Thank you to the LIPS team for the prostate and TRT test. The whole process was so professional, friendly and fast from start to finish. Excellent service and really impressed with how easy and straig... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A first class healthcare service with staff and clinicians who take the time to engage, explain things clearly and treat you like a human. I would like to extend my especial thanks to Dr. Gratwicke fo... Zobacz więcej
Reakcja na opinię
The care in the hospital was great. Nurses and physios were great. But the pre operation admin was terrible, the repeated need to reregister, the amount and pointlessness of the emails I get sent befo... Zobacz więcej
Reakcja na opinię
During my 19 years as a professional rugby player, I’ve always understood the importance of looking after myself. Now I’m retired and at 52, I know I have to work harder to make sure I’m on top... Zobacz więcej
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Informacje dotyczące firmy
- Przychodnia lekarska
- również w kategorii:
- Centrum medyczne
- Chirurg
- Lekarz
- Ortopeda
- Szpital prywatny
Napisane przez firmę
LIPS Healthcare is a private multispecialty clinic at Battersea Power Station, London SW11, a two-minute walk from Battersea Power Station tube station on the Northern line. Founded in 2016, it brings together over 170 consultant-level specialists across 30+ clinical specialties and sees over 57,000 patients annually, seven days a week including evenings. No GP referral is required. Same-day appointments are available across most specialties. Self-pay and all major health insurers accepted, including Bupa, AXA, Aviva, Vitality, Cigna, WPA, and Simply Health. Conditions treated include knee pain, back pain, sports injuries, skin conditions, heart and chest concerns, digestive problems, anxiety, hearing problems, gynaecological concerns, and paediatric conditions. Specialties include cardiology, neurology, gastroenterology, dermatology, orthopaedics, physiotherapy, radiology, audiology, and aesthetics. An on-site pharmacy means most patients can be assessed, treated, and prescribed in a single visit. Serving patients from Chelsea, Clapham, Vauxhall, Pimlico, Wandsworth, Nine Elms, and across London.
Dane kontaktowe
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Zjednoczone Królestwo
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,6
Doskonała
706 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Beyond incompetent customer service
To be clear, I found the doctors excellent.
The LIPS administration department are beyond incompetent.
They harassed me over six months over an ‘unpaid’ insurance excess which I repeatedly proved had been paid the day I received it.
They claimed after a ‘thorough investigation’ I still owed the money.
Between myself and BUPA we found out the LIPS administration department had allocated the money to a different doctor.
After having to do their work for them, they finally admitted their mistake.
Honestly, communicating with their customer service is like being imprisoned in a mental asylum.
Avoid.
10 marca 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Matay Arsan is a fantastic clinician…
Matay Arsan is a fantastic clinician and made me feel very comfortable and well treated in his medical care and knowledge.
24 stycznia 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
Daily visits coordination of…
Daily visits coordination of Medication and.updating recovery plans
23 grudnia 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
I had a great consultation with Mr…
I had a great consultation with Mr Matay Arsan. He was very knowledgeable about every question I asked him, and he gave me an excellent road map for recovery, something I have been able to find elsewhere.
20 stycznia 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
My surgeon dr Matay Arsan is an amazing…
My surgeon dr Matay Arsan is an amazing professional. His expertise, experience and knowledge about wrist problems is incredible. He has a very nurturing approach and has been very reassuring, patient and always has time to answer all my questions . I have always felt well looked after by him and have been treated with respect and understanding . He had done two surgeries on my wrist. I have received an exceptional care from him on each occasions which I am super grateful for.
27 listopada 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
Poor communication and follow-on treatment
After a shoulder injury I went to see Mr Arsan for treatment. I initially had an MRI and he recommended a steroid injection and physio following the MRI result. It has been over a month and I still have not received this referral (I have chased on numerous occasions). I am still in pain and there does not seem to be any progress (or even concern) regarding the next steps of my treatment. Very frustrated by my experience.
