London Virgin Hair ® Recenzje 

198
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Placed my order and it arrived in less than 2 days! I ordered the kinky straight, which I have had for 4 weeks now, with NO shedding! In that time I have been on holiday in 30 degrees heat spendi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service from start to finish. My order was dispatched incredibly quickly and arrived the day after ordering. The hair was well presented and exactly as expected. I really appreciated the car... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This hair is so so bad, my cousin use to order from LVH a few years ago and the quality seemed good. Now the hair sheds so so much I've had shop hair Amazon hair and TikTok hair that was way better th... Zobacz więcej

Oceniono na 5 z 5

Natalia at LVH was amazing. Although she couldn't accommodate my extremely small head (19.5-20 inch cap) She made every effort to find solutions that worked. The quality of the hair used in the unit... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca przedłużeń włosów
  2. Kosmetyki
  3. Sklep z perukami

Informacje przekazane przez różne źródła zewnętrzne

No.1 for Premium Virgin Hair & Handmade Wigs ~ ▪️As seen in Glamour, Cosmo & BlackHair Mag info@londonvirginhair.com SALON NOW OPEN


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

198 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(198)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Great service!
Loved the service by LVH - I was in need of a fast turnaround and my original vendor cancelled. lVH saved me with their express delivery! Will deffo be ordering again as I’m so last minute!

4 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Unprofessional company.

Unprofessional company.

I ordered hair, only to be told the length is out of stock and that longer lengths were available. I’ve been loyal to LVH for 4 years so I asked if they could provide a complimentary upgrade. Adanna, then says, she has personally checked the stock and their length is out of stock. Shame. I ordered a different hair instead but it never arrived, it got lost in the post. I emailed, no reply, chased her up, she advised Royal Mail will get back in 31days, which is odd, when I called RM, they advised 10days. Since the issue had to be sorted with the support waited for 31 days, no response and I had to chased her for an update. Bearing in mind I have chased several times. She finally gives me a refund.

Given the previous reviews, it seems like the company has a poor habit of listing hair that is out of stock and failing to correct the error. It has become a scam. I won’t be using them again.

17 lutego 2025
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey Vanessa,

Thank you for your feedback!

Once again, we apologise for the issue with out of stock items. This was a temporary issue with our website which has now been fixed permanently. For this we can only apologise.

As your order was out of stock, we worked together to come to a solution of an alternative hair texture which you were okay with and we sent this out that same day. Unfortunately your order was lost 'in transit' by Royal Mail, which can be confirmed by your tracking number that you were provided with. This is completely out of our hands as we had shipped your order and were only made aware of the issue when you emailed us.

As a business we are required to process a business claim which takes 30 days from the claim date. This information can be found on the royal mail claims page:

https://business.help.royalmail.com/app/answers/detail/a_id/648/~/royal-mail-business-account-claims

We can only apologise for any misleading information regarding claim processing times.

Regarding a refund, if an item is lost via Royal Mail, we have to wait for them to conclude the claim before issuing a refund. In this instance, having chased multiple times, the claim was still unresolved and due to the matter of time taken, we made a decision to refund you to avoid any further inconvenience. On our end the claim is still ongoing. We would never intend to 'scam' any of our customers as we are a reputable business and pride ourself on customer satisfaction.

I hope this clears up any confusion.

Many Thanks,

Adanna, LVH Team x

Oceniono na 1 z 5

I placed my order on Friday and got an…

I placed my order on Friday and got an email to say it was out of stock on Monday. I responded back on Wednesday and advised I needed the hair for my birthday so if I wasn’t gonna have it by the next Monday, I wanted to cancel the order. They responded and advised no weave was going to be in stock until at least Monday so I don’t understand why they are taking orders with no stock??? Even looking back on it, you are still able to order? I haven’t received any correspondence since I said I wanted a refund. It’s so hard to get in touch with LVH. I used to swear by them and have always used them so I don’t know what has gone wrong this time. The lack of communication/customer service skills is sad. I have tried to reach out via different platforms and haven’t been able to get through to anyone. I placed my order over a week ago now and my refund still hasn’t been processed nor has anyone contacted me back regarding it. My partner paid for it and his words were ‘have I been scammed by a weave company’. Wouldn’t recommend to anyone anymore.

15 lutego 2025
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey,

Thank you for your feedback.

Regarding the stock; unfortunately sometimes our orders go out quicker than the stock can update! This is a fault in the website which we are getting resolved as soon as possible so no further issues persist. We are sorry you experienced this however this is not a normal circumstance.

Regarding communication, we apologise if you haven’t heard from us. All of our emails have now been responded to from Friday so please do get in touch at info@londonvirginhair.com if you are still awaiting a response.

Regarding a refund, any orders which have not been fulfilled have been refunded and cancelled if agreed with the customer. So please let us know if this hasn’t yet happened.

Many Thanks,

LVH Team x

Oceniono na 1 z 5

Change of quality

I brought a closure and 14inch hair it was absolutely poor quality I have been buying hair for sometime from this company and usually quite good. However this time it was dreadful like a synthetic joke shop quality hair. Will not be purchasing again.

14 października 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey, We are sorry to hear you have experienced this issue. Please send us an email to info@londonvirginhair.com with your order number and we will be more than happy to investigate this.

