"I returned my Lumos helmet. DHL confirmed delivery, but after receiving it, Lumos stopped responding to my emails. Very disappointing customer service."No ANSWER ON MULTIPLE EMAIL, ALSO THEIR PHONE... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Talk about customer service!! I was looking for a possible repair for the module on an e-helmet. They responded within a day, asked for some trouble shooting info and confirmed the failure. Replaced t... Zobacz więcej
I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail end... Zobacz więcej
I've bought 6 helmets, 8 lights, and a bunch of accessories from Lumos, and they've always stood behind their product. Any time I've had an issue, I've sent a video in, and they've replaced the p... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Dane kontaktowe
North Market Boulevard 1625, 95834, Sacramento, Stany Zjednoczone
- info@lumoshelmet.co
- lumoshelmet.co
3,7
Średnia
424 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service!
Long time Lumos customer but had an issue with a couple of my Firefly's. Reached out to customer service and they got back to my right away. After a couple questions they were able to determine that a replacement was in order which shipped promptly. Great product and great customer service. Well worth the money!
9 maja 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Daniel,
We're delighted to hear about your positive experience with our customer service! Thank you for your continued support as a long-time Lumos customer. We're glad we could help with your Firefly lights! If you have any further questions or need assistance, feel free to reach out. Happy riding with Lumos!
Great products.
Great products and follow through with technical support.
9 maja 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Noel,
We're glad you're happy with our products and technical support! Thanks for your support!
Odpowiedź od Lumos Helmet
Hi Colleen,
We're thrilled to hear that you love our helmet! Thanks for your support and happy riding with Lumos!
Amazing customer service
Great company, great customer service, good looking useful helmets. Wish you a long life Lumos !
6 maja 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi FLUO,
Thank you for your kind words! We're glad you're happy with Lumos! Your support means a lot to us. Here's to many more safe rides with Lumos!
Helmet/ Lights
The helmet and light are great at keeping me noticed on the road. The help from the staff, when things went awry on the app, was rapid and vey appropriate.
1 maja 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Graham,
We're glad our helmet and lights are keeping you noticed! Thanks for your support, and happy riding!
Well made product and wonderful customer support
Well made product, works great and terrific customer support, had a light that was not lasting as long as advertised, they answering my email in 2 days and had a new one coming free of charged the next day. New one worked perfectly. Love the product, own their helmet and 2 fireflys, really can be seen after dark, get plenty of comments
28 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Brad,
We're thrilled to hear you're enjoying your Lumos products! We're sorry about the issue with the light, but we're glad we could swiftly replace it for you. Thanks for your support and happy riding, Brad!
My request was executed in very fast…
My request was executed in very fast time .
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Lothar,
We're glad we could assist you promptly! If you need anything else, just let us know. Happy Riding!
Exceptional Service and support.
Recently I had an issue with my helmet. After some swift trouble shooting tasks, my helmet did not respond. Lumos provided excellent customer service and provided me a replacement that exceeded my expectations! I am impressed and very happy!
12 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Thomas,
We're delighted to hear about your positive experience and we're glad we could help! Thanks for sharing your experience, and happy riding with your replacement helmet!
Really clever design
Really clever designs and greatly increases safety on the road, the turn signal functions and synchronized Firefly lights are great ! Love them.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Geoffrey,
We're thrilled you love our designs and safety features! Thanks for your support. Happy riding with Lumos, Geoffrey!
Sav au top 👌 bravo pour votre réactivité
Sac au top 👌 bravo pour votre réactivité
25 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Gin Bonanza,
Thank you for the kind words! We're glad you're happy with our responsiveness. If you have any further questions or need assistance, feel free to reach out. Happy riding!
Have really enjoyed my Lumos helmet and…
Have really enjoyed my Lumos helmet and when the signal button failed they stood behind there product. Much appreciated. Cheers.
24 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi David,
We're glad you've enjoyed your Lumos helmet! Thanks for your support, and cheers to many more safe rides with Lumos!
Best light and best customer care
Best light and best customer care. I’m very happy to have choosen Lumos for my new Brompton!
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Francesco,
We're thrilled to hear that you're happy with our light and customer care! Thank you for choosing Lumos. Happy cycling, Francesco!