15 stycznia 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience."
Disorganised and late to the party at…
Disorganised and late to the party at raising any issues
14 listopada 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Dear Mark,
We’re sorry to hear about your experience and regret that we did not meet your expectations.
We’d like to understand more about the concerns you’ve raised. We’ve requested additional information from you to help us understand the issues you encountered and to investigate this matter thoroughly.
If you prefer, you can also reach out to us directly at complaints@lips.org.uk.
We are committed to improving our services and hope to have the opportunity to make things right.
Kind regards,
LIPS Healthcare Team
I would of given 5 * as Dr Imitiaz…
I would of given 5 * as Dr Imitiaz Ahmed was brilliant,
But when mistakes are made they don't seem to care .
And we had a lot of money taken by mistake they said.
Fair enough rectify it ASAP that money should of been put back sane day .
We had bills shopping can't be paid.
And yep they have taken the lot.
Not refunded the big chunk back to us . Been 4 days so far.
So be careful and talk to someone who knows numbers on a card machine disgusted with finance team they should of done a reverse payment then they just take what's the amount is. All in all not impressed with this company .
WE STILL DONT HAVE OUR MONEY 7 DAYS WITH WEEKENDS
We have bills going out soon and won't have enough .
You should pay us compensation for all the agro we have had . And borrowing money pure embarrassing not even enough for petrol.
19 września 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Dear Lucy,
I would like to offer my sincerest apologies for the inconvenience and frustration caused by the recent payment error. After looking into this matter, I can confirm that a mistake was indeed made on our part, and the accounts team processed a full refund, which has been returned to your account.
We completely understand how important it is to have access to your funds, especially for essential expenses like bills and shopping, and we deeply regret that this issue wasn’t resolved sooner.
While staff followed process and due diligence, please be assured that we are reviewing our internal processes to ensure refunds are processed promptly in future and will be making necessary improvements.
Thank you for your patience and understanding, and once again, we apologise for the trouble caused.
Dr Rather came every day even weekends…
Dr Rather came every day even weekends to assess my wife
2 lipca 2024
Opinia niezależna
Ms. Caroline Murphy
Ms. Caroline Murphy took a detailed record of my injury and gave me appropriate exercises to do to improve my mobility and aid recovery. She explained each of exercises thoroughly, checked I was doing them correctly, and explained clearly what help they would be to aid my recovery. I was very happy with the outcome of my session with her.
14 czerwca 2024
Opinia niezależna
Exemplary care by London International Patient Services
The care provided to me by London International Patient Services was outstanding. From first meeting to final discharge, Miss Homa Arshad's professional skill and personal care were exemplary. Through 2 hip replacement operations and the aftercare, I could not have received better treatment delivered with the friendliest concern and natural empathy. The administrative support of her team matched her care and attention at every stage.
7 czerwca 2024
Opinia niezależna
Uncaring and Incompetent
I'm afraid I've had a very poor experience with this organisation. The consultant I saw was OK, and adequately explored the issue I'd come to see him about. However, I had a series of poor experiences with the wider organisation and back-office team including mishandling of personal data, a very mercenary approach to dealing with problems (oh, we've messed up a prescription and you want it re-issued? That'll be another £50...) and an uncaring and unresponsive approach to patient satisfaction and wellbeing.
Might be OK if you want to go private for a specific, discrete issue but not likely to be a good experience if you have complex or long term medical needs.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Dear Mr Williams,
We sincerely apologise for the negative experience you had with our organization. We are deeply concerned to hear about the issues you faced, including the mishandling of personal data and the additional charges for re-issuing prescriptions. This is not in keeping with the high standards we strive to maintain.
We take your feedback seriously and will be investigating these matters thoroughly. Please be assured that we are committed to improving our services and ensuring that all patients receive the exceptional care and support they deserve.
