Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was... Zobacz więcej
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.
Informacje dotyczące firmy
- Sklep meblowy
- Sklep z meblami do sypialni
- Sklep z meblami do salonu
- Sklep z materacami
- Sklep z meblami zewnętrznymi
- Sklep z sofami
Napisane przez firmę
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Dane kontaktowe
Walnut Hill Lane 2945, 108, 75229, Dallas, Texas, Stany Zjednoczone
- +1 832-900-3800
3,9
Dobra
17 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 55% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Avoid at all costs
Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.
28 maja 2026
Opinia niezależna
Odpowiedź od Luna Furniture - Dallas
Dear customer,
Thank you for sharing your feedback. We are sorry to hear about your experience, but we were unable to locate any order under the name associated with this review.
At Luna Furniture, items marked as In Stock are normally processed as quickly as possible, and we always aim to provide clear updates regarding shipping and delivery timelines. If there has been any confusion or delay, we would genuinely like the opportunity to review the case and assist you properly.
Please contact us with your order number or the email address used at checkout so our team can investigate this immediately. If a cancellation request has already been submitted, we will also be happy to confirm the current status for you.
We take accusations such as “scam website” very seriously. Luna Furniture is a legitimate business, and our goal is always to resolve customer concerns fairly and professionally.
Kind regards,
Luna Furniture Customer Support
The fact that it came with a light on…
The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!
7 kwietnia 2026
Opinia niezależna
My whole experience was great!
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
21 marca 2026
Opinia niezależna
Excellent Service
Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!
6 marca 2026
Opinia niezależna
Love my New Sofa!
It's so pretty and comfortable! Also came sooner than expected. It was backordered and wasn't supposed to come for at least a week and a half. Love it. The bed is nice, and love the size. The sofa is heavy and sturdy. They brought it in and it was a bit tough but so happy. Thank you!
3 lutego 2026
Opinia niezależna
3 weeks and still no delivery
It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!
2 lutego 2026
Opinia niezależna
Prompt delivery far exceeded my…
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.
17 stycznia 2026
Opinia niezależna
Arrived sooner than expected
Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands
9 stycznia 2026
Opinia niezależna
Excellent customer service
Great product, easy ordering product , and excellent customer service
8 grudnia 2025
Opinia niezależna
These people are liars
These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Luna Furniture - Dallas
Hi Tim,
We’re truly sorry for the frustration and inconvenience this situation caused, especially being told to expect delivery and then receiving an updated timeframe. We completely understand why you feel upset, and we want to clarify what happened as transparently as possible.
As soon as your order was placed, it was submitted to the manufacturer/vendor immediately, and the vendor confirmed the order was received and in process. The 3-week timeframe we shared was based on the ETA provided to us by the vendor at that time, and that is the same ETA we communicated to you.
Unfortunately, after the order was already in progress, the vendor revised the ETA to a later date due to inventory/production scheduling changes on their end. The moment we received the updated information, we reached out right away to keep you informed because we agree that delays should never be a surprise.
Again, we sincerely apologize for the disappointment and the disruption this caused. We appreciate you sharing your experience, and we’d like the chance to resolve this in a fair and respectful way.
Luna Furniture Support Team
Thank you for arriving on time
Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.
25 listopada 2025
Opinia niezależna
I purchased a 3 drawer file cabinet…
I purchased a 3 drawer file cabinet from Luna Furniture, which arrived within 5 business days. The quality of the product is excellent and I am quite happy with the service as well.
4 listopada 2025
Opinia niezależna
Was very good furniture at a great…
Was very good furniture at a great price, and was delivered and set up fast and very professionally!
11 listopada 2025
Opinia niezależna
Great product at the best price…
Great product at the best price available anywhere. Excellent communications and courteous delivery drivers. All around great experience.
2 listopada 2025
Opinia niezależna
What an amazing experience with Luna…
What an amazing experience with Luna furniture. 100% recommended
9 sierpnia 2025
Opinia niezależna
The delivery was swift and the…
The delivery was swift and the furniture is high quality! I love it and so does my family :)
23 czerwca 2025
Opinia niezależna
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