LiveWest Recenzje 

411
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just had a new kitchen fitted from Livewest. Our kitchen fitter Darren lyons was absolutely fantastic, taking his time to do a brilliant job. He was friendly, arrived when he said he would & alway... Zobacz więcej

Oceniono na 1 z 5

Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Paul Cook has been amazing! brilliant work start to finish and was chatty but effective in what he did, The kitchen looks amazing, and he is such an asset to the company! much deserved appreciation.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely man called ollie did our downstairs toilet. He was very professional. Always on time and worked hard. Always cleaned up any mess.

Informacje dotyczące firmy

  1. Wspólnota mieszkaniowa

Napisane przez firmę

We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

411 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(411)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 188

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Oceniono na 5 z 5

Grant & Andy were amazing.

Grant was the person who came out and organized the kitchen before hand. He was very respectful & helpful & at the end of the phone for any questions.
Andy was the kitchen fitter and once again respectful of my property and did a fantastic job of the kitchen. He was always courteous & friendly like Grant. Andy always cleaned up after himself & left everything which he could clean. Andy would hard and the result is much better than I expected. I went for the white which being a small kitchen for a 3 bed house brightens & lights it up & looks great with my new white goods & blue swan retro appliances. As well as the light blue walls. Thanks very much guys appreciated all your hard work & help from start to finish

26 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Simone, thank you so much for your lovely 5-star review. It’s great to hear Grant kept you supported throughout and that Andy’s workmanship, respect for your home and tidy approach made such a difference. Your new white kitchen with the blue accents and retro appliances sounds fantastic. We really appreciate you taking the time to share your experience! - Aaron.

Oceniono na 5 z 5

Kitchen refit- Darren

Darren Lyons came and did my kitchen refit. He was absolutly brilliant. He was friendly, and kept me well informed, also showing and explaining what he needed to do and checking that I was happy with everything the whole way through the project. An absolute delight of a workman, very professional, polite, great communication throughout and going above and beyond. Thankyou very much Darren.

12 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Amy, thank you so much for your lovely 5-star review. It’s great to hear you’re so happy with your new kitchen and the way the work was carried out. We’re pleased you felt informed and involved throughout, and that everything was handled professionally. Thank you for taking the time to share your feedback with us – we hope you enjoy your new kitchen. - Aaron.

Oceniono na 5 z 5

Dave and Greg were very professional

Dave and Greg were very professional, on time effective and efficient with time management, explained throughout the job. Polite friendly approachable. Excellent customer service and great communication. I liked these guys .

24 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Sara, thank you for your lovely review. We’re really pleased to hear the team provided such professional and friendly service. It’s great to know you felt well informed and comfortable throughout the job. Thank you for taking the time to share your feedback with us. - Aaron.

Oceniono na 5 z 5

I am so impressed with Colin Bishop…

I am so impressed with Colin Bishop after he fitted my kitchen, very hard working and done such an amazing job, and I cant fault it in any way, I'd recommend Colin and the team of livewest to anyone, I cant Thank him enough, 100% all they way Thankyou Colin and Livewest for my beautiful kitchen 😀 👍

23 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Pam, thank you so much for your wonderful review. We’re really pleased to hear how happy you are with your new kitchen and the work our team have done. It’s great to know you’d recommend us – we hope you enjoy your beautiful kitchen for many years to come. - Aaron.

Oceniono na 5 z 5

Jodie and will replaced my kitchen and…

Jodie and will replaced my kitchen and have been nothing short of amazing the entire week. So friendly and had so many safety precautions put in place as I have a little one. Kept everything so tidy and safe the entire time they was here

23 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Stacey, thank you so much for your lovely review. We’re really pleased to hear our team have done such a great job with your kitchen and helped you feel safe and comfortable, especially with your little one at home. We hope you enjoy your new kitchen! - Aaron.

Oceniono na 5 z 5

This is the first time i have been a…

This is the first time i have been a tenant with livewest & i am really looking forward to it.
Very easy to speak to someone if needed and all information is there.

23 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Elaina, thank you so much for your lovely review and for choosing LiveWest. We’re really pleased your first experience as a customer has been positive and that you’ve found it easy to speak to us and get the information you need. We’re looking forward to supporting you in your new home. - Aaron.

Oceniono na 5 z 5

Exceeded expectations

I'm extremely happy with the whole installation program. From the initial contact from Rebecca at admin everything was done so professionally. Martin kept me informed of developments during installation and was incredibly professional. The finished product was very good with very decent materials used and attention to detail with regard to the finish. Everything from start to finish exceeding my expectations.... I can't wait for them to do the bathrooms next!

5 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Paddy, thank you for taking the time to write this wonderful review. We are glad to hear the team exceeded expectations with the service and works. Our teams always want to provide great service, so we are glad to hear this wonderful feedback. Thank you Paddy for taking the time to share this with us. - Lulu

Oceniono na 5 z 5

Had my bathroom refitted by James…

Had my bathroom refitted by James tallemach from livewest. Week 12th January 2026. Excellent job done very happy with my new bathroom.

