LSA International Recenzje 

3958
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I received a whisky set, glasses, decanter etc and the quality is great and design beautiful I think I was just a little unlucky in that it must have been an ex-display set. The glassware is dirty,... Zobacz więcej

Oceniono na 5 z 5

I had such a large order and it came professionally packaged and not an item was missing or damaged. Love love these products!!

Oceniono na 5 z 5

Ordered as a gift - recipients very happy! I emailed LSA to see if they could pop a gift message in, apparently not something they do atm but are looking into. At least I got a prompt and courteous re... Zobacz więcej

Oceniono na 5 z 5

This company goes above and beyond. Any complaint you may have they deal with graciously and promptly. The glassware is high end and people always appreciate the quality and style of the glasses, v... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym
  2. Projektant wnętrz

Napisane przez firmę

LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(3958)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 206

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

LSA products are absolutely stunning…

LSA products are absolutely stunning and elegant, timeless designs that never go out of style. The quality is exceptional, and you can really feel the craftsmanship in every piece. It is on the expensive side, but you’re definitely paying for quality. Worth every penny!

21 sierpnia 2025
Oceniono na 5 z 5

Beautiful and stylish tumblers

The glasses are beautiful and stylish- we love them.
One of them cracked during delivery so I contacted the team and it was replaced immediately. Great customer service.

29 września 2025
Oceniono na 5 z 5

Exquisite prosecco glasses

Been waiting for these glasses to come back in stock for a while and so pleased I've got them. Beautiful Prosecco glasses. Great packaging and speedy delivery.

13 października 2025
Oceniono na 5 z 5

Good quality cups

Good quality cups, customer service was very helpful and quick when we had an issue with the shipping company (all sorted same day)

13 października 2025
Oceniono na 5 z 5

Brilliant design and fast delivery…

We saw these water jugs in our hotel whilst on holiday and manage to track them down to LSA. We order one when we we got home we a thrilled with it and impressed with the speed of delivery, we would recommend LSA to everyone

13 października 2025
Oceniono na 1 z 5

Vase had a terrible fault in it!!

Vase had a terrible fault in it!!! I wrapped it up and then wanted me to unwrap it again!!! Their quality control doesn’t exist!!!

26 sierpnia 2025
Logo LSA International

Odpowiedź od LSA International

We’re very sorry to hear about the fault with the vase you received and the disappointment it caused. We completely understand how frustrating this must have been.

After receiving your message, we tried our best to accommodate your request by arranging a home collection to make the return process easier. A full refund was issued for your order.

We sincerely apologise for the inconvenience and will be reviewing this with our quality control team to help prevent similar issues in the future.

Oceniono na 1 z 5

No delivery arrived for over a week

No delivery arrived for over a week. Customer services were slow in responding and when they did it was obvious that they hadn’t looked through the details of the delivery status and blamed it on me. Again after two further emails and no response I threatened to go to my credit card company upon which customer services offered a refund or replacement. I am hopefully going to receive the item today after 18 days of paying. I missed giving this as a present for a birthday I was attending on Oct 12th. I received no compensation whatsoever.

6 października 2025
Logo LSA International

Odpowiedź od LSA International

We’re very sorry to hear about your experience and the delay in receiving your order. We completely understand how disappointing this must have been, especially as it was meant to be a gift.

Unfortunately, our delivery partner made some errors which contributed to the delay, and we sincerely apologise for the inconvenience this caused. As a gesture of goodwill, we have issued a 10% refund to your original payment method, which should arrive shortly.

We truly appreciate your patience and feedback, and we’ll be reviewing this case internally to ensure we and our delivery partners provide a better experience in the future.

Oceniono na 5 z 5

Lightning fast delivery.

Beautiful products at reasonable prices, very informative emails so that you know exactly when to expect your delivery and lighting fast delivery times. I hadn’t purchased from them before but I would have no hesitation in doing so again.

6 października 2025
Oceniono na 1 z 5

Item (Pearl Jug) arrived completely…

Item (Pearl Jug) arrived completely smashed to bits, I could hear that was broken when the delivery man from DHL gave it to me, he was totally uninterested when I told him I was broken before I even opened it, he just got back into his van and drove off.

26 września 2025
Logo LSA International

Odpowiedź od LSA International

Hi Mel,

We’re really sorry to hear that your Pearl Jug arrived broken. That must have been so disappointing, especially given the poor experience with the delivery.

You’re absolutely eligible for either a replacement or a full refund. Could you please email us at info@lsa-international.com
with a photo of the broken jug? Once we receive that, we’ll arrange the replacement or refund right away.

Thank you for letting us know, and again, we’re so sorry for the inconvenience this has caused.

Kind regards,
The LSA International Team

Oceniono na 5 z 5

Purchased the LSA Pearl vase and…

Purchased the LSA Pearl vase and tealights as a special 30th wedding anniversary present. Beautiful, quality product. From order placement to delivery, very happy with quick and efficient service.

25 września 2025
Oceniono na 1 z 5

Very poor customer service

I asked them a question using the email address they provide on their website. I have tried 3 times now and no reply from them. I have checked my spam/junk folder and there is no reply from them. Their website says they aim to respond within 1 working day. I emailed them on 29 September. It is now 7 October. It has put me off purchasing anything from them. Their stock reply to these sorts of comments via Trustpilot seems to be "oh it must be your email provider". No....it isn't. They also have my initial enquiry wrong on their Trustpilot reply. Not impressed at all.

7 października 2025
Opinia niezależna
Logo LSA International

Odpowiedź od LSA International

Hi there, we’re really sorry to hear about your experience and completely understand your frustration, that’s certainly not the level of service we aim to provide. We’ve responded to your emails twice, but it appears there may be an issue with the email provider not receiving our replies.

If your enquiry is about the 6” Gold Host Bowl, it’s currently expected to be back in stock around 1st December. You can also visit the product page and click “Notify me” to receive an alert as soon as it’s available again. If this isn't you enquiry, please feel free to DM us your question on Instagram as your emails aren't reaching us.

Alternatively, please feel free to direct message us on Instagram with your phone number, and we’ll be happy to give you a call to assist further.

*Updated reply*
Hi there, I’m really sorry for the frustration this has caused. I completely understand how disappointing it must be not to hear back after trying several times. It looks like our email replies haven’t been getting through due to technical issues beyond our control. We assure you that we are trying to reach you so that we can help in any way possible.

If you could please DM us on Instagram today with your contact details, we’ll make sure someone reaches out to help you as soon as possible.

Again, I’m so sorry for the inconvenience and really appreciate your patience while we get this sorted.

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