I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... Zobacz więcej
Reakcja na opinię
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... Zobacz więcej
Reakcja na opinię
I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.
Dane kontaktowe
Westinghouse Drive 1000, 15672, New Stanton, Stany Zjednoczone
- support@onlinestores.com
- lightup.com
4,3
Doskonała
3 tys. recenzji
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lights broken and damaged 6 out of 8
Lights broken and damaged 6 out of 8 , no customer service. Please confirm lights are not usable
27 listopada 2023
Odpowiedź od lightup.com
Dear Mark, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Customer Service
Placed an order on 11/13 for 20 LED UFO high bay lights and have not received them yet. Customer service not very helpful in tracking order.
13 listopada 2023
Odpowiedź od lightup.com
Dear Parav, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Quick service & excellent price
28 listopada 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
Great overall experience
Great overall experience. Website was easy to find and order exactly what I was looking for. Received my order faster than anticipated.
17 października 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
Prompt and efficient highly recommend…
Prompt and efficient highly recommend SERPER FI
29 października 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
High quality merchandise
High quality merchandise. Fast delivery.
My kids gave me the Christmas lights for the flag pole and 1 wire pulled out of the distributor and you replaced it free of charge. Thank you very much keep up the great customer service. I will recommend you too any that asks.
11 listopada 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
Easy fast shopping experience
Easily found what I needed and smooth checkout and fast delivery.
11 listopada 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
very good product and service
20 października 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
The order took a couple weeks to ship
The order took a couple weeks to ship. When I inquired about the order I did not receive any useful information.
8 listopada 2023
Odpowiedź od lightup.com
Dear Robert, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Odpowiedź od lightup.com
Thank you for the review it is appreciated
The replacement lights were fairly easy…
The replacement lights were fairly easy to install, and I like that each light had different color options that you could choose and the price fit my budget.
6 listopada 2023
Odpowiedź od lightup.com
Thank you for the review it is appreciated
Odpowiedź od lightup.com
Thank you for the review it is appreciated
I need to change the order from single…
I need to change the order from single ended lamps to double ended. I was told that it could not be done because the order was on its way already. I was told that I was going to get a return order but I never received it.
15 października 2023
Odpowiedź od lightup.com
Dear Sam, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Didn't start trying to send until..…..
Charged me shipping to return items that I called and cancelled before you created a tracking number to send me items in the first place.
2 listopada 2023
Odpowiedź od lightup.com
Dear Customer, We are very sorry for this experience with our company and understand your frustration . If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Just a great company to deal with
Just a great company to deal with. Thank you very much for your help.
1 listopada 2023
Fast service
29 października 2023
These are exactly what I was looking…
These are exactly what I was looking for: A bright warm white LED that was dimmable. The pattern is between a flood and a tight spot pattern, which still works okay. The dimming capability is impressive and very linear, even at the lowest light level.
26 października 2023
This flag made of LED lights is…
This flag made of LED lights is terrific. I live in an apartment, and I have it taped to a window so people from the outside can see the flag lit up. It’s lit up from about 8:30 in the morning till midnight. It's in my bedroom so I don't like the lights on, I'm trying to sleep. At my previous residency, I had a flag flying 24 hours a day with the proper lighting at night. I believe in America, and I love to show my colors by the red white, and blue.
29 października 2023
No hassle return
13 października 2023
Doświadczenie Trustpilot
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