LiveHealth Online Recenzje 

This app was so good last year! You use to get to look through doctors and pick which doctor you wanted to see. I had a regular doctor I liked. Unfortunately today I had to update the app, suddenly my insurance wasn't covering the visit AND it just picks a doctor for you. The doctors I've picked in the past were kind and great. The doctor they picked for me was not helpful and it was a waste of money in my opinion. I wish they would go back to how it use to be. Terrible update!

Used to be great. My mother and I would both use this service instead of going out and infecting others. Her last appointment and mine both sucked. It took her three hours to get into an appointment. When she finally did, the doctor refused to listen to her symptoms, told her to quit smoking, and use a neti pot instead of any decongestant.

Well I caught whatever she had a week later. I chalked up her experience as a one off, and called in. I was seen right away by a doctor who didn't ask me any questions, but instead told me about how the " little soldiers in my blood" were fighting a hard battle and I had to help them by not taking any over the counter fever reducer or decongestant other than plain Claritin. Which I already had tried. I told him and got a lecture about how we don't need to stop the " little engineers in the lungs" to stop making mucus of the "honored dead" soldiers.

I wish I were making this up. Ended up going to local urgent care who prescribed a cough suppressant so I could sleep, since I was coughing so hard I was throwing up.

LiveHealth Online violated HIPAA laws by emailing me my consultation notes that included my name, DOB, gender, provider notes and diagnosis on 1/1/2024. I’m considering a class action lawsuit against LiveHealth Online and Anthem Blue Cross and Blue Shield as well as their parent company.

I had the same experience as previous posters. My provider set up a follow-up appt for Jan 7th regarding meds she prescribed for my neuropathy. I logged in and saw that the entire app had changed and I had to re-enter all my info. Then i was told “you are connected” and to wait for “participants”, which was odd. I waited for over an hour and a half but meanwhile called the number for customer service. I was told no one was coming to my appt and I’d have to make another appt. Ok, i did that and after 30 minutes a doctor appeared and asked what he could do for me. I explained what happened and he said he would contact my provider and ended the session. Obviously he never contacted my provider because i wasn’t contacted. My scripts need to be refilled and i have no way of contacting my provider, who i really liked. The list of doctors is gone, my messages are gone and i have to find another telehealth service as i won’t be using LiveHealth again.

Terrible! Their new and improved website is absolutely worse in every way. There's no way to precheck my mic and cam before connecting with my therapist. My therapist couldn't hear me and I could not find the problem. This happened twice. Control has been taken away from the user. I can't get the help I need. When I called to get assistance with the mic problem, the representative said he can't help me either, because control has been taken away from reps too. Useless.

I have not been able to access my provider since December. Their customer service goes nowhere. Their tech support is absolutely useless. They don't respond to any emails or any cases. If you call customer service to try and get help you'll be on the phone for hours with no resolution. They'll apologize to you and give you a case number and that's about it. Their app hasn't worked since the 28th of December and they make no effort to rectify it for patients to access their providers. They deleted all of my information including my messages from my provider. When I finally got those back I wasn't able to schedule with my provider. I had to call in to schedule with my provider but then the app doesn't work to be able to actually see my provider. I have missed two scheduled appointments and had one other canceled by them because they can't get their own app to work. They offer you no assistance through tech support. Their email that they provide for assistance goes nowhere. Every time I call in they claim to escalate my case, I currently have eight cases open waiting for anybody to respond.

Absolutely the worst possible care I have ever received. Do NOT EVER use this service. Service doesn't work. Called customer support and waited for 25 minutes just for them to tell me that they know people cannot connect to their doctors and they are "working on it". It has been a day, and I have missed both a psychology and a psychiatry appointment because of this issue. YOU ARE A LIVE SERVICE! THAT MEANS THERE HAS TO BE A CONNECTION. I don't know how these money hungry corporations are allowed to dance around and pretend to help people while also providing a completely useless service. If you cannot connect to a doctor, then why is this a service at all? Useless.

THE WORST! I waited over 2 hrs for an urgent care visit and when I finally received the link for my appointment, it kept telling me my login was invalid. It was the same login I used to make the appointment. It would allow me back into the app to make a new appointment but it would not recognize the existing appointment I had.
I was never seen. This was for urgent care. They are continuing to decline with their service. It is a joke.

Have had several positive sessions with this application but beginning this morning-it went to downhill quick! Complete change to the application-I had to re-register for a scheduled appointment-all of my registered information was apparently gone-I finally got in to see the provider and my credit card was charged $85-apparently because they no longer had my insurance information. HELP!

