luna Microcare products for two months, and I can say confidently that it’s now one of my favorite brands. I tried the variations of products including Flawless and Eternal that worked so great on my skin.
I’m particularly impressed by Flawless acne patches. Once a month I break on the chin, and these patches have been a lifesaver. Especially if I know that I have an important event the next day, I just use the patch over night. It works equally great leaving the patch for a couple of hours or overnight.
I recommend this brand to everyone who wants to have a salon experience care at home.
20 maja 2024
Opinia niezależna
Total game changer
Total game changer, I tried the Revive anti-aging Non-surgical Solution for Deep Forehead Lines & Smile Wrinkles.
I've never tried a product like it before and was curious, I could see visible results after the first time I used it ! A definite improvement in my fine lines and wrinkles. My skin felt plumper. Very happy with the results.
14 maja 2024
Opinia niezależna
Despairing of my skin until used this…
Despairing of my skin but this product was amazing - after one day of treatment my skin was significantly better and has continued to improve. Just wish the package was bigger.
16 maja 2024
Odpowiedź od Luna MicroCare
Hello,
Thank you so much for sharing your experience! We’re thrilled to hear that our product has made such a positive difference for your skin in such a short time. It’s incredibly rewarding to know that you’ve seen significant improvements and continue to benefit from using it.
We also appreciate your feedback about the packaging. Customer insights like yours help us improve, and we’ll definitely take this into consideration as we continue to develop our products.
Thank you for trusting Luna Microcare for your skincare needs. If there’s anything else we can do for you, don’t hesitate to reach out!
Warm regards,
The Luna Microcare Team
Discovering Luna's pimple patches has…
Discovering Luna's pimple patches has been an absolute game-changer for my skincare routine! These little wonders have become my go-to solution whenever a pesky blemish decides to make an appearance. Not only are they incredibly effective at targeting and minimizing pimples overnight, but they also work wonders in reducing redness and inflammation. I love how discreet and comfortable they are to wear, allowing me to go about my day with confidence while they work their magic.
16 maja 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Dear Pilar,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying our pimple patches! Your satisfaction is our top priority, and your feedback encourages us to keep striving for excellence.
Thank you for choosing Luna Microcare and for sharing your experience. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Team Luna
Love the flawless patch kit and revive…
Love the flawless patch kit and revive kit! The flawless patch made a huge reduction in my stubborn spot and the Révive kit is great on my fine lines making them far less noticeable just after one use! Can’t wait to keep using them
13 maja 2024
Opinia niezależna
Odpowiedź od Luna MicroCare
Hi Caitlin,
Thank you for your fantastic review! We’re thrilled to hear that you love our Flawless and Revive.
We meticulously design all of our products with a focus on achieving optimal effectiveness. We're so happy to hear that Flawless and Revive are delivering exceptional results for you! We're excited for you to continue experiencing the benefits of our products.
If you have any questions or need further assistance, please feel free to reach out.
Thank you for choosing us for your skincare needs!
Best regards,
Team Luna
Doświadczenie Trustpilot
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