Many Thanks,

LVH Team x

Oceniono na 3 z 5

Good customer service

After having an issue with the hair purchased initially. LVH ( Adanna) was very happy to help and replaced the hair for me. She was very helpful and delt with the matter promptly which I am very greatful for. Thank you

20 grudnia 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Thank you for your kind works Desiree! x

Oceniono na 2 z 5

Wouldn’t recommend deep wave bundle

I paid £180 for a luxury deep wave bundle. What a waste of money. I had it done & in 1 week it look like a birds nest & was shedding all over the place. On contacting LVH they offered me vouchers(to still spend with the) not a refund that would allow me to get my hair redone. I’ve taken a chance & purchased a coupe of wigs instead. I’m hopeful they will be fine,

22 listopada 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey,

Thank you for your feedback! We are sorry you have experienced this with our hair. Unfortunately as per our hygiene policy we are unable to provide a refund on worn goods so our alternative would be some gift vouchers to compensate for the inconvenience. If you have any more issues or concerns with future purchases, please contact us via info@londonvirginhair.com and we will be more than happy to look into this for you.

Many Thanks,

LVH Team x

Oceniono na 1 z 5

Hi guys absolutely the worst experience…

Hi guys absolutely the worst experience I had with LondonVirginHair .
Well I’ve order 4 bundles plus 1 closure for 20 inch HD which was a gift for my sister worth of £577 in Romania,as soon the order came I packed and send it with DHL in Romania when my sister she received the hair she notice that the closure was 12 inch instead of a 20 inch , I wrote several emails regardless for a good couple of days to just receive an outcome to return the wrong closure and which was the brand mistake with so poor customer service.
I end up with £25 refund for the difference of price of the wrong closure and that’s it ,not a voucher discount or to get a chance to buy the closure cheaper or any other kindness or to value the customer for they’re mistake,nope none of that .
Will not recommend this brand at all to no one .

27 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

SCAMMERS!!! Save your money and time.

It is my first time using LVH and what attracted me was the advertisement for quick next day delivery 🤨. I ordered and paid, then an email was sent to say my product was out of stock would I like to purchase something different.
It has been 7 days, no product, no communication from the company, all phone numbers are invalid. The 'live' chat is dead.
It's a scam to take peoples money and not provide the product.

16 sierpnia 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey! Thank you for your feedback. We apologise if your query has been missed as we are currently running on a reduced admin service. If you could please kindly send us with your order number, we will be sure to rectify this issue as soon as possible.

LVH Team x

Oceniono na 1 z 5

The clip in extensions are atrocious

The clip in extensions are atrocious, the wefts are way too big i dont know whose huge head they used to measure against and think this applies to everyone, also its 2024 time to make seamless clip ins , wish i didnt order these the clips are really flimsy too i can tell they aren’t going to last long

6 sierpnia 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey! We are sorry that you have experienced this with our hair. Please email us with your order number and we can look into this for you.

LVH Team x

Oceniono na 1 z 5

When the hair arrived it looked nice…

When the hair arrived it looked nice but after 3 months wear on a wig the hair started to matt I paid over £500 and I’m not happy.

20 października 2023
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey! We are sorry that you have experienced this with our hair. Please email us with your order number and we can look into this for you.

LVH Team x

Oceniono na 5 z 5

Love this hair company

I’ve been ordering my hair from this company for 2 years now! I’m in love with the quality and price. There’s no other company I would rather order from ! And very fast delivery.

14 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent quality and service

Was recommended LVH as I haven't weaved my hair in many years and didn't know which company offered good quality hair. LVH hasn't disappointed me. I bought body wave bundles and closure all came by the next day. Excellent quality. When I'd bought one bundle too many, I was able to send it back with no quibbles and the money was back in my account within 5 days. I even got an email to check that everything was alright.
Will most definitely recommend and will definitely purchase from them in the future.

8 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

AWFUL quality synthetic mix hair

AWFUL quality synthetic mix hair.
Paid over £300 for bundles and a closure, the hair matts, tangles be sheds. It feels horrible and is difficult to style.
I gave emails LVH for a refund and have had no response.
Absolutely disgusting scam company, for actual premium hair use Bleu Ribbon not this cheap processed hair they falsely market as premium virgin hair.

18 marca 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey Danielle,

We are very sorry you have experienced this issue with LVH. Just to confirm we have spoken over email and agreed on replacing the whole order for you with new texture hair of your choice. We would also like to clarify that we never use a synthetic mix in our hair.

Many Thanks,

LVH Team x

Oceniono na 1 z 5

Quality

Awful quality very thin and dry looking especially once coloured waste of money. Won't buy again very disappointed

1 lutego 2024
Opinia niezależna
Logo London Virgin Hair ®

Odpowiedź od London Virgin Hair ®

Hey There!,

we are very sorry that you have experienced this issue with our hair. Please email us with your order reference and we would be more than happy to investigate this for you.

Many Thanks,

LVH Team x

Oceniono na 5 z 5

The straight hair bundles I’ve bought…

The straight hair bundles I’ve bought has always been of good quality, have been able to reuse the hair multiple times and it still has remained in good condition. Not a lot of shedding either. Excellent communication and fast shipping! One of my favourites!

1 września 2023
Opinia niezależna

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