12 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Joanna, thank you for sharing this wonderful feedback about James. We are really glad to hear you're happy with your new bathroom, and that an excellent job has been done. We are sure James will also be really glad to hear this. Thank you again for taking the time to write this and share this with us. - Lulu

Oceniono na 5 z 5

Polite tidy and very sociable no mess…

Polite tidy and very sociable no mess everything cleaned up each evening before leaving,
Arrived every morning at times stated can't fault the work or the worker
Thank you 😊

12 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Celia, thank you so much for your wonderful feedback! We’re delighted to hear everything was completed to a high standard and that our team kept things tidy and on time. It’s great to know you felt well looked after throughout the work. We really appreciate you taking the time to share your experience. Many thanks, Aaron.

Oceniono na 5 z 5

I have nothing bad to say about my…

I have nothing bad to say about my experience from the first contact the politeness was amazing

19 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Michael, thank you for sharing this positive feedback with us. We are glad to hear the team were polite when you spoke with us, and that its been an overall positive experience. If you do need any further assistance in the future, do not hesitate to get in contact. Thank you for taking the time to write this. -Lulu

Oceniono na 5 z 5

New door fitted…

I recently needed a new fire door on my flat.
The two gentlemen who dealt with this were extremely polite and careful The door was fitted very efficiently and with the minimum of fuss. They hoovered up leaving absolutely no trace of the sawdust etc generated by the repair. The new door and surrounds look better than the original.

14 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Barbara, thank you for taking the time to share this feedback about the operatives who fitted your new door. We are really glad to hear you are happy with how this looks and that the operatives were polite and left the area nice and tidy. Thank you again for taking the time to send this in, we are sure they will be really happy to hear how pleased you are. - Lulu

Oceniono na 1 z 5

Live West -a HA with no social consience. …

Live West are using their leasehold scheme as a cash cow. We live in a house and Live West have had to repair a communal gate (one that we have no access too).

I know housing is in short supply but I would still encourage you to not become a leaseholder. The cost of living is going up and up. Live West are acting in the role of Richard (I changed his first name because the site would not accept his real name) Turpin. Leasehold bill, also known as corporate theft.

9 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

We’re sorry to read this, Martin, and we understand why service charges can feel frustrating, especially with rising living costs. Leasehold charges cover shared repairs and legal responsibilities set out in the lease, even where access isn’t always direct. We’re not seeking to profit from this, and charges are used to meet actual costs. We want to look into your concerns and explain this clearly. Please contact us on 0300 123 8080 or enquiries@livewest.co.uk
and we can discuss this further. Many thanks, Aaron.

Oceniono na 1 z 5

It's a shame you have to give 1 star

It's a shame you have to give 1 star. I have lived here 3 years an awful housing assosiation. Where to start... I live in a veterans block in Bristol There are 2 veterans blocks here top and bottom although 1 of the the blocks (bottom block) has anti social people in it who either haven't served but are entitled because their partner was in the Army (which I disagree with) or people who served about 29 days!. There is also a supported living block here in the middle of the 2 blocks. Certain individuals from the supported living block constantly throw paint and rubbish and cigarette butt's out towards our car park and where the cars are parked - these issues have been raised and a camera facing the middle block here in question has been mentioned previously but this is something livewest will not agree to, also parcels and mail occasionally goes missing if left by a courier in our block or another-ill say no more on that as I can't prove it!

Livewest do not care if you've served in Afghanistan and have PTSD seeing your friends die either at war or by suicide Post service - all they care about is the rent and service charge being paid, regardless of continued stress at times from anti social people either throwing stuff on the pavements where our cars are parked and ultimately areas we have to drive over... or people physically and mentally attacking other members of their blocks here.

The service charge is again going up in 2026 the garden and in particular weeding here is never done, the cleaning which is once a month alot of the times in our block (which is already kept clean) is a shambles. The windows are washed about once every 3 months also! People constantly park their cars here and head into the pub a few doors down; Regardless of whether there are no parking Signs here. Again livewest do not get involved as long as you are paying your rent.

Late last year in 2025 an individual from livewest (Employee) opened my flat door whilst I was at work and entered my home without any permission, if it had not been for my doorbell camera Livewest would have gotten away with this... uterrly atrocious.

On top of everything else I found my elderly neighbour Dead in his flat another veteran last year (2025) livewests response was utterly appalling, they were more concerned that the windows in his flat were closed for security, not the fact he'd been dead about 2 weeks. Duty of care very poor.

If I had somewhere else to go I would go. I've enquired about swapping properties and moving to the Frome /Somerset area but your choices are limited to non existent as I have been told you can only swap with another veteran so the chances of that decrease massively, you should be able to swap with anyone in a housing assosiation property, this is very unfair!.

A stressful place to live.

