Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Just had my order cancelled, was first told it was a security risk, then told I cancelled it, then told it was out of stock yet you can still add it to your basket, this smells fish - don't buy just s... Zobacz więcej

Oceniono na 5 z 5

Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easi... Zobacz więcej

Oceniono na 1 z 5

Only been using it for a week and my hair is thinning out horribly with lots just coming out when I comb it. Smells really badly of chemicals and doesn’t lather at all and doesn’t leave my hair feelin... Zobacz więcej

Oceniono na 5 z 5

I just received my first ever order yesterday and I was very impressed! Super value as the size of the products were very generous and all smell amazing! Tried them straight away and loved the resu... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody

Napisane przez firmę

Noughty is here to deliver results without any added fuss. Whether it’s your daily curl refresh, a 20-minute-deep treatment mask or a longer-term journey to happy, healthy hair and skin, we’re here to make the process easier for you. The magic of Noughty lies in the ingredients. Behind every decision there is a great team whose knowledge and passion help to create Noughty. That’s where The Beauty Botanist, Jennifer Hirsch comes in.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent

Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easing product. These are the first things that have ever worked on my dry frizzy hair and would highly recommend

7 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing products and fantastic…

Amazing products and fantastic communication from the customer service team. These really stand out from the market and you can tell the difference in quality after first use with everything I have used so far.

14 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing Customer Service

The products are amazing, I’ve been using them for some time and can really recommend them. Recently I had an issue where Royal Mail failed to deliver and returned the items. I emailed Noughty and the service I received was outstanding. I had a reply immediately, from a real person not an automated response. Rhea checked whether the order included Christmas presents and I was offered a refund with a code to order with the same offer so that I would receive the items in time for Christmas. So refreshing to engage with a company that has amazing customer service. I would recommend Noughty 100%.

12 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

I had my parcel stolen and emailed Noughty to explain and ask if there was anything they could do - although.itnwas a longshot and I was expecting a no. They resent the parcel no questions asked. Will definitely be ordering again. Great products and great customer service.

22 września 2023
Opinia niezależna
Oceniono na 5 z 5

I’ve been using Noughty products for…

I’ve been using Noughty products for years now. Love the quality of the shampoos and conditioners and was pleasantly surprised when Noughty expanded their range to include body care products. Love the shower gel and shower oil. It’s great to have a really good selection of silicone and SLS free products.
Always been happy with the delivery too.

4 września 2023
Opinia niezależna
Oceniono na 5 z 5

Great products and responsive Customer Support team

I love the Noughty products. I use the Wave Hello, Frizz Magic and Hello Curls products. I have always found the Customer Support team to be helpful if I have an issue. The only recommendation that I would make is to simplify the rewards system - I find it very complicated and difficult to use.

1 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Customer service is top.

Rhea was an absolute angel today. I stupidly didn't check my order before paying and only realised after that the shipping was my old address. I emailed right away and Rhea got back to me in less than an hour, swiftly sorting it to change to my current address before the order was dispatched. Thank you again, Rhea.

17 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Today I dealt with the lovely Rhea

Today I dealt with the lovely Rhea, she was absolutely fantastic, replied to my emails so promptly answering my questions and queries. As a new customer who adores their hair products because they actually do work!! Alongside this customer service on top just fills me with even more confidence in the company and their products! Thanks again Rhea, you were great! X

14 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I have used the shampoos and tonics for sometime now. Products are great, customer service is excellent, delivery prompt, all for a very reasonable price.

13 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Worst brand ever

Worst brand ever! I had lovely long thick curly hair , now after 8 months of using this rubbish my hair is thinning and getting shorter by the day. My hair has never felt or looked clean and always had a random smell to it, and my scalp ended up dry and lumpy and itchy
Back to supermarket brand and after 1 wash my hair literally was squeaky clean , felt and smelt clean , and bloody looked clean ! And no scalp irritations yet!

1 marca 2023
Opinia niezależna
Logo Noughty

Odpowiedź od Noughty

Hi Jayne,

Thank you for your review.

I am sorry to learn of your experience with Noughty products. Noughty products are 97% natural and therefore when you do first start using Noughty you do tend to go through a transitional stage with your hair whilst your hair is getting used to Noughty's natural formula.

I understand that you've been using your Noughty products for 8 months, and we would love to learn more about your hair and your routine, so we are able to help with the products that you have and rectify this for you.

Please can you kindly contact us at hello@lovenoughty.com.

Looking forward to hearing from you.

Love Rhea from Noughty x

Oceniono na 5 z 5

Customer Service Was Lovely

I recently had an inquiry about the fragrances in some of their products, as none were described on the website. I suffer from migraines and can't use many perfume notes. Rhea got back to me within minutes, answered my questions, and made me feel heard in what I was asking. It was wonderful to actually have my concerns listened to!

26 czerwca 2023
Opinia niezależna
Oceniono na 3 z 5

Wasted money on next day delivery

This was my second time buying from Noughty. I bought some hair care products for my mum for her birthday. Because I wanted to make sure the package arrived before her birthday, I paid extra for next business day delivery. However the package did not arrive until the afternoon of her birthday. I tried contacting Noughty via their chat service, but I still haven't had a reply. So disappointing to pay extra for a service which fails to deliver. What a joke!
Edit: the customer service team reached out and refunded the cost of delivery, which was really appreciated

13 kwietnia 2023
Opinia niezależna
Logo Noughty

Odpowiedź od Noughty

Hi Sarah,

Thank you for your review.

I apologise that your order has not arrived following the next day delivery time frame. I understand you have paid extra for a service that has not been met, and I profusely apologise for this.

We have refunded the delivery cost incurred and this will land in your account within the next 5 working days.

I sincerely apologise for the inconvenience and disappointment caused, and should you have any further questions please do not hesitate to contact us.

Love Rhea from Noughty x

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