"I returned my Lumos helmet. DHL confirmed delivery, but after receiving it, Lumos stopped responding to my emails. Very disappointing customer service."No ANSWER ON MULTIPLE EMAIL, ALSO THEIR PHONE... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Talk about customer service!! I was looking for a possible repair for the module on an e-helmet. They responded within a day, asked for some trouble shooting info and confirmed the failure. Replaced t... Zobacz więcej
I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail end... Zobacz więcej
I've bought 6 helmets, 8 lights, and a bunch of accessories from Lumos, and they've always stood behind their product. Any time I've had an issue, I've sent a video in, and they've replaced the p... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Dane kontaktowe
North Market Boulevard 1625, 95834, Sacramento, Stany Zjednoczone
- info@lumoshelmet.co
- lumoshelmet.co
3,7
Średnia
424 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very kind Communication and service
Unfortunately it doesn’t fit me but the return was smooth and the Communication during the process was very kind and valuable.
Can absolutely recommend the experience even though my head is a „wrong“ one for the fitting.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Klaus,
Thanks for your feedback! We're sorry the helmet didn't fit, but we're glad the return process went smoothly. Your recommendation means a lot to us. If you have any questions, feel free to reach out. Thank you for considering us!
Isn't that what it's all about? Offering active and sincere help when customers face problems?
I had been using a helmet for a very long time when I encountered issues with its LED and firmware, and proceeded to consult customer service (I didn't have high expectations since the warranty period had ended). However, they actively responded to the inconvenience, assisted me, and eventually, all issues were resolved to my satisfaction.
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Youchul,
Absolutely! Offering active and sincere help when customers face problems is indeed what it's all about. We're glad we could assist you. If you ever need further assistance in the future, don't hesitate to reach out. Thank you for choosing Lumos!
A helmet that combines it all!
I have the Lumos Matrix helmet since 2021 and I totally love it! I’m often stopped by car drivers and pedestrians to ask where I got it.
What’s extremely handy are of course the blinkers with the remote as well as the breaking signals. If somebody is interested in a good helmet that combines everything, from safety to looks and usability, you don’t need to look any further!
1 listopada 2023
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Elena,
Thank you for sharing your experience, Elena! We're thrilled you love your Lumos Matrix helmet. It's great to hear it combines safety, style, and functionality so well. Happy riding with Lumos!
Lumos customer support works very well…
Lumos customer support works very well on the email messaging platform. After exhausting worthwhile efforts to resolve the problem I was having with the helmet Lumos decided to send me a replacement. The only suggestion I have is that while Lumos was diligently working to replace my helmet and get it shipped to me I didn't know what the status was until I was asked if it had arrived. Perhaps a status update will serve everyone involved well.
31 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Mark
Thank you for your feedback! We're pleased we could assist you via email and provide a replacement helmet. Your suggestion about providing status updates during the replacement process is valuable, and we'll definitely take it into consideration to improve our service. If you have any further questions or concerns, please don't hesitate to reach out. Thanks for choosing Lumos!
JUST WOW!!!!! :-)
I have to say the team at Lumos is fabulous. Thier assistance and speedy resolution with my issue was very quick. I love the new design and color of my helmet. Amazing work! Thank you.
29 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Silver,
Thank you for your kind words! We're thrilled you're happy with our team's assistance and the new design of your helmet. Enjoy your rides with Lumos!
Excellent products at good price
Excellent products at good price. The service for guarantee cover is the best. I recomend Lumos 100%.
27 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Anibal,
Thanks for your recommendation! We're glad you're happy with our products and warranty service. Happy riding with Lumos!
Fantastic helmet. Great brand
Fantastic helmet - stylish, comfortable, safe, innovative, fun - and brilliant wrap around customer service. All companies could take a leaf from this book.
26 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi J Matthews,
Thank you for your wonderful feedback! We're thrilled to hear that you love our helmet. Providing excellent customer service is a top priority for us, and we're glad it made your experience even better. If you ever need anything else, don't hesitate to reach out.
The Lumos helmet and lights are a…
The Lumos helmet and lights are a game-changer. Its sleek design houses powerful integrated lights for optimal visibility, while intuitive turn signals make signaling effortless. Comfortable, with impressive battery life, it's a must-have for any cyclist prioritizing safety and style.
20 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Mihal,
We're thrilled to hear that you find the Lumos helmet and lights to be a game-changer. Thank you for recognizing the value of prioritizing safety and style with Lumos!
