I had a great experience with Liforme’s customer service. The team was kind, responsive, and very helpful. They answered my questions quickly and helped me resolve the issue smoothly. I reall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’m a client of Liforme for 6 years and have bought 2 mats. Products are incredibly durable and perfect for helping evolve my practice. I recently had to contact support team and they were amazing, su... Zobacz więcej
Liforme is a guarantee of quality. The customer care team supported me step by step with every request and even helped me with the purchase of three mats, each more beautiful than the other. To date,... Zobacz więcej
The Liforme mat didn’t work out for me, because my dry-hand situation is just too extreme. However, I contacted Liforme after sale team and they were very helpful and worked out hard to make sure... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Liforme has revolutionised the yoga world with our eco-friendly, best-in-class mats. Featuring an extra grippy surface material and unique 3-layer construction for wicking away sweat, there's no more slipping and sliding in poses. Our innovative alignment system is designed to work for all bodies and styles of practice. Plus, Liforme mats are non-toxic and body kind. We back up our beliefs in environmental conservation, social justice, and ethical business with concrete actions and are proud to be B Corp certified.
Dane kontaktowe
London, Zjednoczone Królestwo
- info@liforme.com
- liforme.com
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
poor quality, very thin, cheap looking
Delivery etc was fine but mat is very thin (I ordered a travel mat to be able to transport easily to class), very expensive for what it actually is. I had wanted a Lifeforme mat for a long tine and I can honestly say I wish I hadn't bought it. Pattern and colour looks cheap as though it could rub off. Very easy to stain or tear. Have used it four or five times and every time the mat ruched up, does not sit flat on the floor. Find it very difficult to move around on the mat, especially for yin yoga when using socks. Too thin for me especially when compared to other travel mats I have which are 3 times the thickness. In my opinion not worth the money I paid.

Odpowiedź od Liforme
inefficienti e poco trasparenti
il sito non è trasparente ho selezionato un tappetino regolare e m sono trovata in carrello scontato uno da viaggio ...ma l'ho capito subito dopo avere inviato il pagamento... subito ho chattato con loro e mi hanno detto che avrebbero bloccato e non avendo notizie ho mandato ben due mail di annullamento ... ma nulla
poco dopo mi arriva la mail che la spedizione è partita.. assurdo... meglio ordinare su Amazon almeno ti rispondono subito... tanto costa uguale

Odpowiedź od Liforme
helpful and friendly
helpful and friendly, top quality product , definitely recommend. well worth the money

Odpowiedź od Liforme
Amazing Customer service
Amazing Customer service, Quick Delivery, My mat is still going strong 2 years later I’m a very Happy customer , I’ve Just ordered one for my Daughter , Will Definitely be buying my Next mat from Tnus Company 🫶

Odpowiedź od Liforme
I have been trying to contact liforme…
I have been trying to contact liforme for a week - so I can return my mats under 30 day return , just keep getting basic emails saying we are looking into it , but no option to return.really poor customer service; no phone number option .Can see from reading other reviews customer service is very slow to respond.Over a week and still trying to return my mats.

Odpowiedź od Liforme
First experience with liforme a great…
First experience with liforme a great one customer service was firstly detailed AI closely followed up by a human just to check and confirm which was a delightful touch
Products are great and bundles and offers are fab too
Highly recommend was introduced by my yoga teacher so great recommendation by a trained specialist

Odpowiedź od Liforme
These mats are literally the best out…
These mats are literally the best out there! I get one every year on my birthday. I recently moved and forgot to update my address when ordering my mat. I reached out and talked to someone named Cath who was so kind and updated my address no problem! Thank you so much for being such a awesome company 🔥

Odpowiedź od Liforme
Not worth it very uncomfortable
I totally agree with someone else’s comment on here. The grey mat is actually black. Yes it has a good grip but it is so thin that it is very uncomfortable to kneel on it is probably the worst matter that I’ve ever had even a cheap Marks & Spencer‘s mat had better cushioning than this for the very high cost. I expected a better product very disappointed. But your case you can buy an extra kneepad for £45, absolute ridiculous.

