Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... Zobacz więcej
Reakcja na opinię
Lit Fibre
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... Zobacz więcej
Reakcja na opinię
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... Zobacz więcej
Reakcja na opinię
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca usług internetowych
- również w kategorii:
- Dostawca internetowy
O Lit Fibre
Napisane przez firmę
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Dane kontaktowe
400 Thames Valley Park Drive, RG6 1PT, Reading, Zjednoczone Królestwo
- 0330 460 4610
- support@litfibre.com
- litfibre.com
Inni użytkownicy przeglądali również
Lenny was great at resolving my query…
Lenny was great at resolving my query efficiently and effectively, thank you Lenny!
2 listopada 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thanks so much, Lukus! We're thrilled to hear Lenny was able to help you quickly and effectively!
Very polite and changed things to…
Very polite and changed things to hopefully make them better.
31 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Just what we love to hear, Lyn!
Odpowiedź od Lit Fibre
Thank you, Mark! We’re pleased to hear you found everything straightforward and hassle-free!
It does what it says on the tin,
It does what it says on the tin, and is value for money in the last two years it has it has been no problem and has given me exactly what I needed and paid for . Thank you Lit keep up the good work
29 października 2025
Odpowiedź od Lit Fibre
Thank you, John! We’re delighted to know you’ve had a smooth experience and great value over the past two years!
Odpowiedź od Lit Fibre
Thanks, Steven! Glad you found everything efficient and straightforward!
Excellent help and guidance from your…
Excellent help and guidance from your call centre staff.
28 października 2025
Odpowiedź od Lit Fibre
Thank you, John! We’re delighted our team could assist you so well!
great ,its quick call to renew the…
great ,its quick call to renew the contract .
28 października 2025
Odpowiedź od Lit Fibre
Thanks, Aruna! 😊 Glad to hear your renewal was quick and easy!
Positive & willing
Firstly, the fact that they answered emails and phone calls very quickly is a big plus in my book.
Secondly, when they found I was not happy with the installation, they had City Fibre round within a few days ro rectify the problem.
I can only say that my experience of Lit so far is positive and willing. A first rate service.
28 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thanks so much, Bruce! We’re really glad to hear our team and City Fibre could get things sorted quickly. Delighted you’re happy with the service!
It was a great conversation about my…
It was a great conversation about my renewal and the fact that I had found a much better price for same speed internet with a different company, I was absolutely delighted to be given the same price as the other company and a guarantee that the price would not increase for the term of my contract of 24 months. Excellent customer service in my opinion as I was 99% ready to switch provider even though my service with Lit over the last 2 years has been second to none! It was just my renewal price that was the sticking point, but that was happily resolved within my phone call.
Thank you
28 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thanks so much, Angela! 😊 We're thrilled we could match your renewal price and keep the great service going for another 24 months!
Odpowiedź od Lit Fibre
Thanks, Simon! We’re glad you had a good experience — we’ll be sure to pass your kind words along to the team!
The customer service was exceptional.
The customer service was exceptional.
27 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thank you, Jed! We’re so glad to hear you found our customer service exceptional. Your feedback means a lot to us!
Real help, really quickly
Clear questions and instructions got to the heart of the problem quickly and resolved the issue - and then offered an improvement. Very impressive.
26 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thanks so much, Martin! We’re delighted to hear our team was able to quickly identify and resolve the issue — and even offer an improvement. We really appreciate your feedback!
I have had such a bad year and thank…
I have had such a bad year and thank goodness for the customer support. I’ve been with Lit for about 2 years and not once have I had a problem. The service is great .were 4 people in the house hold and never had a problem with internet. I can’t rate Lit and there customer support more highly. Thank you for the help and support today . Rachel
24 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thank you so much, Rachel! We’re truly grateful for your kind words and for being with Lit for the past two years. It means a lot to hear that our service and support have been there for you—especially during a tough year. We’ll be sure to share your feedback with the team!
Excellent chat system
Took a bit of time to explain the process to me and make me fully understand it
All went well and sent me a follow up email to confirm my request had been actioned
24 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Thank you, Ann! 😊 We’re so glad to hear everything went smoothly and that our team took the time to make sure you fully understood the process. We appreciate your feedback and are happy we could assist you!
Professional service.
24 października 2025
Odpowiedź od Lit Fibre
Thanks so much, John! We really appreciate your kind words and are glad you were happy with our professional service!
Good deal - very good customer service
The agent on the phone was very helpful, efficient, and clear. He was able to arrange a good deal for us when transferring our contract to a new house. Thanks!
24 października 2025
Odpowiedź od Lit Fibre
Brilliant to hear our agent could help make your move smooth and get you a great deal! Thanks for the lovely feedback and welcome to your new home with Lit Fibre!
Just renewed my contract with Lit Fibre…
Just renewed my contract with Lit Fibre for another 2 years. Spoke to Yavor, who was very friendly, helpful, and efficient and also managed to keep the price the same too!
23 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Fantastic to hear Yavor could help and keep everything smooth (and the price the same!) Cheers for sticking with us for another two years, we’re glad to have you on board!
Great service
This was so efficient and easy. Lenny was really quick and made us an excellent offer.thank you.
23 października 2025
Odpowiedź od Lit Fibre
Brilliant to hear Lenny could make things quick and easy and sort you an excellent offer! Thanks for the lovely feedback, we’re chuffed to have you with Lit Fibre!
Great Service
Always at the end of the telephone line if help needed. NO issues at all with them.
23 października 2025
Odpowiedź od Lit Fibre
We love that big 'no' Kim! Thanks for the fab review.
Very informative and helpful
Very informative and helpful. Answered all of my questions regarding renewal of contract.
Good customer service experience and reliable broadband.
22 października 2025
Opinia niezależna
Odpowiedź od Lit Fibre
Really pleased everything was clear and straightforward when renewing your contract. It’s great to hear your broadband is running reliably, and thanks for taking the time to share your feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.