LiveWest Recenzje 

411
•
Wynik TrustScore: 4.5 na 5

4,3

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Oceniono na 5 z 5

Just had a new kitchen fitted from Livewest. Our kitchen fitter Darren lyons was absolutely fantastic, taking his time to do a brilliant job. He was friendly, arrived when he said he would & alway... Zobacz więcej

Oceniono na 1 z 5

Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Paul Cook has been amazing! brilliant work start to finish and was chatty but effective in what he did, The kitchen looks amazing, and he is such an asset to the company! much deserved appreciation.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely man called ollie did our downstairs toilet. He was very professional. Always on time and worked hard. Always cleaned up any mess.

Informacje dotyczące firmy

  1. Wspólnota mieszkaniowa

Napisane przez firmę

We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

411 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(411)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 189

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Oceniono na 5 z 5

Excellent job

I’m very pleased with how our bathroom refurbishment has been done. The guys that had come to do it did a professional job and I can’t fault the work .

27 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Mrs Clarke, for your wonderful feedback. We’re so pleased you’re happy with your bathroom refurbishment and the quality of work carried out. It’s lovely to hear the team’s professionalism shone through and that everything met your expectations. - Aaron.

Oceniono na 5 z 5

New bathroom looks so lovely

New bathroom looks so lovely, mark was amazing so tidy

20 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Sarah, for sharing your lovely feedback. It’s great to hear you’re so pleased with your new bathroom. We really appreciate you taking the time to let us know how happy you are with the results. - Aaron.

Oceniono na 5 z 5

A 5* Bathroom in Your Home

A 5* Bathroom in Your Home:
For the best in Bathrooms INSIST on 'Professionals'! Ask for: Carl & Owen, Livewest Tradesmen they are good lads, your job provide the Tea (Cornish Smugggler) and music you WILL get a Proper Job. My Bathroom looks like a Top 4* Hotel, if I could provide Photo's I would show you.
Trust me: I am very Fussy and Meticulous but they are as well, 'Perfectionists'. Thank you Carl, Owen and Andy (Sparky) 5* Neil

31 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Neil, for such a brilliant review! We’re thrilled to hear you’re so pleased with your new bathroom and the work carried out by our team. It’s great to know their professionalism and attention to detail met your high standard. We really appreciate you sharing your experience and love the sound of that perfect finishing touch — Cornish Smuggler and good music! - Aaron.

Oceniono na 5 z 5

Bathroom renovation

We just had our bathroom renovated. Our trades man was amazing! He was courteous, hard working and went above and beyond giving recommendations and ensuring that everything was just how we wanted it.

6 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Kylie, for taking the time to share your experience. We’re delighted to hear your bathroom renovation went so well and that our tradesperson made sure everything was completed to your liking. It’s lovely to know their care and attention made such a positive impression. We really appreciate your kind words and hope you enjoy your new bathroom for many years to come. - Aaron.

Oceniono na 5 z 5

Excellent workmanship

Well organised from start to finish kept updated thru out the build up and job. The e gender Darren lyons was kind well mannered and worked very cleanly. He we t out if his way to help me due to my limited movement. This man is a credit yo your co.pany .

29 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Ashley, for your wonderful review. We’re so pleased to hear everything ran smoothly and that you felt well informed throughout. It’s great to know our team made such a positive difference and offered that extra bit of care and support. - Aaron

Oceniono na 5 z 5

Just had a new bathroom fitted

Just had a new bathroom fitted. Had excellent service from the 2 guys who came with samples and measured up. Also an amazing job done by the bathroom fitter who completed the whole job himself he was very polite and professional a big shout out to him. Then the manager who came back out to inspect the work that had been completed he was a lovely guy and very helpful and answered all my questions about the lifespan of the flooring and when asking about the second downstairs toilet and when that would be done he called the office while still with me and told them it also needs replacing

29 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you so much, Vivien, for sharing your lovely feedback. We’re delighted to hear you’re so pleased with your new bathroom and the service you received from start to finish. It’s great to know our team were polite, professional, and went the extra mile to make sure everything was just right for you. We really appreciate you taking the time to share your experience with us. - Aaron.

Oceniono na 5 z 5

Major plus to our quality of life

Our new kitchen now affords room that enables both of us to work in, with precious, additional, storage space. The installers were personable, skilled, & hard working, with minimal disruption. It is not only functional it is a delight to the eye. A short video of our new kitchen, shared with friends & relatives, generated comments of rampant envy. Thank you LiveWest.

13 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Mike — we’re delighted your new kitchen gives you the extra space and storage you needed. It’s fantastic to hear the installers were skilled and respectful of your home, and that the design is both practical and eye-catching. We’re pleased to hear your video received such positive reactions. If there’s anything more we can do, please get in touch. Enjoy your new kitchen! - Aaron.

