Went in to the West Lakes Westfield Lorna Jane in SA and was helped by Sarah who was so helpful in sorting out the order I had stuffed up by putting in the wrong email address. She merged my accounts,... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I am very disappointed with the quality of the Amy Thermal Phone Pocket Full-Length Leggings. I purchased them in April and have worn them only around five times, yet they are already covered in p... Zobacz więcej
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My daughter & I are repeat customers at Lorna Jane. We stock up on our favorite leggings & bikeshorts each year during sale time. Our local shop has the most helpful, lovely staff who do their utmost... Zobacz więcej
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I purchased the Lorna Jane Flashdance Pants for my wife. At first, she was very happy with them—they fit well and looked great. Unfortunately, within three months the fabric began to wear heavily on t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Dane kontaktowe
Australia
- lornajane.com
3,6
Średnia
25 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
No refund despite proof of posting
Very speedy delivery. However, returned order to the value of £67 on 27/05/21 via Hermes. I have proof of posting and a tracking number. Impossible to speak to Customer Services. Everything is done via ‘off-line’ chat’. Takes 24-48 hours to receive reply. Have been told an investigation has been initiated with Hermes and they will be in touch. No refund despite having proof of posting and tracking number. Not impressed. Will not be purchasing from this company again.
26 czerwca 2021
Opinia niezależna
Waste of my time, Lorna Jane you’ve just achieved another loyal customer off to buy elsewhere...
Never even turned up - just got sent bra padding.
No apologies over the 4 correspondence I had with them - was just told they would investigate + be in touch.
They seemed to want to blame courier for tampering... even though I had stated very clearly, several times that the package was perfect condition + there was no way anyone had removed a bra from it.
Then a refund appeared saying the bra had been over sold... that was it end of.
I have purchased Lorna Jane sports bras for years + love them. Customer service used to be second to none, this last experience has been bad, it’s gone down hill big time, no customer values.
100% Lorna Jane has lost our custom for good now - we’re off to find another sportswear provider.... to be honest once trouble began I checked out trust pilot - if I had before placing the order I would have stayed away... having been a customer for years never thought to check there first.
9 czerwca 2021
Opinia niezależna
What a terrible and disingenuous company…
What a terrible and borderline dishonest company to deal with. I purchased a few items "on sale" online as their location in Las Vegas is now closed (now I know why). Their return policy is ridiculous. For online purchases their site states "Sale* items (excluding items advertised as ‘final’ or ‘warehouse sale’) can be returned for either an exchange or gift voucher." However, when my wife tried on a few of the items, they did not fit. When we tried to return them they told me the items were not available for return. Sorry but it wasn't clear as we were checking out that any of the items we had purchased were final sale items. The funny thing is we just wanted to exchange the items and would have spent a lot more money with them. Considering the cost of their products, this is a very bad policy and they will continually struggle to retain customers. The fact that you can't contact them directly via phone should tell you all you need to know. Again, any high end company worth their mettle won't treat customers like that. Instead I'm left with merchandise that doesn't fit and I feel like I've been robbed. Thanks Lorna Jane!
9 listopada 2020
Opinia niezależna
Awful experience.
Awful experience.
This company is the worst company I have ever used for online shopping.
I brought something and wanted to return it.
Once returning it after a few weeks I had not heard anything so tried looking for contact details.
They have no UK contact numbers just an online chat which is only available for Australian time zone.
After waiting more and more weeks I still have no refund and the customer service is zero.
NEVER USE THIS COMPANY.
31 lipca 2020
Opinia niezależna
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