This site should not be allowed to do business in any of the USA 50+ states. It is a total scam and Attonery Generals should get involved and safe customers from their deceitful teaser prices. They... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful agent. Price is very low as compared with other companies . I booked my flights with SOFIA PEREZ and All agents are very knowledgeable and polite they stay connected till you received y... Zobacz więcej
Lookbookflights, specifically, Edward, made my job much easier. i have taken my WBB teams to Las Vegas 5 times in the past 20 years. Edward got us the best group price available-he beat a competitor b... Zobacz więcej
I booked a round trip flight from New York to Houston on lookbookflights I had never heard or used this company before but it was recommended by one of my friends. I spoke with Elisa and she was reall... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Look Book Flights offers cheap flight tickets. Take advantage of our exclusive deal and make your trip reasonable.
Dane kontaktowe
1321 Upland Dr.suite: 10650 Houston, 77043, Texas, Stany Zjednoczone
- 1-800-934-9169
- support@lookbookflight.com
- lookbookflights.com
3,2
Średnia
144 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great tickets, low cost
Great tickets, almost half the cost... and no issues.
Thanks!
20 listopada 2019
Opinia niezależna
Very good experience with Miguel Angel.
19 listopada 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Iazaira Gonzalez,
Thank you so much for your kind words.
We appreciate your reply and look forward to do more bookings for you in future .
We would like to also invite you as we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 8 Jan 2020).
Please do revisit us again for quality discounts on your Future Bookings.
DO NOT BOOK!!!
Update: After my review here, Ryan called me from the resolutions center and said they would honor the original price I booked at. My flight is in January, as long as everything is legit, I will change my review.
DO NOT BOOK!!!! SCAM!!!!
Just like everyone else’s complaint, they say it’s one price they call you to tell you sorry it’s not available and have to
pay more.
GOOGLE... same with the other r”booking companies like this.... they all get you with their “best price” then call and change.
They told me 24 hour process, then called me and told me the ticket isn’t actually available at that $302 and told me it was now $600 but would give me a deal for $500. I thought that was crazy, so I spoke to a “manager” named marshal and he told me we can do $150 more and that will add a carry on. When I told him no again and that I would book somewhere else, he said fine $50 more to cover taxes or they would have to take the hit. I told him no again because I could find for cheaper ... he said ok, fine just send a picture of your credit card front and back. I told him I already put all my info in and he said they couldn’t see it. At that point I felt scammed/sketched out. So he said sorry for inconvenience, we will give you a $50 credit for next time you want to book anytime after January, which is when I was traveling to begin with!!!.. and what he was trying to over charge me anyway. (Face palm)
And I’m sure your response will be like everyone else’s ... you didn’t work with me.... you should have never asked for $100’s more after I book... then gave me two different “manager” ID’s.
19 listopada 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Sarah
We would never want you to have a bad experience.
We do see that our last interaction did not favor your way.
And,We do not wish to be the bearers of bad news either and to get you a quality solution we tried patching your call with our Customer Relations Manager.
For the outcome that you have shared,following are the insights that we wish to share with you.
a.
We respect a caller's privacy.
However as a Standard Protocol and in compliance with the Aviation Industry Guidelines we always ask for a card copy or photo ID proof for Merchant Validation(as a business requirement for fulfilling bookings by consolidators) before we process it.
Therefore,In your best interest we ensure that only a legit card holder is making those request and somebody else is not doing those changes.
We also recommend you to hide the first 12 characters on Card Number while sending them to us.
b.
In your case if we may add that We tried our best to offer lower than the break even pricing for your travel segment and we were declined for both(Card Copies and price match by you).
Please bear with us as we sometime encounter fare disconnects(as part of a highly competitive Air Travel Industry and the cold fact that the Airfares are dynamic and always subject to availability and current pricing apart from display accuracy.
Please accept our sincere apologies and we wish to improve basis this interaction.
Sofía Pérez
Sofía Pérez, me encantó su amabilidad y capacidad de resolución a mis solicitudes, me pudo resolver todo y en un tiempo muy bueno, por ende me gustó y seguiré con su compañía!!!
16 listopada 2019
Opinia niezależna
El servicio es excelente
El servicio es excelente, y lo mejor es que hablan ambos idiomas , español y inglés, y los empleados son muy amable y confiable.
13 listopada 2019
Opinia niezależna
Dont waste your time cuz no reservation gets made
Prices are great but I booked a flight, received an IN PROCESS confirmation# & then 12 hours later get an email to call them. When I call, the guy answers saying "Hello" in very broken english & proceeds to say "no one is available to help you, call back tomorrow." I figured the reservation is no longer good as it has been too long so I make another reservation, with even a better price. The next morning I call to confirm that flight has been made, only to find out neither reservations were made. I kept having to tell the agent that "I cant understand you!" cuz he kept speaking a foreign language. Final result was no flights made by lookbookflight & never will be made by lookbookflight!! Was able to get a flight, a few hours later, on the same WITH a different agent/provider. Never again lookbookflight!!!!
12 listopada 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Ruth Ann Spaulding
On behalf of Lookbookflights.com we apologize for a negative experience with the Customer service.
We understand your frustration at not having been properly replied to about your travel plan and got redirected to a Spanish Help desk representative.
Basis your negative experience and to avoid future impact on user experience, we would be implementing round the clock support for our callers. We are going to require our customer service representatives to ask for email address apart from a call-back number for a follow-up. We will also be holding a mandatory review session to ensure representatives are aware of the proper procedure for transferring calls to supervisor for a better user experience.
We want to thank you for bringing this issue to our attention and your feedback is an effective part of that process.
We can only try and hope to learn and improve with your feedback and should you need us for any travel plans do let us know.
