LiveWest Recenzje 

410
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just had a new kitchen fitted from Livewest. Our kitchen fitter Darren lyons was absolutely fantastic, taking his time to do a brilliant job. He was friendly, arrived when he said he would & alway... Zobacz więcej

Oceniono na 5 z 5

Paul Cook has been amazing! brilliant work start to finish and was chatty but effective in what he did, The kitchen looks amazing, and he is such an asset to the company! much deserved appreciation.... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What an exceptional experience with the people doing our bathroom this week. Courteous, friendly, respectful, caring, and so much attention to detail. Especially in this awful heatwave, their work has... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wspólnota mieszkaniowa

Napisane przez firmę

We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

410 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(410)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 187

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Oceniono na 5 z 5

I feel like I've won the lottery

I feel like I've won the lottery as I've been told I was getting a new kitchen .It's been a journey of brilliant expertise from design to fitting .I cannot fault any of the team . They said it would get done and on time it did get done ! I really would like to thank the main kitchen fitter Colin for his professional approach and craft manship and giving me the perfect Kitchen Thank you ! Yes it's a team effort and yes you all produced a great team thank you to you all. From a very very happy customer 😀 😊

5 maja 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to leave us a review. We are thrilled to hear you had a great experience, and we hope you enjoy the new kitchen! - Thank you, Lauren

Oceniono na 5 z 5

Sam is a huge benefit to live west

Sam is a huge benefit to live west . He's turned my kitchen into show room .
What can I say Sam's approach is absolutely outstanding .
With my disability he made me feel safe and explained each process.
Top man Sam welcome any time

1 maja 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

We really appreciate your feedback. It’s fantastic to hear how much you’re enjoying your kitchen and that you felt comfortable throughout the process. Supporting customers with different needs and keeping things clear and respectful is important to us. - Aaron.

Oceniono na 1 z 5

Livewest does not do the jobs that are…

Livewest does not do the jobs that are required they penny pinch at all times are not very helpful they raise your rent but do Not raise there performance

28 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

We’re sorry to read this and understand why it feels frustrating. We know you expect jobs to be done properly and on time, and when that doesn’t happen it affects trust. Rent changes are set using clear rules and help us maintain homes and invest in services, but that should never feel disconnected from performance. We want to listen and put things right, you can contact us via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk and we will do our best to assist. Many thanks, Aaron.

Oceniono na 5 z 5

Mike was AMAZING!

Mike was AMAZING fitting my new bathroom, everything he did was to the highest standards possible, not one thing I can say I was disappointed with, I left Monday and came home Thursday to a brand new bathroom, home was super clean and tidy. Very attentive kept me upto date on progress. Also he was a really lovely guy, he worked hard all week. Thank you Mike.

20 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for the lovely review, Debbie. We’re really pleased Mike delivered such a high standard and kept you updated throughout. It’s great to hear you came home to a brand new bathroom and a clean, tidy home too. Thanks again for taking the time to let us know. - Aaron.

Oceniono na 1 z 5

D I S A S T E R

Dont know where to start here

This company is a disaster, ive lived in a livewest flat for 12 years in weston-"super"-mare, and EVERY day for 12 years straight my flat stunk of cannabis due to my neighbour downstairs being a stonor and drug dealer, it got so bad it was making me feel sick, and after at least 5 complaints to livewest they continued to do NOTHING about the problem, ive also had my bike stolen twice by my neighbour downstairs thats also been in prison twice for over a year a time for theft, drugs and driving without a licence.

I am a chronic anxiety sufferer and yet this company still did nothing, getting out of this flat was the best thing i ever did, ive bought my own house now so good riddance.

Ive lived in HELL for 12 years, it even got to the point that in the end the doors were slamming all night, and very loud music until at least 4am in the morning, there was constant drugs and his flat was used as a drug dealing drop off point, livewest have not helped me in any way whatsoever to sort this problem, instead they told me to "move out" i know right!

And to top everything off, at least 5 of my neighbours were either dealing drugs or stealing things from other peoples gardens, yet again livewest dont seem to understand the concept of a tenency agreement.

Please stay away from this company, you have been warned

25 stycznia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for sharing your experience – we’re sorry you felt unsupported. Everyone deserves to feel safe at home. When concerns are raised, we investigate and, where appropriate, work with the police and local services. We can’t comment on specific tenancies here, but we’d like the chance to look into your reports and learn from this. Please get in touch: 0300 123 8080 or via email on enquiries@livewest.co.uk - Aaron.