Super helm.
Super helm.
Ich habe den lumos ultra se ca. einem jahr.
Nach einiger zeit konnte ich die led's nicht mehr aufladen.Der helm wurde problemlos ersetzt.
Super Service:-))
11 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Ulf,
We're thrilled to hear you're enjoying your Lumos Ultra SE helmet! It's unfortunate to hear about the charging issue, but we're glad our team could swiftly replace it for you. Thanks for your support and happy riding!
Excellent helmets
Lumos not only produces fancy helmets, which incredible increase the safety of a biker, they also provide the best costumer support I have ever experienced. I totally recommend that company!
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Franziska,
We're glad you love our helmets and appreciate our customer support! Thank you for recommending Lumos, and we're grateful for your support!
ops issue with remote.. support was just great..
support was just great... fast and efficient resolution, very professional and accommodating. fully recommend product, customer servie and support
20 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Manfred,
We're sorry to hear about the issue with your remote, but we're glad our support team could provide a fast and efficient resolution. Thanks for recommending our product and support. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Lumos!
5/5 ⭐️ Customer service/shipping/product quality
All of the support team handled my warranty claim issues without any questions and very promptly and professionally! I purchased a Lumos Matrix helmet last summer and I love the fit/comort/design/functionality of this product. I highly recommend any of Lumos helmets and safety gear for MTB/BMX/Cycling/Onewheel with all of their safety features preventing many accidents saving many potential lives. Thank you 🙏 for product support and outstanding customer service with fast shipping everyone! -Alex
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Alex,
Thank you so much ! We're thrilled you're happy with our customer service, shipping, and product quality. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance or have any questions, don't hesitate to reach out. Happy riding with Lumos, Alex!
Super service
I've had the Lumos Kickstart for many years and am still thrilled. It offers me a lot of security. Unfortunately, the charging cable for the helmet broke. The remote control was also worn out. Since the remote control comes with a charging cable, I ordered it. However, the plug on the remote control was changed to a USB-C plug. Therefore the cable did not fit my helmet. As a courtesy, Lumos also sent me the charging cable for the helmet. A great service that makes me even more excited about the great products from Lumos. Keep it up
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Manfred,
We're thrilled to hear that you've been enjoying your Lumos Kickstart helmet for many years. We're sorry to hear about the issues you experienced with the charging cable, but we're glad our team could assist you by sending the correct charging cable as a courtesy. Providing great service is what we strive for, and we're delighted to hear that you're even more excited about our products. Thank you for your support Manfred.
Great service and products !
Ordered a set of Fireflies lights for my bike. Fast delivery and great quality ! One of the mounts had a fault, but after a few mails with the after sales service, i got a new one in a few days.
Great service and products, i highly recommand :)
23 marca 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Camille,
Thank you for sharing your experience! We're glad you're happy with our service and products. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out. Happy cycling with your Lumos Fireflies lights, Camille!
Helm Top Fernbedienung Flop
Habe den Lumos Ultra Helm mit Fernbedienung für die Blinker bestellt. Der Helm funktioniert super. Die Fernbedienung funktioniert im Sommer einwandfrei, nur unter 12 Grad geht sie nach kurzer Zeit aus. Liegt die Fernbedienung dann einige Zeit im warmen geht alles wieder ohne Probleme. Der Support schrieb mir dazu dass die wohlfühl Temperatur zwischen 15 - 30 Grad liegt. Was für Deutschland natürlich unpassend ist. Daran müsste noch gearbeitet werden.
13 kwietnia 2023
Opinia niezależna
Odpowiedź od Lumos Helmet
Hey Noah, we're very sorry to hear that you've run into an issue with your Remote. However, our remotes while not recommended to use under subzero temperatures for prolonged times, we always do recommend bringing this to a normal ambient temperature after your rides. That being said, they absolutely can be used in the temperatures you've mentioned so please do send us an email and we may be able to help you out with the current remote. :)
Good customer support
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Lumos Helmet
Hi Aatish,
Thank you for your feedback! We're glad you had a positive experience with our customer support. If you ever need assistance in the future, feel free to reach out. We're here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.