Received a faulty item, have filled out their returns Webform twice and sent 3 emails requesting a return and have received NO reply whatsoever. Do not trust this site.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Did not receive item and loveoutlet did not care whether I received the item or not. I can't figure out how to reply the comments reply. My order number is #UK230843806. There's no need fo... Zobacz więcej
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Not 48hr delivery. Item took longer than expected , PO misrouted but never changed the status. Emailed Love outlet twice for feedback. Never bothered to respond to any which I was disappointed. I unde... Zobacz więcej
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A simple and easy to navigate website made it very easy to select an adult gift from Loveoutlet's extensive range. The item was delivered quickly and discretely. The item was of excellent quality nice... Zobacz więcej
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Informacje dotyczące firmy
- Platforma sprzedażowa online
- Sklep z odzieżą erotyczną
- Sklep z bielizną ozdobną
- Sklep z zabawkami erotycznymi
Napisane przez firmę
This is the official Reviews page of Loveoutlet.co.uk Sex Toys, Better Sex & Lingerie Unbeatable prices & Daily offers! Free UK Delivery & Hassle Free 30 Day Returns.
Dane kontaktowe
Zjednoczone Królestwo
- hello@loveoutlet.co.uk
- loveoutlet.co.uk
3,1
Średnia
162 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Love Loveoutlet
Super easy to order and arrived within a week. Will definitely be using Loveoutlet again!
9 marca 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Zara, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Toy was rubbish
1 marca 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear James,
We're unable to find any orders under your name or any communications. We take this kind of feedback very seriously. We do offer 30 days returns on all orders and a 1 year warranty on all sex toys, please can you send us a quick email on hello@loveoutlet.co.uk so we can look into this?
Many thanks,
As per quick delivery and well packaged…
As per quick delivery and well packaged 👍🏻
26 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Kristian, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
No complaints
No complaints, all deliveries have been undamaged and products working great.
21 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Great products great value fast delivery
21 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Michael, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Odpowiedź od Loveoutlet
Thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Odpowiedź od Loveoutlet
Dear John, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Delivery was spot on
Delivery was spot on, My order came in a plain box, well packaged. I would recommend using this company again.
18 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Dorothy, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
I have tried to return a item as it’s…
I have tried to return a item as it’s faulty and I have been told to change the batteries.
This item came with batteries and under the consumer law I am in titled to a refund. This is really bad service!!!!
18 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Tracy,
We have exchanged over 8 emails in regards to this, we have promptly responded to each one of your emails and have politely asked that you attempt changing the batteries. You have refused to do so each and every time and deemed our request "unacceptable". As previously explained, we're very sorry about your experience, but cannot deem a product "defective" solely based on the fact that its batteries have run out of power and find your refusal to attempt changing the batteries quite unreasonable. In fact, you are the very first customer who refuses to do so in our entire history of trading.
In regards to your referring of any statutory rights, I'm afraid you are mistaken, these are aligned with the statement above, a product cannot be deemed defective solely based on the fact that its batteries have run out of power. However please note that our returns policy goes well above and beyond your statutory rights in multiple ways.
As previously explained if you simply agree to attempt changing the batteries and the product still does not function we'll be more than happy to offer you an exchange or a full refund upon return of the product to our freepost address.
Kind regards,
Odpowiedź od Loveoutlet
Dear Fiona, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
i have emailed 5 times and only had 1…
i have emailed 5 times and only had 1 reply
8 lutego 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Malcolm,
I have looked into this with detailed attention and I'm afraid the facts you describe in your review are simply not true. You filled in our returns form stating that you had changed your mind about your order on February 2nd at 12:55pm, we replied via email on the same day 1 hour later at 14:02pm. On the same day, you proceeded by sending us 3 additional emails, sharing your thoughts regarding the fact that you were not sure which products you wished to keep or return. The next day on February 3rd we replied to your emails again, providing you with detailed instructions on how to return your items, whichever you wished or all of them. On February 4th you sent us an additional 2 emails, to which we replied again on February 5th, or less than 24 hours later.
We find the amount of time it's taken us to respond to all your communications and queries more than acceptable and much faster than most online retailers. It is my understanding here that there are no outstanding questions or queries from your end that need to be answered, that not only did you not experience any disappointment with any of the products you ordered, but neither with our service. We seriously question the motivations behind this review. If I am mistaken here please feel free to email us again on hello@loveoutlet.co.uk
Odpowiedź od Loveoutlet
Thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Odpowiedź od Loveoutlet
Dear Kirstine, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
good service easy to use arrived on…
good service easy to use arrived on time good price
22 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear John, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
well made item but found it difficult…
well made item but found it difficult to adjust
20 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear John, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store. I'm sorry to hear you found the product you ordered difficult to adjust, please feel free to email us on hello@loveoutlet.co.uk if you need any assistance.
Excellent service
13 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Bril
Easy to find what I wanted and delivered fast and discreet will be ordering again
6 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Megan, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Fast delivery and product delivered a…
Fast delivery and product delivered a that was promised.
2 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Helen, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
All I can say is wow
1 stycznia 2021
Opinia niezależna
Odpowiedź od Loveoutlet
Dear Nina, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Odpowiedź od Loveoutlet
Dear Deborah, thank you very much for taking the time to share this great review with us and the community, we’re glad you enjoyed your experience shopping with us and look forward to seeing you again on our store.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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