Eli Lilly and Recenzje 

I am reading from others reviewers about the low efficacy of the medication. After 4 months of using, I just loss 3 pounds, not close to the supposed average loss advertised. I will call my pharmacy provider to stop getting the medication from Lilly.
I also writing this review regarding the recent malfunction of two of my injectors.
I would like to clearly state that I have successfully used approximately 16 injectors prior to this incident without any issues. Based on this consistent experience, I am confident in my ability to use the device correctly and in accordance with the provided instructions.
During this most recent use, the injector did not function as expected despite following the same process I have successfully used multiple times before. For this reason, I believe this incident should be considered as a potential product or device malfunction, rather than attributed to user error.
While I understand that standard troubleshooting questions are part of your review process, the repeated implication of incorrect use is concerning given my demonstrated history. I respectfully request that this case be formally reviewed with appropriate consideration of:

My prior successful use of the device
The possibility of mechanical or manufacturing issues
Reports of similar concerns from other users

I also reading from others reviewers about the low efficacy of the medication. After 4 months of using, I just loss 3 pounds, not close to the supposed average loss advertised. I will call my pharmacy provider to stop getting the medication from Lilly.

Terrible company charged $449 for Zepbound pen 7.5mg. Medication absolutely didn’t work at all. My friends and I gained 4lbs +
I contacted them and absolutely nothing was done or said. They are A trillion dollar money hungry company who cares nothing about their customers. I truly believe the medication in the pens are placebo. I’ve told informed all my students, colleagues and others at the university NOT to use ELi Lilly money grubbers. Who wants to pay all that money to gain weight? I’m directing everyone to the cheaper more effective companies. Much better results and 75% cheaper. My friends and I have list over 50+ lbs an we’re quite happy. Theyre garbage!!! NEVER again will I use them. Word of mouth about this horrible company have caused potential new patients to go elsewhere and were much happier and can save money too.

Absolute scumbag company. My fiance is unable to get their medication for an arthritic autoimmune disorder, and thus are in constant pain again due to their billing department flagging the account for a "discrepancy", and then denying them for their savings plan. These are life-saving medications that cost a fortune! How do you expect people to pay over $3000 a month for this??? These medications also happen to cost almost nothing to make...

Mon médecin m'avait promis une perte de poids de 15 kilos en 4 mois, en plus des effets secondaires (nausées, constipation..), j'ai dû faire un régime contraignant et du sport mais je n'ai rien perdu du tout. Maintenant mon transit intestinal est déréglé, je suis toujours constipée et j'ai toujours des nausées malgré que cela fait l'arrêt du traitement depuis plus d'un mois, j'ai fait les 4 mois et je n'ai rien perdu par contre les effets secondaires persistent.

Customer service is extremely poor. Buyer beware.

just learned that it will take 72 hours to update the prescription my doctor sent in 2 days ago and lilly says they never got. I have had to stay on top of lilly for 3 days. finally today i reached a caring knowlegeable customer care rep at lily direct. the only one in the company, i think

ZERO stars , injection was faulty plus I know 2 others that had faulty pens. I contacted customer asking for a refund or replacement, but they’ve completely refused to help and keep saying pens not faulty. For the amount of money charged, I expected much better quality and support. Feels like once they have your payment, they don’t care about customers anymore. Would not recommend based on my experience. DO NOT BUY FROM THIS COMPANY

He tenido problemas con la pluma de aplicacion del producto Moujaro, solo en la dosis 7,5 , Es decir las primeras dosis desde septiembre hasta marzo, perfecto la pluma y los resultados del producto. Desde diciembre, enero y febrero 2026 falla la pluma en la última dosis lo reporto al servicio de supuestamente Calidad de Laboratorio Lilly y por supuesto la responsable soy yo - según ellos, primero que yo no sabía usar la pluma después de usarla correctamente por tres meses y ahora con la siguiente incidencia pluma defectuosa. Quiero hacer notar que el producto ha sido el adecuado y he tenido los resultados esperados con muy pocos efectos secundarios y ahora estoy aplicando me 10mg/dosis y perfecto tanto el producto como la pluma de aplicacion. Si alguna persona le pasa problemas con la pluma , le invito comunicarlo a Laboratorio Lilly.. Tal vez si más personas lo refiere lo tomarán en cuenta en el Laboratorio Lilly.

If you're looking to use Mounjaro for long-term treatment, don't bother.

Lilly are the manufacturers for most UK dispensers and, despite going through 3 different providers, I've encountered 2 faulty pens. The 'fix' is an up to 45 day investigation without replacement or refund so I'm now having to, yet again, go cold-turkey on this medication at a high dose because I cannot afford another dose so soon.

The first time this happened, it took almost a week for Lilly to even organise a collection date for my faulty item, by which point I was well out of range for my shot. By the time they would have investigated and refunded/replaced my item, I could have been a month outside of my treatment and had to start from scratch or risk serious side effects.

I feel sorry for dispensers who are taking the flak for this, because it isn't their fault, but Lilly are gatekeeping a very expensive and very important drug from people. This medication didn't just help my physical health, but my mental health as well, especially helping prevent me from binge-eating while going through bereavement.

Do not consider using high doses long-term, less so for the side effects, more because Lilly will not help you if your product is faulty, they'll just leave customers hanging while they investigate and force you to pay again for medication.

