I received a whisky set, glasses, decanter etc and the quality is great and design beautiful I think I was just a little unlucky in that it must have been an ex-display set. The glassware is dirty,... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had such a large order and it came professionally packaged and not an item was missing or damaged. Love love these products!!
Ordered as a gift - recipients very happy! I emailed LSA to see if they could pop a gift message in, apparently not something they do atm but are looking into. At least I got a prompt and courteous re... Zobacz więcej
This company goes above and beyond. Any complaint you may have they deal with graciously and promptly. The glassware is high end and people always appreciate the quality and style of the glasses, v... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.
Dane kontaktowe
Ground Floor, Holbrooke Studios, Indigo House, Holbrooke Place, Richmond, TW10 6UD , Zjednoczone Królestwo
- +44(0)1932 789721
- info@lsa-international.com
- lsa-international.com
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 60% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No issues all good
18 września 2025
Horrible Communication!
I have sent 3 emails, 1 instagram message and even posted my question on their IG post that was just a few hours old and have yet to receive a response from them asking for information on a product. Terrible CS! Makes me not want to buy from them. What if I was having an issue with an order.
1 października 2025
Opinia niezależna
Odpowiedź od LSA International
Hi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must have felt not to see a response after reaching out several times.
We did receive your enquiry and replied within 12 hours of your email, but it’s possible our reply may have ended up in your spam or junk folder. We’re sorry this left you feeling ignored.
Our team receives a large number of emails each day, but we always aim to get back to customers as quickly as possible. We regret that this situation has given you a poor impression of our customer service, and we’d be more than happy to resend our reply to make sure your question is answered.
Thank you for bringing this to our attention, and please accept our apologies again.
Very well packaged
Very well packaged, speedy delivery.
Great looking glasses, nice to handle and an easy fit in the dishwasher.
16 września 2025
Stylish and elegant
I have always loved LSA glassware. It is stylish and elegant.
Wine glasses and liqueur glasses only come out for special occasions as they are now irreplaceable as they are no longer stocked - such a pity.
16 września 2025
Super high quality glass plant pot
Super high quality glass plant pot. Wow!
LSA definitely crafts with a lot of care and attention to detail and I know I'd buy from them again.
12 września 2025
Highly recommended.
A return purchase of an excellent product. Well wrapped & delivered quickly. Thank you.
15 września 2025
Good quality drinking glasses
Good quality drinking glasses, nice and clear with a heavy base as specified.
Well packaged to avoid any damage in transit, and next day delivery.
10 września 2025
Poor service
Item was not despatched to me within 24 hours; it arrived days later.
No updates re delivery by DPD.
The box was not secure and the glass Bon Bon jar could have rolled out.
Appalling.
11 września 2025
Odpowiedź od LSA International
Hi Chris,
We are very sorry to learn about your experience and regret that we fell short of your expectations. We fully understand your disappointment regarding the delay in delivery and the issues with the packaging, and we apologise that we did not provide the standard of service you should rightly expect from us.
As a gesture of goodwill, we have arranged a 20% refund on your recent purchase, which has been processed back to your original payment method.
Thank you for taking the time to share your feedback. It is extremely valuable in helping us to improve our service and packaging standards.
Super service and quality of the coupe…
Super service and quality of the coupe glass is superb.
8 września 2025
Lovely product, great quality
The product is great quality as I had expected, how the packaging was damaged internally which took the shine off as it was a gift and this detracted from the quality. In fairness the customer service were responsive and offered a small rebate as they were unable to provide alternative packaging - so very good customer service, just a pity it wasn’t picked up in the pick/ dispatch process.
Again, the product is lovely and this will outlive the packaging!!
27 sierpnia 2025
Odpowiedź od LSA International
We’re really sorry again for the experience you had with your order. After looking into this, we found that your parcel was unfortunately damaged in transit by the courier, and the return was processed incorrectly. This led to your order being refunded instead of us sending a replacement, something that should never have happened.
We’ve since reached out to you directly via email to resolve the situation. We’ve reviewed our internal processes with the team to make sure this doesn’t happen again.
Thank you for bringing this to our attention, feedback like this helps us improve. Please don't hesitate to get in touch should you have any further questions.
Next Day delivery !
22 sierpnia 2025
The product is fantastic but the…
The product is fantastic but the packaging / cardboard dividers, were torn . As this was for a gift, I had to remove them and wrap the whiskey glasses in cardboard.
22 sierpnia 2025
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