I used to love using this service and have always told everyone to use it. Today I tried to get an appointment and the app is completely different , wait times wayyyy longer, and I don’t have any choice in who I see. Horrible experience and will no longer be using this service and no longer recommend to anyone. I am very disappointed in this service. They will be losing a lot of business. After reading the recent reviews with similar experiences , I see it’s already happening.

This used to a great service. Now the app update won't work with Android phones. The wait time is approx 2 hrs for a 2 min visit. Service and app have really gone downhill.

As the other person has also written, this service went fromn 5 star to 1 star in less than a month. It appears that some corporate folks more concerned with profit than people have destroyed what was a 5 star service. My experience is that of someone who filled in all of the required information including medications that I currently take, and then the doctor prescribing a medicine that conflicts with medications that I am taking? I was also very disappointed in the fact that now they assign the doctor to you rather than before when you could choose a doctor and in so doing you were able to first conduct some research as to the fitness of the doctor. NO MORE!

As others have stated, the interaction with this company (I will not use the word service because that’s NOT what is being provided) is ABYSMAL. I requested an appointment around 12:30 PM on 12/31. I received email and text notifications stating my visit would begin soon and that I would receive a link to the visit. I received an email and several text notifications at 2:46 PM. By the time I logged in at 2:50 PM (I was driving at the time and needed to pull off the road for safety reasons), I got a message stating the appointment had been cancelled. I’m very glad I opted to dump Anthem this year and return to Kaiser for 2024. I was always able to schedule telehealth visits without issue under Kaiser.

Waiting for link to be seen for over 1:15. No one answers the telephone. Might as well go to medexpress but now it too late and I have to wait until the morning. What a waste of a company.

Horrible. Only works when you can speak with a Dr.

This is the company that my insurance plan has listed on their website. The first time I used this was back in Nov 2023 when my daughter was ill. I waited almost 2 hours and the dr came on, I could see her, she could hear us, but she said she couldn’t see me. Then we were disconnected.

Finally after 3 hours we spoke with a Dr who was awesome.

I have been trying to see a Dr since yesterday. A text message is sent saying you will be notified when the Dr is ready. But I never received it. What I did get (this morning) is 2 texts telling me that my appointment has been canceled successfully and a text saying that due to the busy holiday season my visit has timed out. If you still need to see someone submit a new request.

If you can’t see a patient then don’t send something saying someone will see you shortly. I could have gone elsewhere. Which I will now do.

**update**
I finally got the text that it is time for my appointment. When I clicked the link the page says my appointment was already cancelled. With a link to set up a new appointment.

Maybe technical issues. Very disappointing

** Now I have been contacted by multiple Dr.’s. Must have been technical issues.

Yesterday was my 1st attempt to use the Telehealth service. I was going to use my local urgent care tele service but my coworker informed me our health insurance partnered with LiveHealth. Once I signed up I received a text letting me know once I come up a link will be sent to me. I waited and waited and waited. Also, the app isn’t user friendly. It doesn’t even let you know you are waiting to be seen by a doctor. Then 13 hours later I receive a text stating sorry your request to be seen by a doctor has expired I need to put in another request. Are you serious? This being my first experience with the company I’m highly upset. The service is a joke. Find another Telehealth provider.

7 hour wait time. My daughter neededs antibiorics for a sinus infection Dr. Told us to take an allergy pill we already do this daily. Barely spoke English

"Your visit will begin shortly" I've been waiting four and a half hours.

I waited an hour and a half earlier today, but I had to cancel. I use the Sydney Health app. Before, at most, it would take ten minutes to see a doctor.

I will not be using the app or LiveHealth Online ever again. This is insane.

This used to be an incredible app, which was user-friendly. I used it in November, and had no issues. Today I had to re-enter all my information which was not a problem. I then was told that my appointment would begin shortly and I would receive a link. I was given no timeframe and no option for doctors as I was in the past. It has now been five hours and I have heard nothing. This is so unfortunate because being able to see a doctor, without leaving home when you are feeling ill and cannot get into your doctor was wonderful. I will certainly be looking for other options.

Wow...the only thing consistent with these guys is the negative reviews here are right. After 3 hours waiting for an appt...I get the link and it takes me to the registration page. And ... Another attempt....I get my appt has been cancelled. Their loss sent me off to SesameCare...which the appt was scheduled (instead of open ended) and $30 less.

Beware of these guys...they are also providing "service" for some of the other big brands out there... So... Do your homework.