Eli Lilly and Recenzje 

This company sent out a duff pen
And wouldn't replace
And it's so expensive
Really disappointed in their service

Eli Lilly should be ashamed of itself. On their website, they market themselves that they are there for you and not strictly a drug manufacturer. I reported a malfunctioning zepbound pen and was asked a series of questions and then told that I'm wrong, that the pen worked fine. I have been using the pen for almost a year and a half and know if and when an injection was administered. This wasn't an user error issue and the pen malfunctioned. Instead of sending me a replacement pen, they have alienated a once strong advocate for the company and I will do my best to persuade others to no longer use Zepbound.

The worst customer service I have ever witnessed. I have spent many hours in the last two days trying to get a problem with a defective pen resolved to no avail. They cannot even find me but they could find my $50.00. Currently on the phone today so far waiting for someone 27 minutes. Will try my pharmacist and Dr,

Horrible company!!! Expensive and not trustworthy

Absolutly the worst company to deal with! Don´t answer questions, only selling a realy crappy medicin called Mounjaro. Keep away!

I have been a loyal Eli Lilly customer, using their Zepbound product for two years and paying them thousands of dollars out of pocket. Despite that long-term commitment, the moment I accidentally missed my prescription renewal date by just two days, the company raised the price by another $250.

This experience makes it painfully clear that Eli Lilly cares far more about squeezing every last dollar from patients than about the people who depend on their medications. There was no grace period, no flexibility, no sign of goodwill toward someone who has been steadily using – and funding – their product for years. Just an immediate, punishing price hike.

For a company that operates in the healthcare space and claims to be focused on improving lives, this behavior is disgraceful. It feels predatory and opportunistic, the move of a lecherous pharma company obsessed with its bottom line rather than with real human beings struggling to afford ongoing treatment. Patients deserve better than to be treated as nothing more than revenue streams.

To Eli Lilly and Company,

I am writing to raise concerns about Eli Lilly's continued use of animals in research and to ask for real transparency about where those animals come from.

Eli Lilly has a documented history of animal testing that goes beyond routine safety studies. In 2016, guinea pigs were intentionally given cardiovascular or renal disease and left to suffer without pain relief, because alleviating their pain would have affected the study, until Lilly decided they had no more use for them. In a study published in 2020, Lilly paid an outside laboratory to surgically open the chests of dogs and pigs and insert tubes into their blood vessels to pump in an experimental protein and observe the effects on their blood pressure and heart rate.

Increasingly, it appears Lilly contracts this work out to third party laboratories rather than conducting it in house. That distinction does not reduce Lilly's responsibility. Paying another company to do this work is still funding it.

I am asking Eli Lilly to publicly disclose which laboratories and animal suppliers it currently contracts with for animal testing, including any breeders supplying dogs, and to commit to a real, funded timeline for transitioning toward non-animal, human-relevant testing methods.

I would appreciate a direct, specific response, not a general statement about your commitment to animal welfare.

My niece has been dealing with an ongoing injection issue for nearly two months without a resolution. This level of service is appalling. I expect this to be addressed immediately. I will call you again on Friday.

The medication works. But the company is SO disorganized about getting the medication to me. Example: Text from 7/8- Your medication has shipped & will arrive in 2-3 days.
Nothing arrived today. I checked delivery details using the UPS tracking number - the sender had requested my medication be returned.
I am preparing to call Eli Lilly when I receive another text message - Your medication has shipped and will arrive in 2-3 days. No tracking number.
I called Eli Lilly, spoke with a rep who gave me a new tracking number. As soon as I was off the phone I checked UPS tracking. THE PACKAGE WAS NEVER SENT - again Eli Lilly had requested the package be returned to them - and it has NEVER BEEN SHIPPED!!!
So I called Eli Lilly again. The excuse was that sometimes the weather is too hot or too cold. REALLY?? The agent advised when a new tracking order is available, I will receive it via text - again.
Here's the problem: UPS is the absolute worst shipper out there. I know this because THIS IS THE THIRD EFFING TIME IN THE LAST 6 MONTHS I HAVE NOT RECEIVED MY MEDICATION ON TIME - and every one of those times the package has been returned to the shipper.
THEY HAVE MY $$$ - a LOT of it.
Eli Lilly is only concerned with profit, not with caring for the patient. All told, due to their insistence upon using the POS UPS as the shipper, I HAVE GONE WITHOUT MEDICATION FOR 31 DAYS over the past 6 months. Not a very good record, is it?
The too hot, too cold excuse is BS. The medication (4 tiny vials) comes in a 16" X 24" box, surrounded by ice - which is still completely frozen when the package arrives. The ice is surrounded by Styrofoam packing. The package is designed to isolate those 4 vials in protection from excessive heat and cold.
The efficacy of the medication is irrelevant if the company won't utilize a reputable company to deliver it. The medication only works when I can use it.

