www.LittlePetWarehouse.co.uk Recenzje 

1132
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered a 165cm double cage, really fast delivery, easy to put together, my conure is loving the huge space 😊 and it looks fantastic in the alcove in my living room

Oceniono na 5 z 5

I was abit apprehensive about ordering from here as the reviews where very hit and miss that I found. But bit the bullet and ordered anyway as you never know unless you try. Super glad I did,... Zobacz więcej

Oceniono na 5 z 5

My little cookie enjoys her new cage, very spacious from her old cage. She loves it and runs around more freely. I can say for anyone with Syrian hamsters it is very suitable and meets standard requir... Zobacz więcej

Oceniono na 3 z 5

The cage arrived damaged. Some of the bars were bent including the doors. The side panels don’t fix together, so there are gaps. No instructions were included, to explain how to safely install the pla... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep zoologiczny

Napisane przez firmę

http://www.littlepetwarehouse.co.uk


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
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3 gwiazdki
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4,5

Wszystkie recenzje

(1132)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 55

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Oceniono na 5 z 5

Ordered a 165cm double cage

Ordered a 165cm double cage, really fast delivery, easy to put together, my conure is loving the huge space 😊 and it looks fantastic in the alcove in my living room

11 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Incompetence of the Highest Order

Ordered a cage on 22nd December so we could rehome two rats. The cage was delivered but the sections did not line up properly leaving big gaps (escape risk). We contacted them on the day of delivery (24th December) but did not receive a reply until 5th January.
Replacement sections sent out on 7th January, one of which was fine but the other had the same issue as the originals. We contacted them on 10th January, another replacement sent out on 12th January. This one had a faulty door. Lots of disputing with them claiming "the door and hinge alignment shown in your video is consistent with this model as a whole." Translated, it's poor quality so deal with it.
21st January they offered a refund and they collected the cage. By this point we'd missed out on rehoming two different sets of rats.
22nd January we ordered a different cage suitable for degus as we had found a couple that needed a new home. It arrived on 23rd January... with no wheels and screws to put it together. We could not collect the degus that weekend and inconvenienced the rescue centre.
26th January they sent out replacement screws and wheels. 27th January they arrived. The problem? They were for the cage we had returned, not the new cage. (If you need fixings for the Chatsworth cage, give me a shout). They were supposed to send out the correct wheels and screws the same day, but they didn't send them until the 28th. Well, they sent the screws but forgot the wheels. They didn't arrive at all.
30th January they eventually sent both the screws and the wheels. We just managed to get the cage constructed in time to be able to adopt our degus.
They also sent out the wrong colour hammock.

23 grudnia 2025
Opinia niezależna
Logo www.LittlePetWarehouse.co.uk

Odpowiedź od www.LittlePetWarehouse.co.uk

Hi Chris,

We are genuinely sorry that your experience became so drawn out. However, for the benefit of anyone reading this review, we feel it is important to provide the full and accurate timeline.

Your first email was received at 6:47pm on Christmas Eve, while our business was closed for Christmas and New Year. We replied on 5 January, our first day back, rather than simply leaving your message unanswered as the review may suggest.

We subsequently sent two replacement wall sections and the correct black hammock. When you reported a further issue, another wall section was dispatched. After reviewing your video, we explained that the door and hinge movement shown was consistent with the construction of that particular model. We did not tell you that it was “poor quality” or that you should “deal with it”. We immediately offered to collect the cage and issue a full refund if you were unhappy with its design. You accepted this, the cage was collected, and the refund was processed in full.

You then placed a separate order for an Aventura cage. We fully accept that it arrived without the wheels and assembly fixings, and that an incorrect set of parts was initially sent. This was our error, for which we apologised. Further parts were sent through Royal Mail and, when delivery remained uncertain, we also arranged an additional shipment using DPD Saturday service at our expense.

Your final email confirmed that the Aventura cage had been successfully assembled. We also advised that you could keep the additional parts rather than troubling you with another return.

There were mistakes during these orders and we do not dispute that. However, replacements were repeatedly supplied, additional courier services were paid for, the original cage was collected, and a full refund was issued. We therefore do not believe the suggestion that we dismissed your concerns or left you without a resolution fairly reflects the extensive assistance provided.

Kind regards,
Little Pet Warehouse

Oceniono na 3 z 5

The cage arrived damaged

The cage arrived damaged. Some of the bars were bent including the doors. The side panels don’t fix together, so there are gaps. No instructions were included, to explain how to safely install the platforms and ladders. I asked customer services if there were parts missing, such as clips to hold the sides in place. I was advised by customer service to use pliers to bend back the bars and doors, and was asked if any parts were missing. Asking me the questions I need them to answer isn’t helpful and hasn’t solved any of my issues with the cage. I don’t recommend this company, look elsewhere.

26 czerwca 2026
Oceniono na 1 z 5

Avoid company un willing to help with…

Avoid company un willing to help with there crap quality cages and also expect ypu to pay for postage to return. Poor customer service worst company ever Avoid. Please note they offered me to return it after it was made and I also had to pay to return i asked for little compensation so I could get the screw holes re threaded ect but no and I wouldnt pay to return a faulty item should be collected by them. This is an update

1 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

It's been a month since we bought this…

It's been a month since we bought this cage for two rats, and I can leave an honest review. Don't waste your money. It's terrible! The plastic tray constantly detaches from the main structure, and I catch my animals all over the room every night. The design is simply not designed for safe, quality animal living.

8 maja 2026
Logo www.LittlePetWarehouse.co.uk

Odpowiedź od www.LittlePetWarehouse.co.uk

Thank you for taking the time to leave your review.

We’re very sorry to hear that you are unhappy with the cage. We always want our customers to be completely satisfied with their purchase, and we would have been more than happy to help resolve this for you if the issue had been reported to us directly.

Unfortunately, we were not contacted before this review was left, so we were not given the opportunity to look into the matter or offer a suitable solution.

If you still require assistance with the cage, please contact our customer service team by email and we will do our best to help.

Kind regards,
Little Pet Warehouse

Oceniono na 5 z 5

Great company

I’ve used this company many times, but recently had an issue with the bars on the cage flaking when the cage arrived ..

I emailed them regarding this, and had a reply the same day, and the next day, new bars were sent out to me with no issues at all

28 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I am basing this review on the customer…

I am basing this review on the customer service. We had placed an order and received a tracking number but had change of mind at the last minute and asked if we could cancel our order. This was done and a refund received very quickly.

11 maja 2026
Oceniono na 5 z 5

Great service.

There were a couple of issues regarding delivery that were dealt with promptly. Communication from the customer services team was effective and friendly. We are really happy with the Guinea pig home too. Thank you.

11 maja 2026

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