Incredible, exceptional customer service
I contacted Lumos Helmet seeking support for an existing product, and am delighted with the communication and responsiveness. Lumos went above-and-beyond expectation to take care of me as their customer. In addition to being such a great, innovative product, I am so pleased with the professionalism and customer-care approach of this company.
28 stycznia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Gus Simmons,
Thank you for your glowing feedback! We're thrilled to hear that you had an incredible experience with our customer service team. Providing excellent communication and responsiveness is what we strive for, and we're glad we could exceed your expectations. f you ever need further assistance or have any questions, feel free to reach out. We're here to help!
The assistant is great 👍,trust Lumos I recommend full
I called customer service I had a problem with the helmet battery. After many discussions about the problem I received the replacement. Call with confidence. I recommend Lumos, it is a serious company 👍
14 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Sebastian,
Thank you for your kind words! We're glad we could assist you promptly. Your recommendation means a lot to us, and we're committed to providing reliable service and quality products. If you ever need further assistance, don't hesitate to reach out. Happy riding with Lumos, Sebastian!
Donavan was super helpful
Donavan was super helpful! Lumos is a great company willing to stand behind their products
12 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Lan,
Fantastic to hear! We're delighted Donavan could assist you. If you need anything else, just give us a shout!
Lumos helmets and services are awesome
Lumos helmets and services are awesome! By far the coolest led helmets out there!
7 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Jack,
Thank you for the kind words! We're thrilled you're enjoying our helmets and services. Stay safe and stylish on the road!
I love my Lumos helmet
I love my Lumos helmet. I'm never caught in the dark without a light. Lumos customer support is great too. I had a small problem and they solved it promptly. Thanks!!
28 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Leo,
Thanks for sharing! We're glad you love your Lumos helmet and that our customer support team could help you promptly. Happy riding, Leo Katz!
very fast response to my questions and…
very fast response to my questions and needs
No confusion or wasted time with troubleshooting problems and very impressive
customer service department
I am a long time customer and I think there products are great quality and worth the money and more
26 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Michael,
We're thrilled to hear about your positive experience with our customer service team! Providing fast and efficient support is one of our top priorities, and we're delighted that we could address your questions and needs promptly. Thank you for your loyalty as a long-time customer. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, Michael!
Great helmet
Great helmet, good value and well made. Also very good customer service from real humans
12 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey David,
Thanks for your feedback! We're thrilled to hear that you're enjoying your helmet and that you've had a positive experience with our customer service team. If you ever need further assistance, feel free to reach out. Happy riding, David!
Prompt and helpful customer service
The Lumos Ultra MIPS bundle was unavailable in the size and colour I wanted. An alternative bundle request was answered promptly and helpfully. My order arrived within a few days, and my daughter (23yrs and a London commuter cyclist) , says ‘I love it!’ Thank you.
5 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Nicola,
We're thrilled to hear about your positive experience with our customer service team, and we're delighted to know that your daughter loves her new Ultra MIPS bundle. Thank you for choosing Lumos, and we wish your daughter happy cycling on her London commutes!
Great Products and Service
I have loved my Ultra helmet since I purchased it and was disappointed when it was damaged in an incident. However, the Lumos customer service group was responsive and very helpful, and a replacement is on its way! Thanks for making things easy.
7 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Taylor,
We're delighted to hear that you've been enjoying your Ultra helmet! While it's unfortunate that it was damaged, we're glad we could help! Thanks for your support and happy riding with your replacement Ultra helmet, Taylor!
Great Customer Service!
I love my matrix, and when it stopped working 2 months out of warranty, I was really sad. Lumos' amazing customer service responded quickly, gave me options, then sent me a new helmet, and were excellent all around. Thank you!
5 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey there,
Thank you for your kind words! We're glad we could assist you promptly and provide a solution for your Matrix helmet. If you need anything else, feel free to reach out. Happy cycling with Lumos!
Quick and efficient replacement of my…
Quick and efficient replacement of my defective device. Thanks!
1 lutego 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Sylvain,
You're welcome! We're glad we could quickly and efficiently replace your defective device. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing Lumos, Sylvain!
I like the support
I like the support, it is satisfying and okay. It solved my problems/issues. I found it all trustworthy.
26 stycznia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi there,
We're delighted to hear that you're satisfied with our support! Trust and problem resolution are key priorities for us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Lumos!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.