Odpowiedź od Liforme
Lifeforme makes the best Yoga Mat…
Lifeforme makes the best Yoga Mat available for today’s needs. Works well in a traditional Yoga practice, as well as in a Warrior Sculpt, Hot Pilates and HIIT workout. Super versatile and a I never lose grip. The sweat absorbs, then dries after I clean the mat. I wont use any other mats.

Odpowiedź od Liforme
Great product, great customer care
I ordered myself a yoga mat in the Black Friday promotion. It was tracked and went missing in transit. After 10 days I got a bit fed up waiting and emailed Liforme. Their customer service despatched another one that arrived next day, no quibble. The mat itself is fab, expensive but worth it 👌

Odpowiedź od Liforme
Poor customer services
Sadly I’m having to come to trustpilot to get some kind of response for them.
I ordered 2 standard size rainbow yoga mats pink and blue. On buy on get one half price.
Really quick delivery received a week ago.
But when I opened the package it had a blue travel mat as opposed to a standard size. Really crest fallen as it was a gift for my friend (the pink for me)
I emailed liforme straight away (Friday afternoon) thinking I’d not hear back till Monday. But to my surprise the reply came back Saturday asking for photos I responded straight away. Yet again a quick reply to say as it was there error they would sort out a return process for the travel mat.
So we could get the correct mat sent out!.
YAY really happy thinking I’d get my friends mat to her before the day I’d planned to give it to her.
Then nothing no returns info! So Tuesday I emailed……and Wednesday……and Thursday…….and now(today) Friday……not even an automated response.
Can’t find a phone number anywhere either.
They have had my money for over a week.
This is there warehouse error and not my fault. It should be a priority as I have asked In every email I’ve sent.
Not to mention the time I’ve spent chasing this up.
Having to resort to Trustpilot to get a response……..still waiting
I won’t be recommending this company to anyone. Which is a shame as the pink mat is really really lovely. I’m sure the blue one will be if it ever comes.
Come on LIFORME get your act together
And sort your customers services out.

Odpowiedź od Liforme
Excellent Customer Service…
Email follow up on a query was answered promptly, professionally and friendly

Odpowiedź od Liforme
The best customer service experience…
The best customer service experience I’ve had in years. 💯 recommend them.

Odpowiedź od Liforme
Liforme stands out from the crowd
The ordering was easy, the delivery was challenging (delivery company not Liforme)but sorted out by the excellent customer service at Liforme, in particular Kate.
The mat itself, is lovely. It feels soft, non slip, good length and width. The markings are great to help with alignment.
The sustainability aspect is important to me too and with that prices can be higher. Well worth the cost.
I researched a number of companies online and this one stood out.

Odpowiedź od Liforme
The Best Mat
First, as an avid yoga practitioner of 20 years I’ve tried many mats over the years. I now stick to Liforme. It is one of the best and my favorite mat. The design, function, and quality are excellent.
After a shipping issue I reached out to customer service. They were professional, prompt, and accommodating to my situation. I highly recommend !

Odpowiedź od Liforme
An excellent service from Joy resolving…
An excellent service from Joy resolving my query both promptly and professionally.
I am grateful for the service.

Odpowiedź od Liforme
Roslyn handled everything with very…
Roslyn handled everything with very high professionalism. I am very satisfied with the outcome and grateful for the support provided!:)

Odpowiedź od Liforme
Yoga mat purchase
Excellent communication with the company and the staff are knowledgeable and curtious and helpful.

Odpowiedź od Liforme
I purchased a €150 LIFORME mat that…
I purchased a €150 LIFORME mat that arrived with a defect, which was disappointing at first. However, the customer service team handled the situation professionally and kindly, and we agreed on a partial discount that I really appreciated.
I own four LIFORME mats and, as a yoga teacher, I regularly recommend this brand to my students because of the excellent grip, alignment system, and overall quality. Despite this isolated issue, my experience with LIFORME has been very positive.

Odpowiedź od Liforme
The Kindness of Liforme Staff
When I contacted Liforme for an inquiry, their answer, carried on by Joy, was prompt, but also written in a way that was a caress to the heart. Her information was very clear, but also very kind, on a border line on being poetic. I was truly impressed.
At that moment, I became one of Liforme customers, ready to wait the necessary time for them to re-stock their supplies, and for me to get my "chosen" mat.
With kindness,
Maria Teresa

Odpowiedź od Liforme
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