Oceniono na 5 z 5

Bathroom Replacement

Bathroom Replacement
I had my bathroom replaced by a young man called Andy. He was polite and helpful, always let me know what time he would be arriving each day. He did a fantastic job. I couldn't fault it in any way and I am absolutely delighted with with the end result.

20 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Maria, for taking the time to share your feedback. It’s wonderful to hear how pleased you are with your new bathroom. We always want you to feel informed and comfortable in your home. If you need anything in the future, please just let us know. Enjoy your refreshed bathroom! - Aaron.

Oceniono na 5 z 5

New Bathroom

I had a new bathroom fitted by Paul.
I am over the moon with it.
He went above and beyond for me, nothing was too much trouble.
He was polite and professional
An absolute credit to livewest
Thank you!!

20 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you so much for your lovely review, Lee-Anne. We’re delighted to hear how happy you are with your new bathroom. We’re proud of the care and professionalism our colleagues bring to customers’ homes. If there’s ever anything more you need, we’re always here to help. Enjoy your new space! - Aaron.

Oceniono na 1 z 5

An update to my earlier review

An update to my earlier review - the service provided by Livewest continues to be beyond appalling, with an ever-changing array of staff members telling you they understand, when they clearly have no humanity in their approach to customer service or care. To arrive at my parents home (in their 70s) and see them huddled round a poxy electric heater, because Livewest have refused to complete repairs for the last FOUR MONTHS is truly heartbreaking. Now they are living in a cold, damp home. I am astounded, and the distress caused is unbelievable at a time of their lives when they deserve to relax in a warm home that they love and care for. Absolutely diabolical.

23 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Lily — we’re very sorry your parents are enduring this. No one should be without heating for months. Please contact us urgently with their details and any repair reference so we can look into this further on 0300 123 8080 or enquiries@livewest.co.uk and we will do the best we can to assist. - Aaron.

Oceniono na 1 z 5

Horrific place to work. Constant stress.

Horrific place to work.
Don’t be fooled by what’s advertised - the job at LiveWest is nothing like it sounds. You’ll spend nearly your entire week doing repetitive admin work, glued to a screen, with zero real impact on the young people’s lives.

If you’re offered a pre-interview visit, know that management will only show you what looks good. The reality is constant pressure, impossible targets, and burnout as the norm. You will spend on average 35 hours a week, glued to a screen typing just to meet targets.

The culture is toxic, driven by a management team (mostly female) with clear control issues and no interest in listening to staff ideas. Morale is low, stress is sky-high, and any sense of purpose or community they promise is just for show. Believe it or not- I’ve experienced it first hand.

If you’re fresh out of uni and happy being micromanaged while ticking boxes all day, maybe it’s fine. But if you have some real life experience and actually want to make a difference in the life’s of you he people and be respected, look elsewhere - LiveWest is a revolving door for a reason for the young people which is heartbreaking.

EDIT - below ( After response from David below)

Thank you for your response, David.

There is nothing further that you or anyone else at LiveWest can say that would change my perspective. This feedback is based entirely on my own experience over four years as an employee, not on a single event or misunderstanding that could be resolved privately.

During that time, it was my perception that the organisation’s stated aim of enhancing and developing young people’s lives was often overshadowed by a strong focus on targets and performance metrics. In my experience, when outcomes are driven primarily by numbers rather than relationships, the deeper issues affecting young people are not fully resolved.

The management approach I encountered did not align with my values or expectations of best practice. I am not naming individuals, and I am not making allegations ,I am simply sharing how the culture felt from my position within the organisation.

This review is written in good faith by a former employee who joined LiveWest with genuine intentions of wanting to make a positive difference in young people’s lives. Unfortunately, it became clear that my approach and priorities were not the right fit for the organisation.

This feedback reflects my honest experience and opinion, and I am comfortable with it being shared publicly in this form.

1 grudnia 2024
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for you feedback - we're sorry to hear that you have not had a positive experience. Our teams are committed to providing our customers with support and depending on the department that work that could come in a number of different forms. We would be grateful if you could contact us directly to discuss your concerns and comments in more detail. Many thanks, David

Oceniono na 5 z 5

Thank you so much to Carl and his…

Thank you so much to Carl and his apprentice at Livewest they came and did my kitchen what a fantastic result! I absolutely love my kitchen! The staff that came to my property to do the work were not only professional but so respectful of me and my space as they were working they were clearing up couldn’t fault them great team Thank you so much Livewest!

13 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Clare,

It’s wonderful to hear how delighted you are with your new kitchen! We’re so pleased that Carl and his apprentice made the process smooth and enjoyable for you. Their professionalism and respect for your home really shine through in your feedback. Thank you for sharing your experience — it means a lot to us to know you’re so happy with the result. Many thanks - Aaron.