Pleasure to do business with
Pleasure to do business with. Saved a lot of money and very professional especially Richard.
7 listopada 2019
Opinia niezależna
Odpowiedź od Lookbookflights
That's Awesome.
We feel motivated as you appreciated our services and hope to extend this association.
We wish to bring it to your kind notice that we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 6 Jan 2020).
Please do revisit us for exciting quality Deals and good discounts on your Future Bookings.
Excelentes atenciones
Excelentes atenciones, dan seguimiento personalizado. Me atendió Elisa Fernández, ella es fenomenal. Gracias.._
6 listopada 2019
Opinia niezależna
Muy excelente servicio gracias
31 października 2019
Opinia niezależna
I cancelled a flight and i ask them…
I cancelled a flight and i ask them something by e mail and still waiting for the answer
27 października 2019
Opinia niezależna
Excellent services from the team.
Excellent services from the team.
Pablo and Elisa did great job helping me to get my tickets.
Thank you so much for your help.
I will be buying from you guys again for my parents.
Talk to you soon!!
2 października 2019
Opinia niezależna
I was so nervous booking through them
I was so nervous booking through them, but they secured my ticket. I called the airline that I was using and, there it was. I even asked them, if I was going to be on that flight, and yeap.. In the future, I will be booking. Agents that assists me were, Eliza Fernandez and June Victoria. I guess for some it's a scam but not for me. Thank you for the great price, even though I called maybe like 5 times within a hour. Yes I was nervous but when I got the e-ticket, I was fine.
28 września 2019
Opinia niezależna
Everything was fast and simple…
Everything was fast and simple regarding the purchase for my trip.
25 września 2019
Opinia niezależna
DO NOT BOOK!!
DO NOT BOOK!!! Its a scam!! I purchased 7 flights On July for me and my family to go to dominican republic for 495$..... 3 weeks later i decided to check my flight with Delta airline so I called them and The airline told me that I had no flights that my flights were cancelled by the agency!!! When i called this piece of sh**of agency they told me that they would get my flights back but that i had to pay $200 dollars more for each flight!! I told them NO, that I wanted my money back..... !! ITS A SCAM! THEY CANCEL YOUR FLIGHTS
23 września 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Yuneldy
We do not wish to be the cause of your unhappiness and would like to update you that we did not cancel any services OR Tickets. We apologize for any inconvenience it may have caused and assure you of best support possible through us.
We book you ticket only when we have confirmation through our Air ticket supplier or the concerned Airlines. We do not charge overdue fee from you under any circumstance. Changes and cancellations fee are subject to the corresponding Airlines Terms and conditions.
If we may add that we act as a link between an Airlines and the customer for an affordable Travel. We extend our support in such a scenario If one Airlines cancels your ticket, then we talk to another Airlines to offer you the ticket. In this case, you declined for the ALTERNATE ARRANGEMENT. We would also like to update that your Travel amount including taxes were duly refunded to you. Cancellations were not our fault and Please accept our sincere apologies for the same.
Don't book your ticket here!
Don't book your ticket here! So today (A Friday) at 5 pm I booked a one way flight for the following Wednesday. At 9pm they called and emailed me that they needed to "verify my information for the charge". No, that's not it at all. They need to verify that they actually have the flight available that you thought you booked hours ago through them. Um, sir, we don't have that flight available is all I was told. RIDICULOUS that a company like this is allowed to still exist. The sad thing is that I found a ticket for $45 cheaper on the same flight on the airline's website directly! Save yourself some frustration - and NEVER consider using this company. A lot of bait and switch going on if they do actually have a flight for you also. Grrrr.
21 września 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Mike Hart
You got a better deal,We are happy for you.
Thank you for the feedback. We are sorry that we were unable to match your expected deal.
We offer competitive rates comparable with Airlines and to ensure the same we have to rely on Ticket supplier for the best pricing of a segment. This may result in updated pricing or no fares or tickets in some odd cases. If we can compensate you in future travel then update us.
No hard feelings but good wishes for your Future bookings.
Scam Alert!!
Scam Alert!!
This site got fake prices! They just get you hooked and call you later to say the price went up and they can help you find another ticket! Waste of time SCAM!!
Third time the guy didn't ask for the confirmation number he just said price went up without even knowing my flight!!
When I mentioned he didn't even know my confirmation number yet, he laughed and hung up. What a piece of s*^& website!
20 września 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Dear Gonzalo Navarrete
We are sorry for the confusion and frustration this has caused. We wish to add that we rely on technology to provide customers with consistent, up-to-date information, we deeply regret when discrepancies like these occur.
Air Travel is not devoid of fare changes and we have a very little time or control to correct the discrepancy in an Online fare display. And for such changes we must ask your preference to make a better decision for you and offer you the desired Air Travel.
We never would want you to feel the pinch of fare increase and your comment was not averse to the kind of response one would get for a change in the expected fare. We would like to apologize and would want to search an alternate Travel arrangement with a Different Airlines if needed.
Please accept our sincere apologies and let us know if we can offer an alternate arrangement for your Travel.
Miguel was very patient and helped us…
Miguel was very patient and helped us answer our questions and solve our problems quickly and kindly.
1 września 2019
Opinia niezależna
Excelente gracias muy atentos y Bianca…
Excelente gracias muy atentos y Bianca muy amable y paciente y se da a entender muy bien
29 sierpnia 2019
Opinia niezależna
Fraud company never recommend anyone.
28 sierpnia 2019
Opinia niezależna
Odpowiedź od Lookbookflights
Hello Darren,
We regret to note your disappointment with our services on this occasion and would like an opportunity to look into the reasons of your disappointment and make necessary amends in our services. Please share the specific details of your complaint at support@lookbookflights.com and we will get back to you in due course.
Doświadczenie Trustpilot
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