13 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

We’re really sorry to read this and recognise how distressing these experiences sound. No one should feel unsafe or unheard in their home, and we take reports of antisocial behaviour, unauthorised access and how we respond to serious incidents very seriously. We can’t address details publicly, but we want to understand what’s happened and review this properly with you. Please contact us on 0300 123 8080 or enquiries@livewest.co.uk so we can listen and look at next steps with you. - Aaron.

Oceniono na 4 z 5

had my kitchen completely redone

had my kitchen completely redone, I am so happy with their work, the kitchen looks fantastic and all the workmen where lovely, funny and kind, they where a pleasure to have in my house for the week. manager came and done his inspection, he way lovely aswell, a good experience over all

12 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Zee, thanks for taking the time to share this. We’re really pleased to hear how happy you are with your new kitchen and that the team made the week such a positive experience. It’s great to know the work, the attitude of our colleagues, and the manager’s visit all met your expectations. We appreciate the 4-star review and your kind words. - Aaron.

Oceniono na 5 z 5

What an absolute pleasure LiveWest have…

What an absolute pleasure LiveWest have been to deal with. They really have gone above and beyond to keep us informed every step of the way and we cannot wait to move into our new home. To call on New Years Eve with the news that our application was successful? Incredible and I really want to thank Donna Sharp for her call and in all honesty? Just being lovely... thank you Donna!

31 grudnia 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you so much, Sarah, for your lovely review. We’re really pleased to hear how positive your experience has been and that we kept you informed throughout. Sharing such great news on New Year’s Eve is a moment we were happy to be part of. We wish you all the very best in your new home. - Aaron.

Oceniono na 5 z 5

The company keeps you informed before during and after the job

Sean McDonald was the most pleasant, respectful,and professional at all times during the fitting of our beautiful new bathroom. He was such a nice person and we could tell he really cared about doing a great job and asking our input when necessary. The electricians involved were also caring about doing a great job.

19 grudnia 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Mr Waldock, thank you for taking the time to write this wonderful review. It is always so lovely to hear that our team have completed a great job, while also being respectful and nice. We are sure Sean and the electricians will be delighted to hear this. Thank you again for sharing this with us, and we are happy you are pleased with your new bathroom.- Lulu

Oceniono na 5 z 5

Requested a few repairs to be done at…

Requested a few repairs to be done at my home. All were completed within two weeks. The process from start to finish was painless and every point of contact was faultless. Can’t fault any staff for their professionalism throughout

5 listopada 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Terrie, thank you for taking the time to provide your feedback. Our colleagues throughout the business endeavour to provide a reliable and professional service and it is pleasing to hear that your experience has been a good one. If we can be of any further help in the future, please do not hesitate to contact us. Kind regards, David

Oceniono na 5 z 5

Toilet updated

Just had update toilet. Andy was absolutely fantastic 10of 10.
Very good quality of work and support with every question.

17 grudnia 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to provide your feedback. Our colleagues are committed to providing a reliable service and ensuring that any repairs or planned works are carried out with as little inconvenience as possible.If we can be any further help in the future, please do get in touch. Kind regards, David

Oceniono na 1 z 5

Rather have antisocial behaviour than deal with it

Live West, the only housing association that has an absolute headfit if you dare challenge them on their response to antisocial behaviour despite it being in their tenancy agreements how they dont allow it and how you can report it. Yet they let families get away with their kids running with county lines, damaging people's property, and being about as antisocial as you can get yet when you have an old ironing board in the drive way waiting to be collected they write a snotty letter to you. They are an absolute joke of a housing association. If you are ever in a position where you need to report antisocial behaviour dont bother, despite having read recipient's on they deny ever getting evidence. They even push back against the local MP who has been contacted by numerous residents in the area about the issue, yet still nothing gets done.

11 grudnia 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for providing this feedback, and we're sorry to hear about your experience with antisocial behaviour in your area. As a housing association, we are committed to providing support to our customers and communities when we receive reports of ASB and take our responsibilities seriously when it comes to resolving issues. We are limited to what we can do in certain circumstances and for serious crimes the first point of contact for you should always be the police so that they are able to log the allegations and investigate where appropropriate. Our ASB and Enforcement teams will work alongside the police and we will take the appropriate actions when we need to. For less serious antisocial behavior the enforcement officers will work with customers to find a resolution, and although we know that it can sometimes be frustrating when it appears that it is taking time to get to the root of the problem, processes need to be followed in order to successfully resolve the issues. We can assure you that we are focussed on providing safe and peaceful home and communities. If you have any specific incidents that you would like to discuss, please do not hesitate to contact us.

Oceniono na 5 z 5

Fantastic work.

Fantastic work.

Had my bathroom completely refitted and upgraded with the work done by James Tallemach. Total professional, friendly and communicative throughout. I can't rate him highly enough

11 grudnia 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to provide your feedback. Our engineers and operatives strive to provide a reliable and professional service and we really appreciate your kind comments. Kind regards, David

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