We treat thousands of patients and pride ourselves on offering outstanding service. We are sorry that your experience did not reflect this, and we hope to have the opportunity to make things right.
Thank you for bringing these concerns to our attention as it allows us to improve our service. Our Patient Experience Lead will be in touch and we will be grateful if you could share with her further details to form part of our investigation.
Kind Regards
LIPS Healthcare Patient Experience Team
Dr Matay Arsan is an excellent…
Dr Matay Arsan is an excellent consultant. Makes you feel like a priority and explains all procedures patiently and clearly. Highly recommend.
21 maja 2024
Opinia niezależna
Very proffessional and kind aproach
Very proffessional and kind aproach. we had a clear understanding of what our situation is and what needs to be done.
7 maja 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
We are glad to hear that you had a very professional and kind approach from the team, and that you gained a clear understanding of your situation and the necessary steps forward. Clear communication and a compassionate approach are key components of quality care.
Free of pain in no time at all!
Dr Arsan is not just a highly experienced consultant, he is also kind and generous with his time.
I was in acute pain and had some imminent travel plans but he ‘did the impossible’ and had me treated in no time at all.
Monica, his assistant, is a true star, corresponding was super easy and fast.
Can’t thank Mr Arsan and his team enough, definitely an extra bunch of Stars from me!
Gaby :)
20 marca 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
It's wonderful to hear about your positive experience with Dr. Arsan and Monica.
Their combination of expertise, kindness, and efficiency made a significant difference in your care, especially during a challenging time. Being treated promptly and with compassion can greatly alleviate stress and discomfort for patients, and it's clear that Dr. Arsan and his team went above and beyond to ensure your well-being.
Thank you for sharing your experience and for recognizing their exceptional care with "an extra bunch of Stars."
I had a wonderful consultation with dr
I had a wonderful consultation with dr. Arsan, who is extremely professional and meticulous in his approach. He suggested the best treatment for my problems and above all he reassured me on the success of the latter
I highly recommend this doctor for his expertise and human approach
T. Tolson
12 marca 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
It's fantastic to hear about your positive experience with Dr. Arsan.
Being professional, meticulous, and reassuring are crucial qualities for a healthcare provider, and it's great to know that Dr. Arsan exemplified these traits during your consultation. Recommending a doctor based on their expertise and human approach speaks volumes about the quality of care they provide.
Thank you for sharing your recommendation
Odpowiedź od LIPS Healthcare
Thank you for your feedback!
It's great to hear that you found the service professional.
We hope you have a wonderful day!
I saw Dr Parmar today for a very large…
I saw Dr Parmar today for a very large ganglion cyst procedure. He was very professional, punctual and caring with a great bedside manner. He carried out a thorough assessment and the procedure painlessly. I am thrilled! Thank you very much.
19 lutego 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your positive experience with Mr. Parmar.
It's wonderful to hear that he provided professional, punctual, and caring service, with a great bedside manner during your procedure for a large ganglion cyst. His thorough assessment and ability to carry out the procedure painlessly are truly commendable. We're delighted that you're thrilled with the outcome.
Everything from walking in te door was…
Everything from walking in te door was first class. All the staff were attentive and friendly and I was looked after very well
30 stycznia 2024
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your experience!
I'm glad to hear that your visit was a positive one and that you received excellent care from the moment you walked in. It's great to know that the staff were attentive, friendly, and provided you with exceptional care throughout your time there
Your feedback is valued, and We hope you have a wonderful day!
Best physiotherapist in London!
Best physiotherapist ever, walking because of her services, her name Caroline Murphy.
6 grudnia 2023
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your feedback!
I'm delighted to hear about your positive experience with Caroline Murphy. It's clear that her expertise and dedication have played a crucial role in your recovery, and I'm thrilled to hear that you're now able to walk because of her services. Caroline Murphy's commitment to her patients is truly commendable, and I'm sure she will be pleased to know about the impact she has had on your life.
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