Extremely disappointed, distressed and severely mentally impacted by this, for the second time now.

Ho avuto un problema con la famosa penna tirzepatide e ho segnalato la cosa alla ditta produttrice cioè Lilly farmaceutica . Dopo qualche giorno mi viene risposto che assolutamente è una mia negligenza e la penna è impossibile da sostituire.. vorrei chiarire quanto segue :
io non ho chiesto la sostituzione e queste persone senza avere materialmente la penna difettosa hanno solo fare congetture e scrivere che è colpa mia perché non so usarla oppure l'ho tenuta male e quindi non l'avrebbero cambiata. Ripeto: non ho chiesto la sostituzione non ho chiesto altro che un'indagine approfondita e informazioni riguardanti la penna ..bolle che non dovevano esserci, perché devo iniettare questo liquido nel mio corpo.
Un medicinale che costa moltissimo ed una ditta multimiliardaria così importante non dovrebbe comportarsi così poco professionalmente e fare la figura dei poco di buono.

Why is zero stars not an option?
Stay well away from this company also sold me a faulty mounjaro pen with 1 dose inside!!
They refused to admit liability as other reviews have stated...
Absolute scammers

He tenido la sospecha de que mi pluma de Mounjaro estaba en mal estado y me han mareado, pidiéndome que la deje en la farmacia y no si quiera han ido a recogerla porque no tienen ninguna incidencia de ese lote.
Una atención al cliente de cero para un producto de más de 350 euros.
Le pediré a mi endocrina que me cambie Wegoby .

Extremely frustrating experience from start to finish. What shocked me most wasn’t just the cost, but how quickly things go wrong when you actually need support. The product itself didn’t perform as expected, and getting any meaningful help felt nearly impossible.

I spent a long time trying to reach someone who could actually resolve the issue, only to be passed around or given generic responses. For something that directly impacts people’s health, the lack of accountability is honestly concerning.

It gives the impression that once you’ve paid, you’re on your own. Definitely not the level of care or reliability I expected. Would not recommend.

I recently bought a couple of mounjaro pens. When I came to use the 2nd pen, it wouldn't release the primer dose, the top wouldn't press in. In short it was broken inside. I contacted my supplier who told me to phone the producers, I did this and got a 45min cross examination via the phone. A few weeks later I recieved an email basically telling me they wouldn't replace my pen, as I'd over tightened the knob, which was rubbish. They don't wish to accept any liability as a company, they care very little for their customers, all they want is the money.

Esperienza negativa durante la giornata di visite quicare io prevengo a Varese. Tempi di attesa lunghissimi e gestione del personale davvero scadente, con atteggiamenti anche poco cortesi.

Mi ero prenotata perché pensavo di ricevere alcune informazioni utili. La visita è durata meno di cinque minuti, il mio medico ha confermato che i dati ricevuti non avevano alcun valore, rendendo tutto una perdita di tempo.

i medici comunque erano gentili e professionali, nonostante una delle signorine con la felpa rossa faceva segno di mandarmi via. Veramente scandalosi.

I’m a bit pissed. I was put on mounjaro for type two diabetes. I was able to afford it at $25 per month. Now they want to charge me over $900 per month. They charge less than $100 per month to people in other countries but charge Americans over $900 per month. It’s time Americans should boycott Eli Lilly and don’t buy any drugs they make. They treat their own fellow citizens like dirt.

This company is discussing how dare they have there clients pay allot of money 5ml $398 per month when you receive a faulty pen they refuse to replace it dispointed this has been going on for 9 weeks I missed 3weeks waiting g to be replaced they told me they would organise to be sent back they didn't no replacement discussing

Wow 91% 1 star customer reviews. That tells you they don’t care to improve. I was on hold 31 minutes and they needed to talk to problem resolution. When I called back it was a 37 minute hold time just to be told that they would not replace my insulin pen that had broken. No good will by this company. At least this wasn’t a Mounjaro pen that malfunctioned. Lots of people had that happen and got no replacement. Greedy bastards.

Faulty pen. Primes fine and get it ready to inject and jams. Got through to someone and forced to attempt to inject five times. Now can’t get through to them to discuss a refund. Pharmacist has deemed pen faulty though I’m still up for cost of a new one. Terrible that you can’t even get through to speak to someone.

Disgraceful company, I am in the process of reporting them to every medical ombudsman I can find. Refused to replace a faulty Mounjaro pen I paid £580 for at a private pharmacy. It didn't click when it was turned and wouldn't eject anything so its unfit for purpose. Still can't believe they refused to replace or refund their faulty medical pen that is clearly full and hasn't been possible to use. Had to sit through some annoying 'computer says no' call centre agent based in the Philippines talking me through 'how to click the pen' on repeat for an hour after being on hold for ages for them to not even take the pen to investigate and just declare the case closed, there's no fault apparently and I must have broke it! LITERALLY THE WORST CUSTOMER 'CARE' EVER. Please avoid them where possible, I'm only just seeing all the other reviews of people in the same position as me, investing over £500 in a faulty pen with no solution offered from Eli Lilly or the pharmacy vendor (who to be fair won't replace as Eli Lilly treat them with the same disdain as their direct clients). Absolute bandits.