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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I changed my mind about the engraving I had submitted so my fault...they contacted me to agree to alter but the original had already gone through....they sent the original with a fully paid return and... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having used LoveSilver.com for a few years and always loved what I have bought for both myself and as gifts, plus always having a good experience with them, I decided to treat myself to a necklace. I... Zobacz więcej

Oceniono na 4 z 5

Bought a necklace for my partner as part of a christmas present to remember his late father, by January the clasp had broken and contacted customer services who were extremely helpful and quick to res... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Yet another great item from Love Silver. Bought a personalised tree of life pendant and looks fantastic, exactly what I wanted and a wonderful gift. Packaged carefully and posted quickly - cant ask f... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Sklep ze sztuczną biżuterią
  3. Jubiler
  4. Projektant biżuterii
  5. Grawerowanie biżuterii
  6. Producent biżuterii

Informacje przekazane przez różne źródła zewnętrzne

LoveSilver.com are manufacturers of fine personalised jewellery such as pendants, name necklaces, dog tags and bracelets, as well as making bespoke items.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

147 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The perfect gift

Purchased a name necklace as a gift for my daughter. We are both delighted with it! Lovely quality, packaged nicely and arrived swiftly. Will definitely buy from this company again!

8 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Perfect Gift…

My husband was delighted with his Valentine gift - highly recommend.

15 lutego 2025
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Thank you for your positive feedback! We're delighted to hear that you are happy with your purchase :)

Oceniono na 5 z 5

Yet another great item from Love…

Yet another great item from Love Silver. Bought a personalised tree of life pendant and looks fantastic, exactly what I wanted and a wonderful gift. Packaged carefully and posted quickly - cant ask for a better company to deal with - I will be back !

5 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Buy with confidence!

Having used LoveSilver.com for a few years and always loved what I have bought for both myself and as gifts, plus always having a good experience with them, I decided to treat myself to a necklace. It arrived very quickly, well packaged and presented in a lovely dove grey box, with tissue paper. I am so pleased with the necklace, plus the fact that it gives the option to wear it at two different lengths. It is always nice to be able to buy with confidence from a company!

16 stycznia 2025
Opinia niezależna
Oceniono na 4 z 5

Bought a necklace for my partner as…

Bought a necklace for my partner as part of a christmas present to remember his late father, by January the clasp had broken and contacted customer services who were extremely helpful and quick to resolve our issue. They've agreed to send out a new necklace at no cost as a replacement. The pendant is beautiful and my partner loves it so I am pleased they helped solve the issue so quickly. Looking forward to receiving the new necklace.

21 stycznia 2025
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Thank you so much for your positive review, and it was a pleasure to be able to help you and resolve the issue quickly!

Oceniono na 1 z 5

Bought necklace for wife with infinity…

Bought necklace for wife with infinity cham soon as I tried putting on it snapped sent back they offered replacement necklace for extra £30 already paid £180 for necklace asked for refund but they say don't do refunds for engraved charm and offered £130 as a refund had to accept as did not want to pay extra and necklace and charm looked really cheap will not use place again don't recommend avoid place

9 stycznia 2025
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Thank you for your feedback.

As a gesture of goodwill and to try and help you, we offered to replace your chain. However, we understand that you requested a thicker and heavier chain which has an additional cost, we offered this chain to you at largely discounted price, to try and assit you further. Unfortunately as the replacement chain you did not want to proceed with, we did, as a gesture of goodwill offer a part refund, (usually personalised items are non refunable).

Oceniono na 5 z 5

Pleased with lovesilver bracelet

I did read the reviews on here before I bought the bracelet from lovesilver.com and I'm glad I didn't listen to them!
I'm happy with the bracelet I purchased.
The inscription is clear and easy to read.
I am now going to wear it for a bit before I put it on my Mum's wrist.
I know my Mum would have loved this bracelet. It is beautiful and dainty.
I only wish it could have arrived quicker but tbf it did arrive before the date they said.