Oceniono na 5 z 5

Had a total bathroom refit.

Had a total bathroom refit.
Dave did a tremendous job, very clean.
Dave talked me through everything that I wanted and where
He is a total asset to your company.

20 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for sharing your experience, Wendy. We’re really pleased to hear you’re happy with your new bathroom and that Dave supported you throughout the refit. It’s great to know he explained everything clearly and worked so neatly. Feedback like yours helps us understand what’s working well and continue delivering a good service for our customers. - Aaron.

Oceniono na 5 z 5

Had Carl doing my bathroom ..top man…

Had Carl doing my bathroom ..top man .im a single mum .he made me at ease all week he was here.and absolutely smashed the work ..professional and done an amazing job so thank you 👍

20 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Lisa, thank you for the 5-star review. We’re really pleased Carl helped you feel at ease throughout the week and delivered such a high standard of work on your bathroom. It’s great to hear you felt supported and the job was handled professionally. - Aaron.

Oceniono na 5 z 5

The workmanship was first class

The service i recieved from the workmen who fitted my new kitchen was friendly, polite. Tidy up behind their selves everytime they finished for the day. The workmanship was first class.

16 marca 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Lee, thanks for your 5‑star review. We’re really pleased our team made your kitchen fitting a positive experience – friendly, polite and leaving everything tidy each day. It’s great to hear the workmanship was first class. - Aaron.

Oceniono na 3 z 5

Repair to guttering

Firstly at last the guttering has been repaired today,21/04/2026 after coming down on the 20/01/2026,over 12 weeks to get it done. For me that is not acceptable. The customer service team have been great trying to sort this out,but every time they tried getting hold of the roofing team there was no answer every time they tried the office. May be more people in the roofing office to man the phones. Kind regards Robin Dugay Greenhill Road, Plymouth, Pl99fd.

21 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Robin, thanks for your review. We’re sorry it took over 12 weeks to repair your guttering – that isn’t the service we aim to provide. Since Storm Goretti in January we’ve been working through a very high number of roofing and related repairs, which has affected timescales and call backs. If you’d like us to look into this further, please contact us further on 0300 123 8080. - Aaron.

Oceniono na 5 z 5

We recently had our bathroom replaced…

We recently had our bathroom replaced by Sean the bathroom fitter and Eric the electrician. They were very polite and have done a fantastic job.

13 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for sharing your feedback, Nadine. We’re really pleased to hear you’re happy with your new bathroom and that Sean and Eric were polite and delivered such a high standard of work. It’s great to know their professionalism and care made a difference to your experience. Thank you for choosing LiveWest and for taking the time to leave a review. - Aaron.

Oceniono na 5 z 5

Bathroom refurbishment

We recently had a full bathroom refurbishment, and the entire experience was made as smooth and comfortable as possible for us. From the initial contact, the planning team worked around our schedule to find the most suitable time for the work to take place.

This was followed by a visit from CDT Graham, who explained the planned work in detail and ensured the new bathroom would meet our family’s needs. We were also given a great range of colours and options to choose from.

All the work was carried out by Mike, who clearly takes pride in delivering a high-quality finish. He was punctual, hardworking, and used his time very efficiently—there was no downtime, and he barely took a break. Nothing was too much trouble for him.
During the project, some badly damaged old floorboards were discovered. Mike went above and beyond, putting in extra hours to replace them and still complete the job by the end of the scheduled week.

All staff involved were professional, polite, and a credit to the organisation. LiveWest should be proud to have such a dedicated and skilled team. I am confident our new bathroom will last for many years to come.

Thank you!

13 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to share such a detailed review, Lolita. We’re really pleased to hear how smoothly your bathroom refurbishment went and that our teams worked around your family’s needs. It’s great to know the planning, design and installation all came together to deliver a high‑quality finish. We’re glad the care, professionalism and extra effort you experienced gave you confidence in the work completed. - Aaron.

Oceniono na 2 z 5

Livewest

Livewest take their time in repairs work men are rude and grumpy
Housing officers are rude
And when we moved here garden was a state

16 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Demi, we’re sorry to hear this. Waiting for repairs and being spoken to rudely isn’t the service we want you to receive. We’d like to look into what’s happened with the repairs, our colleagues and the condition of the garden when you moved in. Please contact us via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk and we can discuss this further. Many thanks, Aaron.

Oceniono na 5 z 5

Had a complete bathroom re fit.