I recently purchased a up zepbond injection pen with no needles. How can you sell an injection pen and not include needles if you have to inject the medicine ,???? now I have to go out and buy the needles. What a scam.

Faulty pen bought from
BOLT , I called eli lilly who said could take up 45 days to do investigation sent pictures over and an email to say over pressurised - really had 2 doses left no reimbursement of half the money - a new pen nothing customer service is vile disgusting AVOID THIS COMPANY AT ALL COST

Después de 6 meses de tratamiento con Mounjaro, una pluma no funcionó correctamente. Acudí a la farmacia en donde dijeron que el proceso era con la farmacéutica, me comunicaron y me pidieron hacer pruebas en la farmacia para corroborar que no funcionaba, enfrente de los empleados me inyecté y no funcionó. Ellos dijeron que el proceso tardaba un mes y que no podían cambiarme el producto. La Srita Samira Romero se portó prepotente al responsabilizarme por no saber inyectarme cuando mi médico me enseñó a hacerlo. Se lavó las manos y me dijo que en un mes me respondían. El agente Carlos Arias tampoco me apoyó y nadie se hizo responsable del medicamento en mal estado.

Absolutely terrible experience. My Zepbound shipment was supposed to arrive over a week ago, but I eventually received a notification that it was being returned to the sender. At no point did anyone proactively contact me to explain what was happening or let me know there were widespread shipping delays.

The only reason I found out anything was because I called them myself. Instead of taking responsibility or trying to make things right, I was met with poor customer service and no real solution. It felt like once they had my money, keeping customers informed was no longer a priority.

When you’re dealing with prescription medication, communication isn’t optional. Patients deserve timely updates, transparency, and a company that stands behind its service. Unfortunately, I experienced none of those things. I cannot recommend using this company based on my experience.

Very frustrating experience. My Dr approved & a case manager for KU oversaw my case. Applied for Emgality, approved the screening to qualify, called them every month August through February, then I gave up! No medication received. Although each month I was told that it was going to ship. Month after month the same story! Sad

somos una micropyme, que hemos trabajado durante 10 años dando servicios de laboratorio a Lilly, realizando un inversión millonaria para darles el mejor servicio, no valorado el enorme esfuerzo realizado por ellos y por las buenas nos han quitado el contrato, como pueden tratar así de mal a sus proveedores!!!!!!

Faulty pens paid nearly 380 for two both got stuck wouldnt even wind back , i rang eli lilly who said could take up 45 days to get whatttttt!!!
Took pics sent them off to receive an email to say over pressurised what two pens how conveinent .
And the prices are disgusting AVOID THIS COMPANY AT ALL COST .

I purchased a Mounjaro pen that did not function properly during use, including dispensing issues and leakage, making it unusable. I reported the issue and informed customer service that the pen was available for collection and inspection if they wished to investigate further.
Instead, I was informed that no refund or replacement could be provided, and communication effectively ended there.
I chose this product based on the TRUST and REPUTATION associated with the brand. For such a high-cost and sensitive medication, I expected a more thorough investigation and a better customer service experience. Very DISAPPOINTING!

I received a 7.5mg Mounjaro pen that had no needle when I called Lilly to inform them, they said that my dose had been injected. How can the medicine be injected if there was no needle in the pen to begin with?
I wasn't looking for a new box, just a replacement for the faulty one I received. I couldn't send them pictures of the bad pen because their website sucks and wouldn't let me upload.
Now I am one dose short of my medication this month because they don't want to admit they made a mistake and make it right.
One replacement pen must really cost them alot if they're not willing to let go of it. I know they cost me alot but I guess it's better for me to be out than a multi million dollar company.
Lilly is bad, just bad.

There is an employee at your company spewing racist rhetoric on Facebook. His name is Joe Palmer. He goes by Joell Palmer on Facebook. I'm not sure if the company is aware. Please look into it.

La empresa Lilly es de vergüenza, llevo un año con el tratamiento de mounjaro que vale 360€ he tenido problemas con la última pluma, al ponerme la primera dosis la ruleta corrió como si no empujara el líquido y cuando miré el nivel del líquido estaba por la rayita de la mitad, la chica de Lilly me dice que es como si hubiera consumido 2 dosis, me dicen que la lleve a mí farmacia y que la recogerán para analizar, todo esto el lunes y hoy jueves me molesto en llamar ya que les hice mucho incapie en que el lunes tenía mi segunda dosis y que no quiero interrumpir el tratamiento porque me cuesta mucho pagarlo para ahora tener que interrumpir. No te dan solución ninguna, me dicen que me compre otra pluma. De vergüenza que no se responsabilicen con lo caro que es el tratamiento