12 stycznia 2025
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Thank you so much for your lovely review and feedback, and we are so pleased you are happy with the bracelet :)

Oceniono na 1 z 5

Very poor quality personalisation

Very disappointed with a keyring with an etched picture of my granddaughter. I bought it as s present for her mother. It is so poor that I cannot gift it! I complained with photos but they said that there is nothing wrong with it and I could send it back for them to look at it but if they think it's ok from the photos I can see no point in sending it back. Shoddy customer service and shoddy product.

My point, LoveSilver is that you shouldn’t have to take the item over to the window to be able to see the picture! Lesson learned!

16 listopada 2024
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Hi, we appreciate that the keyring did not meet your expectations, as stated it is etched on to the stainless steel kerying, and we feel for £30.00 it is a lovely sentimental gift. We wish we could post the photos you sent through of the kerying as we, even from the photos that you emailed in, can clearly see your granddaughter and we would not have posted it out to you if it did not pass our quality control.

Oceniono na 2 z 5

I purchased a Medic Alert silver…

I purchased a Medic Alert silver bracelet two months ago but only started wearing it on September 2nd and it is already tarnished! Because it has been engraved I can't send it back. It cost £50. Obviously poor quality and wouldn't not recommend this company. Part of Etsy

30 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Broken and black within 2 weeks!

Necklace I purchased for my Husband for our anniversary has gone black and broken within less than 2 weeks!! Emailed customer services and heard nothing back. So disappointed, and really wish I'd read the reviews on here before purchasing 😪

7 sierpnia 2024
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Hi
Please accept our sincere apologies for the delayed response as we do aim to reply within 24 hours. To assist you promptly, could you please confirm that you sent your original email to info@lovesilver.com? We want to ensure that we received your inquiry, as emails sent to other addresses, such as those on order confirmations, are not monitored.

We're here to help and would be happy to resolve the issue for you. Please feel free to contact us at your earliest convenience. Thanks and we look forward to hearing back from you.

Oceniono na 1 z 5

I brought my husband a silver necklace…

I brought my husband a silver necklace with a st Christopher and within a week it's gone black! I sent an email and was told this is normal for silver to do this! Well I have worn silver for many years and nothing has ever done this. I'm really annoyed as I brought for our anniversary. Would not recommend. Seems a scam to me

16 maja 2024
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Further to your review, please do get in touch with us again as we would like to assist you further, as our customer's satisfaction is very important to us!

Oceniono na 5 z 5

Absolutely the best customer service…

Absolutely the best customer service ever, they have always been so helpful and the quality of the products are amazing, never been disappointed and made more than 3 orders, Iv had bits for me and the husband and we are delighted with every item, customer service is the best and so helpful all the time, always respond to emails within minutes, fabulous all round

1 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Like most other reviews STAY CLEAR OF…

Like most other reviews STAY CLEAR OF THIS COMPANY..
None of their products are real silver, just plated....
Both the chain and pendant I purchased have tarnished after 2 weeks. Customer Services is a complete waste of time so just don't bother buying from this outfit..
YOU HAVE BEEN WARNED...

30 października 2023
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Hi, we can confirm that all our products are 925 Sterling Silver, and we are a reputable jewellery firm and definitely do not SCAM people! Unfortunately we are unable to find your order, are you sure it was from our company as they are very similar named ones out there :)

Oceniono na 1 z 5

silver tear drop neckless locket

The silver neckless had a locket and after only opening it once it now doesn't close anymore. I have contacted lovesilver 3 times and asked for help but was ignored and never received a reply. We are very disappointed and can't recommend ordering products from lovesilver.

7 października 2023
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Please accept our apologies for the lack of response. To ensure we received your email and can assist you promptly, could you please confirm that you sent your original inquiry to info@lovesilver.com?

Please note that replies sent through the order confirmation system are not monitored. Thanks and look forward to hearing from you.

Oceniono na 1 z 5

Wrong item sent to me

Wrong item sent to me. No one answering phone as ‘working from home due to covid’ really? No reply to any emails. Avoid at all costs. Cheap rubbish and very poor service.

14 września 2023
Opinia niezależna
Logo LoveSilver

Odpowiedź od LoveSilver

Hi, we're so sorry that your emails were missed, we have checked and they came through on the back of the order confirmation and as stated at the top of the order confirmation these are not monitored, we would still love to help you, if you could please email us info@lovesilver.com Thanks and look forward to hearing back.

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