Had a complete bathroom re fit.

Had a lovely young man call James come to do it and was a completed on time, no mess or fuss.

10 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for your lovely review, Emma. We’re really pleased to hear you’re happy with your new bathroom and that the work was completed on time and without any disruption. Providing a smooth, hassle‑free service is important to us, so it’s great to know this was your experience. - Aaron.

Oceniono na 1 z 5

Would give zero stats if I could

Would give zero stars if I could, complained several times about the vile tenant you have at 54 wentwood drive in Weston, drug dealing, anti social behaviour, living in a house with zero children because they’ve all been taken away, myself and others are selling as when you have this woman behaving like she does, and cars pulling up all day/early hours for drug deals, enough is enough.
You seem to like this person very much, letting her live in a 3 bed house with no children, joke!!
Myself and several others will be taking this further now, I have instructed a solicitor to deal with this as we are loosing money on our house, many other social housing here are brilliant, kind, courteous and decent, however this vile breed of a person is none of them.
Sort it out live west, before it gets out of hand!!

7 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for sharing your concerns – we’re sorry to hear how this is affecting you. We take reports of anti-social behaviour very seriously, but we can’t discuss individual tenancies in public. Please contact our Customer Services team with details so we can look into this properly by calling 0300 123 8080. If you believe a crime is happening, please report it to the police also (999 in an emergency / 101 for non emergencies). - Aaron.

Oceniono na 5 z 5

I had a new toilet suite installed and…

I had a new toilet suite installed and the room decorated. The whole process was fantastic. Alex did a quick and excellent job. He ripped it out and had nearly all the work done is one day. The work was of a professional standard. The livewest people are kind and considerate in my home. Really brilliant

10 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to share your feedback, Michelle. We’re really pleased to hear that you had such a positive experience and that the work met a professional standard. It’s great to know Alex made the process smooth and that our team were kind and considerate in your home. - Aaron.

Oceniono na 5 z 5

A very huge thank you to liza in…

A very huge thank you to liza in adaptations. For her fast and efficient help. Solved my problem within an hour and arranged speedy delivery. Thank you so much. X

9 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for taking the time to share your feedback, Julia. We’re really pleased to hear that Liza in our Adaptations team was able to help you so quickly and efficiently. It’s great to know your issue was resolved promptly and that delivery was arranged without delay. - Aaron.

Oceniono na 5 z 5

Two great men

Two great men , friendly and efficient, made a lovely job doing the kitchen.

30 marca 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Johanna, thank you for leaving such a lovely five-star review. We’re delighted to hear the team were friendly and worked efficiently, and that you’re pleased with how your kitchen has turned out. It’s great to know the work was carried out to a standard you’re happy with. Thanks for sharing your feedback with us. - Aaron.

Oceniono na 5 z 5

Very nice opratives fitted a lovely new…

Very nice opratives fitted a lovely new kitchen couldnt be happier with the job!

2 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Trace, thank you for your five-star review. We’re really pleased to hear you’re so happy with your new kitchen and the work carried out. It’s great to know our operatives made a positive impression and delivered a result you’re pleased with. Thanks for taking the time to share your experience with us. - Aaron.

Oceniono na 5 z 5

Would just like to say what a lovely…

Would just like to say what a lovely job James Tallemach did fitting our new bathroom,he was very friendly and we didnt feel uncomfortable with him in our home,our bathroom is lovely.Just wanted to give a shout out to give Gavin he was lovely too very pleased with it all.

2 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Michelle, thank you for sharing your feedback. We’re really pleased to hear how comfortable you felt during the work and that you’re happy with your new bathroom. It’s great to know James was friendly and respectful in your home, and that the whole experience met your expectations. We’re glad you’re pleased with the final result. - Aaron.

Oceniono na 5 z 5

House bid

The lettings advisor was absolutely amazing from start to finish. Kept me up to date and informed throughout the entire process. Always happy to answer any questions I had. Very friendly and warm. A pleasure to talk to.

The letting process itself was quick from the first call right upto getting the keys, it was a few weeks. Very straightforward.

Very happy with the service I received. Thank you!

2 kwietnia 2026
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Ld, thank you for taking the time to share this and for the five-star review. We’re really pleased to hear you felt supported and kept informed throughout the lettings process. It’s great to know the advisor made things clear, friendly and straightforward, and that everything moved along smoothly for you. We’ll be sure to pass on your kind feedback to the team. Thanks again for choosing LiveWest! - Aaron.

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