I purchased a sofa set from LISF and they delivered an incomplete order which they admitted to. Unfortunately I have not been able to get them through phone and email. I went to their company address... Zobacz więcej
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Zobacz, co mówią recenzenci
I wrote a review 2 or 3 weeks ago about this company. I ordered Barstools on 6th August for £400 they have promised several times delivery which I've waited in as apparently it's an all day t... Zobacz więcej
Absolute Cowboys,left with half a sofa from L shaped sofa ordered no contact made to rectify gone missing. Waleed owner no where to be seen and his partner Amar also missing. My 2nd set has studs mis... Zobacz więcej
We have just received a four-piece Brooklyn sofa set and are super happy with it. Delivery was on time and the two guys ensured that it was installed and we were happy before they left. Througho... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At LISF LTD, we believe that your home should be a reflection of your unique style and personality. That’s why we offer a curated selection of high-quality home furniture that combines timeless elegance with modern functionality. Our pieces are crafted with meticulous attention to detail, using only the finest materials to ensure durability and comfort. Whether you’re looking to furnish your living room, bedroom, or any other space, our diverse range of designs caters to every taste and preference. Experience the perfect blend of style, quality, and affordability with LISF LTD, where your dream home becomes a reality.
Dane kontaktowe
Unit 82 Plum Street, B6 7RT, Birmingham, Zjednoczone Królestwo
- 01212951049
- Sales@LISF.LTD
- lisf-ltd.co.uk
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Słaba
54 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I am very satisfied with my sofas and…
I am very satisfied with my sofas and recommend Lisf to any one looking for new top quality sofa.
6 września 2023
Opinia niezależna
Chesterfield Sofa
I want to express my utmost satisfaction with the recent purchase of the 3 seater Rocky Chesterfield sofa in cream leather from Lisf. Not only is the sofa absolutely lovely, but the overall service I received throughout the entire process was truly exceptional.
From the moment I placed the order until the sofa was delivered to my home, every interaction with your team has been nothing short of fantastic.
7 września 2023
Opinia niezależna
Very poor customer service
Very poor customer service. Was responsive when we wanted to purchase but stopped communicating when we made a complaint. All dining chairs ripped due to poor quality. They promised to send someone for over a year still nothing. One of the sofas also ripped and wood broken. We were told it will be replaced. It’s been 10 months and no communication. They don’t answer calls or reply to messages. The two seater is useless as we can’t sit on a broken sofa. I will completely avoid the company and patronise a reputable one. Complete waste of money on dining set and sofas of over £2000. A very big regret
1 września 2023
Opinia niezależna
Amazing Sofas
I got my sofas set from here. They are beautiful 🤩 I loved them ❤️
9 sierpnia 2023
Opinia niezależna
Odpowiedź od LISF Ltd
Your recommendation is a valuable endorsement, and it will undoubtedly assist others in making informed decisions when considering LISF for their furniture needs. High-quality products coupled with exceptional service are qualities that should be celebrated, and LISF appears to have delivered on both fronts.
Thank you for taking the time to share your positive experience, and we hope you continue to enjoy your new sofas for years to come.
AWFUL experience
BAD experience. DO NOT BUY from this company. I bought a sofa which was delivered in July. I requested a return. It has now been 2 months and no one has called me back to arrange collection despite email confirmation that the return was accepted. I have called and emailed too many times but am still waiting for a call back. The sofa is in the middle of the living room, no one has sat on it. I'm waiting to return it so I can buy a new one. What a nightmare!
I'm clearly considering legal action against this company. This is definitely a scam. Absolutely not to be recommended.
9 września 2023
Opinia niezależna
Odpowiedź od LISF Ltd
Dear Sara,
We deeply regret the negative experience you've had with our company and the inconvenience caused during your return process. We take your feedback seriously and would like to provide you with an update on your return status.
We understand the frustration you've experienced due to the delay in arranging the collection of the sofa. We want to assure you that we have now successfully collected the item, and it is currently with our warehouse team. They are in the process of conducting a thorough inspection to ensure its condition meets the required standards for a refund.
We genuinely apologize for the extended timeframe this has taken and the inconvenience it has caused you. Rest assured that your refund will be initiated promptly after the warehouse team completes their assessment. We are committed to resolving this matter to your satisfaction and ensuring that you receive the level of service you deserve.
While we understand your frustration and consideration of legal action, we hope you will allow us the opportunity to rectify the situation and provide you with a satisfactory resolution. Our team is dedicated to ensuring that you receive your refund without further delay.
Once again, we apologize for the inconvenience you've faced and thank you for your patience throughout this process. If you have any further questions or concerns, please feel free to reach out to our dedicated customer support team, who will be actively monitoring your case.
Your satisfaction is important to us, and we hope to regain your trust as a valued customer.
Best regards,
I ordered two Brooklyn sofas
I ordered two Brooklyn sofas. Delivered without a cushion and sitting on them felt like I was sitting on a box with towels on top.
I immediately requested a refund which they agreed to. The sofas were picked up in June and till date, despite numerous phone calls, email correspondences and promises to pay back, I am yet to receive my refund!
They have blamed a Paypal error which from some of the review above, I see is a common excuse they use. I have now reached out to PayPal to raise the dispute and I will be reporting this company as fraudulent and raise the issue with my bank.
Definitely not worth the hassle and I would advise to order from a more reputable company and give them a good miss.
I will definitely get my money back and intend to use every medium possible to get my money.
Next stop will be legal advice and possible representations!