Oceniono na 5 z 5

Had a bathroom refit

Had a bathroom refit! Whoop!
The manager was fab, helped us with our choices as we got to choose the colours and flooring etc.
The bathroom was done in a week, stripped out and everything made as good as possible, despite living in an old property! Sam was happy and polite and boy did he work hard! He kept his work area tidy and all rubbish was collected on the Monday after!
Thanks guys! We are very satisfied.

13 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Mrs C,

Thank you so much for your wonderful review! We’re really pleased to hear how happy you are with your new bathroom. It’s great to know our manager supported you with your choices and that Sam made such a positive impression. We’re delighted you’re so satisfied with the result and appreciate you taking the time to share your experience with us. - Aaron.

Oceniono na 5 z 5

We just had a kitchen re-fit

We just had a kitchen re-fit, all the workers were brilliant, respectful that they were in somebody's home, and all the workers were polite and respectful of our space. They asked us what improvements we would like done to the kitchen, and they completed all the improvements. They gave us a good choice of colours and materials to use, and they respected our choices and carried out the work accordingly. The end result is that we have the perfect kitchen carried out in a professional manner at all times, and a professional finish. Thank you, Livewest, from a very happy family(customers/Tenants) of a Livewest property.

17 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Steve, for taking the time to share such thoughtful feedback. It’s great to hear how smoothly your kitchen refit went and that our team made you feel respected and involved throughout. We’re so pleased you’re happy with the final result and that it’s just how you wanted it. It means a lot to know the new space is working well for you and your family. - Aaron

Oceniono na 5 z 5

The guys here were absolutely…

The guys here were absolutely fantastic, polite, friendly and made sure everything was done to my preference down to the little details! The bathrooms been finished really nicely and it looks so smart! Couldn’t be happier with the service and the workmen :) thank you

17 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you, Jasmine, for such a lovely review. It’s fantastic to hear how pleased you are with your new bathroom and the care our team took to make sure everything was just right for you. We’re really glad their friendly approach and attention to detail helped make the process smooth and enjoyable. We hope your new bathroom brings you plenty of joy! - Aaron.

Oceniono na 5 z 5

Bathroom refurbishment done by James…

Bathroom refurbishment done by James Marshall was lovely,He is a very friendly lad and got on with very well with his work.

17 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you so much, Barbara, for sharing your lovely feedback. We’re delighted to hear you’re pleased with your bathroom refurbishment and that James made such a positive impression. It’s great to know the work was carried out to a high standard and that you felt comfortable throughout. We hope you enjoy your newly refurbished bathroom! - Aaron.

Oceniono na 5 z 5

Had my new bathroom fitted

Had my new bathroom fitted, very happy 😊From start to finish everyone was fantastic, really helpful, friendly and care for the customer outstanding 👏 Especially can't thank Paul enough for doing such an Awesome job of the bathroom, he is polite, professional, reliable, down to earth and really takes pride in his work👌The bathroom looks Amazing 👏 Am super grateful 🙏 Thank you 😊 🙏

16 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for the lovely feedback. Any work to instal a new bathroom can be quite extensive, so we are delighted that our team has been able to make it as stress free as they have. We always try to provide you with a reliable and professional experience, and it's great to see the teams doing such an awesome job. Many thanks, David

Oceniono na 5 z 5

Great experience

Great experience! Very professional and attentive sales agent.
Louisa Wisniewski

​​​​

Lettings Adviser

Thank you

16 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for you fantastic feedback. We're really pleased that Louisa has provided you with this great service - she is a perfect example of how we work with our customers and help make our services and processes run as smoothly as possible. Kind regards, David

Oceniono na 5 z 5

We have had an amazing experience with…

We have had an amazing experience with livewest. We where able to view a property and on a Thursday and get the keys the Monday.

2 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Hi Zoe, thank you so much for your lovely feedback! We’re delighted to hear everything went smoothly and that you were able to move in so quickly. We hope you’re settling in well and enjoying your new home. It’s great to know our team could help make the process a positive one for you. - Aaron.

Oceniono na 5 z 5

Amber has been exceptional!

Amber Harland has been extremely efficient and informative with every response she has given. She is extremely professional and has made the start of my journey as a customer smooth. Thank you Amber, true asset to the team!

9 października 2025
Opinia niezależna
Logo LiveWest

Odpowiedź od LiveWest

Thank you for this fantastic feedback. We endeavour to make your experience with LiveWest as easy as possible and Amber is a great example of how we work with our customers closely to ensure that we can provide the best service that we can. Thank you again for taking the time to leave such a positive review. Many thanks, David

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