30 maja 2023
Opinia niezależna
Odpowiedź od LISF Ltd
We sincerely apologize for the inconvenience you faced regarding your order and the delay in processing your refund. We deeply appreciate your patience, and we want to provide you with an update on your refund status.
We have thoroughly reviewed your case, and we're pleased to inform you that the full refund you requested has been successfully processed. You should have received the refunded amount in your account in August, as per your initial request.
We acknowledge that the delay in refunding your payment was not up to our usual standards, and we regret any frustration it may have caused. We want to assure you that your feedback has been taken seriously, and we are committed to addressing the issues that led to this delay to prevent such situations in the future.
Regarding the PayPal error you mentioned, we have identified and resolved the issue on our end, and we're actively working to improve our processes to ensure a smoother experience for our valued customers.
We appreciate your understanding and thank you for bringing this matter to our attention. We hope that this resolution has helped restore your confidence in our company, and we look forward to serving you better in the future.
If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team. They are here to assist you with any concerns you may have.
Once again, we apologize for the inconvenience you experienced, and we appreciate the opportunity to make things right.
Best regards,
Don’t bother
Initially I ordered two Rocky sofas, no problems at all so I decided to order a matching footstool.
The order was placed in February with a delivery date of 1st April. The date came with absolutely no communication from them so I contacted them for an update, they never reply to emails straightaway, you constantly have to chase them for updates. Finally, we were advised on 5th June that the order will be received at the end of June and they are offering a 30% discount due to the delay. The footstool didn’t arrive until 13th July so two weeks after they assured me and 5 months after the initial purchase.
I am still waiting for the reimbursement of the 30% discount, they have blamed a Paypal error for this which I know to be untrue.
I have emailed for an update three times on 19th July, 26th July and 3rd August with no reply from them.
Not worth the hassle and I would advise to order from a more reputable company to save yourself the stress.
4 sierpnia 2023
Opinia niezależna
Don’t slack on your customer service.
This is the second set of sofas I have purchased from them.
I purchased the Rocky three and two seater sofas.
Excellent quality, so happy with my purchase.
Would have got five stars, but, this time round, had to chase up this order. Previously , I was kept informed throughout ordering. This time, I was left in the dark for ten weeks. I had to call for over a week to find out about my order.
I purchased again from them as the customer service first time round was excellent and the sofas are fab, but sadly, my recent experience was not as good.
Love my new sofas, can’t beat the price…..but pleas….keep customers informed about their orders…it makes a big difference!!!!
19 czerwca 2023
Opinia niezależna
Odpowiedź od LISF Ltd
Dear Robert,
Thank you for taking the time to provide feedback on your recent purchase of the Rocky three and two seater sofas. We are delighted to hear that you love the quality of your new sofas and that you are pleased with your purchase.
We are sorry to hear that your recent experience was not as good as your first purchase. We apologize for any inconvenience caused by the lack of communication regarding your order. We understand how important it is to keep our customers informed about their orders and we are sorry that we fell short in this aspect. We will take your feedback on board and strive to improve our communication with our customers in the future.
We appreciate your loyalty and we are glad that you chose to purchase from us again. We will continue to work hard to provide excellent customer service and high-quality products at competitive prices.
Thank you again for your feedback and for choosing us.
Bad customer service - Avoid!
Although the sofas seem nice, avoid this company! They were initially nice enough to deliver the sofas on a specified date. However, once delivered, they came with no legs!!! This was in December 2022 and till now I am still waiting for them. They never call you back and come up with different excuses instead of trying to make amendments. They don’t respond to emails and God knows how long it will
Take for a compensation to ever reach my account. Highly disappointed and very upset
15 grudnia 2022
Opinia niezależna
Odpowiedź od LISF Ltd
Thank you for taking the time to provide feedback on your experience with our company. We deeply apologize for the inconvenience and frustration you have encountered regarding your sofa delivery.
We understand how important it is for you to receive a complete and fully functional product, and we sincerely apologize for the oversight of the missing legs. This is not reflective of our usual standards, and we take full responsibility for the mistake.
We regret any communication gaps that may have occurred during this process. It is disheartening to hear that you faced difficulties in reaching us and that our responses were not prompt or satisfactory. We acknowledge that we fell short of meeting your expectations in this regard, and we apologize for the inconvenience caused.
Please be assured that we are actively working to rectify this issue. We have taken immediate action to source the missing legs and have expedited the process to minimize any further delay. We understand the frustration caused by the extended wait, and we sincerely apologize for the inconvenience and disappointment it has caused.
Regarding compensation, we would like to make amends and ensure you receive fair compensation for the inconvenience you have endured. Our customer support team will be contacting you directly to discuss the compensation process and find a solution that meets your expectations.
Once again, we sincerely apologize for the disappointment and upset caused by this situation. We value your feedback and will utilize it to improve our processes and prevent similar issues from occurring in the future.
If there is anything else we can assist you with or if you have any additional concerns, please don't hesitate to contact us directly. We are committed to resolving this matter promptly and ensuring your complete satisfaction.
Best regards,
LISF LTD.
Poor quality no customer care
Poor quality materials used. I am now left with a 3 piece suite that nobody can sit in unless I cover it. Pretty useless especially as sofas are designed for people to sit on. Complained so many times, they just dismiss you, blame you for the fault and refuse to do anything. Almost £3k down the drain - DO NOT BUY FFOM THESE CON MEN
1 maja 2023
Opinia niezależna
I got my sofas from here they are…
I got my sofas from here they are amazing
26 listopada 2022
Opinia niezależna
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